Sole Solutions

Manufacturing Applications Engineer – Industrial Manufacturing

Our client, a leading company in the industrial manufacturing sector, is seeking a detail-oriented and customer-focused Manufacturing Applications Engineer. This is a unique opportunity to join an innovative team and play a pivotal role in supporting customers, distributors, and internal stakeholders with expert technical solutions. If you are passionate about engineering applications and thrive in a fast-paced environment, this is an exceptional opportunity to make an impact in a respected manufacturing organization.

- Serve as the initial point of contact for technical assistance concerning manufactured products, providing expert support to customers and distributors.

- Analyze customer use cases for products, recommend tailored solutions, and offer guidance based on in-depth product and application knowledge.

- Respond to technical inquiries, collaborating with internal teams for comprehensive solutions when required.

- Manage and process customer requests for formal price quotations, lead times, order placements, changes, and cancellations.

- Build and maintain strong customer and distributor relationships, ensuring high levels of satisfaction and repeat business.

- Expedite and trace shipments by coordinating with production, sales, shipping, and logistics partners, proactively following up on outstanding inquiries.

- Provide price and delivery quotations for standard products and refer customers to designated distributors as appropriate.

- Assist customers in selecting optimal products for their specific needs and maintain accurate records in the sales contact management system.

- Support the Vice Presidents of Engineering and Sales/Marketing through collaborative initiatives and feedback.

- Offer feedback to engineering teams on potential new products or enhancements based on customer insights.

- Participate in relevant industry trade associations and travel as necessary to attend events and meet client needs.

- As needed, fulfill duties similar to a Customer Service Representative to ensure seamless customer experience.

Requirements:

- Bachelor’s degree in Engineering, Manufacturing, or a related technical field required.

- Ability to read and interpret technical drawings and specifications.

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

- Exceptional verbal and written communication abilities.

- Advanced mathematical competency, including statistical and financial analysis skills.

- Strong analytical problem-solving capabilities and the ability to address complex challenges.