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Guest Service Specialist Jobs (NOW HIRING)

Pine Street Inn

Guest Service Specialist

Roslindale, MA · On-site

$21.40 - $23.97/hr

Job Title Guest Service Specialist Schedule 40 hours a week, Thursday to Monday, 6:45am - 3:15pm Pay $21.40 - $23.97 per hour DOE - (Salary ranges provided are based on relevant experience and skill ...

Boyne Resorts | Corporate

Guest Service Specialist

Big Sky, MT · On-site

$15.25 - $20/hr

Guest Service Specialist Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of ...

Gervasi Vineyard

Guest Service Specialist

Canton, OH · On-site

$17 - $19/hr

Guest Service Specialist Gervasi Vineyard Canton, Ohio Gervasi Vineyard's Vision is to become a leading destination winery resort and restaurant group that delivers a world class hospitality ...

Boyne Resorts

Guest Service Specialist

Big Sky, MT · On-site

$15.25 - $20/hr

Overview Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests. This ...

Boyne Resorts

Guest Service Specialist

Big Sky, MT · On-site

$15.25 - $20/hr

Overview Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests. This ...

Boyne Resorts

Guest Service Specialist

Big Sky, MT · On-site

$15.25 - $20/hr

Overview Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests. This ...

Gervasi Vineyard

Guest Service Specialist

Canton, OH

$17 - $19/hr

Guest Service Specialist Gervasi Vineyard Canton, Ohio Gervasi Vineyard's Vision is to become a leading destination winery resort and restaurant group that delivers a world class hospitality ...

Gervasi Vineyard

Guest Service Specialist

Canton, OH

$17 - $19/hr

Guest Service Specialist Gervasi Vineyard Canton, Ohio Gervasi Vineyard's Vision is to become a leading destination winery resort and restaurant group that delivers a world class hospitality ...

Boyne Resorts

Guest Service Specialist

Big Sky, MT · On-site

$15.25 - $20/hr

Overview Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests. This ...

Mister Car Wash

Guest Service Specialist

American Fork, UT · On-site

$12.25 - $16/hr

Guest Service Specialist Working at Mister Car Wash is all about opportunity --to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development ...

Mister Car Wash

Guest Service Specialist

Minnetonka, MN · On-site

$14 - $18.25/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Canton, GA · On-site

$13 - $17/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

South Jordan, UT · On-site

$13 - $17/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Smyrna, TN · On-site

$12.75 - $16.75/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Pflugerville, TX · On-site

$13 - $17/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Ormond Beach, FL · On-site

$12 - $15.75/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Richland, MS · On-site

$12 - $15.50/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Austin, TX · On-site

$13.75 - $17.75/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

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All JobsGuest Service Specialist Jobs

Guest Service Specialist information

See salary details

$9

$15

$23

How much do guest service specialist jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for guest service specialist in the United States is $15.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

Is guest service specialist a stressful job?

A guest service specialist role can be stressful due to the need to handle customer complaints, manage multiple tasks, and maintain a positive attitude in a fast-paced environment. Strong communication skills and the ability to stay calm under pressure are important for success in this position.

What are the key skills and qualifications needed to thrive as a guest service specialist, and why are they important?

To thrive as a Guest Service Specialist, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office tools is commonly required. Outstanding communication, problem-solving, and a friendly demeanor are soft skills that set top performers apart. These abilities ensure guests have positive experiences, issues are resolved efficiently, and the organization maintains a strong reputation.

How does a guest service specialist typically collaborate with other departments to enhance the guest experience?

Guest Service Specialists work closely with housekeeping, maintenance, and management teams to ensure guests' needs are met promptly and efficiently. They serve as a central point of communication, relaying guest requests or concerns to the appropriate department and following up to ensure resolution. This collaborative approach helps maintain high service standards and smooth operations, enhancing overall guest satisfaction. Regular team meetings and open communication channels are common practices to support this coordination.

What is a guest service specialist?

Guest Service Specialists are professionals responsible for ensuring a positive experience for customers or guests in settings such as hotels, resorts, or retail environments. They greet guests, answer questions, address concerns, and provide information about services or amenities. Their role often includes handling reservations, managing check-ins and check-outs, and resolving any issues that arise during a guest's stay. Strong communication and problem-solving skills are essential for this position. Guest Service Specialists help create a welcoming atmosphere and play a key role in customer satisfaction.

What is the difference between Guest Service Specialist vs Front Desk Agent?

AspectGuest Service SpecialistFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, cruise shipsHotels, motels, hospitality venues
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, guest experience, hospitality rolesReception, check-in, customer service roles

Both roles focus on guest interaction and customer service within the hospitality industry. A Guest Service Specialist often emphasizes enhancing guest experience and handling inquiries, while a Front Desk Agent primarily manages check-ins, reservations, and front-line customer interactions. The roles overlap in skills and work environment, but their specific responsibilities may differ based on employer needs.

What cities are hiring for Guest Service Specialist jobs?

Cities with the most Guest Service Specialist job openings:

What states have the most Guest Service Specialist jobs?

States with the most job openings for Guest Service Specialist jobs include:

Guest Service Specialist jobs near you
Infographic showing various Guest Service Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $32,427 per year, or $15.6 per hour.

Guest Service Specialist

Pine Street Inn

Roslindale, MA • On-site

$21.40 - $23.97/hr

Other

Posted 7 days ago

Job description

Job Title

Guest Service Specialist

Schedule

40 hours a week, Thursday to Monday, 6:45am – 3:15pm

Pay

$21.40 - $23.97 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)

Location

170 Morton Street

Summary Of The Position

The Guest Service Specialist will assist the guests, callers and visitors of the shelter in learning about and accessing the services we provide, particularly those relating to emergency shelter, food, clothing, medical care, housing services and other referral needs. The Guest Service Specialist will ensure there is a safe and secure environment for guests and staff at Pine Street Inn Shattuck Shelter, intervene with assistance in the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connect guests to appropriate resources. The Guest Service Specialist will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs. The Guest Service Specialist is required to provide optimal customer service; stay energized and focused even when demands are ambiguous and strenuous. The Guest Service Specialist is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Guest Service Specialist is required to make sound decisions and appropriately seeks guidance from a supervisor when needed.

The Guest Service Specialist will operate, organize and maintain the shelter front desk and related equipment, including a multi-line phone system, security cameras, security screening, and front door entry requests and will be responsive to guest needs as well as requests from other Pine Street Inn staff, vendors, visitors, volunteers as well as the greater Lemuel Shattuck Hospital community.

Requirements Qualifications

Education/Training:

Required:

• High School diploma or GED

Preferred:

• Valid MA driver's license in good standing

• Bilingual English/Spanish

Knowledge/Experience:

Required:

• Minimum of one (1) year of experience in the Human Services field

• Ability to communicate clearly both verbally and in writing

• Ability to communicate/speak (as well as to listen) in a non-judgmental manner

Preferred:

• Knowledge in the areas of addiction, recovery, and mental illness

• Knowledge of issues pertaining to the homeless

• Experience with front line customer service and/or a similar front desk/customer service desk setting

Physical Abilities/Skills

Required:

• Ability to stand or sit for long periods of time

• Ability to stretch, bend and lift up to fifty' (50) lbs.

• Assist guests up and down stairs, and in-and-out of wheelchairs

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