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Guest Service Specialist Jobs (NOW HIRING)

Boyne Resorts | Corporate

Guest Service Specialist

Big Sky, MT · On-site

$15.25 - $20/hr

Guest Service Specialist Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of ...

Stinker Stores

Guest Service Specialist

Emmett, ID · On-site

$13 - $17/hr

As a Guest Service Specialist, you'll be the friendly face that welcomes guests into our stores and creates experiences that keep them coming back. Whether you're helping someone grab their morning ...

New

Gervasi Vineyard

Guest Service Specialist

Canton, OH · On-site

$17 - $19/hr

Guest Service Specialist Gervasi Vineyard Canton, Ohio Gervasi Vineyard's Vision is to become a leading destination winery resort and restaurant group that delivers a world class hospitality ...

Boyne Resorts

Guest Service Specialist

Big Sky, MT · On-site

$15.25 - $20/hr

Overview Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests. This ...

Boyne Resorts

Guest Service Specialist

Big Sky, MT · On-site

$15.25 - $20/hr

Overview Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests. This ...

Boyne Resorts

Guest Service Specialist

Big Sky, MT · On-site

$15.25 - $20/hr

Overview Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests. This ...

Gervasi Vineyard

Guest Service Specialist

Canton, OH

$17 - $19/hr

Guest Service Specialist Gervasi Vineyard Canton, Ohio Gervasi Vineyard's Vision is to become a leading destination winery resort and restaurant group that delivers a world class hospitality ...

Gervasi Vineyard

Guest Service Specialist

Canton, OH

$17 - $19/hr

Guest Service Specialist Gervasi Vineyard Canton, Ohio Gervasi Vineyard's Vision is to become a leading destination winery resort and restaurant group that delivers a world class hospitality ...

Boyne Resorts

Guest Service Specialist

Big Sky, MT · On-site

$15.25 - $20/hr

Overview Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests. This ...

Mister Car Wash

Guest Service Specialist

American Fork, UT · On-site

$12.25 - $16/hr

Guest Service Specialist Working at Mister Car Wash is all about opportunity --to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development ...

Mister Car Wash

Guest Service Specialist

Ormond Beach, FL · On-site

$12 - $15.75/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Austin, TX · On-site

$13.75 - $17.75/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Land O Lakes, FL · On-site

$11.50 - $15/hr

Mister Car Wash Guest Service Specialist Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Spring, TX · On-site

$11.75 - $15.25/hr

As we accelerate our growth across the country, we're looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special. Why Join Mister? * Be part of an ...

Mister Car Wash

Guest Service Specialist

Champlin, MN · On-site

$14 - $18.25/hr

As we accelerate our growth across the country, we're looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special. Why Join Mister? * Be part of an ...

Mister Car Wash

Guest Service Specialist

The Villages, FL · On-site

$11.75 - $15.50/hr

As we accelerate our growth across the country, we're looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special. Why Join Mister? * Be part of an ...

Mister Car Wash

Guest Service Specialist

Lilburn, GA · On-site

$12.50 - $16.50/hr

As we accelerate our growth across the country, we're looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special. Why Join Mister? * Be part of an ...

Mister Car Wash

Guest Service Specialist

Saint Augusta, MN · On-site

$13 - $17/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Pflugerville, TX · On-site

$13 - $17/hr

Guest Service Specialist (GSS) Mister Car Wash is leading the industry as the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering ...

Mister Car Wash

Guest Service Specialist

Smyrna, TN · On-site

$12.75 - $16.75/hr

As we accelerate our growth across the country, we're looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special. Why Join Mister? * Be part of an ...

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Guest Service Specialist information

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How much do guest service specialist jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for guest service specialist in the United States is $15.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What is a guest service specialist?

Guest Service Specialists are professionals responsible for ensuring a positive experience for customers or guests in settings such as hotels, resorts, or retail environments. They greet guests, answer questions, address concerns, and provide information about services or amenities. Their role often includes handling reservations, managing check-ins and check-outs, and resolving any issues that arise during a guest's stay. Strong communication and problem-solving skills are essential for this position. Guest Service Specialists help create a welcoming atmosphere and play a key role in customer satisfaction.

How does a guest service specialist typically collaborate with other departments to enhance the guest experience?

Guest Service Specialists work closely with housekeeping, maintenance, and management teams to ensure guests' needs are met promptly and efficiently. They serve as a central point of communication, relaying guest requests or concerns to the appropriate department and following up to ensure resolution. This collaborative approach helps maintain high service standards and smooth operations, enhancing overall guest satisfaction. Regular team meetings and open communication channels are common practices to support this coordination.

What are the key skills and qualifications needed to thrive as a guest service specialist, and why are they important?

To thrive as a Guest Service Specialist, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and basic office tools is commonly required. Outstanding communication, problem-solving, and a friendly demeanor are soft skills that set top performers apart. These abilities ensure guests have positive experiences, issues are resolved efficiently, and the organization maintains a strong reputation.

What is the difference between Guest Service Specialist vs Front Desk Agent?

AspectGuest Service SpecialistFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, cruise shipsHotels, motels, hospitality venues
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, guest experience, hospitality rolesReception, check-in, customer service roles

Both roles focus on guest interaction and customer service within the hospitality industry. A Guest Service Specialist often emphasizes enhancing guest experience and handling inquiries, while a Front Desk Agent primarily manages check-ins, reservations, and front-line customer interactions. The roles overlap in skills and work environment, but their specific responsibilities may differ based on employer needs.

What cities are hiring for Guest Service Specialist jobs?

Cities with the most Guest Service Specialist job openings:

What states have the most Guest Service Specialist jobs?

States with the most job openings for Guest Service Specialist jobs include:

Guest Service Specialist jobs near you
Infographic showing various Guest Service Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $32,427 per year, or $15.6 per hour.

Guest Service Specialist

Boyne Resorts | Corporate

Big Sky, MT • On-site

$15.25 - $20/hr

Other

PTO

Posted 11 days ago

Boyne Resorts rating

7.4

Company rating: 7.4 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

9th of 107 rated hotels

Job description

Guest Service Specialist

Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests.

This opportunity entails operating a point of sale computer system in one of four different office locations around the mountain. You are the point of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, as well as other services that Big Sky Resort provides on and off the mountain.

Excellent guest service, basic computer skills, flexibility in a workplace (that is greatly affected by the outdoor environment), the ability to learn quickly and work independently are all a must.

Prior resort and POS experience is a plus. Indoor approximately 90% of the time, outdoor approximately 10% of the time.

Responsibilities

Picture yourself being a Guest Service Specialist at Big Sky Resort and having the opportunity to:

  • Assist guests with their season passes, day tickets and multi-day lift tickets in a fast-paced office environment
  • Understand and learn the criteria for all the lift access products for Big Sky Resort (BSR Passes and Tickets, Mountain Collective, Ikon, Boyne Passes, etc.)
  • Be accountable for sales each day and able to balance all products sold against receipts
  • Meet, greet and assist guests as they arrive at the resort before, during, and after the ski day
  • Provide knowledgeable support on Big Sky Sports products, rentals, mountain terrain, area services, activities, restaurants, and events
  • Quickly assess lift ticket and pass issues and resolve them for the guest
  • Stay familiar with the daily snow and grooming report
  • Answer guest questions and resolve issues correctly, promptly, and professionally
  • Periodically assist with Basecamp activity booking or outdoor staff responsibilities
Qualifications
  • Previous customer service, credit card handling and/or ski/summer resort experience is a plus
  • Skiing/snowboarding experience is a plus, but willingness to learn is a must. Riding (Green slopes) may be required on any workday

All full time seasonal employees can enjoy the following benefits:

  • FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
  • Discounted vouchers for skiing at Big Sky Resort for friends and family
  • Discounted ski/snowboard rentals with a free employee lesson
  • 25%-50% off F&B and Retail at all Boyne outlets
  • Eligibility for affordable Team Member Housing
  • Lodging discounts for friends and family
  • Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
  • Wellness Day and Eligibility for PTO
  • Monthly employee events

What Boyne Resorts employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Boyne Resorts logo

About Boyne Resorts

Sourced by ZipRecruiter

Boyne Resorts, headquartered in Boyne Falls, Michigan, US, is a renowned leader in the resort industry. Offering a wide array of recreational, real estate, and retail products, Boyne specialises in providing memorable vacation and lifestyle experiences. The company's expansive portfolio includes ski and golf resorts, real estate developments, and other leisure-based businesses across North America. Founded in 1947 by Everett Kircher, it represents one of the most successful, privately-owned, multi-resort companies in the history of the leisure industry. Boyne Resorts is deeply committed to providing exceptional guest experiences, underpinned by values including innovation, integrity, passion, perseverance, and stewardship.

Industry

Traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Boyne Falls, MI, US

Year founded

1947

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