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Guest Service Representative Jobs (NOW HIRING)

Bella Sante Day Spas

Guest Service Representative

Lexington, MA · On-site

$15.25 - $18.50/hr

Our Guest Service Representatives are the first line of support responsible for providing accurate and thorough information via telephone to current and prospective guests. Each Guest Service Rep is ...

TPI Hospitality

GUEST SERVICE REPRESENTATIVE

Roseville, MN · On-site

$16 - $18/hr

Guest Service Representative - TPI Hospitality Location: Courtyard by Marriott - Roseville, MN Position: Part-Time| Guest Service Representative Shift: 7am to 3pm [Weekend Required] Pay: $16/hr to ...

Nothing Bundt Cakes

Guest Service Representative

Mason, OH · On-site

$11 - $14/hr

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious ...

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How much do guest service representative jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for guest service representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Representative, and why are they important?

To thrive as a Guest Service Representative, you need strong customer service abilities, attention to detail, and usually at least a high school diploma or equivalent. Familiarity with property management systems, reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and a friendly demeanor help you stand out in this role. These competencies ensure positive guest experiences, smooth front desk operations, and contribute to guest satisfaction and loyalty.

What are the duties of a guest service agent?

A guest service agent is responsible for welcoming guests, checking them in and out, handling reservations, addressing guest inquiries and complaints, and providing information about hotel services and local attractions. They often use property management systems and must maintain a professional and friendly demeanor throughout their shift. Good communication skills and attention to detail are essential for this role.

What are Guest Service Representatives?

Guest Service Representatives are professionals who act as the primary point of contact for guests in hotels, resorts, or other hospitality settings. Their main responsibilities include greeting guests, checking them in and out, addressing inquiries, handling reservations, and ensuring guests have a pleasant stay. They often resolve guest complaints and coordinate with other departments to fulfill guest needs. Strong communication and problem-solving skills are essential for this customer-facing role.

How does a Guest Service Representative typically collaborate with other hotel departments to ensure guest satisfaction?

Guest Service Representatives regularly coordinate with housekeeping, maintenance, and management teams to address guest needs and resolve issues promptly. For example, they may relay special room requests to housekeeping or report facility issues to the maintenance staff. Open communication and teamwork are crucial in this role to maintain a seamless guest experience and ensure that all guest concerns are handled efficiently. This cross-departmental collaboration helps create a welcoming and responsive environment for guests.

Can I be a receptionist with no experience?

Guest Service Representative positions often do not require prior experience, as they focus on customer service skills, communication, and a friendly attitude. Employers may provide on-the-job training, and having basic computer skills or familiarity with scheduling and reservation systems can be helpful. Entry-level roles are common for those new to the field.

What is the difference between Guest Service Representative vs Front Desk Agent?

AspectGuest Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentYesYes

Both Guest Service Representatives and Front Desk Agents work in hospitality settings, providing customer service and assisting guests. While their roles are similar, the term "Guest Service Representative" often emphasizes broader customer interactions, whereas "Front Desk Agent" specifically refers to front desk duties in hotels. Both positions require similar credentials and are used interchangeably in many establishments, but understanding the specific job description can help in choosing the right role or job listing.

What jobs pay 4000 a week without a degree?

Guest Service Representatives typically do not earn $4,000 per week without advanced experience or additional income sources. High-paying roles that can reach this level without a degree are rare and often involve sales, entrepreneurship, or specialized trades such as real estate, certain sales positions, or skilled labor with overtime. Most jobs paying this amount require significant experience, skills, or certifications beyond a standard entry-level role.

What is a guest service representative?

A guest service representative is a customer service professional who assists guests, answers questions, handles reservations, and resolves issues to ensure a positive experience. They typically work in hospitality settings such as hotels, resorts, or other service industries and need strong communication and problem-solving skills.
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Guest Service Representative jobs near you
Infographic showing various Guest Service Representative job openings in the United States as of July 2026, with employment types broken down into 70% Full Time, 29% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $30,106 per year, or $14.5 per hour.

Guest Service Representative

Nothing Bundt Cakes - Mason

Mason, OH • On-site

$12.75 - $15.50/hr

Part-time

Re-posted 25 days ago

Job description

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Education, Certifications and Work Experience Requirements:

  • Applicants must be 16 years of age or older. 
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.  
 
Work Availability: 

Must have the flexibility to work various shifts, including early mornings, evenings, and weekends, based on changing business demands. Must be able to work Saturday's. Bakery Hours: Monday-Friday: 9-7 Saturday: 9-6 Sunday: 11-3Â