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Guest Service Representative Jobs (NOW HIRING)

Vista Host

Guest Service Representative

Southaven, MS · On-site

$12.25 - $15/hr

Guest Service Representative We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing ...

VP Management LLC

Guest Service Representative

Prestonsburg, KY · On-site

$14.50 - $17.50/hr

Guest Service Representative We are looking for highly organized candidates with excellent people skills for the position of a Guest Service Representative. GSRs are responsible for being the contact ...

St Joseph'S/Candler

Guest Service Representative

Savannah, GA · On-site

$12.50 - $15.25/hr

The Guest Services Representative (GSR) serves as the ultimate customer service representative for the organization and sets the tone for a positive consumer experience by projecting a positive and ...

Hampton Inn

Guest Service Representative

North Olmsted, OH · On-site

$12.25 - $15/hr

Guest Service Representative North Olmsted, OH Hampton Inn is currently seeking part- and full-time Guest Service Representatives to join their team in North Olmsted, Ohio! In this role, you will be ...

Bella Sante Day Spas

Guest Service Representative

Lexington, MA · On-site

$15.25 - $18.50/hr

Our Guest Service Representatives are the first line of support responsible for providing accurate and thorough information via telephone to current and prospective guests. Each Guest Service Rep is ...

Hampton Inn

Guest Service Representative

North Olmsted, OH · On-site

$12.25 - $15/hr

Guest Service Representative North Olmsted, OH Hampton Inn is currently seeking part- and full-time Guest Service Representatives to join their team in North Olmsted, Ohio! In this role, you will be ...

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Guest Service Representative information

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How much do guest service representative jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for guest service representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Representative, and why are they important?

To thrive as a Guest Service Representative, you need strong customer service abilities, attention to detail, and usually at least a high school diploma or equivalent. Familiarity with property management systems, reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and a friendly demeanor help you stand out in this role. These competencies ensure positive guest experiences, smooth front desk operations, and contribute to guest satisfaction and loyalty.

What are Guest Service Representatives?

Guest Service Representatives are professionals who act as the primary point of contact for guests in hotels, resorts, or other hospitality settings. Their main responsibilities include greeting guests, checking them in and out, addressing inquiries, handling reservations, and ensuring guests have a pleasant stay. They often resolve guest complaints and coordinate with other departments to fulfill guest needs. Strong communication and problem-solving skills are essential for this customer-facing role.

How does a Guest Service Representative typically collaborate with other hotel departments to ensure guest satisfaction?

Guest Service Representatives regularly coordinate with housekeeping, maintenance, and management teams to address guest needs and resolve issues promptly. For example, they may relay special room requests to housekeeping or report facility issues to the maintenance staff. Open communication and teamwork are crucial in this role to maintain a seamless guest experience and ensure that all guest concerns are handled efficiently. This cross-departmental collaboration helps create a welcoming and responsive environment for guests.

What jobs pay $400 an hour?

Guest Service Representatives typically do not earn $400 an hour; such high wages are usually associated with specialized roles like top-tier consultants, surgeons, or executives. High-paying jobs often require advanced skills, extensive experience, or certifications, and are less common in entry-level or customer service positions.

Can I be a receptionist with no experience?

Guest Service Representatives often serve as receptionists and typically do not require prior experience, as training is usually provided on the job. Strong communication skills, a friendly demeanor, and basic computer knowledge can help you succeed in this role.

What is the difference between Guest Service Representative vs Front Desk Agent?

AspectGuest Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentYesYes

Both Guest Service Representatives and Front Desk Agents work in hospitality settings, providing customer service and assisting guests. While their roles are similar, the term "Guest Service Representative" often emphasizes broader customer interactions, whereas "Front Desk Agent" specifically refers to front desk duties in hotels. Both positions require similar credentials and are used interchangeably in many establishments, but understanding the specific job description can help in choosing the right role or job listing.

What is a guest service representative?

A guest service representative is a customer service professional who assists guests, handles inquiries, and resolves issues in settings such as hotels, resorts, or hospitality environments. They often communicate with guests in person, over the phone, or via email and may use reservation or management software to perform their duties.

What job makes $10,000 a month without a degree?

Guest Service Representatives typically do not earn $10,000 a month without advanced experience or management responsibilities. High earnings in customer service roles are uncommon without significant experience, specialized skills, or supervisory positions. Most jobs with such income levels require advanced training, certifications, or ownership of a business.
More about Guest Service Representative jobs
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Guest Service Representative jobs near you
Infographic showing various Guest Service Representative job openings in the United States as of June 2026, with employment types broken down into 28% Full Time, and 72% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $30,106 per year, or $14.5 per hour.
Guest Service Representative

Guest Service Representative

Vista Host

Southaven, MS • On-site

$12.25 - $15/hr

Other

Posted 21 days ago

Job description

Guest Service Representative

We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities
  • Manage reservations and check guests in and out using a computerized system
  • Handle guest requests, such as booking tours or making restaurant reservations
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Answer phone calls and respond to online inquiries in a timely and professional manner
  • Assist with organizing and setting up events and meetings
  • Handle guest complaints and concerns with grace and professionalism
  • Perform light cleaning duties, such as wiping down counters and restocking supplies
  • Other duties as assigned
Qualifications
  • Previous experience as a guest service representative or in a customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
  • Flexibility to work evenings, weekends, and holidays as needed
Perks
  • Competitive salary
  • Employee discounts on hotel rooms and amenities
  • Opportunities for advancement within the company
  • Professional development opportunities
  • Positive and supportive work environment

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