ZipRecruiter

Log In

1

Guest Service Representative Jobs (NOW HIRING)

Vista Host

Guest Service Representative

Southaven, MS

$12.25 - $15/hr

Guest Service Representative We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing ...

Hampton Inn

Guest Service Representative

North Olmsted, OH · On-site

$12.25 - $15/hr

Guest Service Representative North Olmsted, OH Hampton Inn is currently seeking part- and full-time Guest Service Representatives to join their team in North Olmsted, Ohio! In this role, you will be ...

Hampton Inn

Guest Service Representative

North Olmsted, OH

$12.25 - $15/hr

Guest Service Representative North Olmsted, OH Hampton Inn is currently seeking part- and full-time Guest Service Representatives to join their team in North Olmsted, Ohio! In this role, you will be ...

Bella Sante Day Spas

Guest Service Representative

Lexington, MA · On-site

$15.25 - $18.50/hr

Our Guest Service Representatives are the first line of support responsible for providing accurate and thorough information via telephone to current and prospective guests. Each Guest Service Rep is ...

next page

Showing results 1-20

People also search for

All JobsGuest Service Representative Jobs

Guest Service Representative information

See salary details

$8

$14

$18

How much do guest service representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for guest service representative in the United States is $14.47, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $15.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Representative, and why are they important?

To thrive as a Guest Service Representative, you need strong customer service abilities, attention to detail, and usually at least a high school diploma or equivalent. Familiarity with property management systems, reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and a friendly demeanor help you stand out in this role. These competencies ensure positive guest experiences, smooth front desk operations, and contribute to guest satisfaction and loyalty.

What jobs make $3,000 a month without a degree?

Guest Service Representatives can earn around $3,000 per month with experience, strong communication skills, and customer service abilities. Many positions in retail, hospitality, or call centers offer such wages, often requiring on-the-job training rather than formal degrees.

What are Guest Service Representatives?

Guest Service Representatives are professionals who act as the primary point of contact for guests in hotels, resorts, or other hospitality settings. Their main responsibilities include greeting guests, checking them in and out, addressing inquiries, handling reservations, and ensuring guests have a pleasant stay. They often resolve guest complaints and coordinate with other departments to fulfill guest needs. Strong communication and problem-solving skills are essential for this customer-facing role.

How does a Guest Service Representative typically collaborate with other hotel departments to ensure guest satisfaction?

Guest Service Representatives regularly coordinate with housekeeping, maintenance, and management teams to address guest needs and resolve issues promptly. For example, they may relay special room requests to housekeeping or report facility issues to the maintenance staff. Open communication and teamwork are crucial in this role to maintain a seamless guest experience and ensure that all guest concerns are handled efficiently. This cross-departmental collaboration helps create a welcoming and responsive environment for guests.

What is the difference between Guest Service Representative vs Front Desk Agent?

AspectGuest Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentYesYes

Both Guest Service Representatives and Front Desk Agents work in hospitality settings, providing customer service and assisting guests. While their roles are similar, the term "Guest Service Representative" often emphasizes broader customer interactions, whereas "Front Desk Agent" specifically refers to front desk duties in hotels. Both positions require similar credentials and are used interchangeably in many establishments, but understanding the specific job description can help in choosing the right role or job listing.

More about Guest Service Representative jobs
What cities are hiring for Guest Service Representative jobs? Cities with the most Guest Service Representative job openings:
What are the most commonly searched types of Guest Service Representative jobs? The most popular types of Guest Service Representative jobs are:
Who are the top companies hiring for Guest Service Representative jobs? The top employers for Guest Service Representative jobs are:
What states have the most Guest Service Representative jobs? States with the most job openings for Guest Service Representative jobs include:
What job categories do people searching Guest Service Representative jobs look for? The top searched job categories for Guest Service Representative jobs are:
Guest Service Representative jobs near you
Guest Service Representative

Guest Service Representative

Vista Host

Southaven, MS

$12.25 - $15/hr

Other

Posted 29 days ago

Job description

Guest Service Representative

We are seeking a friendly and professional Guest Service Representative to join our team at our hotel. The Guest Service Representative will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities
  • Manage reservations and check guests in and out using a computerized system
  • Handle guest requests, such as booking tours or making restaurant reservations
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Answer phone calls and respond to online inquiries in a timely and professional manner
  • Assist with organizing and setting up events and meetings
  • Handle guest complaints and concerns with grace and professionalism
  • Perform light cleaning duties, such as wiping down counters and restocking supplies
  • Other duties as assigned
Qualifications
  • Previous experience as a guest service representative or in a customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
  • Flexibility to work evenings, weekends, and holidays as needed
Perks
  • Competitive salary
  • Employee discounts on hotel rooms and amenities
  • Opportunities for advancement within the company
  • Professional development opportunities
  • Positive and supportive work environment

Apply