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Guest Service Representative Jobs in Rhode Island

Navy Exchange

GUEST SERVICE REPRESENTATIVE I Flex

Newport, RI · On-site

$13.50 - $16.50/hr

GUEST SERVICE REPRESENTATIVE I Flex Location: United States-Rhode Island-Newport Other Locations: United States-Rhode Island-Newport Job Number: 260001QI Job Summary: Serves as first point of contact ...

The Chanler

Guest Service Agent

Newport, RI · On-site

$15 - $19/hr

Guest Services Representative Join the team at The Chanler at Cliff Walk as a Guest Services Representative and become an essential part of creating exceptional, memorable experiences for our guests.

Schulte

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its ...

Joella's Hot Chicken

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its ...

The Chanler

Guest Service Agent

Newport, RI · On-site

$15 - $19/hr

Guest Services RepresentativePOSITION OVERVIEW Join the team at The Chanler at Cliff Walk as a Guest Services Representative and become an essential part of creating exceptional, memorable ...

Schulte

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is ...

Joella's Hot Chicken

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is ...

Joella's Hot Chicken

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is ...

Marriott

Guest Service Expert

Providence, RI · On-site

$13.75 - $16.75/hr

Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and ...

cumberlandfarmsinc

Guest Service Leader

Johnston, RI

Guest Service Leaders are crucial to the success of our stores, creating stability with store ... Base pay represents just one part of our total rewards approach. We're proud to offer a variety of ...

Cumberland Farms

Guest Service Leader

Johnston, RI · On-site

$17 - $19/hr

Guest Service Leaders are crucial to the success of our stores, creating stability with store ... Base pay represents just one part of our total rewards approach. We're proud to offer a variety of ...

HYATT Hotels

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Guest Service Agent Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall ...

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All JobsGuest Service Representative JobsGuest Service Representative Jobs in Rhode Island

Guest Service Representative information

See Rhode Island salary details

$8

$14

$17

How much do guest service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for guest service representative in Rhode Island is $14.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $15.53 per hour, depending on experience, location, and employer.

What is a guest service representative?

Guest Service Representatives are professionals who act as the primary point of contact for guests in hotels, resorts, or other hospitality settings. Their main responsibilities include greeting guests, checking them in and out, addressing inquiries, handling reservations, and ensuring guests have a pleasant stay. They often resolve guest complaints and coordinate with other departments to fulfill guest needs. Strong communication and problem-solving skills are essential for this customer-facing role.

How does a guest service representative typically collaborate with other hotel departments to ensure guest satisfaction?

Guest Service Representatives regularly coordinate with housekeeping, maintenance, and management teams to address guest needs and resolve issues promptly. For example, they may relay special room requests to housekeeping or report facility issues to the maintenance staff. Open communication and teamwork are crucial in this role to maintain a seamless guest experience and ensure that all guest concerns are handled efficiently. This cross-departmental collaboration helps create a welcoming and responsive environment for guests.

What are the key skills and qualifications needed to thrive as a guest service representative, and why are they important?

To thrive as a Guest Service Representative, you need strong customer service abilities, attention to detail, and usually at least a high school diploma or equivalent. Familiarity with property management systems, reservation software, and telephone systems is typically required. Excellent communication, problem-solving skills, and a friendly demeanor help you stand out in this role. These competencies ensure positive guest experiences, smooth front desk operations, and contribute to guest satisfaction and loyalty.

What is the difference between Guest Service Representative vs Front Desk Agent?

AspectGuest Service RepresentativeFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, customer service centersHotels, motels, hospitality establishments
Employer & IndustryHospitality, travel, customer serviceHospitality, travel, lodging
Search & Comparison IntentYesYes

Both Guest Service Representatives and Front Desk Agents work in hospitality settings, providing customer service and assisting guests. While their roles are similar, the term "Guest Service Representative" often emphasizes broader customer interactions, whereas "Front Desk Agent" specifically refers to front desk duties in hotels. Both positions require similar credentials and are used interchangeably in many establishments, but understanding the specific job description can help in choosing the right role or job listing.

Is guest service representative a stressful job?

A guest service representative role can be stressful due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Good communication skills and the ability to stay calm under pressure help manage job-related stress.

What are popular job titles related to Guest Service Representative jobs in Rhode Island?

For Guest Service Representative jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Guest Service Representative jobs in Rhode Island look for?

The top searched job categories for Guest Service Representative jobs in Rhode Island are:

Guest Service Representative jobs near you
Infographic showing various Guest Service Representative job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $29,483 per year, or $14.2 per hour.

Guest Service Representative

Hampton Inn & Suites Providence/Smithfield

Smithfield, RI • On-site

$13 - $15.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Guest Service Representative

As Guest Service Representative, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you.

Responsibilities
  • Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.
  • Book guest hotel reservations.
  • Register guests to the hotel, verifying reservation, personal information and securing payment information.
  • Answer and route calls as appropriate; take guest messages with accuracy.
  • Promote the brand loyalty program and provide recognition and benefits to all present members.
  • Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
  • Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
  • Responsible for cash drawer contents and transactions during shift.
  • Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
  • Process all market and retail transactions for the guests.
  • Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
  • Maintain appropriate market inventory levels, restocking when necessary.
  • Handle confidential information, including guest records, with a high degree of integrity.
Qualifications
  • High School Graduate or GED required.
  • Knowledge of front desk operations and procedures, guest services and hotel services.
  • Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
  • Able to work independently and desire to participate as part of a team.
  • Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
  • Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
  • Demonstrate genuine care for customers and employees.
  • Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
  • Able to work in a fast-paced environment.
Benefits
  • PTO with immediate accrual
  • Access 50% of your wages prior to payday
  • Discount program for car rentals, travel, entertainment, etc.
  • Hotel Discounts Worldwide
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic Life/AD&D and Supplemental Life Insurance
  • Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
  • Employer Sponsored Long-Term Disability Coverage
  • 401(k) with immediate match
  • Double Time for Holidays Worked
  • Health Savings Account
  • Employee Assistance Program (EAP)
  • Dependent Care FSA

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