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Guest Service Agent Jobs in Rhode Island (NOW HIRING)

HYATT Hotels

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Guest Service Agent Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall ...

The Chanler

Guest Service Agent

Newport, RI · On-site

$15 - $19/hr

Guest Services RepresentativePOSITION OVERVIEW Join the team at The Chanler at Cliff Walk as a Guest Services Representative and become an essential part of creating exceptional, memorable ...

The Chanler

Guest Service Agent

Newport, RI · On-site

$15 - $19/hr

Guest Services Representative Join the team at The Chanler at Cliff Walk as a Guest Services Representative and become an essential part of creating exceptional, memorable experiences for our guests.

Schulte

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is ...

Schulte

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its ...

Joella's Hot Chicken

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Guest Service Representative Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its ...

Schulte Companies

Guest Service Agent

Warwick, RI

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is ...

Joella's Hot Chicken

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is ...

Joella's Hot Chicken

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is ...

Joella's Hot Chicken

Guest Service Agent

Warwick, RI · On-site

$14.75 - $18.50/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is ...

Schulte Companies

Guest Service Agent

Warwick, RI

$14.75 - $18.50/hr

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is ...

Royal Lahaina Resort

Guest Services Agent FT

Providence, RI · On-site

$15.25 - $19.25/hr

Guest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while ...

Royal Lahaina Resort

Guest Services Agent PT

Providence, RI · On-site

$15.25 - $19.25/hr

Guest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while ...

Highgate Hotels

Guest Services Agent

Middletown, RI · On-site

$21/hr

... Guest Service Agent is responsible for providing attentive, courteous and efficient service to all ... guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and ...

Newport Bay Club

Guest Services

Newport, RI · On-site

$17 - $19/hr

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team at a premier resort. The ideal candidate will possess a passion for hospitality and a commitment to providing ...

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All JobsGuest Service Agent JobsGuest Service Agent Jobs in Rhode Island

Guest Service Agent information

See Rhode Island salary details

$10

$15

$21

How much do guest service agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for guest service agent in Rhode Island is $15.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $17.88 per hour, depending on experience, location, and employer.

What is a guest service agent?

A Guest Service Agent is a front-line hospitality professional responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They typically handle check-ins and check-outs, answer guest inquiries, resolve issues, and provide information about the property and local area. Their role requires strong communication and problem-solving skills, along with a focus on customer satisfaction. Guest Service Agents often collaborate with housekeeping, management, and other departments to meet guests' needs and ensure a smooth operation.

What are the key skills and qualifications needed to thrive as a guest service agent?

To thrive as a Guest Service Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office tools is essential. Outstanding communication, problem-solving abilities, and a friendly demeanor help create positive guest experiences. These skills ensure efficient operations, guest satisfaction, and the overall reputation of the hospitality establishment.

What are some common challenges guest service agents face during peak hours, and how can they effectively handle them?

During peak hours, Guest Service Agents often encounter high guest volumes, long queues, and multiple requests at once. This can make it challenging to maintain excellent service while managing stress and prioritizing tasks. Effective time management, clear communication, and staying calm under pressure are key strategies. Collaborating closely with team members and utilizing property management systems efficiently can help ensure guests' needs are met promptly and professionally.

What is the difference between Guest Service Agent vs Front Desk Agent?

AspectGuest Service AgentFront Desk Agent
Required CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, hospitality settings
Employer & Industry UsageCommonly used in hotels and resortsCommonly used in hotels, motels, and inns
Comparison Search IntentCustomer service, guest assistanceReception, check-in/check-out

Both Guest Service Agents and Front Desk Agents work in hospitality settings, providing guest assistance and customer service. While their roles often overlap, Guest Service Agents focus more on guest relations and resolving issues, whereas Front Desk Agents handle check-ins, check-outs, and administrative tasks. Understanding these differences helps in choosing the right career path or job search focus within the hospitality industry.

What skills are needed for a guest service agent?

A guest service agent needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and the ability to handle stressful situations are essential. Basic computer skills and familiarity with reservation systems are also important for the role.
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What job categories do people searching Guest Service Agent jobs in Rhode Island look for?

The top searched job categories for Guest Service Agent jobs in Rhode Island are:

Guest Service Agent jobs near you
Infographic showing various Guest Service Agent job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,268 per year, or $16 per hour.

Guest Service Agent

HYATT Hotels

Warwick, RI • On-site

$14.75 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Hyatt Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

25th of 109 rated hotels

Job description

Guest Service Agent

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A "can-do" attitude is a must for front desk agent.

Responsibilities include:

  • Greeting & thanking guests in a sincere and friendly manner
  • Checking in and checking out guests.
  • Assigning rooms & taking care of administrative duties
  • Answering phone
  • Posting charges to appropriate accounts
  • Performing duties on a daily checklist
  • Passing information within departments to ensure guest satisfaction.
  • Communicating with guests and ensuring their needs are met.

Job Requirements:

  • A keen eye for detail, time management and great customer service skills.
  • Pleasant and friendly demeanor.
  • Able to work as a team and independently.
  • Flexible working hours.
  • Ability to work with little or no supervision while meeting high-performance standards.
  • Physical mobility and stamina.
  • Must be able to pass a background check
  • Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone's needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel Discounts- It's one of the biggest industry perks.

Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

What Hyatt Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hyatt logo

About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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