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Reservations Agent Jobs in Rhode Island (NOW HIRING)

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

  • Medical

  • Dental

  • Vision

  • PTO

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

  • Medical

  • Dental

  • Vision

  • PTO

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

  • Medical

  • Dental

  • Vision

  • PTO

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

  • Medical

  • Dental

  • Vision

  • PTO

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Providence, RI · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Front Desk Agent The Front Desk Agent is the first point of contact for guests and clients entering ... Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Saunderstown, RI · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Front Desk Agent The Front Desk Agent is the first point of contact for guests and clients entering ... Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry ...

HB Travels

Online Cruise Booking Agent

Westerly, RI · On-site

About the job Online Cruise Booking Agent About Us: We are a travel services company dedicated to ... In this role, you will assist clients with selecting cruise itineraries, handling reservations, and ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Saunderstown, RI · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Providence, RI · On-site

$14.50 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Warwick, RI · On-site

$14 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry ...

TPG Hotels Resorts and Marinas

Front Desk Agent

Warwick, RI · On-site

$14 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the ... Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry ...

Omni Hotels

Front Office - Desk Agent

Providence, RI · On-site

$14.50 - $18.25/hr

Front Desk Agent ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals ... Cancel room reservations according to policies and procedures. * Ensure release of any Company ...

Omni Hotels & Resorts

Front Office - Desk Agent

Providence, RI · On-site

$14.50 - $18.25/hr

Front Desk Agent ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals ... Cancel room reservations according to policies and procedures. * Ensure release of any Company ...

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All JobsReservations Agent JobsReservations Agent Jobs in Rhode Island

Reservations Agent information

See Rhode Island salary details

$10

$17

$22

How much do reservations agent jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for reservations agent in Rhode Island is $17.08, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.85 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
What are the most commonly searched types of Reservations Agent jobs in Rhode Island? The most popular types of Reservations Agent jobs in Rhode Island are:
What job categories do people searching Reservations Agent jobs in Rhode Island look for? The top searched job categories for Reservations Agent jobs in Rhode Island are:
What cities in Rhode Island are hiring for Reservations Agent jobs? Cities in Rhode Island with the most Reservations Agent job openings:
What are popular job titles related to Reservations Agent jobs in RI? For Reservations Agent jobs in RI, the most frequently searched job titles are:
Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Rhode Island as of August 2026, with employment types broken down into 64% Full Time, 24% Part Time, 4% Temporary, and 8% Contract. Highlights an 84% In-person, 4% Hybrid, and 12% Remote job distribution, with an average salary of $35,534 per year, or $17.1 per hour.

Reservations Agent

Gurney's Inn Resort & Spa

Newport, RI • On-site

$19.80/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted yesterday

Job description

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:
Gurney’s Montauk Resort & Seawater Spa is seeking a detail-oriented and customer-focused Reservations Agent to join our team for the summer season. In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for luxury hospitality.

Location:

Newport, Rhode Island

 

Key Responsibilities:

  • Capture sales from incoming reservation calls and coordinate details of each reservation.
  • Accurately convey room types, pricing, and availability to guests.
  • Complete internal reservation forms and maintain accurate records.
  • Run daily reports for the Reservations department.
  • Answer general reservation inquiries via phone and email, retrieve and distribute mail.
  • Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted bookings.
  • Greet guests in a warm and professional manner, ensuring all interactions meet Forbes-level hospitality standards.
  • Handle guest complaints and inquiries in accordance with Gurney’s Resorts' policies, ensuring resolutions that uphold the guest experience.

Qualifications:

  • Previous experience in customer service
  • High School Diploma or G.E.D
  • Ability to communicate effectively and professionally
  • Must be fluent in English
  • Must be available to work a flexible schedule (8-hour shift)

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Occasional walking, standing, and reaching to access files or office materials.
  • Ability to lift up to 15 pounds as needed.
  • Must be able to wear a headset for extended periods while handling phone calls.

Pay Range and Compensation Package:

  • $19.80 per hour.
  • Comprehensive health, dental, and vision insurance for full-time, year-round employees.
  • Paid Vacation (10 days) plus Accrued Personal-Sick-Holiday time (88 hours).
  • 30% Employee discounts on accommodation, dining, and spa services.

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