How to become a reservations agent?

The qualifications to become a reservations agent include a high school diploma or GED certificate and customer service skills. Since you perform booking tasks and update reservation information online or on a computer system, you also need computer skills to succeed in this job. Some employers provide training to entry-level reservations agents, while others prefer applicants who have previous experience in another customer-facing position. You can also gain experience for this career by working in a call center. If you work in hotels, you may interact with customers face-to-face, so good interpersonal skills are a must.