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Reservations Agent Jobs (NOW HIRING)

Four Seasons Hotels

Reservations Agent

Baltimore, MD

$22.20/hr

Four Seasons Reservations Agent Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we ...

Kingsmill Resort

Reservations Agent

Williamsburg, VA

$15.25 - $19.25/hr

Reservations Agent A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making ...

Royal Lahaina Resort

Reservations Agent

Fort Worth, TX

$15.25 - $19.25/hr

Reservations Agent The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to ...

Auberge Resorts

Reservations Agent

Johns Island, SC

$18/hr

Reservations Agent Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences. * Responding to guests ...

Highgate Hotels

Reservations Agent

Fort Worth, TX

$15.25 - $19.25/hr

Reservations Agent Requisition ID 2026-76546 Category Reservations Job Location US-TX-Fort Worth Property The Crescent Hotel Fort Worth Compensation Type Hourly Highgate Hotels Highgate is a premier ...

Four Seasons

Reservations Agent

Baltimore, MD · On-site

$22.20/hr

The role of the Reservations Agent The Reservations Agent is responsible for selling the hotel and providing information to prospective guests by capturing sales from the incoming calls and ...

Royal Lahaina Resort

Reservations Agent

Dallas, TX · On-site

$16 - $19.75/hr

Job Title Reservations Agent Company Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the ...

LIDO MANAGER LLC

Reservations Agent

Miami Beach, FL

$19/hr

We are looking for a Reservations Agent who wants to be more than a voice on the phone. We want someone who wants to immerse themselves in the world-class amenities they describe to our guests every ...

Highgate Hotels

Reservations Agent

Dallas, TX

$16 - $19.75/hr

Reservations Agent Requisition ID 2026-73447 Category Reservations Job Location US-TX-Dallas Property The Joule Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment ...

Chetola Resort

Reservations Agent

Blowing Rock, NC

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

Alphabe Insight

Reservations Agent

New Orleans, LA

$14.75 - $18.50/hr

Reservations Agent Dinamic AS Group is a growing company committed to delivering dependable service, operational excellence, and professional support across every aspect of our business. Since our ...

Grand Beach Hotel

Reservations Agent

Miami Beach, FL

$15.75 - $19.75/hr

Reservations Agent Department: Sales & Marketing Job Summary The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations ...

White Elephant Resorts

Reservations Agent

Nantucket, MA · On-site

$18 - $22.75/hr

We are seeking a motivated, sales-driven Reservations Agent to support our collection of award-winning boutique hotels and luxury resorts located in Nantucket, Palm Beach, and Aspen. Location:

Chetola Resort

Reservations Agent

Blowing Rock, NC

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

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How much do reservations agent jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a Reservations Agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are some common challenges Reservations Agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What Is a Reservations Agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

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Reservations Agent jobs near you
Reservations Agent

Reservations Agent

Four Seasons Hotels

Baltimore, MD

$22.20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Four Seasons Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 120 frontline employees who took The Breakroom Quiz

21st of 105 rated hotels

Job description

Four Seasons Reservations Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore's Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The Role of the Reservations Agent

The Reservations Agent is responsible for selling the hotel and providing information to prospective guests by capturing sales from the incoming calls and coordinating details of each reservation to ensure the guest's satisfaction. The focus of a Reservations Agent is to sell not only the hotel, but handle reservations and upsell the Spa and all Food and Beverage outlets.

Other roles include answering incoming guest calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions, and calling to confirm and/or guarantee non-guaranteed reservations.

What to Expect from Your Employee Experience
  • Hourly Rate: $22.20
  • Medical, vision and dental insurance
  • Complimentary life insurance
  • Short-term disability insurance
  • Paid time off and holiday
  • 401k Retirement Plan
  • Exciting training and development opportunities
  • Complimentary employee meals
  • Complimentary room nights at Four Seasons hotels around the world
  • Discounted employee parking
  • And Much More!

Work authorization in the United States required. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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