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Reservations Agent Jobs (NOW HIRING)

White Lodging Services Corp

Reservations Agent

Saratoga, WY · On-site +1

$15 - $18.75/hr

We are hiring a Reservations Agent to join the Brush Creek Ranch Luxury Ranch Collection sales and reservations team. This is a remote-friendly hospitality sales role - we are open to qualified ...

Royal Lahaina Resort

Reservations Agent

Denver, CO · On-site

$16.50 - $20.50/hr

Reservations Agent The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to ...

Highgate Hotels

Reservations Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Reservations Agent Requisition ID 2026-79134 Category Reservations Job Location US-TX-Fort Worth Property The Crescent Hotel Fort Worth Compensation Type Hourly Highgate Hotels Highgate is a premier ...

White Lodging Careers

Reservations Agent

Saratoga, WY · On-site

$15 - $18.75/hr

We are hiring a Reservations Agent to join the Brush Creek Ranch Luxury Ranch Collection sales and reservations team. This is a hospitality sales role - we are open to qualified candidates with ...

LIDO MANAGER LLC

Reservations Agent

Miami Beach, FL · On-site

$19/hr

We are looking for a Reservations Agent who wants to be more than a voice on the phone. We want someone who wants to immerse themselves in the world-class amenities they describe to our guests every ...

Chetola Mountain Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

Chetola Resort Reservations Agent For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful ...

Highgate Hotels

Reservations Agent

Denver, CO · On-site

$21.50/hr

Reservations Agent Requisition ID 2026-80359 Category Reservations Job Location US-CO-Denver Property The Brown Palace Hotel & Spa Compensation Minimum USD $21.50/Yr. Compensation Maximum USD $21.50 ...

Cipriani

Reservations Agent

Manhattan, NY · On-site

$17.75 - $22/hr

The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This ...

La Bahia Resort and Spa

Reservations Agent

Santa Cruz, CA

$18.50 - $23/hr

By delivering impeccable service , the Reservations Agent will uphold La Bahia Hotel & Spa's service standards (inspired by Forbes) while elevating our beachfront property. DUTIES/RESPONSIBILITY:

La Bahia Resort and Spa

Reservations Agent

Santa Cruz, CA · On-site

$18.50 - $23/hr

By delivering impeccable service , the Reservations Agent will uphold La Bahia Hotel & Spa's service standards (inspired by Forbes) while elevating our beachfront property. DUTIES/RESPONSIBILITY:

Chetola Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

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Reservations Agent information

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How much do reservations agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
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Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent

Fort McDowell Yavapai Nation

Fort Mcdowell, AZ • On-site

$15/hr

Other

Posted 7 days ago

Job description

ENTERPRISE: Casino Resort
JOB TITLE: Reservations Agent
DEPARTMENT NAME: We-Ko-Pa Resort
REPORTS TO: Reservations Manager
SALARY: $15.00
POSITION STATUS: Regular Full-Time, FLSA NON-EXEMPT
HOURS PER WEEK: 40
POSITION DESCRIPTION:
The Reservations Agent is responsible for incoming calls for individuals and groups interested in staying at the Resort. The Reservations Agent assists callers in finding the right accommodations to fit their logging needs. Reservations Agents will be assigned revenue goals in order to achieve budgeted transient revenue. These goals will be assessed and reviewed on a monthly basis. Reservations agents will be measured for guest satisfaction through an outside shopping service for effectiveness.
ESSENTIAL DUTIES:
• Provide exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, and Thank you and Goodbye.
• Responsible for inputting reservation data into the computer system.
• Processed payments confirmed arrangements, and discussed rates, events, and promotions with potential guests.
• Records requests for special accommodations and suites.
• Responsible for directing calls to the correct guest room and departments.
• Processes cancellations modifications and updates in Opera PMS.
• Performs all other duties as assigned.
• Required to run office equipment such as copiers, fax machines, and scanners.
• Required to know the type of rooms available as well as their layout and location.
• Required to know the selling status, rates, and benefits of all package plans.
• Required to know the resort's policy and how to code each reservation.
MINIMUM QUALIFICATIONS:
High School Diploma or Equivalent
A minimum of one (1) year of experience as a Reservations agent is preferred.
Strong guest service experience
Experience with Opera PMS preferred.
INDIAN PREFERENCE:
Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

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