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Reservations Agent Jobs (NOW HIRING)

Four Seasons Hotels

Reservations Agent

Baltimore, MD · On-site

$22.20/hr

Four Seasons Reservations Agent Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we ...

Auberge Collection

Reservations Agent

Johns Island, SC · On-site

$18/hr

Reservations Agent Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences. * Responding to guests ...

Kingsmill Resort

Reservations Agent

Williamsburg, VA · On-site

$15.25 - $19.25/hr

Reservations Agent A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making ...

Auberge Resorts

Reservations Agent

Johns Island, SC · On-site

$18/hr

Reservations Agent Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences. * Responding to guests ...

American Heritage Companies

Reservations Agent

Durango, CO · On-site

$17 - $20/hr

Reservations Agent Reports To: Reservations Supervisor/Reservations Manager Type of Position: Non-Exempt/Hourly Classification: Seasonal Compensation: $17-$20/hr Job Summary: The Reservations Agent ...

Highgate Hotels

Reservations Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Reservations Agent Requisition ID 2026-79134 Category Reservations Job Location US-TX-Fort Worth Property The Crescent Hotel Fort Worth Compensation Type Hourly Highgate Hotels Highgate is a premier ...

HJB Travels

Travel Reservations Agent

$16.50 - $20.50/hr

Travel Reservations Agent Gros Islet, Saint Lucia Or refer someone Job Openings Travel Reservations Agent About the Job Travel Reservations Agent We are seeking organized and customer-focused ...

Chetola Mountain Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

Chetola Resort Reservations Agent For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful ...

Ensemble Hospitality

Reservations Agent

Santa Cruz, CA · On-site

$18.50 - $23/hr

By delivering impeccable service , the Reservations Agent will uphold La Bahia Hotel & Spa's service standards (inspired by Forbes) while elevating our beachfront property. DUTIES/RESPONSIBILITY:

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Royal Lahaina Resort

Reservations Agent

Dallas, TX · On-site

$16 - $19.75/hr

Job Title Reservations Agent Company Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the ...

Four Seasons

Reservations Agent

Baltimore, MD · On-site

$22.20/hr

The role of the Reservations Agent The Reservations Agent is responsible for selling the hotel and providing information to prospective guests by capturing sales from the incoming calls and ...

Chetola Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

The Umstead Hotel and Spa

Reservations Agent

Cary, NC · On-site

$16.25 - $20.50/hr

Reservations Agent NC The Umstead Hotel and Spa - Cary, NC 27513 Overview Salary Range $18.00 Base+Commission/month Position Type Full Time Job Shift PM/Evening Description The Reservations Agent ...

LIDO MANAGER LLC

Reservations Agent

Miami Beach, FL

$19/hr

We are looking for a Reservations Agent who wants to be more than a voice on the phone. We want someone who wants to immerse themselves in the world-class amenities they describe to our guests every ...

Grand Beach Hotel

Reservations Agent

Miami Beach, FL

$15.75 - $19.75/hr

Reservations Agent Department: Sales & Marketing Job Summary The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations ...

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Reservations Agent information

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How much do reservations agent jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a Reservations Agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What does a Reservation Agent do?

A Reservation Agent handles booking and managing reservations for clients, often in hospitality, travel, or event industries. They use reservation systems or software to input customer details, confirm bookings, and provide information about services or availability. Strong communication skills and attention to detail are essential for this role.

How do I become a Reservation Agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or call center environments can be beneficial, and familiarity with reservation systems like Sabre or Amadeus is often preferred. Some employers may require certification or training in specific booking software.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median annual salary of around $30,000 to $40,000, with entry-level positions starting lower and experienced agents earning more. Compensation can vary based on location, experience, and the industry they work in, such as hospitality or travel services.

What jobs pay $500,000 a year in the US?

Reservations agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most reservation-related positions offer moderate compensation without reaching that level of income.

What are some common challenges Reservations Agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What Is a Reservations Agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
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Reservations Agent jobs near you
Reservations Agent

Reservations Agent

Four Seasons Hotels

Baltimore, MD • On-site

$22.20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Four Seasons Hotels rating

7.2

Company rating: 7.2 out of 10

Based on 122 frontline employees who took The Breakroom Quiz

19th of 106 rated hotels

Job description

Four Seasons Reservations Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the Location

Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore's Harbor East, offers a host of luxurious amenities such as a five-star spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.

The Role of the Reservations Agent

The Reservations Agent is responsible for selling the hotel and providing information to prospective guests by capturing sales from the incoming calls and coordinating details of each reservation to ensure the guest's satisfaction. The focus of a Reservations Agent is to sell not only the hotel, but handle reservations and upsell the spa and all food and beverage outlets.

Other roles include answering incoming guest calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions, and calling to confirm and/or guarantee non-guaranteed reservations.

What to Expect from Your Employee Experience
  • Hourly Rate: $22.20
  • Medical, vision and dental insurance
  • Complimentary life insurance
  • Short-term disability insurance
  • Paid time off and holiday
  • 401k Retirement Plan
  • Exciting training and development opportunities
  • Complimentary employee meals
  • Complimentary room nights at Four Seasons hotels around the world
  • Discounted employee parking
  • And Much More!

Work authorization in the United States required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

What Four Seasons Hotels employees say

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