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Reservations Agent Jobs (NOW HIRING)

American Heritage Companies

Reservations Agent

Durango, CO · On-site

$17 - $20/hr

Reservations Agent Reports To: Reservations Supervisor/Reservations Manager Type of Position: Non-Exempt/Hourly Classification: Seasonal Compensation: $17-$20/hr Job Summary: The Reservations Agent ...

LIDO MANAGER LLC

Reservations Agent

Miami Beach, FL

$19/hr

We are looking for a Reservations Agent who wants to be more than a voice on the phone. We want someone who wants to immerse themselves in the world-class amenities they describe to our guests every ...

Cipriani

Reservations Agent

New York, NY · On-site

$17.50 - $22/hr

The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This ...

Grand Beach Hotel

Reservations Agent

Miami Beach, FL

$15.75 - $19.75/hr

Reservations Agent Department: Sales & Marketing Job Summary The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations ...

Chetola Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

White Elephant Resorts

Reservations Agent

Nantucket, MA · On-site

$18 - $22.75/hr

We are seeking a motivated, sales-driven Reservations Agent to support our collection of award-winning boutique hotels and luxury resorts located in Nantucket, Palm Beach, and Aspen. Location:

The Colonnade Hotel

Reservations Agent

Boston, MA

$17.50 - $21.75/hr

The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email ...

Chetola Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

Cipriani

Reservations Agent

Manhattan, NY · On-site

$26 - $28/hr

The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This ...

Chetola Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

White Elephant Resorts

Reservations Agent

Nantucket, MA · On-site

$18 - $22.75/hr

We are seeking a motivated, sales-driven Reservations Agent to support our collection of award-winning boutique hotels and luxury resorts located in Nantucket, Palm Beach, and Aspen. Location:

The Crescent Hotel Fort Worth

Reservations Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Location Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize ...

Hyatt

Reservations Agent - Part Time

Koloa, HI · On-site

$32.16/hr

A Reservations Agent is responsible for reservations duties but is not limited to handling guest room reservation requests for the hotel, providing guest with hotel facility information and answer ...

Highgate Hotels

Reservations Agent

Fort Worth, TX

$15.25 - $19.25/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue ...

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Reservations Agent information

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$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a Reservations Agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What does a Reservation Agent do?

A Reservation Agent handles booking and managing reservations for clients, often in hospitality, travel, or event industries. They use reservation systems or software to input customer details, confirm bookings, and provide information about services or availability. Strong communication skills and attention to detail are essential for this role.

How do I become a Reservation Agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or call center environments can be beneficial, and familiarity with reservation systems like Sabre or Amadeus is often preferred. Some employers may require certification or training in specific booking software.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median annual salary of around $30,000 to $40,000, with entry-level positions starting lower and experienced agents earning more. Compensation can vary based on location, experience, and the industry they work in, such as hospitality or travel services.

What jobs pay $500,000 a year in the US?

Reservations agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most reservation-related positions offer moderate compensation without reaching that level of income.

What are some common challenges Reservations Agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What Is a Reservations Agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
What cities are hiring for Reservations Agent jobs? Cities with the most Reservations Agent job openings:
What are the most commonly searched types of Reservations Agent jobs? The most popular types of Reservations Agent jobs are:
Who are the top companies hiring for Reservations Agent jobs? The top employers for Reservations Agent jobs are:
What states have the most Reservations Agent jobs? States with the most job openings for Reservations Agent jobs include:
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What are popular job titles related to Reservations Agent jobs? For Reservations Agent jobs, the most frequently searched job titles are:
Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Reservations Agent

Reservations Agent

American Heritage Companies

Durango, CO • On-site

$17 - $20/hr

Other

Re-posted 5 days ago

Job description

Division/Department: Reservations

Job Title: Reservations Agent

Reports To: Reservations Supervisor/Reservations Manager

Type of Position: Non-Exempt/Hourly

Classification: Seasonal

Compensation: $17-$20/hr

Job Summary: The Reservations Agent position serves as the initial, and arguably most impactful, point of contact for our guests- assisting in providing information about ticket options, departure times, train history and general trip planning to our guests. We seek individuals who are committed to the highest level of customer service, efficient at handling multiple tasks concurrently, and that excel in a fast-paced, fun environment.

Essential Duties and Responsibilities:

  • Assist customers with selecting reservations by providing them thorough explanations of departure times, trip options and special offers
  • Answer questions about the Durango & Silverton Narrow Gauge Railroad history, route and ride while offering guidance on appropriate clothing and/or supplies guests should bring when booking a trip
  • Work in ticket window to assist guests, sell tickets, provide will-call bookings
  • Process reservation requests made in person, via phone or online through ETix software
  • Stock brochures and maintain train Depot area for guests

Education, Skill & Experience:

  • Strong computer skills and ability to multitask, required
  • Experience working in reservations, call-centers, hotel or other related fields strongly preferred
  • Commitment and proven record of providing high customer-service to varied clientele a must
  • Ability to work in fast-paced environment, in close quarters, and among large staff
  • Cash handling experience with a focus on accuracy, required

Work Environment:

  • Standing, sitting for 8 to 10 hours per shift
  • Walking in and around industrial/railroad environment on uneven surfaces
  • Occasional bending, twisting, lifting up to 25 pounds

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