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Reservations Agent Jobs (NOW HIRING)

Royal Lahaina Resort

Reservations Agent

Dallas, TX · On-site

$16 - $19.75/hr

Job Title Reservations Agent Company Highgate Hotels Location The Joule Dallas, TX Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an ...

White Lodging Services Corp

Reservations Agent

Saratoga, WY · On-site +1

$15 - $18.75/hr

We are hiring a Reservations Agent to join the Brush Creek Ranch Luxury Ranch Collection sales and reservations team. This is a remote-friendly hospitality sales role - we are open to qualified ...

Royal Lahaina Resort

Reservations Agent

Denver, CO · On-site

$16.50 - $20.50/hr

Reservations Agent The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to ...

The Dunlin

Reservations Agent

Johns Island, SC · On-site

$18/hr

Reservations Agent Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences. Responsibilities include:

American Heritage Companies

Reservations Agent

Durango, CO · On-site

$17 - $20/hr

Reservations Agent Reports To: Reservations Supervisor/Reservations Manager Type of Position: Non-Exempt/Hourly Classification: Seasonal Compensation: $17-$20/hr Job Summary: The Reservations Agent ...

Auberge Resorts

Reservations Agent

Johns Island, SC · On-site

$18/hr

Reservations Agent Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences. * Responding to guests ...

White Lodging Careers

Reservations Agent

Saratoga, WY · On-site

$15 - $18.75/hr

We are hiring a Reservations Agent to join the Brush Creek Ranch Luxury Ranch Collection sales and reservations team. This is a hospitality sales role - we are open to qualified candidates with ...

Chetola Mountain Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

Chetola Resort Reservations Agent For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful ...

Highgate Hotels

Reservations Agent

Denver, CO · On-site

$21.50/hr

Reservations Agent Requisition ID 2026-80947 Category Reservations Job Location US-CO-Denver Property The Brown Palace Hotel & Spa Compensation Minimum USD $21.50/Yr. Compensation Maximum USD $21.50 ...

Dinamic AS Group

Reservations Agent

New Orleans, LA · On-site

$14.75 - $18.50/hr

Reservations Agent Dinamic AS Group is a growing company committed to delivering dependable service, operational excellence, and professional support across every aspect of our business. Since our ...

EOS USA

Reservations Agent

Conway, SC · On-site

$13.75 - $17/hr

Part-Time Seasonal Reservations Agent Love helping guests plan memorable vacations and being the friendly voice that welcomes them before they arrive? Join our team as a Part-Time Seasonal ...

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Reservations Agent information

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How much do reservations agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

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Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent

Fort McDowell Enterprises

Fort Mcdowell, AZ • On-site

$16 - $20/hr

Other

Posted 27 days ago

Job description

Reservations Agent

The Reservations Agent is responsible for incoming calls for individuals and groups interested in staying at the Resort. The Reservations Agent assists callers in finding the right accommodations to fit their logging needs. Reservations Agents will be assigned revenue goals in order to achieve budgeted transient revenue. These goals will be assessed and reviewed on a monthly basis. Reservations agents will be measured for guest satisfaction through an outside shopping service for effectiveness.

Essential Duties:

  • Provide exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, and Thank you and Goodbye.
  • Responsible for inputting reservation data into the computer system.
  • Processed payments confirmed arrangements, and discussed rates, events, and promotions with potential guests.
  • Records requests for special accommodations and suites.
  • Responsible for directing calls to the correct guest room and departments.
  • Processes cancellations modifications and updates in Opera PMS.
  • Performs all other duties as assigned.
  • Required to run office equipment such as copiers, fax machines, and scanners.
  • Required to know the type of rooms available as well as their layout and location.
  • Required to know the selling status, rates, and benefits of all package plans.
  • Required to know the resort's policy and how to code each reservation.

Minimum Qualifications:

  • High School Diploma or Equivalent
  • A minimum of one (1) year of experience as a Reservations agent is preferred.
  • Strong guest service experience
  • Experience with Opera PMS preferred.

Indian Preference:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

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