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Reservations Agent Jobs (NOW HIRING)

Treetops Resort

Reservations Agent

Gaylord, MI · On-site

$14.50 - $18/hr

The Reservations Agent provides essential administrative and operational support to the reservations team, helping ensure accurate bookings, smooth guest communications, and efficient office ...

Salamander Hospitality

Reservations Agent

Middleburg, VA · On-site

$20/hr

* Competitive hourly pay plus commission Reservations Sales Agent Salamander Middleburg | Middleburg, VA Luxury Hospitality Sales | Reservations | Commission Opportunity About Salamander Middleburg ...

KSL Resorts

Reservations Agent

Napa, CA · On-site

$21.73 - $24.34/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner. Essential Functions * Must adhere to the company ...

Silverado Resort

Reservations Agent

Napa, CA · On-site

$21.73 - $24.34/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner. Essential Functions * Must adhere to the company ...

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email ...

EOS Hospitality

Reservations Agent

Pray, MT · On-site

$21/hr

As a Reservations Agent, you'll be one of the first points of contact for many of our guests, helping them make reservations and answering questions about their upcoming visit to Chico. What You'll ...

Barnsley Resort

Reservations Agent

Adairsville, GA

$13.50 - $16.75/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

Carmel Valley Ranch

Reservations Agent- FT

Carmel, CA · On-site

$18 - $19/hr

About the Role - Reservations Agent A Reservations Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel ...

EOS Hospitality

Reservations Agent

Conway, SC · On-site

$14/hr

Join our team as a Part-Time Seasonal Reservations Agent! In this role, you'll be the first point of contact for prospective and returning guests, providing exceptional customer service while ...

EOS Hospitality

Reservations Agent

Pray, MT · On-site

$21/hr

As a Reservations Agent, you'll be one of the first points of contact for many of our guests, helping them make reservations and answering questions about their upcoming visit to Chico. What You'll ...

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email ...

Germaine's Luau

Reservations Agent

Honolulu, HI · On-site

$16/hr

Reservation Agent - Department: Germaine's Luau Reports to: Reservations Manager Status: Non-Exempt I. Job Purpose/Objective: Starting at $16/ Hr This position is responsible for scheduling and ...

HHM Hotels

Reservations Agent

El Paso, TX

$12.50/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established ...

Black Butte Ranch

Reservations Agent

Sisters, OR · On-site

$22/hr

Job Summary The Reservations Agent is responsible for delivering exceptional guest service while assisting guests with lodging reservations and vacation planning. This role serves as a knowledgeable ...

Skytop Lodge Corporation

Reservations Agent

Skytop, PA

$15.50 - $19.50/hr

Reservations Agent JOB SUMMARY: The Reservation Agents primary responsibility is to capture as many reservations as possible by utilizing effective selling techniques and all available tools. The ...

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Reservations Agent information

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$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

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Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent

Treetops Resort

Gaylord, MI • On-site

$14.50 - $18/hr

Full-time

Re-posted 26 days ago

Treetops Resort rating

7.0

Company rating: 7.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

12th of 29 rated golf clubs

Job description

About Treetops Resort: 

Nestled in the heart of northern Michigan, Treetops Resort offers a sanctuary for adventure and relaxation. Our award-winning destination is renowned for its exceptional hospitality, breathtaking landscapes, and a wide array of recreational activities. At Treetops Resort, we are committed to providing unforgettable experiences for our guests, whether they are seeking thrilling outdoor adventures or a peaceful retreat. Join our team and be part of creating memorable moments in a place where luxury meets the great outdoors. 

About the Position:

The Reservations Agent provides essential administrative and operational support to the reservations team, helping ensure accurate bookings, smooth guest communications, and efficient office operations. This role plays a key part in delivering spectacular guest service while supporting revenue and occupancy goals.

Key Responsibilities:

  • Assist with daily reservations processing, including data entry, modifications, cancellations and compiling reports.
  • Maintain accurate guest records, rate codes, and reservation notes.
  • Conduct daily arrival/departure/booking audits
  • Daily deposit/cancellation/no show/waitlist processing
  • Respond to guest inquiries via phone, email, and internal systems in a professional and timely manner.
  • Support training and onboarding of new reservations staff.
  • Maintain organized digital and paper files in compliance with company policies.
  • Coordinate internal and external communications.
  • Other tasks/projects as assigned.

Requirements:

  • High school diploma or equivalent required; college coursework in hospitality, business, or related field preferred.
  • 1-2 years of experience in hospitality, reservations, front office, or administrative support preferred.
  • Strong organizational skills with exceptional attention to detail.
  • Excellent written and verbal communication skills with exceptional phone etiquette.
  • Proficiency with use of computer, multiline phone system, Microsoft Office software
  • Ability to handle confidential information with discretion.
  • Ability to multitask, work quickly and follow directions in a fast-paced, guest-focused environment.
  • Able to sit for prolonged periods of time

What Treetops Resort employees say

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Hours and flexibility

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