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Reservations Agent Jobs (NOW HIRING)

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email ...

HHM Hotels

Reservations Agent

El Paso, TX · On-site

$12.50/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established ...

Benchmark

$15.75 - $19.75/hr

Join our Reservations team as a Reservations Agent. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience ...

The Colonnade Hotel

Reservations Agent

Boston, MA

$17.50 - $21.75/hr

The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email ...

The Edgewater Hotel

Reservations Agent

Madison, WI · On-site

$16/hr

What We Accomplish Together A Reservations Agent is responsible for providing quality service to our guests with efficient handling of both transient and group travel accommodations. You will apply ...

Better Talent

Reservations Agent

Port Saint Joe, FL

$16/hr

Join us, and become an essential part of our vibrant team as a Reservations Agent at Cape & Coast Premier Properties in stunning NorthWest Florida. We're looking for a dependable and organized agent ...

Eden Roc Miami Beach

Reservations Agent

Miami Beach, FL

$15.75 - $19.75/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

Eden Roc Miami Beach

Reservations Agent

Miami Beach, FL

$15.75 - $19.75/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

Shangri-La

Reservations Agent

OK · On-site

$14 - $15/hr

The reservation agent is responsible for taking reservations via the telephone, emailed correspondence, rooming lists, and in-house requests. Enter the information into the Property Management System ...

Carmel Valley Ranch

Reservations Agent- FT

Carmel, CA · On-site

$18 - $19/hr

About the Role - Reservations Agent A Reservations Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel ...

Eden Roc Miami Beach

Reservations Agent

Miami Beach, FL · On-site

$15.75 - $19.75/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

The Don CeSar

Reservations Agent

Saint Pete Beach, FL · On-site

$15.25 - $19/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

The Plaza Hotel Pioneer Park

Reservations Agent

El Paso, TX · On-site

$14.50 - $18/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established ...

Town & Country Resort

Reservations Agent

San Diego, CA · On-site

$19/hr

We're looking for a Reservations Agent who loves helping people, solving problems, and creating exceptional first impressions. Whether you're assisting a family planning a vacation, a couple ...

Town and Country Resort

Reservations Agent

San Diego, CA

$17.25 - $21.50/hr

We're looking for a Reservations Agent who loves helping people, solving problems, and creating exceptional first impressions. Whether you're assisting a family planning a vacation, a couple ...

The Don CeSar

Reservations Agent

Saint Pete Beach, FL · On-site

$15.25 - $19/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

The Don CeSar

Reservations Agent

Saint Pete Beach, FL

$15.25 - $19/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

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Reservations Agent information

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$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a Reservations Agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What does a Reservation Agent do?

A Reservation Agent handles booking and managing reservations for clients, often in hospitality, travel, or event industries. They use reservation systems or software to input customer details, confirm bookings, and provide information about services or availability. Strong communication skills and attention to detail are essential for this role.

How do I become a Reservation Agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or call center environments can be beneficial, and familiarity with reservation systems like Sabre or Amadeus is often preferred. Some employers may require certification or training in specific booking software.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median annual salary of around $30,000 to $40,000, with entry-level positions starting lower and experienced agents earning more. Compensation can vary based on location, experience, and the industry they work in, such as hospitality or travel services.

What jobs pay $500,000 a year in the US?

Reservations agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most reservation-related positions offer moderate compensation without reaching that level of income.

What are some common challenges Reservations Agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What Is a Reservations Agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
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What states have the most Reservations Agent jobs? States with the most job openings for Reservations Agent jobs include:
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Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Reservations Agent

Reservations Agent

The Colonnade Hotel

Boston, MA • On-site

$17.50 - $21.75/hr

Full-time

Re-posted 3 days ago

Job description

POSITION PURPOSE:

The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email inquiries, product knowledge of the hotel packages, facilities and surrounding area, internal requests, upselling guests to higher room categories, candidate must be professional, and efficient. Proficiently selling of the hotel, while maintaining the current hotel strategies.

Responsibilities include but not limited to:

  • Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication.
  • Respond to guest inquiries and requests for reservations.
  • Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate.
  • To have knowledge of the hotel facilities and services, local attractions, directions to be able to answer questions on.
  • Must be able to multitask, using a telephone and computer to efficiently complete guest information, accurately.
  • Communicate applicable deposit and guarantee policies as requested.
  • Enters all Sales bookings and group contracts on a timely basis per the instructions of the Supervisor or Reservations Manager.       
  • Performs routine filing and required report keeping for the department.    
  • Complete all other tasks, duties assigned by the Supervisor or Reservations Manager.

Skills, Abilities and Experience needed to be successful

  • Basic understanding of the hotels property management systems, OPERA, SynXis, or Delphi preferred.
  • Must have at least two (2) or more years’ of related guest experience in Hospitality.  Strong organizational and computer skills required for a fast paced environment.
  • Must be able to work independently and be a self-motivator and demonstrate excellent customer service skills.
  • Prior communications, reservations, hospitality and computer experience preferred.
  • Accurately Input Book reservations into computer system. 
  • Performs routine filing and required report keeping for the department.    
  • Must be able to work a flexible schedule including, weekdays, weekends and holidays.
  •  

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