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Guest Agent Jobs (NOW HIRING)

Commonwealth Hotels

Guest Service Representative

Houston, TX · On-site

$13 - $15.75/hr

The Staybridge Suites Houston NW Cypress Crossing, Houston, Texas, is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. About Us: Join the team at Staybridge Suites ...

Commonwealth Hotels

Front Desk Agent

Houston, TX

$13.50 - $17.25/hr

The Staybridge Suites Houston NW Cypress Crossing, Houston, Texas, is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. About Us: Join the team at Staybridge Suites ...

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KMG Hotels

Guest Service Agent

Kansas City, MO · On-site

$14.50 - $18.50/hr

Guest Service Agent We are looking for a reliable high energy Guest Service Agent! The Guest Service Agent is often the first point of contact and the first impression for guests. Warm, knowledgeable ...

Commonwealth Hotels

Guest Service Agent

Clarksville, TN · On-site

$13 - $16.50/hr

The Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent the TownePlace Suites role at the TownePlace Suites Clarksville, TN offers a dynamic leadership opportunity within a well ...

Commonwealth Hotels

Guest Service Agent

Clarksville, TN · On-site

$13 - $16.50/hr

The Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent the TownePlace Suites role at the TownePlace Suites Clarksville, TN offers a dynamic leadership opportunity within a well ...

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Guest Agent information

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$10

$16

$22

How much do guest agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for guest agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Guest Agent vs Front Desk Agent?

AspectGuest AgentFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; hospitality certifications
Work EnvironmentHotels, resorts, customer service rolesHotels, resorts, customer service roles
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests with inquiries, reservations, and check-insChecking guests in/out, handling reservations, providing customer service

Guest Agents and Front Desk Agents often perform similar roles in hospitality settings, focusing on guest interactions and reservations. While their responsibilities overlap, Guest Agents may have a broader role in guest relations, whereas Front Desk Agents primarily handle check-ins and check-outs. Both roles require customer service skills and hospitality certifications, making them closely related in the industry.

What are the duties of a guest agent?

A guest agent is responsible for assisting guests with check-in and check-out processes, providing information about hotel services and local attractions, handling reservations, and addressing guest inquiries or issues. They often use property management systems and must maintain a professional and welcoming demeanor throughout their shift.

What does a guest agent do?

A guest agent is a software component installed on a virtual machine or guest system that facilitates communication between the host and guest, enabling tasks such as system management, updates, and monitoring. It often runs in the background and may require basic knowledge of operating systems and scripting to troubleshoot or configure. Guest agents are commonly used in virtualized environments to improve automation and management efficiency.

What skills do you need to be a guest agent?

A guest agent typically needs strong communication and customer service skills to assist guests effectively. Attention to detail, problem-solving abilities, and familiarity with reservation systems or property management software are also important. Flexibility to work varied shifts and a professional demeanor are essential for success in this role.
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Guest Agent jobs near you
Infographic showing various Guest Agent job openings in the United States as of September 2026, with employment types broken down into 71% Full Time, 28% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Guest Agent/Front Desk

Melville, NY • On-site

Blue Sky Hospitality Solutions
See more jobs at Blue Sky Hospitality Solutionsexternal

$14.50 - $18.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Guest Service Agent

Hilton Long Island/Huntington is seeking friendly, polished and service-focused Guest Service Agents to join our Front Office team.

As a Guest Service Agent, you will often be the first and last person our guests interact with. You will welcome guests, manage arrivals and departures, answer questions, resolve concerns and help create a smooth, enjoyable hotel experience.

The ideal candidate is warm, dependable and comfortable working in a busy hotel environment. Previous hotel experience is helpful, but we are also willing to train candidates who bring strong customer-service skills and a genuine interest in hospitality.

What You'll Do

  • Welcome guests with a friendly, professional and helpful approach.
  • Complete guest check-ins and check-outs accurately and efficiently.
  • Verify reservations, identification, payment methods and room assignments.
  • Recognize Hilton Honors members and provide applicable benefits.
  • Answer questions about the hotel, amenities, services and surrounding area.
  • Respond to guest requests and coordinate with Housekeeping, Engineering, Security and other departments.
  • Handle telephone calls, messages, reservations and general inquiries.
  • Process payments, deposits and adjustments in accordance with hotel procedures.
  • Maintain accurate guest accounts and protect confidential information.
  • Resolve routine guest concerns and involve a manager when additional assistance is needed.
  • Communicate special requests, VIP arrivals, accessibility needs and service issues.
  • Maintain a clean, organized and professional Front Desk and lobby environment.
  • Review shift information, hotel activity, group arrivals and special events.
  • Complete shift reports, logs and required documentation.
  • Follow all safety, security, emergency and cash-handling procedures.
  • Perform other Front Office and guest-service duties as assigned.

What We're Looking For

  • A genuine desire to provide excellent guest service.
  • Strong communication and interpersonal skills.
  • Professional appearance and demeanor.
  • Ability to remain calm, organized and courteous during busy periods.
  • Good judgment and problem-solving skills.
  • Basic computer proficiency and ability to learn hotel systems.
  • Previous hotel, customer-service, retail or hospitality experience preferred.
  • Hilton or other major-brand hotel experience is a plus but not required.
  • High school diploma or equivalent preferred.
  • Ability to stand for extended periods and perform the physical requirements of the position.
  • Reliable attendance and punctuality.
  • Flexibility to work mornings, evenings, overnights, weekends and holidays based on hotel needs.

What We Offer

  • Competitive hourly compensation
  • Medical, dental and vision insurance for eligible employees
  • 401(k)
  • Paid time off and paid holidays for eligible employees
  • Employee assistance program
  • Hilton team-member travel discounts
  • Training and professional-development opportunities
  • Career growth across the Blue Sky Hospitality Solutions portfolio

If you enjoy helping people and want to build your hospitality career with a full-service Hilton hotel, we invite you to apply.

Hilton Long Island/Huntington 598 Broadhollow Road Melville, New York 11747

Managed by Blue Sky Hospitality Solutions, LLC

Welcome the guest. Own the experience. Make it memorable.

Blue Sky Hospitality Solutions, LLC is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other status protected by applicable law.

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