ZipRecruiter

Log In

1

Guest Agent Jobs (NOW HIRING)

BANDANA

Overnight Guest Agent

College Point, NY · On-site

$23.50/hr

Overnight Guest Agent Gansevoort Greenwich Village, 18 9th Ave Favorite Favorite Share Tags: Featured 1 yr exp needed Retail Min. base wage: $23.50/hr Retail Est. base annual: $46,436 Est. base ...

Tenta Enterprises

Guest Services Agent

Bloomington, IL · On-site

$14.25 - $18/hr

The Guest Service Agent provides consistent service that will exceed both internal and external guests' expectations. Benefits: Employer Paid Life Insurance Employer Paid Long Term Disability ...

Tenta Enterprises

Guest Services Agent

Bloomington, IL · On-site

$15 - $15.50/hr

The Guest Service Agent provides consistent service that will exceed both internal and external guests' expectations. Benefits: Employer Paid Life Insurance Employer Paid Long Term Disability ...

KMG Hotels

Guest Service Agent

Kansas City, MO · On-site

$14.50 - $18.50/hr

Guest Service Agent We are looking for a reliable high energy Guest Service Agent! The Guest Service Agent is often the first point of contact and the first impression for guests. Warm, knowledgeable ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA

$14.25 - $18/hr

Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at The Sonesta ES Suites New Orleans offers a rewarding opportunity to be part of a dynamic ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA · On-site

$14.50 - $18.25/hr

Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at The Sonesta ES Suites New Orleans offers a rewarding opportunity to be part of a dynamic ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA · On-site

$13.75 - $17.50/hr

Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at The Sonesta ES Suites New Orleans offers a rewarding opportunity to be part of a dynamic ...

next page

Showing results 1-20

All JobsTourism JobsHotel JobsHotel Staff Member JobsGuest Agent Jobs

Guest Agent information

See salary details

$10

$16

$22

How much do guest agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for guest agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Guest Agent vs Front Desk Agent?

AspectGuest AgentFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; hospitality certifications
Work EnvironmentHotels, resorts, customer service rolesHotels, resorts, customer service roles
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests with inquiries, reservations, and check-insChecking guests in/out, handling reservations, providing customer service

Guest Agents and Front Desk Agents often perform similar roles in hospitality settings, focusing on guest interactions and reservations. While their responsibilities overlap, Guest Agents may have a broader role in guest relations, whereas Front Desk Agents primarily handle check-ins and check-outs. Both roles require customer service skills and hospitality certifications, making them closely related in the industry.

What are the duties of a guest agent?

A guest agent is responsible for assisting guests with check-in and check-out processes, providing information about hotel services and local attractions, handling reservations, and addressing guest inquiries or issues. They often use property management systems and must maintain a professional and welcoming demeanor throughout their shift.

What does a guest agent do?

A guest agent is a software component installed on a virtual machine or guest system that facilitates communication between the host and guest, enabling tasks such as system management, updates, and monitoring. It often runs in the background and may require basic knowledge of operating systems and scripting to troubleshoot or configure. Guest agents are commonly used in virtualized environments to improve automation and management efficiency.

What skills do you need to be a guest agent?

A guest agent typically needs strong communication and customer service skills to assist guests effectively. Attention to detail, problem-solving abilities, and familiarity with reservation systems or property management software are also important. Flexibility to work varied shifts and a professional demeanor are essential for success in this role.
More about Guest Agent jobs

What cities are hiring for Guest Agent jobs?

Cities with the most Guest Agent job openings:

What states have the most Guest Agent jobs?

States with the most job openings for Guest Agent jobs include:

What job categories do people searching Guest Agent jobs look for?

The top searched job categories for Guest Agent jobs are:

Guest Agent jobs near you
Infographic showing various Guest Agent job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Overnight Guest Agent

BANDANA

College Point, NY • On-site

$23.50/hr

Other

Medical, Dental, Retirement, PTO

Re-posted 3 days ago

Job description

Overnight Guest Agent

Gansevoort

Greenwich Village, 18 9th Ave

Favorite Favorite Share

Tags: Featured 1 yr exp needed Retail

Min. base wage: $23.50/hr Retail

Est. base annual: $46,436

Est. base weekly: $893/wk

Est. base monthly: $3,869/mth

Benefits: Health Insurance Dental Insurance PTO 401K

Company description: Step into one of the top hotels in New York, the iconic and always-evolving Downtown oasis, Gansevoort Meatpacking NYC, right in the heart of the Meatpacking District. Relax in spacious rooms and suites, while taking in stunning New York City views. Explore More with Google Nest Hub. Work out privately with our in-room fitness partner, Mirror Workout Companion or book an in-room spa service, in partnership with Zeel.

Enjoy exclusive access to the year-round heated pool or partake in the vibrant nightlife at our rooftop bar + lounge. Stop by the American bistro, The Chester, on the main level to watch your favorite sports or have a light bite or raise the bar with our elevated lobby lounge Coffee + Cocktails - a chic way to start or end your day.

Whether you're here with your friends, family, pet(s), significant other, on business, or traveling solo – we have the perfect experience + location for you!

Job description

Summary of Position: Guest Services Agent is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner. Duties will include registering guests, assigning rooms, settling guest accounts and coordinating with other departments to satisfy guest requests. Overnight Guest Services Agent will normally cover frond desk from 11pm until 7am but flexibility to work schedule and ability and knowledge to cover any shift is required.

Primary Functions include but are not limited to:

  • Establish and maintain standards of a 5 star service.
  • Assist Hotel guests throughout their stay with check-in/check-out, all requests and service recovery.
  • Answer inquiries about hotel services, facilities, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Be present at the desk at all times, never leaving Front Desk unattended. Check with manager / supervisor before leaving work area for any reason.
  • Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Assist guests with their requests with consistently professional and positive attitude.
  • Verify the information on the registration card and update guest profiles with accurate contact information. Update and re-print registration cards when making changes to reservations (such as suite upsells).
Qualifications

Required Skills/Qualifications:

  • High School Diploma, GED or higher education level.
  • Previous work experience in a hotel or service industry preferred.
  • Computer literacy (Word, Excel, etc).
  • Oral and written proficiency in the English language.
  • Good communication skills. Comfortable interacting and engaging in conversation.
  • Good listening skills.
  • Basic math skills.
  • Attention to detail and organizational skills.
  • Ability to multitask and prioritize.
  • Ability to function in a noisy, hectic and crowed environment.
  • Ability to remain calm under pressure.
  • Ability to handle guests' complaints.
  • Neat and clean appearance.
  • Stamina: you will spend the majority of time on your feet.
  • General knowledge of the Meatpacking neighborhood and New York City.
  • Being a team player and ability to successfully pass on information from one team member to another.
  • Sensitivity to confidentiality relative to all aspects of our business.
  • Flexible to work schedules to include morning/evenings/night, as well as weekends and holidays.

Location: Gansevoort is hiring for a Overnight Guest Agent Position in Greenwich Village, New York City. Base pay starts at $23.5/hr. #TransparentPay #TransparentSalaries #NYCJobs #SalaryTransparency

Apply