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Guest Agent Jobs (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Louisville, KY · On-site

$13.75 - $17.50/hr

The Tru by Hilton Louisville Airport is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. About Us: Working at the Tru by Hilton Louisville Airport offers numerous ...

New

Tara Investments

Guest Service Agent

Charleston, SC · On-site

$14 - $17.75/hr

Guest Service Agent Property: Live Oak, Charleston Historic District, a Tribute Portfolio Hotel Reports to: Director of Rooms Join the Legacy of Live Oak! As we are preparing to open the doors to ...

Commonwealth Hotels

Guest Service Agent

Memphis, TN · On-site

$14.50 - $18.50/hr

The Courtyard Memphis East Bill Morris Parkway is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent. About Us: Working at the Courtyard Memphis East Bill Morris ...

Commonwealth Hotels

Guest Service Agent

Gulfport, MS · On-site

$15 - $19/hr

Hilton Garden Inn Gulfport Airport is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent. About Us: Working at the Hilton Garden Inn Gulfport Airport, Alabama ...

Commonwealth Hotels

Guest Service Agent

Gulfport, MS · On-site

$15 - $19/hr

Hilton Garden Inn Gulfport Airport is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent. About Us: Working at the Hilton Garden Inn Gulfport Airport, Alabama ...

Spark - San Jose Airport

Guest Service Agent

San Jose, CA · On-site

$18 - $19.40/hr

Guest Service Agent Guest Service Agent | Spark - San Jose, CA Pay: $18-$19.40 per hour The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting ...

New

Franklin Hyatt House

Guest Service Agent

Franklin, TN · On-site

$15 - $17/hr

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for ...

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Guest Agent information

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$10

$16

$22

How much do guest agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for guest agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Guest Agent vs Front Desk Agent?

AspectGuest AgentFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; hospitality certifications
Work EnvironmentHotels, resorts, customer service rolesHotels, resorts, customer service roles
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests with inquiries, reservations, and check-insChecking guests in/out, handling reservations, providing customer service

Guest Agents and Front Desk Agents often perform similar roles in hospitality settings, focusing on guest interactions and reservations. While their responsibilities overlap, Guest Agents may have a broader role in guest relations, whereas Front Desk Agents primarily handle check-ins and check-outs. Both roles require customer service skills and hospitality certifications, making them closely related in the industry.

What are the duties of a guest agent?

A guest agent is responsible for assisting guests with check-in and check-out processes, providing information about hotel services and local attractions, handling reservations, and addressing guest inquiries or issues. They often use property management systems and must maintain a professional and welcoming demeanor throughout their shift.

What does a guest agent do?

A guest agent is a software component installed on a virtual machine or guest system that facilitates communication between the host and guest, enabling tasks such as system management, updates, and monitoring. It often runs in the background and may require basic knowledge of operating systems and scripting to troubleshoot or configure. Guest agents are commonly used in virtualized environments to improve automation and management efficiency.

What skills do you need to be a guest agent?

A guest agent typically needs strong communication and customer service skills to assist guests effectively. Attention to detail, problem-solving abilities, and familiarity with reservation systems or property management software are also important. Flexibility to work varied shifts and a professional demeanor are essential for success in this role.
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What are popular job titles related to Guest Agent jobs?

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Guest Agent jobs near you
Infographic showing various Guest Agent job openings in the United States as of September 2026, with employment types broken down into 71% Full Time, 28% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Guest Service Agent

Louisville, KY • On-site

Commonwealth Hotels
Traveler Accommodation • 1 - 5K employees
Learn more about Commonwealth Hotelsexternal

$13.75 - $17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Join Our Team at the Tru by Hilton, Louisville, Kentucky!

The Tru by Hilton Louisville Airport is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent.
About Us:
Working at the Tru by Hilton Louisville Airport offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Tru Louisville Airport offers a vibrant, convenient stay near Kentucky Kingdom amusement park and the Kentucky Fair and Expo Center. The hotel promotes a lively and welcoming environment for guests and staff, encouraging new hires to bring enthusiasm and fresh ideas. It is an ideal place for those looking to advance their hospitality careers in an energetic setting.
Why This Role?
Working as a Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at the Tru by Hilton Louisville Airport offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk role allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What’s In It for You?
Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. The hotel may provide training on specific systems.
  • Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
  • Knowledge of upselling techniques or prior experience in sales is beneficial, as many hotels encourage promoting upgrades or additional services. Hospitality or Front Desk Experience (Preferred): While entry-level roles may not require prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
  • A high school diploma or equivalent
Applicants should have flexibility to work weekends amp; holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hilton.com/en/hotels/sdflaru-tru-louisville-airport/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

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