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Guest Agent Jobs (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Aurora, CO

$17.50 - $18.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk. Application Deadline Applications Accepted Until Position is ...

Temecula Staybridge Suites

Guest Service Agent

Temecula, CA · On-site

$16.90 - $18/hr

Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for ...

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How much do guest agent jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for guest agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What does a guest service agent do?

A guest service agent is responsible for assisting guests with check-in and check-out, answering questions, and addressing concerns to ensure a positive experience. They often handle reservations, provide information about hotel amenities, and use booking or management software. Strong communication skills and a professional appearance are important for this role.

What job makes $10,000 a month without a degree?

Guest agents in high-end hospitality or luxury services can earn around $10,000 monthly through tips, commissions, or high base pay, especially in upscale environments. Success often depends on experience, customer service skills, and the ability to work flexible hours, with some roles requiring certifications or specialized training.

What is the difference between Guest Agent vs Front Desk Agent?

AspectGuest AgentFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; hospitality certifications
Work EnvironmentHotels, resorts, customer service rolesHotels, resorts, customer service roles
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests with inquiries, reservations, and check-insChecking guests in/out, handling reservations, providing customer service

Guest Agents and Front Desk Agents often perform similar roles in hospitality settings, focusing on guest interactions and reservations. While their responsibilities overlap, Guest Agents may have a broader role in guest relations, whereas Front Desk Agents primarily handle check-ins and check-outs. Both roles require customer service skills and hospitality certifications, making them closely related in the industry.

What is the role of a guest agent?

A guest agent is a software component installed on a virtual machine or guest operating system that facilitates communication between the host system and the guest. It helps with tasks such as system monitoring, configuration, and management, often using tools like cloud management platforms or virtualization software. The role requires knowledge of system administration and may involve troubleshooting and supporting virtual environments.

What do you need to be a guest service agent?

To become a guest service agent, candidates typically need excellent communication and customer service skills, a high school diploma or equivalent, and the ability to handle multiple tasks in a fast-paced environment. Some positions may require prior experience in hospitality or related fields, and proficiency with reservation systems or computer skills can be beneficial.
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Guest Agent jobs near you
Guest Service Agent

Guest Service Agent

Commonwealth Hotels

Aurora, CO

$17.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Join Our Team at Hyatt Regency Aurora Denver Conference Center!
Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk.
Application Deadline Applications Accepted Until Position is Filled
Hourly Rate $18.00 - $18.50
About Us:
The Hyatt Regency Aurora-Denver Conference Center is a full-service hotel and conference venue located in Aurora, Colorado, near Denver. It is known for its modern accommodations, exceptional event spaces, and convenient location near the University of Colorado Anschutz Medical Campus and Denver International Airport.
The hotel features 249 guest rooms and over 36,000 square feet of flexible event space, including a ballroom, meeting rooms, and outdoor event areas, making it a popular destination for business conferences, weddings, and corporate gatherings. Dining options include an on-site restaurant, a bar, and catering services for events. Guests also enjoy amenities such as a heated outdoor pool, fitness center, and shuttle services.
With its proximity to downtown Denver, outdoor recreational areas, and major business hubs, the Hyatt Regency Aurora-Denver Conference Center is a preferred choice for both business and leisure travelers seeking high-quality accommodation and event facilities.
Why This Role?
Working as a Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent at the Hyatt Regency Aurora Denver Conference Center offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities.
What’s In It for You?
Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering details on hotel services, amenities, local attractions, and transportation options to help guests plan.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
  • Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job's demands.
  • Hospitality or Front Desk Experience (Preferred)
  • A high school diploma or equivalent
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Applicants must be able to work weekends amp; holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hyatt.com/hyatt-regency/en-US/denhy-hyatt-regency-aurora-denver-conference-center
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Aurora, Denver, Colorado! Apply today!

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