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Guest Experience Agent

Lincoln City, OR

$16 - $20.25/hr

Guest Experience Agent Meredith Lodging, LLC is seeking a full-time Guest Experience Agent for Lincoln City. The primary function of the Guest Experience Agent is to book guest reservations, assist ...

Career Search

Guest Experience Agent

Lincoln City, OR · On-site

$16 - $20.25/hr

Guest Experience Agent Meredith Lodging, LLC is seeking a full-time Guest Experience Agent for Lincoln City. The primary function of the Guest Experience Agent is to book guest reservations, assist ...

HYATT Hotels

Guest Experience Agent

Los Angeles, CA · On-site

$25/hr

Guest Experience Agent Compensation: $25.00 per hour, Full-Time At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional ...

Dream Hollywood

Guest Experience Agent

Los Angeles, CA · On-site

$16.25 - $20.50/hr

Guest Experience Agent At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. More ...

Dream Hollywood

Guest Experience Agent

Hollywood, CA · On-site

$16.75 - $21.25/hr

A Guest Experience Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and ...

Dream Hollywood

Guest Experience Agent

Hollywood, CA · On-site

$16.75 - $21.25/hr

A Guest Experience Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and ...

Dream Hollywood

Guest Experience Agent

Hollywood, CA · On-site

$16.75 - $21.25/hr

A Guest Experience Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and ...

Crescent

Guest Experience Agent

Los Angeles, CA · On-site

$25/hr

A Guest Experience Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and ...

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Guest Experience Agent information

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How much do guest experience agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for guest experience agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a guest experience agent?

Guest Experience Agents are hospitality professionals responsible for ensuring that guests have a positive and memorable experience during their stay at hotels, resorts, or other accommodations. Their duties typically include greeting guests, handling check-ins and check-outs, addressing guest inquiries or concerns, and coordinating special requests to enhance satisfaction. They act as the primary point of contact for guests and play a crucial role in representing the brand’s standards of service. Excellent communication, problem-solving, and interpersonal skills are essential in this role. Guest Experience Agents often work closely with other hotel staff to deliver seamless and personalized service.

What are some typical challenges a guest experience agent faces, and how can they be managed effectively?

Guest Experience Agents often encounter high-pressure situations such as managing last-minute requests, handling guest complaints, or resolving unexpected issues during peak times. Success in this role requires strong communication skills, patience, and the ability to think on your feet. Proactively staying informed about hotel amenities and local attractions, as well as building rapport with both guests and team members, can help address challenges efficiently. Regular training and support from supervisors also play a key role in ensuring agents feel equipped to deliver outstanding service.

What are the key skills and qualifications needed to thrive as a guest experience agent, and why are they important?

To thrive as a Guest Experience Agent, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and reservation software is typically required. Exceptional communication, problem-solving, and a positive attitude help set outstanding agents apart. These skills are crucial for ensuring guest satisfaction, handling issues promptly, and creating memorable experiences that drive repeat business.

What states have the most Guest Experience Agent jobs?

States with the most job openings for Guest Experience Agent jobs include:

What are popular job titles related to Guest Experience Agent jobs?

For Guest Experience Agent jobs, the most frequently searched job titles are:

Guest Experience Agent jobs near you
Infographic showing various Guest Experience Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Guest Experience Agent

Thousand Oaks, CA • On-site

Four Seasons Hotels
Hospitality Services • 10K+ employees
Learn more about Four Seasons Hotelsexternal

$23.07/hr

Other

Retirement

Re-posted 10 days ago

Four Seasons Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

Job description

Guest Experience Agent

Four Seasons Hotel Westlake Village is seeking a Guest Experience Agent who is passionate about delivering genuine, personalized service throughout every stage of the guest journey. This role supports pre-arrival preparation, in-stay engagement, and departure coordination while helping execute thoughtful activations and concierge services across the property. As a highly visible presence in guest areas, the Guest Experience Agent anticipates needs, collaborates across departments, and creates memorable experiences aligned with Four Seasons standards of authentic hospitality.

What you will do:

  • Review daily arrivals and departures to ensure proper handling of VIP and return guests.
  • Update guest Golden Profiles with preferences and important details.
  • Follow up on VIP requests and preferences before arrival and during the stay.
  • Support concierge-related services, including guest inquiries, reservations, and itineraries.
  • Assist with guest outreach, including pre-arrival preparation, in-stay touchpoints, and departure coordination.
  • Collaborate with Rooms, Food & Beverage, Spa, and other departments to ensure seamless guest experiences.

What you bring:

  • High school diploma or equivalent preferred.
  • Previous customer-facing experience, preferably in a luxury setting or outlet.
  • Flexible schedule, including weekdays, weekends, evenings, and holidays.
  • Ability to stay organized and manage multiple tasks in a fast-paced environment.
  • Friendly, approachable, and comfortable speaking with guests of all ages with strong teamwork skills.
  • Ability to lift and carry up to 25 pounds safely and stand/walk for extended periods.
  • Successful candidate must possess legal work authorization in the United States.

What we offer:

  • Hourly Rate: $23.07
  • Company Match 401K Plan
  • Complimentary stays at Four Seasons Worldwide
  • Complimentary meals in our Wellness Café
  • Laundered Employee Uniform
  • Employee Assistance Program
  • Investment in your Wellbeing
  • Complimentary on-site parking
  • Training programs, tuition reimbursement
  • Growth & Development opportunities

Schedule & Hours:

  • Part Time position

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

What Four Seasons Hotels employees say

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