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Guest Experience Agent Jobs (NOW HIRING)

Dream Hollywood

Guest Experience Agent

Hollywood, CA · On-site

$16.75 - $21.25/hr

A Guest Experience Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and ...

Crescent Services

Guest Experience Agent

Los Angeles, CA · On-site

$16.25 - $20.50/hr

A Guest Experience Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and ...

Zachry Hotels, LLC

Guest Experience Agent

San Antonio, TX · On-site

$13.75 - $17.25/hr

Guest Experience Agent San Antonio, TX Who We Are Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels ...

Zachry

Guest Experience Agent

San Antonio, TX · On-site

$13.50 - $17.25/hr

Position Overview The Guest Service Agent is responsible for delivering exceptional service through ... Experience with Property Management Systems (PMS) and POS systems preferred (PEP, Toast). * Basic ...

Benchmark

Guest Experience Agent

Lewiston Woodville, NC · On-site

$14.25 - $18.25/hr

In offering a warm welcome to our hotel/resort, the Guest Experience Agent assists with the unloading of guest's luggage and provides a source of knowledge for the guest for everything about the ...

Zachry

Guest Experience Agent

San Antonio, TX · On-site

$13.50 - $17.25/hr

Position Overview The Guest Service Agent is responsible for delivering exceptional service through ... Experience with Property Management Systems (PMS) and POS systems preferred (PEP, Toast). * Basic ...

Zachry

Guest Experience Agent

San Antonio, TX · On-site

$13.50 - $17.25/hr

Position Overview The Guest Service Agent is responsible for delivering exceptional service through ... Experience with Property Management Systems (PMS) and POS systems preferred (PEP, Toast). * Basic ...

Zachry

Guest Experience Agent

San Antonio, TX · On-site

$13.50 - $17.25/hr

Position Overview The Guest Service Agent is responsible for delivering exceptional service through ... Experience with Property Management Systems (PMS) and POS systems preferred (PEP, Toast). * Basic ...

The Monarch San Antonio

Guest Experience Agent

San Antonio, TX · On-site

$13.75 - $17.25/hr

Position Overview The Guest Service Agent is responsible for delivering exceptional service through ... Experience with Property Management Systems (PMS) and POS systems preferred (PEP, Toast). * Basic ...

Westgate Resorts

Guest Experience Agent

Orlando, FL

As a Guest Experience Agent, you will: * Act as ambassador for Guest Services and the resort Property, also controls the overall work product of the Guest Services Department. * Directly participate ...

The Monarch San Antonio

Guest Experience Agent

San Antonio, TX · On-site

$13.50 - $17.25/hr

Position Overview The Guest Service Agent is responsible for delivering exceptional service through ... Experience with Property Management Systems (PMS) and POS systems preferred (PEP, Toast). * Basic ...

Westgate Resorts

Guest Experience Agent

Orlando, FL · On-site

$40K/yr

As a Guest Experience Agent, you will: * Act as ambassador for Guest Services and the resort Property, also controls the overall work product of the Guest Services Department. * Directly participate ...

Westgate Resorts

Guest Experience Agent

Orlando, FL · On-site

$40K/yr

As a Guest Experience Agent, you will: * Act as ambassador for Guest Services and the resort Property, also controls the overall work product of the Guest Services Department. * Directly participate ...

MAVERICK HELICOPTERS

Guest Experience Agent

Kahului, HI · On-site

$20/hr

POSITION SUMMARY The primary duties of the guest service representative are to assist guests with ... Communicate with guests and external booking agent to locate guests for pick up. * Make notes in ...

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Guest Experience Agent information

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$16

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How much do guest experience agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for guest experience agent in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a guest experience agent?

Guest Experience Agents are hospitality professionals responsible for ensuring that guests have a positive and memorable experience during their stay at hotels, resorts, or other accommodations. Their duties typically include greeting guests, handling check-ins and check-outs, addressing guest inquiries or concerns, and coordinating special requests to enhance satisfaction. They act as the primary point of contact for guests and play a crucial role in representing the brand’s standards of service. Excellent communication, problem-solving, and interpersonal skills are essential in this role. Guest Experience Agents often work closely with other hotel staff to deliver seamless and personalized service.

What are some typical challenges a guest experience agent faces, and how can they be managed effectively?

Guest Experience Agents often encounter high-pressure situations such as managing last-minute requests, handling guest complaints, or resolving unexpected issues during peak times. Success in this role requires strong communication skills, patience, and the ability to think on your feet. Proactively staying informed about hotel amenities and local attractions, as well as building rapport with both guests and team members, can help address challenges efficiently. Regular training and support from supervisors also play a key role in ensuring agents feel equipped to deliver outstanding service.

What are the key skills and qualifications needed to thrive as a guest experience agent, and why are they important?

To thrive as a Guest Experience Agent, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and reservation software is typically required. Exceptional communication, problem-solving, and a positive attitude help set outstanding agents apart. These skills are crucial for ensuring guest satisfaction, handling issues promptly, and creating memorable experiences that drive repeat business.

What states have the most Guest Experience Agent jobs?

States with the most job openings for Guest Experience Agent jobs include:

What are popular job titles related to Guest Experience Agent jobs?

For Guest Experience Agent jobs, the most frequently searched job titles are:

Guest Experience Agent jobs near you
Infographic showing various Guest Experience Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Guest Experience Agent

Westlake Village, CA • On-site

Four Seasons Hotels Limited
Hospitality Services • 10K+ employees
Learn more about Four Seasons Hotels Limitedexternal

$23.07/hr

Part-time

Retirement

Re-posted 14 days ago

Four Seasons Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

Job description

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu's sunny beaches and Santa Barbara's famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.
About the role:
Four Seasons Hotel Westlake Village is seeking a Guest Experience Agent who is passionate about delivering genuine, personalized service throughout every stage of the guest journey. This role supports pre-arrival preparation, in-stay engagement, and departure coordination while helping execute thoughtful activations and concierge services across the property. As a highly visible presence in guest areas, the Guest Experience Agent anticipates needs, collaborates across departments, and creates memorable experiences aligned with Four Seasons standards of authentic hospitality.
What you will do:
  • Review daily arrivals and departures to ensure proper handling of VIP and return guests.
  • Update guest Golden Profiles with preferences and important details.
  • Follow up on VIP requests and preferences before arrival and during the stay.
  • Support concierge-related services, including guest inquiries, reservations, and itineraries.
  • Assist with guest outreach, including pre-arrival preparation, in-stay touchpoints, and departure coordination.
  • Collaborate with Rooms, Food & Beverage, Spa, and other departments to ensure seamless guest experiences.

What you bring:
  • High school diploma or equivalent preferred.
  • Previous customer-facing experience, preferably in a luxury setting or outlet.
  • Flexible schedule, including weekdays, weekends, evenings, and holidays.
  • Ability to stay organized and manage multiple tasks in a fast-paced environment.
  • Friendly, approachable, and comfortable speaking with guests of all ages with strong teamwork skills.
  • Ability to lift and carry up to 25 pounds safely and stand/walk for extended periods.
  • Successful candidate must possess legal work authorization in the United States

What we offer:
  • Hourly Rate: $23.07
  • Company Match 401K Plan
  • Complimentary stays at Four Seasons Worldwide
  • Complimentary meals in our Wellness Café
  • Laundered Employee Uniform
  • Employee Assistance Program
  • Investment in your Wellbeing
  • Complimentary on-site parking
  • Training programs, tuition reimbursement
  • Growth & Development opportunities

Schedule & Hours:
  • Part Time position

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

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