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Guest Agent Jobs in California (NOW HIRING)

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.25/hr

The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from both internal and ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.25/hr

The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from both internal and ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.25/hr

The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from both internal and ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.25/hr

The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from both internal and ...

The Sheraton Palo Alto

Guest Services Agent

Palo Alto, CA · On-site

$17.75 - $22.25/hr

The Guest Service Agent is the first point of contact for external and internal hotel guests. The Guest Services Agent will be responsible for managing all incoming calls from both internal and ...

Rebel Hotel Company

Guest Services Agent

Sunnyvale, CA

$19 - $19.50/hr

Guest Services Agent Location: Sunnyvale, CA - On-Site, In Person Position - The Domain Hotel Sunnyvale Job Summary: The Guest Services Agent at the Domain Hotel is the first point of contact for our ...

Rebel Hotel Company

Guest Services Agent

Sunnyvale, CA

$17.75 - $22.50/hr

Guest Services Agent Location: Domain Hotel Sunnyvale - 1085 E. El Camino Real, Sunnyvale, CA 94087 Job Summary: The Guest Services Agent at the Domain Hotel is the first point of contact for our ...

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Guest Agent information

What is the difference between Guest Agent vs Front Desk Agent?

AspectGuest AgentFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; hospitality certifications
Work EnvironmentHotels, resorts, customer service rolesHotels, resorts, customer service roles
Employer & IndustryHospitality industry, hotelsHospitality industry, hotels
Primary ResponsibilitiesAssisting guests with inquiries, reservations, and check-insChecking guests in/out, handling reservations, providing customer service

Guest Agents and Front Desk Agents often perform similar roles in hospitality settings, focusing on guest interactions and reservations. While their responsibilities overlap, Guest Agents may have a broader role in guest relations, whereas Front Desk Agents primarily handle check-ins and check-outs. Both roles require customer service skills and hospitality certifications, making them closely related in the industry.

What are the duties of a guest agent?

A guest agent is responsible for assisting guests with check-in and check-out processes, providing information about hotel services and local attractions, handling reservations, and addressing guest inquiries or issues. They often use property management systems and must maintain a professional and welcoming demeanor throughout their shift.

What does a guest agent do?

A guest agent is a software component installed on a virtual machine or guest system that facilitates communication between the host and guest, enabling tasks such as system management, updates, and monitoring. It often runs in the background and may require basic knowledge of operating systems and scripting to troubleshoot or configure. Guest agents are commonly used in virtualized environments to improve automation and management efficiency.

What skills do you need to be a guest agent?

A guest agent typically needs strong communication and customer service skills to assist guests effectively. Attention to detail, problem-solving abilities, and familiarity with reservation systems or property management software are also important. Flexibility to work varied shifts and a professional demeanor are essential for success in this role.

What are popular job titles related to Guest Agent jobs in California?

For Guest Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Guest Agent jobs in California look for?

The top searched job categories for Guest Agent jobs in California are:

What cities in California are hiring for Guest Agent jobs?

Cities in California with the most Guest Agent job openings:

Guest Agent jobs near you
Infographic showing various Guest Agent job openings in California as of August 2026, with employment types broken down into 69% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 100% Physical job distribution.

Guest Service Agent

Lake Forest TownePlace Suites by Marriott

Lake Forest, CA • On-site

$18 - $19/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description


Guest Service Agent/Front Desk Agent 


Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! 

What We Offer: 

  • Career advancement opportunities
  • Employee discounts
  • Competitive pay
  • Daily Pay
  • Flexible work schedule
  • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
  • Paid vacation

SUMMARY 

Accommodates guests of the hotel by performing the following duties

 QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 ESSENTIAL JOB FUNCTIONS

 • Greets, registers, and assigns rooms to guests

 • Handles confidential information, including guest records, with a high degree of integrity 

• Promptly and effectively deals with guest requests and complaints

 • Answers and routes calls as appropriate; takes guest messages with accuracy

 • Responsible for cash drawer contents and transactions during shift 

• Maintains accurate records including cash flows, registration card, reservation cards, and property walks 

• Assists with sales and marketing efforts as directed by the General Manager

 • Offers and properly handles requests for wake-up calls

 • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean 

• Ensures common area/lobby is clean 

• Performs laundry functions as directed

 • All other duties as assigned

 

What we are looking for: 

  • 0 – 1+ year of customer service experience 
  • Passionate about hospitality and creating an exceptional guest experience.  
  • Ability to handle confidential information, including guest records, with a high degree of integrity.
  • Ability to answer and route calls as appropriate; takes guest messages with accuracy.
  • All other duties as assigned.
  • High School degree or better


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