ZipRecruiter

Log In

1

Reservations Agent Jobs (NOW HIRING)

AC Hotel San Juan Condado

Reservations Agent

San Juan, PR · On-site

$15.50 - $19.50/hr

Overview The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize ...

AC Hotel San Juan Condado

PR · On-site

$15.50 - $19.50/hr

Overview The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

Career Search

Reservations Agent

Ridgedale, MO

$14.25 - $17.75/hr

The Reservations Agent communicates with our guests and operations team to fulfill maintenance requests, troubleshoot basic issues, assist with reservations, and follow up on completed or pending ...

Four Seasons

Reservations Agent

Chicago, IL · On-site

$25.43 - $26.93/hr

The Reservations & Communications Agent is an essential member of the reservations dedicated to providing exceptional quality and service to our guests. We are looking for individuals who possess a ...

Four Seasons Hotels Limited

Reservations Agent

Chicago, IL · On-site

$16.50 - $20.50/hr

The Reservations & Communications Agent is an essential member of the reservations dedicated to providing exceptional quality and service to our guests. We are looking for individuals who possess a ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

AC Hotel San Juan Condado

Reservations Agent

San Juan, PR

$15.50 - $19.50/hr

Overview The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email ...

Benchmark

$15.75 - $19.75/hr

Join our Reservations team as a Reservations Agent to launch this world-class property. Our employees are Experience Curators who are professional memory-makers, creating personalized guest ...

Career Search

Reservations Agent

Ridgedale, MO · On-site

$14.25 - $17.75/hr

The Reservations Agent communicates with our guests and operations team to fulfill maintenance requests, troubleshoot basic issues, assist with reservations, and follow up on completed or pending ...

HHM Hotels

Reservations Agent

El Paso, TX · On-site

$12.50/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established ...

Treetops Resort

Reservations Agent

Gaylord, MI

$14.50 - $18/hr

The Reservations Agent provides essential administrative and operational support to the reservations team, helping ensure accurate bookings, smooth guest communications, and efficient office ...

next page

Showing results 1-20

All JobsReservations Agent Jobs

Reservations Agent information

See salary details

$11

$17

$22

How much do reservations agent jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a Reservations Agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What does a Reservation Agent do?

A Reservation Agent handles booking and managing reservations for clients, often in hospitality, travel, or event industries. They use reservation systems or software to input customer details, confirm bookings, and provide information about services or availability. Strong communication skills and attention to detail are essential for this role.

How do I become a Reservation Agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or call center environments can be beneficial, and familiarity with reservation systems like Sabre or Amadeus is often preferred. Some employers may require certification or training in specific booking software.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median annual salary of around $30,000 to $40,000, with entry-level positions starting lower and experienced agents earning more. Compensation can vary based on location, experience, and the industry they work in, such as hospitality or travel services.

What jobs pay $500,000 a year in the US?

Reservations agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most reservation-related positions offer moderate compensation without reaching that level of income.

What are some common challenges Reservations Agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What Is a Reservations Agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
What cities are hiring for Reservations Agent jobs? Cities with the most Reservations Agent job openings:
What are the most commonly searched types of Reservations Agent jobs? The most popular types of Reservations Agent jobs are:
Who are the top companies hiring for Reservations Agent jobs? The top employers for Reservations Agent jobs are:
What states have the most Reservations Agent jobs? States with the most job openings for Reservations Agent jobs include:
What job categories do people searching Reservations Agent jobs look for? The top searched job categories for Reservations Agent jobs are:
What are popular job titles related to Reservations Agent jobs? For Reservations Agent jobs, the most frequently searched job titles are:
Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent, Seasonal

Gurney's Inn Resort & Spa

Newport, RI

$19/hr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Job Title:        Reservations Agent, Seasonal

Department:  Reservations

Reports To:    Reservations Manager

Status:            Full-Time, Hourly, Seasonal

Pay:                $19 per hour

Location:        Newport, Rhode Island Office of Gurney’s Resorts & Seawater Spa

About Us:
Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

 

Job Summary:
Gurney’s Montauk Resort & Seawater Spa is seeking a detail-oriented and customer-focused Reservations Agent to join our team for the summer season. In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for luxury hospitality.

 

Key Responsibilities:

  • Capture sales from incoming reservation calls and coordinate details of each reservation.
  • Accurately convey room types, pricing, and availability to guests.
  • Complete internal reservation forms and maintain accurate records.
  • Run daily reports for the Reservations department.
  • Answer general reservation inquiries via phone and email, retrieve and distribute mail.
  • Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted bookings.
  • Greet guests in a warm and professional manner, ensuring all interactions meet Forbes-level hospitality standards.
  • Handle guest complaints and inquiries in accordance with Gurney’s Resorts' policies, ensuring resolutions that uphold the guest experience.

 

Qualifications:

  • Previous experience in customer service
  • High School Diploma or GED
  • Ability to communicate effectively and professionally
  • Must be fluent in English
  • Must be available to work a flexible schedule (8-hour shift)

 

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Occasional walking, standing, and reaching to access files or office materials.
  • Ability to lift up to 15 pounds as needed.
  • Must be able to wear a headset for extended periods while handling phone calls.

 

Pay Range and Compensation Package:

  • $19 per hour.
  • Comprehensive health, dental, and vision insurance for full-time, year-round employees.
  • Paid Vacation (10 days) plus Accrued Personal-Sick-Holiday time (88 hours).
  • 30% Employee discounts on accommodation, dining, and spa services.