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Reservations Agent Jobs (NOW HIRING)

Royal Lahaina Resort

Reservations Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Reservations Agent Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway ...

Highgate Hotels

Reservations Agent

Dallas, TX · On-site

$16 - $19.75/hr

Reservations Agent Requisition ID 2026-73447 Category Reservations Job Location US-TX-Dallas Property The Joule Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment ...

The Crescent Hotel Fort Worth

Reservations Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Location Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize ...

Alphabe Insight

Reservations Agent

New Orleans, LA · On-site

$14.75 - $18.50/hr

Reservations Agent Dinamic AS Group is a growing company committed to delivering dependable service, operational excellence, and professional support across every aspect of our business. Since our ...

Travel Staff

Airline Reservations Agent

Des Plaines, IL · On-site

$15.50 - $19.25/hr

Airline Reservations Agent This is a travel agent role that requires proficiency in Sabre GDS. This is a well-established, family-owned Tour Company that has been operating for 38 years. Their ...

Estate Yountville

Reservations Agent

Yountville, CA · On-site

$18 - $20/hr

RESERVATIONS AGENT Yountville, CA Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards ...

Davidson Hospitality Group

Reservations Agent

Miami Beach, FL · On-site

$15.75 - $19.75/hr

Eden Roc Miami Beach Reservations Agent Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job ...

The Crescent Hotel Fort Worth

Reservations Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Location Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize ...

Chetola Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

White Elephant Resorts

Reservations Agent

Nantucket, MA · On-site

$18 - $22.75/hr

We are seeking a motivated, sales-driven Reservations Agent to support our collection of award-winning boutique hotels and luxury resorts located in Nantucket, Palm Beach, and Aspen. Location:

White Elephant Resorts

Reservations Agent

Nantucket, MA · On-site

$18 - $22.75/hr

We are seeking a motivated, sales-driven Reservations Agent to support our collection of award-winning boutique hotels and luxury resorts located in Nantucket, Palm Beach, and Aspen. Location:

St Julien Hotel & Spa

Reservations Agent

Boulder, CO · On-site

$16.75 - $21/hr

Reservations Agent Located in the heart of downtown Boulder's natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary ...

Chetola Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

Cipriani

Reservations Agent

New York, NY · On-site

$17.50 - $22/hr

The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This ...

Cipriani

Reservations Agent

Manhattan, NY · On-site

$17.75 - $22/hr

The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This ...

Dewberry Charleston

Reservations Agent

Charleston, SC · On-site

$15 - $18.75/hr

Reservations Agent DEPARTMENT: Front Office REPORTS TO: Assistant Reservations Manager SUMMARY: The Reservations team is the backbone to the hotel, fielding all incoming calls and providing ...

Seascape Beach Resort

Reservations Agent

Aptos, CA · On-site

$20 - $21/hr

Reservations Agent Seascape Beach Resort - Aptos, CA 95003 Overview Salary Range $20.00 - $21.00 Hourly Position Type Full-Time/Part-Time Job Shift Any Education Level High School Travel Percentage ...

Chetola Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

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Reservations Agent information

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How much do reservations agent jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a Reservations Agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What does a Reservation Agent do?

A Reservation Agent handles booking and managing reservations for clients, often in hospitality, travel, or event industries. They use reservation systems or software to input customer details, confirm bookings, and provide information about services or availability. Strong communication skills and attention to detail are essential for this role.

How do I become a Reservation Agent?

To become a reservations agent, candidates typically need a high school diploma or equivalent and strong customer service skills. Relevant experience in hospitality or call center environments can be beneficial, and familiarity with reservation systems like Sabre or Amadeus is often preferred. Some employers may require certification or training in specific booking software.

How much do reservation agents make in the US?

Reservation agents in the US typically earn a median annual salary of around $30,000 to $40,000, with entry-level positions starting lower and experienced agents earning more. Compensation can vary based on location, experience, and the industry they work in, such as hospitality or travel services.

What jobs pay $500,000 a year in the US?

Reservations agents typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized medical professionals, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most reservation-related positions offer moderate compensation without reaching that level of income.

What are some common challenges Reservations Agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Reservations Agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What Is a Reservations Agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

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Reservations Agent jobs near you

Reservations Agent

Royal Lahaina Resort

Fort Worth, TX • On-site

$15.25 - $19.25/hr

Other

Posted 25 days ago

Job description

Reservations Agent

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Responsibilities
  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
  • Answer guest inquiries about hotel services, facilities and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
  • Enter reservations into the computer according to standard operating procedures.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, to include V.I.P. reservations, packages and discounts.
  • Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
  • Attend and give input on trends and opportunities to maximize revenue.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Front Desk Manager of sold out nights, group status and possible problem situations.
  • Post no-show revenue daily, if required at property.
  • Process travel agent checks, if required at property.
  • Be able to perform all duties of a Front Desk Agent and assist at front desk as needed.
  • Communicate availability to wholesalers.
  • Call for occupancy at area hotels.
  • File reservations and group contracts.
  • Review Reservations logbook and Guest Request log on a daily basis.
  • Send confirmations.
  • Process advance deposit/balance sheet.
  • Process brochure requests.
  • Forecast packages according to hotel standards.
  • Research travel agent commissions.
Qualifications
  • High School diploma or equivalent required.
  • Experience in a hotel or a related field preferred.
  • College course work in related field helpful.

Apply