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Reservations Agent Jobs (NOW HIRING)

Grand Beach Hotel

Reservations Agent

Miami Beach, FL

$15.75 - $19.75/hr

Reservations Agent Department: Sales & Marketing Job Summary The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations ...

Silverado Resort

Reservations Agent

Napa, CA · On-site

$21.73 - $24.34/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner. Essential Functions * Must adhere to the company ...

Chetola Resort

Reservations Agent

Blowing Rock, NC

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

The Joule

Reservations Agent

Dallas, TX · On-site

$15.75 - $19.75/hr

Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room ...

Chetola Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

The Reservations Agent plays a critical role in shaping the guest experience from the very first interaction, while also supporting guests during their stay by answering calls, assisting with ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

Highgate Hotels

Reservations Agent

Dallas, TX · On-site

$15.75 - $19.75/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

Benchmark

$15.75 - $19.75/hr

Join our Reservations team as a Reservations Agent to launch this world-class property. Our employees are Experience Curators who are professional memory-makers, creating personalized guest ...

Appellation Healdsburg

Reservations Agent

Healdsburg, CA · On-site

$21/hr

The Reservations Agent at Appellation Healdsburg serves as the voice of our property, creating the first impression for guests through telephone and digital interactions. This is an extraordinary ...

Benchmark

$15.75 - $19.75/hr

Join our Reservations team as a Reservations Agent. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience ...

Barnsley Resort

Reservations Agent

Adairsville, GA · On-site

$13.50 - $16.75/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

The Joule

Reservations Agent

Dallas, TX · On-site

$15.75 - $19.75/hr

Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room ...

The Joule

Reservations Agent

Dallas, TX · On-site

$15.75 - $19.75/hr

Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room ...

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email ...

The Colonnade Hotel

Reservations Agent

Boston, MA · On-site

$17.50 - $21.75/hr

The Reservations Agent will offer support through all aspects of a guest reservation. Requirements of this position including but not limited to, direct contact with guests over the telephone, email ...

Gurney's Inn Resort & Spa

Reservations Agent

Newport, RI · On-site

$19.80/hr

In this role the Agent will be responsible for handling guest reservations via phone, email, and online booking platforms while ensuring a seamless and personalized experience for each guest. The ...

Barnsley Resort

Reservations Agent

Adairsville, GA

$13.50 - $16.75/hr

As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about ...

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Reservations Agent information

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How much do reservations agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

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Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent

La Bahia Hotel and Spa

Santa Cruz, CA • On-site

$24.73/hr

Full-time

Posted 29 days ago

Job description

Job Type
Full-time
Description
ABOUT US:
Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.
SUMMARY:
The Reservation Agent embodies the art of hospitality as the initial touchpoint for our esteemed guests, crafting seamless and personalized booking journeys. This role requires an unwavering commitment to precision in administrative detail, paired with an intuitive ability to deliver bespoke service, ensuring each reservation is meticulously tailored to individual preferences while maximizing revenue opportunities. The Reservation Agent expertly curates stays that reflect our guests' unique desires, anticipating needs before they arise. Every interaction, whether by phone, email, or digital channels, exemplifies the highest standards of excellence. By delivering impeccable service, the Reservations Agent will uphold La Bahia Hotel & Spa's service standards (inspired by Forbes) while elevating our beachfront property.
DUTIES/RESPONSIBILITY:
  • Process reservations via phone, email, and digital channels with polished professionalism
  • Demonstrate perfect phone etiquette and written communication
  • Master all room categories, suites, and amenities to make perfect recommendations
  • Handle special requests with discretion and follow-through
  • Personalize each booking by noting preferences (pillow types, anniversary celebrations, etc.)
  • Utilize upselling techniques to enhance guest stays
  • Process deposits and payments with absolute accuracy
  • Maintain flawless data entry in PMS (Opera, Amadeus, etc.)
  • Communicate VIP arrivals and special requests
  • Respond to inquiries within luxury service timeframes (under 2 minutes for calls)
  • Maintain comprehensive knowledge of hotel facilities and local attractions
  • Liaise with front office, concierge, and sales teams
  • Manage group booking coordination
  • Participate in pre-arrival planning for high-profile guests
  • Prepare daily reservation reports
  • Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times
  • Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
  • Performs other duties as assigned by manager

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
QUALIFICATIONS:
  • (2/3) years of reservations agent and/or front desk agent experience, with luxury hotel/resort strongly preferred
  • Excellent communication skills and customer service skills
  • Advance computer literacy required
  • Proficiency in property management systems preferred (Microsoft Office, Opera, etc.)
  • Ability to work independently and as part of a team.
  • Expertise in secure credit card processing for reservations, deposits, and prepayments
  • Fluent in English (additional languages highly preferred)
  • Ability to maintain composed under pressure
  • Ability to work efficiently in a fast-paced environment while seated for extended periods
  • Capability to maintain focus and precision during prolonged screen time
  • Comfortable working in an office environment
  • Flexible to work in different shifts, including evenings, weekends, and holidays
  • Professional demeanor required
  • Occasional light lifting (up to 25 lbs.)
  • Highly organized with the ability to multitask in a fast-paced environment

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to cleanliness, customer satisfaction, and enjoy working in a team-oriented atmosphere, we invite you to join our Reservations team at La Bahia Hotel.
Salary Description
$24.73 per hour

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