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Reservations Agent Jobs in Texas (NOW HIRING)

Highgate Hotels

Reservations Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Reservations Agent Requisition ID 2026-79134 Category Reservations Job Location US-TX-Fort Worth Property The Crescent Hotel Fort Worth Compensation Type Hourly Highgate Hotels Highgate is a premier ...

Royal Lahaina Resort

Reservations Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Reservations Agent Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway ...

The Crescent Hotel Fort Worth

Reservations Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Location Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize ...

The Crescent Hotel Fort Worth

Reservations Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Location Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize ...

The Crescent Hotel Fort Worth

Reservations Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Location Overview The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize ...

Highgate Hotels

Reservations Agent

Fort Worth, TX · On-site

$15.25 - $19.25/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue ...

Hersha Hospitality Management

Reservations Agent

El Paso, TX · On-site

$14.50 - $18/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established ...

HHM Hotels

Reservations Agent

El Paso, TX

$12.50/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established ...

The Rittenhouse Hotel

Reservations Agent

El Paso, TX · On-site

$14.50 - $18/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established ...

BLACKBERRY FARM

Reservations Agent

Center, TX

$15 - $18.75/hr

Church Ave Maryville, TN 37801 The Reservations Agent is responsible for ensuring high levels of guest satisfaction while conducting reservation calls, internet reservations, and replying to ...

New

The Plaza Hotel Pioneer Park

Reservations Agent

El Paso, TX · On-site

$14.50 - $18/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established ...

Whiteface Lodge

Reservations Agent

El Paso, TX · On-site

$14.50 - $18/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established ...

The Plaza Hotel Pioneer Park

Reservations Agent

El Paso, TX · On-site

$14.50 - $18/hr

Reservations Agent Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established ...

Bartender

Reservations Agent

Fredericksburg, TX · On-site

$14.75 - $18.25/hr

Albert Hotel Reservations Agent An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed ...

Bartender

Reservations Agent

Fredericksburg, TX · On-site

$18/hr

ALBERT HOTEL is hiring for a RESERVATIONS AGENT An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience ...

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Reservations Agent information

See Texas salary details

$10

$16

$21

How much do reservations agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for reservations agent in Texas is $16.25, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is the difference between Reservations Agent vs Front Desk Agent?

AspectReservations AgentFront Desk Agent
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, basic computer skills
Work EnvironmentCall centers, reservation offices, hotelsHotel lobbies, front desk areas
Employer & IndustryHotels, travel agencies, airlinesHotels, resorts, hospitality industry
Primary ResponsibilitiesHandling reservations, managing booking systemsChecking in/out guests, answering inquiries

Reservations Agents focus on booking and managing reservations, often working behind the scenes or over the phone. Front Desk Agents handle guest check-ins, check-outs, and front desk inquiries. While both roles require customer service skills, Reservations Agents specialize in reservations, whereas Front Desk Agents provide direct guest services at the hotel front desk.

What does a reservations agent do?

A Reservations Agent is responsible for assisting customers with booking reservations for hotels, flights, rental cars, or other services. They answer inquiries, provide information about availability and prices, and process bookings using reservation systems. Additionally, they may handle changes and cancellations, resolve customer issues, and ensure a high level of customer service throughout the process.

What are some common challenges reservations agents face and how can they overcome them?

Reservations Agents often encounter high call volumes, last-minute changes, and occasionally dissatisfied customers. Balancing accuracy with speed is crucial, as mistakes can lead to booking issues or unhappy clients. To overcome these challenges, agents benefit from strong organizational skills, effective communication, and a calm, solution-oriented approach. Many successful agents also rely on thorough knowledge of reservation systems and proactive teamwork to resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a reservations agent, and why are they important?

To thrive as a Reservations Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), booking platforms, and basic office software is often required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure help set top performers apart. These skills ensure accurate bookings, positive guest experiences, and efficient handling of inquiries in a fast-paced environment.

What is a reservations agent?

A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. While there are no formal education requirements, some employers prefer to hire reservations agents with a high school diploma or GED certificate and previous experience in customer service or reservations. You can find jobs as a reservations agent with travel agencies, hotels, and resorts. You need excellent sales, customer service, and organizational skills to be a reservations agent.

More about Reservations Agent jobs
What are the most commonly searched types of Reservations Agent jobs in Texas? The most popular types of Reservations Agent jobs in Texas are:
What are popular job titles related to Reservations Agent jobs in Texas? For Reservations Agent jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Reservations Agent jobs in Texas look for? The top searched job categories for Reservations Agent jobs in Texas are:
What cities in Texas are hiring for Reservations Agent jobs? Cities in Texas with the most Reservations Agent job openings:
What are popular job titles related to Reservations Agent jobs in TX? For Reservations Agent jobs in TX, the most frequently searched job titles are:
Reservations Agent jobs near you
Infographic showing various Reservations Agent job openings in Texas as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,804 per year, or $16.3 per hour.

Reservations Agent

Highgate Hotels

Fort Worth, TX • On-site

$15.25 - $19.25/hr

Other

Re-posted 5 days ago

Highgate Hotels rating

6.4

Company rating: 6.4 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description


Reservations Agent
Requisition ID
2026-79134
Category
Reservations
Job Location
US-TX-Fort Worth
Property
The Crescent Hotel Fort Worth
Compensation Type
Hourly
Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location
Overview

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards.

Responsibilities
    Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
  • Answer guest inquiries about hotel services, facilities and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
  • Enter reservations into the computer according to standard operating procedures.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, to include V.I.P. reservations, packages and discounts.
  • Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
  • Attend and give input on trends and opportunities to maximize revenue.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Front Desk Manager of sold out nights, group status and possible problem situations.
  • Post no-show revenue daily, if required at property.
  • Process travel agent checks, if required at property.
  • Be able to perform all duties of a Front Desk Agent and assist at front desk as needed.
  • Communicate availability to wholesalers.
  • Call for occupancy at area hotels.
  • File reservations and group contracts.
  • Review Reservations logbook and Guest Request log on a daily basis.
  • Send confirmations.
  • Process advance deposit/balance sheet.
  • Process brochure requests.
  • Forecast packages according to hotel standards.
  • Research travel agent commissions.
Qualifications
  • High School diploma or equivalent required.
  • Experience in a hotel or a related field preferred.
  • College course work in related field helpful.

What Highgate Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Highgate Hotels

Sourced by ZipRecruiter

Highgate Hotels, based in New York, NY, US, is a preeminent real estate investment and hospitality management firm with a substantial presence in the hospitality industry. Founded in the 1980s, Highgate has grown to manage over 160 hotels around the world, providing comprehensive hospitality services including hotel operations, asset management, and project management. Their portfolio includes an array of upscale, luxury, and budget hotels, extending their services across various market segments in the hospitality industry. Highgate commits to its mission of delivering superior returns for owners and investors while providing eclectic experiences for guests.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1988

Social media

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