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Reservations Specialist Jobs (NOW HIRING)

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Reservations Specialist

Big Sky, MT

As a member of the Reservation team in Property Management, Reservations Specialists will handle guest concerns and questions regarding their vacation from the time they are quoted a price, until ...

Career Search

Reservations Specialist

Big Sky, MT · On-site

As a member of the Reservation team in Property Management, Reservations Specialists will handle guest concerns and questions regarding their vacation from the time they are quoted a price, until ...

Mirbeau Inn and Spa

Reservations Specialist

Skaneateles, NY · On-site

$18 - $21/hr

As a Reservations Specialist at Mirbeau, you will help shape the guest experience from the very first interaction. In this role, you will provide information, manage room bookings, and sell overnight ...

Vacatia

Reservations Specialist

Williamsburg, VA

We're looking for a customer-focused, detail-driven Reservations Specialist who will support Owners, manage accurate reservation activity, and ensure a seamless, high-quality experience across our ...

Career Search

Reservations Specialist

Ridgedale, MO

Job Overview The reservations team is the first point of contact for in-house guests, potential guests, and our property management team. The Reservations Agent communicates with our guests and ...

New

Career Search

Reservations Specialist

Ridgedale, MO

Job Overview The reservations team is the first point of contact for in-house guests, potential guests, and our property management team. The Reservations Agent communicates with our guests and ...

New

Vacatia

Reservations Specialist

Williamsburg, VA

Were looking for a customer-focused, detail-driven Reservations Specialist who will support Owners, manage accurate reservation activity, and ensure a seamless, high-quality experience across our ...

Vacatia

Reservations Specialist

Williamsburg, VA · On-site

We're looking for a customer-focused, detail-driven Reservations Specialist who will support Owners, manage accurate reservation activity, and ensure a seamless, high-quality experience across our ...

Monarchcasino

Reservations Specialist

Atlantis, FL · On-site

We are currently accepting applications for Reservations Specialist. The Atlantis Casino Resort Spa Reservation Specialist is vitally important to the continued success of the company. Reservation ...

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Reservations Specialist information

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How much do reservations specialist jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for reservations specialist in the United States is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $29.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Reservations Specialist, and why are they important?

To thrive as a Reservations Specialist, you need strong customer service abilities, attention to detail, and proficiency in booking procedures, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), phone systems, and basic office software is typically required. Excellent communication, problem-solving skills, and patience set top performers apart in handling diverse customer needs. These capabilities ensure accurate bookings, high customer satisfaction, and efficient operations in hospitality or travel environments.

What does a Reservations Specialist do?

A Reservations Specialist is responsible for assisting customers with booking and managing reservations for services such as hotels, airlines, rental cars, or restaurants. They handle inquiries, provide information about availability and pricing, process bookings, and may also handle cancellations or changes. Reservations Specialists often work via phone, email, or online platforms, ensuring customer needs are met efficiently and accurately. Their role is essential in providing excellent customer service and maximizing occupancy or sales for the business. Strong communication and organizational skills are important for this position.

What are some common challenges faced by Reservations Specialists, and how can they be managed effectively?

Reservations Specialists often handle high volumes of inquiries, which can lead to periods of intense multitasking and pressure to maintain accuracy. Managing last-minute changes, cancellations, or overbookings requires strong organizational skills and adaptability. Effective communication and familiarity with reservation software help ensure smooth customer interactions and efficient problem-solving. Regular training and collaboration with team members also support a positive work environment and continuous improvement.

What is the difference between Reservations Specialist vs Customer Service Representative?

AspectReservations SpecialistCustomer Service Representative
CredentialsHigh school diploma, CRM software knowledgeHigh school diploma, communication skills
Work EnvironmentTravel, hospitality, airline, hotel industriesVarious industries including retail, telecom, hospitality
Employer UsageHotels, airlines, travel agenciesBroad range of companies across sectors
Search IntentReservations, booking, travel schedulingCustomer support, issue resolution

Reservations Specialists focus on booking and managing reservations within travel and hospitality industries, requiring specific industry knowledge. Customer Service Representatives handle a wider range of customer inquiries across various sectors. While both roles require strong communication skills, Reservations Specialists often need familiarity with booking systems and industry-specific software.

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What are popular job titles related to Reservations Specialist jobs? For Reservations Specialist jobs, the most frequently searched job titles are:
Reservations Specialist jobs near you
Infographic showing various Reservations Specialist job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 71% Full Time, 26% Part Time, and 1% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $49,397 per year, or $23.7 per hour.

Reservations Specialist

Career Search

Big Sky, MT

Full-time

Re-posted 6 days ago

Job description

This position is only offered to local candidates in the Gallatin County area of Montana. As a member of the Reservation team in Property Management, Reservations Specialists will handle guest concerns and questions regarding their vacation from the time they are quoted a price, until they check in on a variety of levels, via phone, email, or text in real time. Team members will work in multiple systems and work with multiple departments and third-party vendors to ensure the Guest has an optimal vacation experience throughout the guest life cycle based on the company Culture, Motto, and standard operating procedures put in place. Reservation team members will assist with all things relative to Reservations including but not limited to booking, quoting, moves, transfer bookings, management of guest critical documents, and cancellations/refunds.

Duties & Responsibilities

Answering calls, emails, and texts directed to the Reservations team from potentialguests and guests who are already booked, team members, and others.

Employees must be available on the phone at the start of their shift promptly.

a. Reservation activities to include:

Responding to lead requests regarding properties through multiple platforms/chats.

Answering incoming calls from guests regarding properties.

Booking guests for future reservations.

Take guest payments.

Handle guest refunds.

Answer and record owner requests and reservations.

Answer guest calls to assist with questions, needs, or complaints.

Ensuring a high level of customer service to achieve high review scores.

Handle and manage difficult conversations such as moves, transfers, or guestconcerns.

Assist guests throughout their guest life cycle. (i.e., quoting dates, bookingreservations, and utilizing available system resources to provide answers to guests).

Handle a variety of administrative tasks relative to revenue-generating tasks

Assisting with all things relative to Reservations including but not limited to booking,quoting, moves, transfer bookings, and cancellations/refunds.

Responding to guest complaints and concerns with care, empathy, and warmth.

Utilizing available system resources to provide answers to common questions.

Complete additional duties assigned by the Reservations Manager as needed.

b. Departmental Policies & Procedures:

Provide input for creating and improving departmental policies and procedures.

Manage all administrative information for the reservations department.

Act in accordance with our motto, non-negotiables, and core values.

c. Company Software Data Quality Control (Backup):

Reviewing and understanding all software/systems and how they work together.

Keeping track of guest rental agreement submissions.

Sending reminders for contracts that are pending or late.

Updating new building/amenity codes in the Company booking software (Breezewayand Track).

Ensuring the most up-to-date macros and quick replies are available. (Zendesk,Airbnb, Track Documents.)

Sending guests revised check-in instructions when the door codes, Wi-Fi, wristbands,etc change.

Notifying guests and communicating in a positive way - property changes such aspest control, moves, change of ownership, construction, outages, etc.

Updating the rental agreements in Track, Breezeway, and in SharePoint as policiesare changed/revised.

Creating/modifying email templates in Track as required.

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