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Reservations Specialist information

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$23

$46

How much do reservations specialist jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for reservations specialist in the United States is $23.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $29.09 per hour, depending on experience, location, and employer.

What does a reservations specialist do?

A Reservations Specialist is responsible for assisting customers with booking and managing reservations for services such as hotels, airlines, rental cars, or restaurants. They handle inquiries, provide information about availability and pricing, process bookings, and may also handle cancellations or changes. Reservations Specialists often work via phone, email, or online platforms, ensuring customer needs are met efficiently and accurately. Their role is essential in providing excellent customer service and maximizing occupancy or sales for the business. Strong communication and organizational skills are important for this position.

What are the key skills and qualifications needed to thrive as a reservations specialist?

To thrive as a Reservations Specialist, you need strong customer service abilities, attention to detail, and proficiency in booking procedures, often supported by a high school diploma or equivalent. Familiarity with reservation management systems (such as Opera or Sabre), phone systems, and basic office software is typically required. Excellent communication, problem-solving skills, and patience set top performers apart in handling diverse customer needs. These capabilities ensure accurate bookings, high customer satisfaction, and efficient operations in hospitality or travel environments.

What are some common challenges faced by reservations specialists, and how can they be managed effectively?

Reservations Specialists often handle high volumes of inquiries, which can lead to periods of intense multitasking and pressure to maintain accuracy. Managing last-minute changes, cancellations, or overbookings requires strong organizational skills and adaptability. Effective communication and familiarity with reservation software help ensure smooth customer interactions and efficient problem-solving. Regular training and collaboration with team members also support a positive work environment and continuous improvement.

What is the difference between Reservations Specialist vs Customer Service Representative?

AspectReservations SpecialistCustomer Service Representative
CredentialsHigh school diploma, CRM software knowledgeHigh school diploma, communication skills
Work EnvironmentTravel, hospitality, airline, hotel industriesVarious industries including retail, telecom, hospitality
Employer UsageHotels, airlines, travel agenciesBroad range of companies across sectors
Search IntentReservations, booking, travel schedulingCustomer support, issue resolution

Reservations Specialists focus on booking and managing reservations within travel and hospitality industries, requiring specific industry knowledge. Customer Service Representatives handle a wider range of customer inquiries across various sectors. While both roles require strong communication skills, Reservations Specialists often need familiarity with booking systems and industry-specific software.

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Reservations Specialist jobs near you
Infographic showing various Reservations Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $49,397 per year, or $23.7 per hour.

Reservations Specialist

Atlantis Casino Resort & Spa

Atlantis, FL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.
Overview:
Come join Team Atlantis! We are currently accepting applications for Reservations Specialist. The Atlantis Casino Resort Spa Reservation Specialist is vitally important to the continued success of the company. Reservation agents help guests make travel plans. They describe and book ideal hotel accommodations for VIP and non-VIP guests, book special events, provide room rates, reserve dining, assist with directing guests towards spa services and other vacation-related arrangements over the phone, fax or through email.
Responsibilities:

  • Expert communicator that is able to listen effectively and communicate in a clear, friendly and professional manner.
  • Provide superior service via phones, e-mails and faxes as a receiver and caller.
  • Ability to incorporate active listening skills and questioning techniques that support effective telephone communication and sales skills.
  • Utilize an effective approach to handle special telephone tasks such as call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Effectively deal with job stress, angry callers, and upset customers.
  • Understand the impact of attitude when speaking with guests.
  • Ability to build a positive rapport with all manner of guests over the phone to create a pleasant experience for the customer and draw them back to our resort for future visits.
  • Apply proper telephone etiquette to satisfy various customer situations.
  • Assist with providing reservations to guests, including up selling special packages, upgraded rooms and cross-selling different services throughout the hotel.
  • Provide assistance with questions regarding the Company and Special Events.
  • Consistently be above 35% conversion on a monthly, quarterly and yearly basis.
  • Assist with filing when needed.
  • Produce daily and weekly rate comparisons for area hotels utilizing the Internet and telephone.
  • Strong communication skills, proper telephone etiquette, active listening skills, data entry, ability to relate to others, patience, good judgment, attention to detail, professionalism, proactive problem solving, ability to multi-task, negotiation skills, excellent computer skills.
  • Display time flexibility towards shifts as per work floor requirements
  • Adhere to all company policies and procedures
  • Other assignments as assigned my management.
Qualifications:
  • Previous experience within call center or customer service environment preferred
  • Knowledge of call center telephony and technology
  • Must have a clear speaking voice and demonstrate strong interpersonal, analytical and organization skills
  • Proficient in relevant computer applications (Office, Word, Excel, HAL, LMS, Hotel Extranets)
  • Knowledge of customer service principles and practices
  • Knowledge of administration and clerical processes
***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. ***
Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
  • Comprehensive benefits (medical, dental, vision, supplemental coverage)
  • 401K retirement savings plan + discretionary match
  • Education Tuition Reimbursement Program
  • Paid Vacation
  • Holiday Pay
  • Weekly Resort Prizes
  • FREE daily meal
  • Internal Advancement

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

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