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Resort Reservations Agent Jobs (NOW HIRING)

EOS Hospitality

Reservations Agent

Pray, MT · On-site

$21/hr

As a Reservations Agent, you'll be one of the first points of contact for many of our guests ... Provide guests with accurate information about the resort, accommodations, dining, amenities, and ...

EOS Hospitality

Reservations Agent

Pray, MT · On-site

$21/hr

As a Reservations Agent, you'll be one of the first points of contact for many of our guests ... Provide guests with accurate information about the resort, accommodations, dining, amenities, and ...

Silverado Resort

Reservations Agent

Napa, CA · On-site

$21.73 - $24.34/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an ... Must participate in all resort required meetings and trainings. * Maintain high standards of ...

Chetola Resort

Reservations Agent

Blowing Rock, NC

$14 - $17.50/hr

Description ABOUT CHETOLA RESORT For over 175 years, Chetola Resort has offered guests a timeless ... The Reservations Agent plays a critical role in shaping the guest experience from the very first ...

Chetola Resort

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

THE ROLE Chetola Resort is seeking a personable, detail-oriented, and service-driven Reservations Agent to join our Front Office & Guest Services team. This role serves as a key point of contact for ...

Barnsley Resort

Reservations Agent

Adairsville, GA · On-site

$13.50 - $16.75/hr

Barnsley Resort is committed to creating a welcoming and inclusive work culture that values ... As a Reservations Agent, you will be responsible for providing exceptional customer service and ...

Barnsley Resort

Reservations Agent

Adairsville, GA

$13.50 - $16.75/hr

Barnsley Resort is committed to creating a welcoming and inclusive work culture that values ... As a Reservations Agent, you will be responsible for providing exceptional customer service and ...

Silverado Resort

Reservations Agent

Napa, CA · On-site

$21.73 - $24.34/hr

The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an ... Must participate in all resort required meetings and trainings. * Maintain high standards of ...

Treetops Resort

Reservations Agent

Gaylord, MI · On-site

$14.50 - $18/hr

About Treetops Resort: Nestled in the heart of northern Michigan, Treetops Resort offers a ... The Reservations Agent provides essential administrative and operational support to the ...

Barnsley Resort

Reservations Agent

Adairsville, GA · On-site

$13.50 - $16.75/hr

Barnsley Resort is committed to creating a welcoming and inclusive work culture that values ... As a Reservations Agent, you will be responsible for providing exceptional customer service and ...

All Jobs

Reservations Agent

Blowing Rock, NC · On-site

$14 - $17.50/hr

ABOUT CHETOLA RESORT For over 175 years, Chetola Resort has offered guests a timeless mountain ... The Reservations Agent plays a critical role in shaping the guest experience from the very first ...

Auberge Collection

Reservations Agent

Aspen, CO · On-site

$17/hr

All resort facilities/services offered and hours of operation * All accommodations, layout, decor, attributes and locations * All studio rates, special packages and promotions * All spa treatments ...

Benchmark

Reservations Agent

Walkersville, WV · On-site

$14.25 - $18/hr

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly ... Reservations Agent. The successful candidate for this role will have a proven track record of ...

Auberge Collection

Reservations Agent

Aspen, CO · On-site

$17/hr

All resort facilities/services offered and hours of operation * All accommodations, layout, décor, attributes and locations * All studio rates, special packages and promotions * All spa treatments ...

Tamarack Resort

Central Reservations Agent

Donnelly, ID · On-site

$15.50 - $19.25/hr

Product, resort sales, service and system training will be provided. Compensation is hourly plus commissions on consumed sales and bookings made without error. Central Reservations Agent is a ...

Hotel Jerome

Reservations Agent

Aspen, CO · On-site

All resort facilities/services offered and hours of operation * All accommodations, layout, décor, attributes and locations * All studio rates, special packages and promotions * All spa treatments ...

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Resort Reservations Agent information

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$11

$17

$22

How much do resort reservations agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for resort reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a resort reservations agent do?

A Resort Reservations Agent is responsible for assisting guests with booking accommodations at a resort. They handle inquiries about room availability, rates, and amenities, and process reservations via phone, email, or online platforms. Additionally, they provide information on resort services, assist with special requests, and ensure guest details are accurately recorded to guarantee a smooth check-in experience. Their role is essential in delivering excellent customer service and maximizing occupancy for the resort.

What are the key skills and qualifications needed to thrive as a resort reservations agent, and why are they important?

To thrive as a Resort Reservations Agent, you need strong customer service skills, attention to detail, and experience in hospitality, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and booking platforms is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help agents build rapport and handle guest inquiries efficiently. These skills are vital for ensuring a seamless guest experience, maximizing bookings, and maintaining the resort's reputation.

What are some common challenges faced by resort reservations agents and how can they be managed?

Resort Reservations Agents often manage high volumes of calls and inquiries, particularly during peak travel seasons, which can be challenging. Handling guest requests, last-minute changes, and occasional complaints while maintaining a positive and professional attitude requires strong communication and problem-solving skills. Effective time management and familiarity with reservation systems help agents stay organized and efficient. Building good relationships with colleagues in other departments, such as front desk and housekeeping, also enhances the ability to resolve guest issues quickly and provide seamless service.

What is the difference between Resort Reservations Agent vs Hotel Front Desk Agent?

AspectResort Reservations AgentHotel Front Desk Agent
CredentialsCustomer service experience, reservation system knowledgeCustomer service experience, front desk software familiarity
Work EnvironmentCall centers, reservation offices, online booking platformsHotel lobby, front desk, in-person guest interactions
Employer & IndustryResorts, hospitality industry, travel agenciesHotels, hospitality industry, travel industry
Search & Comparison IntentReservations, booking, customer serviceCheck-in/check-out, guest services, front desk duties

While both roles involve guest interaction and customer service, a Resort Reservations Agent primarily handles booking and reservation inquiries, often remotely or via phone and online systems. In contrast, a Hotel Front Desk Agent manages guest check-ins, check-outs, and in-person guest services. Understanding these differences helps job seekers find the role that best matches their skills and career goals within the hospitality industry.

More about Resort Reservations Agent jobs

What job categories do people searching Resort Reservations Agent jobs look for?

The top searched job categories for Resort Reservations Agent jobs are:

Resort Reservations Agent jobs near you
Infographic showing various Resort Reservations Agent job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent

EOS Hospitality

Pray, MT • On-site

$21/hr

Part-time

Posted 11 days ago

EOS Hospitality rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

This is a great opportunity for someone who enjoys talking with people, helping guests plan their stay, and making sure the details are taken care of. As a Reservations Agent, you’ll be one of the first points of contact for many of our guests, helping them make reservations and answering questions about their upcoming visit to Chico.

What You'll Do
  • Answer incoming phone calls and assist guests with questions about Chico Hot Springs.
  • Book, modify, and manage lodging reservations.
  • Book and assist with restaurant reservations.
  • Provide guests with accurate information about the resort, accommodations, dining, amenities, and activities.
  • Make outgoing calls to upcoming guests to confirm reservation details and help ensure everything is in order before their arrival.
  • Assist guests with changes, special requests, and other reservation needs.
  • Communicate professionally and warmly with guests by phone and other channels as needed.
  • Work closely with the Front Office and other resort departments to ensure guests have a smooth experience.
  • Maintain accurate reservation information and follow established Front Office procedures.
  • Help create a welcoming and memorable guest experience from the very first phone call.
What We're Looking For

We're looking for someone who is:

  • Friendly, personable, and comfortable talking with guests over the phone.
  • Organized and able to manage multiple reservations and requests accurately.
  • A clear and professional communicator.
  • Comfortable using computers and learning new software systems.
  • Dependable and able to work independently during scheduled shifts.
  • Patient and solution-oriented when helping guests with questions or changes.
  • Someone who genuinely enjoys hospitality and helping people. 

Previous hotel, resort, reservations, or Front Office experience is preferred. Experience with Opera or other hotel/front office reservation software is a plus, but we are willing to train the right person. If you’re looking for a part-time position where you can interact with guests, work with a great hospitality team, develop front office skills and be part of a truly unique Montana property, we’d love to meet you!

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