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Resort Reservations Agent Jobs (NOW HIRING)

Eden Roc Miami Beach

Reservations Agent

Miami Beach, FL · On-site

$15.75 - $19.75/hr

Our resort boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an ... As a Reservations Agent, you will be responsible for providing exceptional customer service and ...

The Don CeSar

Reservations Agent

Saint Pete Beach, FL · On-site

$15.25 - $19/hr

Our resort offers stunning oceanfront views, upscale amenities, and a prestigious reputation ... As a Reservations Agent, you will be responsible for providing exceptional customer service and ...

Eden Roc Miami Beach

Reservations Agent

Miami Beach, FL · On-site

$15.75 - $19.75/hr

Our resort boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an ... As a Reservations Agent, you will be responsible for providing exceptional customer service and ...

The Don CeSar

Reservations Agent

Saint Pete Beach, FL · On-site

$15.25 - $19/hr

Our resort offers stunning oceanfront views, upscale amenities, and a prestigious reputation ... As a Reservations Agent, you will be responsible for providing exceptional customer service and ...

Hyatt

Reservations Agent- FT

Carmel, CA · On-site

$18 - $19/hr

The Ranch has a recently renovated Spa, an 18-hole Pete Dye designed golf course, a resort getaway ... About the Role - Reservations Agent A Reservations Agent is responsible for reservations duties ...

Post Ranch Inn

Reservations Agent

Big Sur, CA

$22/hr

We are seeking a Full-Time Reservations Agent to join our Reservations team and deliver ... Career Growth - Experience working at a world-renowned luxury resort with opportunities for ...

Post Ranch Inn

Reservations Agent

Big Sur, CA · On-site

$19.50 - $22/hr

We are seeking a Full-Time Reservations Agent to join our Reservations team and deliver ... Develop and maintain knowledge of resort facilities, room types, rates, promotions, and ...

Passport Resorts

Reservations Agent

Big Sur, CA · On-site

$22/hr

We are seeking a Full-Time Reservations Agent to join our Reservations team and deliver ... Career Growth - Experience working at a world-renowned luxury resort with opportunities for ...

The Don CeSar

Reservations Agent

Saint Pete Beach, FL

$15.25 - $19/hr

Our resort offers stunning oceanfront views, upscale amenities, and a prestigious reputation ... As a Reservations Agent, you will be responsible for providing exceptional customer service and ...

Benchmark

Reservations Agent

Walkersville, WV

$14.25 - $18/hr

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly ... The Reservation Agent will ensure that all work has been completed and input accurately. ESSENTIAL ...

Cabot Citrus OPCO LLC

Reservations Agent

Brooksville, FL · On-site

$15 - $16/hr

Maintain strong knowledge of resort and area offerings, promotions, and offers, including the ... At least 1 year of Reservations Agent experience or other Hospitality related experience is ...

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Resort Reservations Agent information

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$11

$17

$22

How much do resort reservations agent jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for resort reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resort Reservations Agent, and why are they important?

To thrive as a Resort Reservations Agent, you need strong customer service skills, attention to detail, and experience in hospitality, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and booking platforms is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help agents build rapport and handle guest inquiries efficiently. These skills are vital for ensuring a seamless guest experience, maximizing bookings, and maintaining the resort's reputation.

What is the difference between Resort Reservations Agent vs Hotel Front Desk Agent?

AspectResort Reservations AgentHotel Front Desk Agent
CredentialsCustomer service experience, reservation system knowledgeCustomer service experience, front desk software familiarity
Work EnvironmentCall centers, reservation offices, online booking platformsHotel lobby, front desk, in-person guest interactions
Employer & IndustryResorts, hospitality industry, travel agenciesHotels, hospitality industry, travel industry
Search & Comparison IntentReservations, booking, customer serviceCheck-in/check-out, guest services, front desk duties

While both roles involve guest interaction and customer service, a Resort Reservations Agent primarily handles booking and reservation inquiries, often remotely or via phone and online systems. In contrast, a Hotel Front Desk Agent manages guest check-ins, check-outs, and in-person guest services. Understanding these differences helps job seekers find the role that best matches their skills and career goals within the hospitality industry.

What are some common challenges faced by Resort Reservations Agents and how can they be managed?

Resort Reservations Agents often manage high volumes of calls and inquiries, particularly during peak travel seasons, which can be challenging. Handling guest requests, last-minute changes, and occasional complaints while maintaining a positive and professional attitude requires strong communication and problem-solving skills. Effective time management and familiarity with reservation systems help agents stay organized and efficient. Building good relationships with colleagues in other departments, such as front desk and housekeeping, also enhances the ability to resolve guest issues quickly and provide seamless service.

What does a Resort Reservations Agent do?

A Resort Reservations Agent is responsible for assisting guests with booking accommodations at a resort. They handle inquiries about room availability, rates, and amenities, and process reservations via phone, email, or online platforms. Additionally, they provide information on resort services, assist with special requests, and ensure guest details are accurately recorded to guarantee a smooth check-in experience. Their role is essential in delivering excellent customer service and maximizing occupancy for the resort.
More about Resort Reservations Agent jobs
What job categories do people searching Resort Reservations Agent jobs look for? The top searched job categories for Resort Reservations Agent jobs are:
Resort Reservations Agent jobs near you
Infographic showing various Resort Reservations Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Agent

Eden Roc Miami Beach

Miami Beach, FL • On-site

$15.75 - $19.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Property Description

Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an exciting and dynamic work environment. As a member of the Eden Roc Miami Beach team, you'll have the chance to provide exceptional service to our esteemed guests, work in a collaborative and inclusive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable experiences for our guests and become a valued member of our team at Eden Roc Miami Beach!

Overview

We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!

Qualifications
  • High school diploma or equivalent
  • Previous experience in hospitality or customer service preferred
  • Strong communication and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Excellent organizational skills and attention to detail
  • Basic computer skills and experience with reservation software
  • Ability to work flexible hours, including weekends and holidays
  • Positive attitude and willingness to learn and grow in the role
Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays). 
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.

Employment Type: FULL_TIME

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