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Resort Reservations Agent Jobs (NOW HIRING)

Vintners Resort

Reservations Agent

Santa Cruz, CA

$18.50 - $23/hr

Qualifications * (2/3) years of reservations agent and/or front desk agent experience, with luxury hotel/resort strongly preferred * Excellent communication skills and customer service skills

PASSPORT RESORTS LLC

Reservations Agent

Big Sur, CA

$19.50 - $22/hr

We are seeking a full-time Reservations Agent to join our Reservations team and deliver ... Develop and maintain knowledge of resort facilities, room types, rates, promotions, and ...

Highgate Hotels

Reservations Agent

Saint Pete Beach, FL · On-site

$15.25 - $19/hr

Reservations Agent Requisition ID 2026-78690 Category Reservations Job Location US-FL-St Pete Beach Property TradeWinds Island Resort Compensation Type Hourly Highgate Hotels Highgate is a leading ...

tamarackresort

Central Reservations Agent

Donnelly, ID

$15.50 - $19.25/hr

Product, resort sales, service and system training will be provided. Compensation is hourly plus commissions on consumed sales and bookings made without error. Central Reservations Agent is a ...

Carmel Valley Ranch

Reservations Agent- FT

Carmel, CA · On-site

$18 - $19/hr

The Ranch has a recently renovated Spa, an 18-hole Pete Dye designed golf course, a resort getaway ... About the Role - Reservations Agent A Reservations Agent is responsible for reservations duties ...

Four Seasons Hotels Limited

Reservations Agent

Naples, FL

$15 - $18.75/hr

The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found. About the Role The Reservations Agent is a key first point of contact for guests, responsible for handling room ...

Camelback Lodge

Bilingual Reservations Agent

Tannersville, PA · On-site

$14.50 - $18/hr

Bilingual Reservations Agent Department: Contact Center Reports to : Contact Center Director The ... Provide detailed information on resort rooms, activities, amenities, and rate packages. * Offer ...

Hyatt

Reservations Agent- FT

Carmel, CA

$18 - $19/hr

The Ranch has a recently renovated Spa, an 18-hole Pete Dye designed golf course, a resort getaway ... About the Role - Reservations Agent A Reservations Agent is responsible for reservations duties ...

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Resort Reservations Agent information

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How much do resort reservations agent jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for resort reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resort Reservations Agent, and why are they important?

To thrive as a Resort Reservations Agent, you need strong customer service skills, attention to detail, and experience in hospitality, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and booking platforms is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help agents build rapport and handle guest inquiries efficiently. These skills are vital for ensuring a seamless guest experience, maximizing bookings, and maintaining the resort's reputation.

What is the difference between Resort Reservations Agent vs Hotel Front Desk Agent?

AspectResort Reservations AgentHotel Front Desk Agent
CredentialsCustomer service experience, reservation system knowledgeCustomer service experience, front desk software familiarity
Work EnvironmentCall centers, reservation offices, online booking platformsHotel lobby, front desk, in-person guest interactions
Employer & IndustryResorts, hospitality industry, travel agenciesHotels, hospitality industry, travel industry
Search & Comparison IntentReservations, booking, customer serviceCheck-in/check-out, guest services, front desk duties

While both roles involve guest interaction and customer service, a Resort Reservations Agent primarily handles booking and reservation inquiries, often remotely or via phone and online systems. In contrast, a Hotel Front Desk Agent manages guest check-ins, check-outs, and in-person guest services. Understanding these differences helps job seekers find the role that best matches their skills and career goals within the hospitality industry.

What are some common challenges faced by Resort Reservations Agents and how can they be managed?

Resort Reservations Agents often manage high volumes of calls and inquiries, particularly during peak travel seasons, which can be challenging. Handling guest requests, last-minute changes, and occasional complaints while maintaining a positive and professional attitude requires strong communication and problem-solving skills. Effective time management and familiarity with reservation systems help agents stay organized and efficient. Building good relationships with colleagues in other departments, such as front desk and housekeeping, also enhances the ability to resolve guest issues quickly and provide seamless service.

What does a Resort Reservations Agent do?

A Resort Reservations Agent is responsible for assisting guests with booking accommodations at a resort. They handle inquiries about room availability, rates, and amenities, and process reservations via phone, email, or online platforms. Additionally, they provide information on resort services, assist with special requests, and ensure guest details are accurately recorded to guarantee a smooth check-in experience. Their role is essential in delivering excellent customer service and maximizing occupancy for the resort.
More about Resort Reservations Agent jobs
What job categories do people searching Resort Reservations Agent jobs look for? The top searched job categories for Resort Reservations Agent jobs are:
Resort Reservations Agent jobs near you
Infographic showing various Resort Reservations Agent job openings in the United States as of June 2026, with employment types broken down into 61% Full Time, 25% Part Time, 1% Temporary, and 13% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Reservations Agent

Reservations Agent

Driftwood Hospitality Management

Osage Beach, MO • On-site

Full-time

Posted 25 days ago

Job description

Join the team and love your job!
The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and that begins with their very first contact with us. With good pay, extensive benefits and a family atmosphere, we are seeking a great communicator with excellent listening skills who can confidently explain and sell the resort experience.
Job Type: Full Time
Pay $ 16.00 per hour
Age Requirement: Must be at least 18 years of age
Reports to: Reservations Manager and Revenue Manager
As a Reservations Agent, you will be able to learn about all the resort has to offer, be calm and confident on the phone, and proficiently upsell our product.
Responsibilities include:
  • Handle incoming calls using good listening and communication skills to secure information necessary to complete a reservation.
  • Use good selling techniques to up-sell when appropriate.
  • Process daily reports, confirmations, advance deposits and purchase orders for future reservations.
  • Update GDS reservations (online reservation sites) in reservations system (RDP) and on-line extranets.
  • Must be able to type 30 words per minute with 80% accuracy
  • Additional responsibilities and duties may be added as needed
  • Assist the Reservation Supervisor and Revenue Manager with Reservation

Personal Skills
  • Must be able to work weekends.
  • Scrupulously follow all Driftwood and hotel policies and procedures.
  • Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
  • Effectively communicate and coordinate with all departments during functions.
  • Projects and assignments are completed thoroughly, professionally, and with care.
  • Adjusts to high-pressure conditions and is open to change.
  • Assumes responsibility for personal growth and development.
  • Conducts him\herself, acts and dresses professionally at all times; sets standards for all associates.
  • Understands and communicates the DHM/Margaritaville Lake Resort Mission.
  • Expresses ideas and conveys information clearly, effectively, and professionally.
  • Actively listens to others.
  • Conveys company information, decision, or problems to appropriate parties on a timely basis.
  • Must have or be able to acquire knowledge of all hotel departments and functions.
  • Must have exceptional computer skills.
  • High school education and relevant training and experience required. Additional education preferred.

Physical Requirements
  • Lifting and pulling of up to 20 pounds.
  • Pushing, bending, stooping, upward reaching, manual dexterity.
  • Hearing, writing, typing.

Apply