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Resort Reservations Agent Jobs (NOW HIRING)

Southernmost Beach Resort

Reservations Agent

Key West, FL · On-site

$15.75 - $19.75/hr

Location Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene ... Overview The Reservations Sales Agent is responsible for handling reservations, inquiries and ...

Southernmost Beach Resort

Reservations Agent

Key West, FL · On-site

$15.75 - $19.75/hr

Location Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene ... Overview The Reservations Sales Agent is responsible for handling reservations, inquiries and ...

Tamarack Resort

Central Reservations Agent

Donnelly, ID · On-site

$15.50 - $19.25/hr

Product, resort sales, service and system training will be provided. Compensation is hourly plus commissions on consumed sales and bookings made without error. Central Reservations Agent is a ...

Auberge Collection

Reservations Agent

Aspen, CO · On-site

$17/hr

All resort facilities/services offered and hours of operation * All accommodations, layout, decor, attributes and locations * All studio rates, special packages and promotions * All spa treatments ...

Auberge Collection

Reservations Agent

Aspen, CO · On-site

$17/hr

All resort facilities/services offered and hours of operation * All accommodations, layout, décor, attributes and locations * All studio rates, special packages and promotions * All spa treatments ...

Hotel Jerome

Reservations Agent

Aspen, CO · On-site

All resort facilities/services offered and hours of operation * All accommodations, layout, décor, attributes and locations * All studio rates, special packages and promotions * All spa treatments ...

Auberge Collection

Reservations Agent

Aspen, CO · On-site

$17/hr

All resort facilities/services offered and hours of operation * All accommodations, layout, décor, attributes and locations * All studio rates, special packages and promotions * All spa treatments ...

Benchmark

$15.75 - $19.75/hr

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the ... Join our Reservations team as a Reservations Agent to launch this world-class property. Our ...

Highgate Hotels

Reservations Agent

Key West, FL

$15.75 - $19.75/hr

Reservations Agent Requisition ID 2026-78843 Category Reservations Job Location US-FL-Key West Property Southernmost Beach Resort Compensation Type Hourly Highgate Hotels Highgate is a premier real ...

Seascape Beach Resort

Reservations Agent

Aptos, CA · On-site

$20 - $21/hr

Responsible for taking, recording, and cancelling reservations for the resort. * Accommodate and ... travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate ...

Highgate Hotels

Reservations Agent

Key West, FL · On-site

$15.75 - $19.75/hr

Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of ... The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations ...

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Resort Reservations Agent information

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How much do resort reservations agent jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for resort reservations agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Resort Reservations Agent, and why are they important?

To thrive as a Resort Reservations Agent, you need strong customer service skills, attention to detail, and experience in hospitality, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and booking platforms is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help agents build rapport and handle guest inquiries efficiently. These skills are vital for ensuring a seamless guest experience, maximizing bookings, and maintaining the resort's reputation.

What is the difference between Resort Reservations Agent vs Hotel Front Desk Agent?

AspectResort Reservations AgentHotel Front Desk Agent
CredentialsCustomer service experience, reservation system knowledgeCustomer service experience, front desk software familiarity
Work EnvironmentCall centers, reservation offices, online booking platformsHotel lobby, front desk, in-person guest interactions
Employer & IndustryResorts, hospitality industry, travel agenciesHotels, hospitality industry, travel industry
Search & Comparison IntentReservations, booking, customer serviceCheck-in/check-out, guest services, front desk duties

While both roles involve guest interaction and customer service, a Resort Reservations Agent primarily handles booking and reservation inquiries, often remotely or via phone and online systems. In contrast, a Hotel Front Desk Agent manages guest check-ins, check-outs, and in-person guest services. Understanding these differences helps job seekers find the role that best matches their skills and career goals within the hospitality industry.

What are some common challenges faced by Resort Reservations Agents and how can they be managed?

Resort Reservations Agents often manage high volumes of calls and inquiries, particularly during peak travel seasons, which can be challenging. Handling guest requests, last-minute changes, and occasional complaints while maintaining a positive and professional attitude requires strong communication and problem-solving skills. Effective time management and familiarity with reservation systems help agents stay organized and efficient. Building good relationships with colleagues in other departments, such as front desk and housekeeping, also enhances the ability to resolve guest issues quickly and provide seamless service.

What does a Resort Reservations Agent do?

A Resort Reservations Agent is responsible for assisting guests with booking accommodations at a resort. They handle inquiries about room availability, rates, and amenities, and process reservations via phone, email, or online platforms. Additionally, they provide information on resort services, assist with special requests, and ensure guest details are accurately recorded to guarantee a smooth check-in experience. Their role is essential in delivering excellent customer service and maximizing occupancy for the resort.
More about Resort Reservations Agent jobs
What job categories do people searching Resort Reservations Agent jobs look for? The top searched job categories for Resort Reservations Agent jobs are:
Resort Reservations Agent jobs near you
Infographic showing various Resort Reservations Agent job openings in the United States as of June 2026, with employment types broken down into 61% Full Time, 25% Part Time, 1% Temporary, and 13% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Reservations Agent

Reservations Agent

Southernmost Beach Resort

Key West, FL • On-site

$15.75 - $19.75/hr

Other

Posted 24 days ago

Job description

Compensation Type
Hourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West's boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street.
Overview
The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.
Responsibilities
  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
  • Answer guest inquiries about hotel services, facilities and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
  • Enter reservations into the computer according to standard operating procedures.
  • Communicate and work closely with the Sales Department concerning group bookings.
  • Maintain availability calendar and communicate all relevant information to the operations staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, to include V.I.P. reservations, packages and discounts.
  • Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
  • Attend and give input on trends and opportunities to maximize revenue.
  • Complete forecasts as required by management.
  • Monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations.
  • Post no-show revenue daily, if required at property.
  • Process travel agent checks, if required at property.
  • Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
  • Communicate availability to wholesalers.
  • Call for occupancy at area hotels.
  • File reservations and group contracts.
  • Review Reservations logbook and Guest Request log on a daily basis.
  • Send confirmations.
  • Process advance deposit/balance sheet.
  • Process brochure requests.
  • Forecast packages according to hotel standards.
  • Research travel agent commissions.
Qualifications
  • High School diploma or equivalent required.
  • Experience in a hotel or a related field preferred.
  • College course work in related field helpful.

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