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Guest Relations Agent Jobs (NOW HIRING)

Ocean House Collection

Guest Relations Agent

Westerly, RI · On-site

$18.50 - $20.50/hr

Ocean House Management Guest Relation Agent A Collection Unlike Any Other The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 20 signature suites ...

Crescent

Guest Relations Agent

Manhattan, NY · On-site

Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role ...

Westgate Resorts

Guest Relations Agent

Kissimmee, FL · On-site

$16/hr

As a Guest Relations Agent, you will: * Respond promptly to guest inquiries, requests, and concerns. * Coordinate and assign bell services for luggage, room changes, and deliveries. * Communicate ...

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How much do guest relations agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for guest relations agent in the United States is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $8.89 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Relations Agent, and why are they important?

To thrive as a Guest Relations Agent, you need excellent customer service skills, problem-solving abilities, and typically a high school diploma or relevant hospitality experience. Familiarity with property management systems (PMS), reservation software, and basic office tools is often required. Outstanding interpersonal skills, patience, and a positive attitude help agents exceed guest expectations and resolve issues effectively. These skills and qualities are vital for ensuring guest satisfaction, building loyalty, and maintaining a hotel's reputation.

What are the typical challenges faced by Guest Relations Agents, and how can they effectively manage difficult situations with guests?

Guest Relations Agents often encounter challenges such as handling guest complaints, resolving booking issues, or managing high-pressure situations during peak times. To effectively manage these scenarios, agents rely on strong communication skills, empathy, and quick problem-solving abilities. Building rapport with guests, staying calm under pressure, and collaborating with other hotel departments are key strategies for turning challenging interactions into positive experiences. Continuous training and support from the team also help agents stay prepared for a wide range of guest needs.

What are Guest Relations Agents?

Guest Relations Agents are hospitality professionals responsible for ensuring a positive experience for guests at hotels, resorts, or similar establishments. They greet guests, handle inquiries, resolve complaints, and coordinate with various departments to fulfill guest requests. Their goal is to provide exceptional customer service, address issues promptly, and make each guest feel valued. Guest Relations Agents often act as the main point of contact between the guest and the property, helping to create memorable stays.

What is the difference between Guest Relations Agent vs Front Desk Agent?

AspectGuest Relations AgentFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotel lobby, concierge desk, guest interactionReception area, check-in/check-out process
Employer & IndustryHotels, resorts, hospitality industryHotels, resorts, hospitality industry
Primary FocusEnhancing guest experience, resolving issuesManaging reservations, guest check-in/out

Both roles are customer-facing in the hospitality industry and require similar credentials. The Guest Relations Agent focuses on guest satisfaction and problem resolution, while the Front Desk Agent handles reservations and check-in/out processes. Both positions are essential for providing excellent guest service in hotels and resorts.

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What states have the most Guest Relations Agent jobs? States with the most job openings for Guest Relations Agent jobs include:
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Guest Relations Agent jobs near you
Infographic showing various Guest Relations Agent job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $36,857 per year, or $17.7 per hour.

Guest Relations Agent

Marriott Phoenix Resort Tempe at the Buttes

Tempe, AZ • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 hours ago

Job description

POSITION OVERVIEW:
The Guest Relations Agent  will provide hotel support and services in accordance with Marriott’s Core Ambitions, Purpose, Brand Identity, Values, and Sprit to Serve.
The Guest Relations Agent together with the front desk takes responsibility for all aspects of the Guest Recognition operations. Be pro-active, creative and results driven. The Guest Relations Agent is responsible for, but not limited to, the overall guest experience from arrival to departure.
 
RESPONSIBILITIES:
  • Maintain clear communication between all departments within the hotel to ensure consistency, transparency, and unity.
  • Assist and maintain all guest requests, comments, and concerns in a courteous and efficient manner.
  • Conduct all day-to-day operations duties as directed.
  • Work at the front desk, compelte assigned duties, arrivals and departures
  • Ability to step in and assist fellow associates as directed or necessary to ensure a smooth operation.
  • Attend all daily, monthly, and yearly trainings and meetings as directed.
  • Uphold and enforce all hotel policies and procedures as stated in handbook.
  • Ability to support and collaborate with all departments within the hotel to ensure unity and high standards.
  • Genuinely creating the Marriott Experience through coordination with various departments in personalizing guests' visit. Pre-arrival preparation.
  • Responsible for maintaining the highest quality database relating to guest history and implementing guest recognition programs in line with Marriott guidelines. 
  • Profile building and management.
  • Responsible for ensuring a very clear and open, positive communication between Front Office and Housekeeping department.
  • Develops new ideas for amenity program and gifting program.
  • Responsible for a seamless execution of amenity delivery, welcome experience, pampering guests throughout their stay, and providing guests with a warm farewell.
  • Meets and greets guests.
  • Must have excellent communication skills, verbal and written. Answering to Guest Satisfaction correspondence.
  • Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction through reviewing guest opportunity/GSS reports. 
  • Communicate and follow up with each department to ensure they are in good standing and always performing to the highest of quality of standards.
  • Responsible for achieving and maintaining high guest retention ratio.
  • Monitor correct handling of all guests' requests.
  • Assist with the Front of House operation as needed.

Benefits:
  • 401(k).
  • Dental insurance.
  • Employee discount with Marriott brands.
  • Health insurance.
  • Paid time off.
  • Vision insurance.

E.O.E.