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Guest Relations Officer Jobs (NOW HIRING)

Compass Group

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

New York, NY

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Rapport

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

Purchase, NY

$29 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary: $29 - $30 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Rapport

GUEST RELATIONS OFFICER

Cortlandt Manor, NY · On-site

$29 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary: $29 - $30 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

Cortlandt Manor, NY

$29 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary: $29 - $30 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

Cortlandt Manor, NY · On-site

$29 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary: $29 - $30 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER (part-time)

New York, NY

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER (part-time)

Manhattan, NY · On-site

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Heritage Crossings

Guest Relations

Geneva, NE

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a friendly, professional, and customer-focused Guest Relations Officer to join our team. The ideal candidate will be responsible for ensuring guests receive a warm welcome ...

Rapport

GUEST RELATIONS OFFICER (part-time)

New York, NY · On-site

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Vetter Senior Living

Guest Relations

Geneva, NE

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a friendly, professional, and customer-focused Guest Relations Officer to join our team. The ideal candidate will be responsible for ensuring guests receive a warm welcome ...

Vetter Senior Living

Guest Relations

Geneva, NE · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We are seeking a friendly, professional, and customer-focused Guest Relations Officer to join our team. The ideal candidate will be responsible for ensuring guests receive a warm welcome ...

FROEDTERT HEALTH

GUEST RELATIONS REPRESENTATIVE

Milwaukee, WI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Serves as the 'First Impression Officer' of the Froedtert & The Medical College of Wisconsin health network, going above and beyond to deliver on exceptional and memorable concierge-style customer ...

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Guest Relations Officer information

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How much do guest relations officer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest relations officer in the United States is $10.74, according to ZipRecruiter salary data. Most workers in this role earn between $8.17 and $14.90 per hour, depending on experience, location, and employer.

What is a guest relations officer?

A guest relations officer is responsible for customer service at a hotel or event space. As a guest relations officer, your job duties include greeting guests when they enter the hotel, providing useful information about the hotel, helping guests to make travel arrangements, and addressing any customer complaints or passing those complaints onto management. It’s also your responsibility to follow safety practices and adhere to health standards when fulfilling your duties. Qualifications for this career include proven hospitality experience, excellent verbal communication and computer literacy skills, and knowledge about the hotel facilities and surrounding area.

What is the difference between Guest Relations Officer vs Front Desk Agent?

AspectGuest Relations OfficerFront Desk Agent
Primary RoleEnhances guest experience, handles complaints, provides personalized serviceChecks in/out guests, manages reservations, provides basic information
Required SkillsCustomer service, communication, problem-solvingCustomer service, organization, multitasking
Work EnvironmentHotel lobby, guest areas, customer service settingsFront desk, reception area, hotel lobby
CertificationsTypically none required, hospitality experience preferredTypically none required, hospitality or front desk experience preferred

While both roles focus on guest interaction, the Guest Relations Officer emphasizes personalized guest experience and complaint resolution, whereas the Front Desk Agent handles check-ins, reservations, and general inquiries. Both positions require strong customer service skills and are vital in hospitality settings, but they serve different functions within the guest service process.

Is guest relations officer a stressful job?

A guest relations officer role involves managing guest interactions, resolving issues, and ensuring customer satisfaction, which can be stressful during busy periods or when handling difficult guests. The job requires strong communication skills, patience, and the ability to work under pressure, especially in fast-paced environments like hotels or resorts.

What skills do guest relations officers need?

Guest relations officers need strong communication and interpersonal skills to interact effectively with guests and resolve issues. They should also have good problem-solving abilities, patience, and a friendly demeanor, often utilizing customer service tools and maintaining a professional appearance. Multitasking and the ability to work in a fast-paced environment are also important.
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Guest Relations Officer jobs near you
Infographic showing various Guest Relations Officer job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $22,333 per year, or $10.7 per hour.

GUEST RELATIONS OFFICER

Compass Group

Manhattan, NY • On-site

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Compass Group rating

6.3

Company rating: 6.3 out of 10

Based on 1,089 frontline employees who took The Breakroom Quiz

344th of 492 rated business services

Job description

Salary: $25 - $27 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.
Job Summary
Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.
Key Responsibilities:
  • Welcome clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging
  • Provide a prompt and courteous welcome to all guests upon their arrival
  • Acting as way-finders and hospitality services resource for all guests
  • Assist with lobby flow including employee and visitor cues to elevators
  • Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained
  • Be actively engaged with guests, employees & clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity
  • Escort guests to their destination as required
  • Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately
  • Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the day
  • Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.Operate the Evening Meal Program Operation from 6pm - pm
  • Retrieve food deliveries from personnel
  • Organize food deliveries by alphabetical order to ensure ease in employees retrieving their food delivery
  • Responsible for all general Lobby & Evening Meal Program duties as required

Preferred Qualifications:
  • Must have the ability to stand for at least 5 hours or more as required and willing to stand outside in varying outdoor weather conditions.
  • Associates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a must
  • Strong organizational and technical skills with ability to prioritize and multi-task in a fast-paced environment
  • Excellent listening and oral communication skills.
  • Basic computer skills and knowledge of office technology / equipment.
  • Punctual, dependable and dedicated to achieving operational excellence
  • Discreet, ethical and committed to maintaining a high degree of confidentiality.
  • 1-2 years experience in a client service / front of the house position within a hospitality or corporate environment.

Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1553142
Rapport a specialized division of FLIK Hospitality Group

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