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Guest Relations Officer Jobs (NOW HIRING)

Compass Group

GUEST RELATIONS OFFICER

Cortlandt Manor, NY · On-site

$29 - $30/hr

Salary: $29 - $30 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

Manhattan, NY

$25 - $27/hr

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Rapport

GUEST RELATIONS OFFICER

Cortlandt Manor, NY · On-site

$29 - $30/hr

Salary: $29 - $30 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

Purchase, NY

$29 - $30/hr

Rapport Salary: $29 - $30 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center ...

Compass Group

GUEST RELATIONS OFFICER

Purchase, NY

$29 - $30/hr

Salary: $29 - $30 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Compass Group

GUEST RELATIONS OFFICER

New York, NY

$25 - $27/hr

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Rapport

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

Salary: $25 - $27 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Our Team

Guest Relations Coordinator

San Antonio, TX · On-site

Creates daily, weekly and/or monthly reports for Manager, Guest Relations, VP Business Strategy & Communications and Chief Operating Officer as necessary. * Maintains familiarity with TC Catering ...

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Guest Relations Officer information

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How much do guest relations officer jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for guest relations officer in the United States is $10.74, according to ZipRecruiter salary data. Most workers in this role earn between $8.17 and $14.90 per hour, depending on experience, location, and employer.

What Is a Guest Relations Officer?

A guest relations officer is responsible for customer service at a hotel or event space. As a guest relations officer, your job duties include greeting guests when they enter the hotel, providing useful information about the hotel, helping guests to make travel arrangements, and addressing any customer complaints or passing those complaints onto management. It’s also your responsibility to follow safety practices and adhere to health standards when fulfilling your duties. Qualifications for this career include proven hospitality experience, excellent verbal communication and computer literacy skills, and knowledge about the hotel facilities and surrounding area.

What is the work of a guest relation officer?

A guest relations officer is responsible for welcoming and assisting guests, addressing their needs and concerns, and ensuring a positive experience. They often handle check-in and check-out processes, provide information about services, and maintain guest satisfaction through effective communication and problem-solving skills.

What jobs pay $400 an hour?

Guest Relations Officers typically do not earn $400 an hour; such high rates are usually associated with specialized roles like top-tier consultants, legal professionals, or executive-level positions. High hourly pay often requires extensive experience, advanced skills, or working in niche industries such as finance, law, or executive consulting.

What is the highest paid position in a hotel?

The highest paid position in a hotel is typically the General Manager, who oversees all operations and can earn a six-figure salary depending on the hotel's size and location. Other high-paying roles include Directors of Operations or Revenue Managers, especially in luxury or large-scale hotels. These positions often require extensive experience, leadership skills, and relevant certifications.

Is guest relations a stressful job?

Guest Relations Officers often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, stress levels vary depending on the workplace, workload, and individual resilience, and many find the role rewarding due to positive guest interactions. Proper training and support can help manage stress effectively.

What is the difference between Guest Relations Officer vs Front Desk Agent?

AspectGuest Relations OfficerFront Desk Agent
Primary RoleEnhances guest experience, handles complaints, provides personalized serviceChecks in/out guests, manages reservations, provides basic information
Required SkillsCustomer service, communication, problem-solvingCustomer service, organization, multitasking
Work EnvironmentHotel lobby, guest areas, customer service settingsFront desk, reception area, hotel lobby
CertificationsTypically none required, hospitality experience preferredTypically none required, hospitality or front desk experience preferred

While both roles focus on guest interaction, the Guest Relations Officer emphasizes personalized guest experience and complaint resolution, whereas the Front Desk Agent handles check-ins, reservations, and general inquiries. Both positions require strong customer service skills and are vital in hospitality settings, but they serve different functions within the guest service process.

More about Guest Relations Officer jobs
Who are the top companies hiring for Guest Relations Officer jobs? The top employers for Guest Relations Officer jobs are:
What job categories do people searching Guest Relations Officer jobs look for? The top searched job categories for Guest Relations Officer jobs are:
What are popular job titles related to Guest Relations Officer jobs? For Guest Relations Officer jobs, the most frequently searched job titles are:
Guest Relations Officer jobs near you
Infographic showing various Guest Relations Officer job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Physical job distribution, with an average salary of $22,333 per year, or $10.7 per hour.

GUEST RELATIONS OFFICER

Compass Group

Cortlandt Manor, NY • On-site

$29 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,058 frontline employees who took The Breakroom Quiz

292nd of 428 rated business services

Job description

Salary: $29 - $30 / hour
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.
Job Summary
Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.
Key Responsibilities:
  • Welcome MS clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging
  • Provide a prompt and courteous welcome to all guests upon their arrival
  • Acting as way-finders and hospitality services resource for all guests
  • Reviewing and committing to memory the profiles of VIP guests expected for the day
  • Recognizing and welcoming VIP guests using service excellence standards
  • Assist with lobby flow including employee and visitor cues to elevators
  • Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained
  • Providing smooth and efficient check in experience for groups, guests and visiting MS employees
  • Review visitors and group lists daily, to adjust as required to ensure accuracy and prepare for arrivals
  • Be actively engaged with guests, MS employees & MS clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity
  • Escort guests to their destination as required
  • Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately
  • Anticipate and address inquiries with grace and efficiency, responding to a myriad of requests with unwavering attention to detail, exceeding expectations
  • Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the day
  • Be familiar with local attractions and points of interest in and around New York City, maintaining phone numbers and contacts as required
  • Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security.
  • Must be flexible in working at multiple site locations to support business operations
  • Operate the Evening Meal Program Operation from 6pm - pm
  • Retrieve food deliveries from personnel
  • Organize food deliveries by alphabetical order to ensure ease in employees retrieving their food delivery
  • Responsible for all general Lobby & Evening Meal Program duties as required

Preferred Qualifications:
  • Must have the ability to stand for at least 5 hours or more as required and willing to stand outside in varying outdoor weather conditions.
  • Associates must portray an extremely positive and professional image; creating a five-star impression on a daily basis is a must
  • Previous Corporate/Hotel Hospitality experience in rooms division and/or guest services
  • Strong organizational and technical skills with ability to prioritize and multi-task in a fast-paced environment
  • Excellent listening and oral communication skills.
  • Basic computer skills and knowledge of office technology / equipment.
  • Punctual, dependable and dedicated to achieving operational excellence
  • Discreet, ethical and committed to maintaining a high degree of confidentiality.
  • 3-5 years experience in a client service / front of the house position within a hospitality or corporate environment.
  • Flexibility adapting to additional responsibilities - multi-tasking with MS Conference Center operations

Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: 1534360
Rapport a specialized division of FLIK Hospitality Group

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