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Guest Relations Associate Jobs (NOW HIRING)

Rush University

Guest Relations Associate

Chicago, IL

$16.48 - $25.96/hr

The Guest Relations Associate is responsible for providing a welcoming and supportive service experience for patients, families, visitors, and staff. The position is responsible for greeting and ...

Rush

Guest Relations Associate

Chicago, IL

$16.48 - $25.96/hr

The Guest Relations Associate is responsible for providing a welcoming and supportive service experience for patients, families, visitors, and staff. The position is responsible for greeting and ...

Jose Andres Group

Guest Relations Associate

Manhattan, NY · On-site

$22 - $25/hr

Guest Relations Associate Reports To: Guest Relations Supervisor Department: Operations - FOH Employment Type: Hourly, Non-Exempt Salary Range: $22.00 - $25.00 per hour, based on experience About ...

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How much do guest relations associate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for guest relations associate in the United States is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.79 per hour, depending on experience, location, and employer.

What are some common challenges faced by Guest Relations Associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What are the key skills and qualifications needed to thrive as a Guest Relations Associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

What does a Guest Relations Associate do?

A Guest Relations Associate is responsible for ensuring guests have a positive experience at a facility, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, addressing inquiries and concerns, managing check-ins and check-outs, and providing information about services and local attractions. They act as the main point of contact for guests and work to resolve any issues quickly and professionally. Excellent communication and problem-solving skills are essential in this role.
What cities are hiring for Guest Relations Associate jobs? Cities with the most Guest Relations Associate job openings:
What are the most commonly searched types of Guest Relations jobs? The most popular types of Guest Relations jobs are:
What states have the most Guest Relations Associate jobs? States with the most job openings for Guest Relations Associate jobs include:
Guest Relations Associate jobs near you
Guest Relations Associate

Guest Relations Associate

Rush University

Chicago, IL

$16.48 - $25.96/hr

Other

Posted 4 days ago

Rush University rating

7.4

Company rating: 7.4 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

283rd of 534 rated colleges and universities

Job description

Job Description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Guest Relations Info Desk

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 3

Work Schedule: 8 Hr (8:00:00 PM - 4:30:00 AM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: $16.48 - $25.96 per hour

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.

Summary:

The Guest Relations Associate is responsible for providing a welcoming and supportive service experience for patients, families, visitors, and staff. The position is responsible for greeting and responding to the needs of these customers by providing information, service, and support in a timely manner. Individuals in this position are expected to behave in a positive, professional, and enthusiastic manner, as they are often the first contact patients and visitors will have with RUMC.

In all interactions, the Guest Relations Associate will be mindful of the institutional values of innovation, collaboration, accountability, respect and excellence, and will exemplify the Rush mission, vision, and values, acting in accordance with RUMC policies and procedures.

Other information:

• Required Job Qualifications:

• High School diploma or equivalent required

• 18 Years of age or older

• Preferred Job Qualifications:

• One year of college

• 1-2 years previous job related experience

• Physical Demands:

• The ability to independently move between work stations on campus

Responsibilities:

• Initiate greetings and positive interaction with patients, visitors, and staff.

• Provide a welcoming impression and convey clear, precise information and directions in both face-to-face and telephonic interactions.

• Approach all encounters with customers in a courteous, respectful, attentive, and service-oriented manner, representing the professional image of RUMC and its mission, vision and values.

• Respect all customers’ privacy, perspective, priorities, time, and abilities.

• Exercise sound judgment and appropriate discretion in resolving guest relations service issues.

• Seek out current organizational information that affects this job function and provide appropriate feedback to Guest Relations Manager on information needs.

• Monitor and report on trends related to service needs for continuously improving service delivery.

• Always comply with Guest Relations policies and procedures to ensure high quality service delivery.

• Communicate patient arrivals to clinical personnel.

• Communicate with Volunteer Services and Transport for the procurement of wheelchair assistance.

• Assist with support for effective patient flow.

• Ensure the work environment is clean, well-organized, safe, and presents a professional and welcoming image to customers.

• Maintain a high standard of personal appearance and demeanor, which includes wearing proper attire and nametag when working.

• Ensure all vendors are listed on the SharePoint site before issuing an access badge.

• Ensure that appropriate patient information is entered into the EPIC system.

• Collaborate with coworkers and manager on scheduling requirements and be present at assigned workstations as scheduled. Requirements may vary according to department needs.

• Photograph, check in and issue visitor passes to guests according to the Rush Visitor Management policy.

• Perform other duties as assigned.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Guest Relations Associate

Location US:IL:Chicago

Req ID 27124

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