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Guest Relations Associate Jobs in Florida (NOW HIRING)

Marriott

Guest Relations Manager

Miami Beach, FL

Sets a positive example for guest relations. Empowers employees to provide excellent customer ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Relations Coordinator

Naples, FL · On-site

We actively foster an environment where the unique backgrounds of our associates are valued and ... guest stays with us, the experience stays with them. Attracting the world's top hospitality ...

Marriott

Guest Relations Coordinator

Naples, FL · On-site

We actively foster an environment where the unique backgrounds of our associates are valued and ... guest stays with us, the experience stays with them. Attracting the world's top hospitality ...

Marriott

Guest Relations Agent

Miami, FL · On-site

We actively foster an environment where the unique backgrounds of our associates are valued and ... guest stays with us, the experience stays with them. Attracting the world's top hospitality ...

Marriott Vacations Worldwide

$34.18/hr

... guest call, request, or problem. Follow up with guests to ensure their requests or problems have ... Free daily associate meal * Monthly & quarterly team celebrations and awards * Company branded ...

Marriott

Guest Relations Coordinator

Bal Harbour, FL

... guest call, request, or problem. Follow up with guests to ensure their requests or problems have ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Jungle Island

JR GUEST SERVICES MANAGER

Miami, FL · On-site

Recruit, train, schedule, supervise, and evaluate Guest Relations staff. * Provide ongoing ... Associates will be required to perform any other job-related duties assigned by their supervisor.

Joia Beach Club

JR GUEST SERVICES MANAGER

Miami, FL · On-site

Recruit, train, schedule, supervise, and evaluate Guest Relations staff. * Provide ongoing ... Associates will be required to perform any other job-related duties assigned by their supervisor.

Jungle Island

JR GUEST SERVICES MANAGER

Miami, FL · On-site

Recruit, train, schedule, supervise, and evaluate Guest Relations staff. * Provide ongoing ... Associates will be required to perform any other job-related duties assigned by their supervisor.

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All JobsGuest Relations Associate JobsGuest Relations Associate Jobs in Florida

Guest Relations Associate information

See Florida salary details

$7

$12

$15

How much do guest relations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for guest relations associate in Florida is $12.15, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $13.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest relations associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What are some common challenges faced by guest relations associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

Is guest relations a stressful job?

Guest Relations Associates often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, the level of stress varies depending on the workplace, individual resilience, and support systems in place.

What does a guest relations associate do?

A guest relations associate is responsible for providing excellent customer service to guests, addressing their needs, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and may use communication tools like phones or computers to assist guests efficiently.

What are the most commonly searched types of Guest Relations jobs in Florida?

The most popular types of Guest Relations jobs in Florida are:

What cities in Florida are hiring for Guest Relations Associate jobs?

Cities in Florida with the most Guest Relations Associate job openings:

Guest Relations Associate jobs near you
Infographic showing various Guest Relations Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $25,271 per year, or $12.1 per hour.

Guest Relations Assistant Manager

Rosen Hotels & Resorts

Orlando, FL • On-site

$55 - $75/hr

Other

Medical, Dental, Retirement, PTO

Posted 8 days ago

Rosen Hotels & Resorts rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Guest Relations Assistant Manager - 6782

Operations Building | Guest Relations | Full Time

Posted 3 days ago | Apply before September 30, 2026

Description Summary:

The Guest Relations Assistant Manager oversees the daily operations of the Guest Relations Department, ensuring quality service, operational consistency, and staff support. As second-in-command, this role assists with administrative duties while leading, training, coaching, and supervising team members, facilitating guest interactions, conducting pre-shift meetings, and supporting employee engagement initiatives.

Responsibilities:
  • Lead and direct the Guest Relations Department, ensuring efficient and superior service to guests based on Company Standards
  • Collaborate with the Resident Manager to manage third-party vendors on the property
  • Direct and administer phone operations, ensuring seamless communication with guests
  • Communicate guest issues to other departments, facilitating timely resolution and guest satisfaction
  • Handle all employee relations, including hiring and disciplining associates, based on Company Standards
  • Talk, hear, and sit for extended periods while managing PBX operations
  • Uphold the company's drug-free, tobacco-free, and nicotine-free policies within the workplace.
  • All other duties as assigned.
Experience/Qualifications
  • Minimum 3 years of previous hospitality Guest Relations experience required.
  • Minimum 2 years of previous leadership experience required.
  • Ability to oversee phone operations and cross-departmental communication.
  • Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
  • Must be able to legally work in the USA.
Education and Certification(s)/License(s)
  • High school diploma or equivalent required.
  • Associate's degree in Hospitality Management or related field preferred.
Discover Life at Rosen

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy
  • Affordable Health and Dental Insurance
  • On-site Medical Center
  • Competitive Compensation
  • Holiday Pay
  • Birthday Pay
  • Paid Vacation and Personal Days
  • Tuition Reimbursement and Higher Education Scholarships
  • 401(k) Retirement Savings Plan
  • Hospitality and Dining Discounts
  • Access to our Family Outreach Center
  • And much more

We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.

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What Rosen Hotels & Resorts employees say

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