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Guest Relations Associate Jobs in Florida (NOW HIRING)

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Guest Relations Associate information

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How much do guest relations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for guest relations associate in Florida is $12.15, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $13.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest relations associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What are some common challenges faced by guest relations associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

Is guest relations a stressful job?

Guest Relations Associates often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, the level of stress varies depending on the workplace, individual resilience, and support systems in place.

What does a guest relations associate do?

A guest relations associate is responsible for providing excellent customer service to guests, addressing their needs, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and may use communication tools like phones or computers to assist guests efficiently.

What are the most commonly searched types of Guest Relations jobs in Florida?

The most popular types of Guest Relations jobs in Florida are:

What cities in Florida are hiring for Guest Relations Associate jobs?

Cities in Florida with the most Guest Relations Associate job openings:

Guest Relations Associate jobs near you
Infographic showing various Guest Relations Associate job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $25,271 per year, or $12.1 per hour.

Guest Service Representative

LBA Hospitality

Altamonte Springs, FL • On-site

$12.75 - $15.50/hr

Full-time

Retirement, PTO

Re-posted 7 days ago

Job description

Description:

LBA Hospitality is hiring! Benefits available to all associates include: a quarterly bonus program, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!


Join our hospitality team and help create a welcoming, memorable experience for every guest. The Guest Service Representative manages front-desk activities, responds to guest needs, processes reservations and payments, and uses effective selling strategies to support hotel revenue. This position may also serve as Manager on Duty when assigned.


Key Responsibilities

  • Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible. 
  • Manage reservations, room assignments, cancellations, special requests, and guest loyalty-program participation. 
  • Answer telephone calls and provide accurate information about hotel services, rates, amenities, and the surrounding area. 
  • Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions. 
  • Verify payment methods and complete cash, check, credit-card, and departmental reconciliation at the end of each shift. 
  • Promote hotel services, amenities, future reservations, and available room options. 
  • Identify potential sales opportunities and share leads with the appropriate team member. 
  • Resolve guest concerns professionally and document service-recovery efforts. 
  • Communicate special requests, late checkouts, maintenance needs, and other important information across departments and shifts. 
  • Maintain a clean, organized lobby, market, dining, and front-desk area. 
  • Follow all guest-privacy, safety, security, cash-handling, and emergency procedures. 
  • Assist housekeeping, laundry, food and beverage, or other departments when operational needs require.


Requirements:

Qualifications

  • Previous customer service, sales, reservations, or guest-relations experience preferred. 
  • High school diploma or equivalent preferred. 
  • Strong communication, problem-solving, conflict-resolution, and computer skills. 
  • Dependable, trustworthy, detail-oriented, and able to manage multiple priorities professionally.

Physical and Scheduling Requirements

  • With or without reasonable accommodation, the associate must be able to stand and walk for extended periods; bend, stretch, and reach; lift or carry up to 30 pounds; and push or pull up to 60 pounds. This on-site position may require varied shifts, including evenings, weekends, and holidays.
  • Employment may be subject to job-related screening consistent with company policy and applicable law.