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Guest Relations Associate Jobs in California (NOW HIRING)

NOBU RYOKAN MALIBU

Guest Relations Manager

Malibu, CA · On-site

Job Summary The Guest Relations Manager is responsible for the daily operation of the hotel and ... All Associates are required to fully comply with hotel and departmental rules, regulations and ...

Santa Barbara Zoo

Animal Care Associate

Santa Barbara, CA · On-site

$22.60 - $27.60/hr

The Animal Care Associate assists the Director of Animal Care with administrative tasks and duties ... Reflects the qualities outlined in the Guest Relations Statement, the Zoo's Core Values, and the ...

Santa Barbara Zoo

Animal Care Associate

Santa Barbara, CA · On-site

$22.60 - $27.60/hr

The Animal Care Associate assists the Director of Animal Care with administrative tasks and duties ... Reflects the qualities outlined in the Guest Relations Statement, the Zoo's Core Values, and the ...

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Guest Relations Associate information

See California salary details

$9

$16

$20

How much do guest relations associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for guest relations associate in California is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.55 per hour, depending on experience, location, and employer.

Is guest relations a stressful job?

Guest Relations Associates often work in fast-paced environments that require strong communication and problem-solving skills. The job can be stressful during busy periods or when handling difficult guests, but effective training and experience can help manage these pressures.

What are some common challenges faced by guest relations associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What are the key skills and qualifications needed to thrive as a guest relations associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

What does a guest relations associate do?

A guest relations associate is responsible for providing excellent customer service to guests, addressing their needs, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and may use communication tools like phone or computer systems to assist guests efficiently.
What are the most commonly searched types of Guest Relations jobs in California? The most popular types of Guest Relations jobs in California are:
What cities in California are hiring for Guest Relations Associate jobs? Cities in California with the most Guest Relations Associate job openings:
Guest Relations Associate jobs near you
Infographic showing various Guest Relations Associate job openings in California as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,375 per year, or $16 per hour.

Guest Relations Associate

The Salvation Army USA Western Territory

San Francisco, CA • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Salvation Army rating

6.1

Company rating: 6.1 out of 10

Based on 360 frontline employees who took The Breakroom Quiz

560th of 761 rated non-profit organizations

Job description

Description

The Guest Relations Associate is responsible for providing exceptional customer service experiences. The Guest Relations Associate will be responsible for membership and program sales, providing information and answering questions about programs and services, and checking in visitors for the Kroc Center and Railton Place.

DUTIES AND RESPONSIBILITIES

* Greet guests as they enter the Kroc Center and the Railton Place and ensure they feel welcomed and have a positive experience.

* Process all guest inquiries and sales by maintaining knowledge of current programs, services, and fees.

* Provide administrative support to include filing, data entry, and mailing. Ensure confidentiality of all data.

* Handle and resolve guest's complaints and disputes by obtaining and evaluating all relevant data.

* Provide security to ensure the Kroc Center and Railton Place are safe and secure by ensuring authorized entry by checking in and out all guests.

* Review security monitors and report any suspicious or inappropriate activity to management.

* Assist with emergencies and crisis situations including but not limited to fire alarms, flooding, and medical emergencies.

* Maintain cleanliness of facility and conduct all mandatory safety checks.

* Ensure that events, programs, and activities begin and end on time.

* Responsible for all opening and closing duties.

* Assist Kroc Center, Railton Place, and Property team with accurate and detailed work order and incident reports.

* Accept mail and packages for Kroc Center staff and Railton Place residents.

* Perform other duties as assigned.

QUALIFICATIONS

* High School Diploma or GED equivalency.

* Must have excellent customer service skills in-person, over the phone, and through digital communication.

* Must be computer literate with proficient typing skills and the ability to use new software programs with basic training.

* Able to perform job functions with proactive mindset, good organization, attention to detail, fine judgement, speed, accuracy, and poise

* Self-motivated, energetic, enthusiastic, and able to maintain a self-directed schedule

* Bilingual in Spanish, Arabic, Cantonese/Mandarin, or Vietnamese preferred

* Experience with a Point of Sales (POS) system and membership recruitment preferred.

EQUIPMENT USED

Standard Office Equipment

PHYSICAL REQUIREMENTS

Ability to lift up to 25 lbs. (usually file boxes)

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

ACKNOWLEDGMENT OF RELIGIOUS PURPOSES OF THE SALVATION ARMY

The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army's religious purposes, and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

AT-WILL

I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employee relationship with this organization is of an "at will" nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless an authorized executive of this organization specifically acknowledges such change in writing.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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