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Guest Relations Associate Jobs in California (NOW HIRING)

ASM Global

Guest relations activities that include greeting and directing guests, screening guests for camera ... High School Degree required and Associate's Degree or higher desirable. * Or 1-year related ...

Chumash Enterprises

Coffee Bar Associate

Santa Ynez, CA · On-site

$18 - $20.25/hr

While providing guests prompt service, the Coffee Bar Associate creates quality beverages upon ... Maintains and builds good guest relations. * Creates hot and cold beverages using established ...

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Guest Relations Associate information

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$9

$16

$20

How much do guest relations associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest relations associate in California is $16.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest relations associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What are some common challenges faced by guest relations associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

Is guest relations a stressful job?

Guest Relations Associates often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, the level of stress varies depending on the workplace, individual resilience, and support systems in place.

What does a guest relations associate do?

A guest relations associate is responsible for providing excellent customer service to guests, addressing their needs, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and may use communication tools like phones or computers to assist guests efficiently.

What are the most commonly searched types of Guest Relations jobs in California?

The most popular types of Guest Relations jobs in California are:

What cities in California are hiring for Guest Relations Associate jobs?

Cities in California with the most Guest Relations Associate job openings:

Guest Relations Associate jobs near you
Infographic showing various Guest Relations Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,375 per year, or $16 per hour.

Patient/Guest Relations Representative - Conc and Volunteer Svcs - Per Diem 8 Hour Rotating Shifts (

University of Southern California

Los Angeles, CA • On-site

$22 - $34.18/hr

Part-time

Re-posted 26 days ago

University Of Southern California rating

8.4

Company rating: 8.4 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

102nd of 628 rated colleges and universities

Job description

The Patient/Guest Relations Representative is available to provide assistance to our patients, their families, visitors and our colleagues with regard to hospital services and resources in the surrounding community. The Representative is the visible resource available to provide direction and assistance in a professional and hospitable manner, while adhering to the Keck Medical Center's "KNOWN" Service standards as well as patient privacy standards at all times. He/She will also be responsible for upkeep and cleanliness of lobby areas, work stations and patient consultation areas and will also be available to assist escorting patients to scheduled appointments and assisting with wheelchair escorting daily.
Essential Duties:
  • Greets our colleagues, our patients, their families and visitors with a kind greeting following the KNOWN Service Standards.
  • Provides accurate directions and assistance to patients going to physician offices and other Health Science Campus buildings.
  • Provide concierge services including, but not limited to driving directions and information regarding resources in the surrounding community; reservation assistance for lodging, transportation and restaurants; assistance with personal services such as entertainment, shopping, flowers and gift requests; arrange for business services such as banking information, faxing and copying services; transport patient luggage as needed ensuring that it is delivered to the correct person; coordinates taxicab voucher requests accurately and in accordance to hospital policy;
  • Participates in Welcome Rounds for all of our new patients following patient experience protocols.
  • Provides accurate information regarding meeting room locations, hospital parking, visiting regulations, cafeteria hours and hospital services.
  • Coordinates the flow of surgical information between physicians and surgical staff and the appropriate patient family members/guests. Distributes pagers to patient families as needed. Accurately records patient family contact information and distribution of pagers
  • Completes hourly rounds of the lobbies and patient and family resource centers. Ensures that the first floor public spaces are kept in a condition that is appropriate for the facility.
  • Alerts security of any problems and provides information as needed.
  • Coordinates environment of care services. Coordinate with housekeeping staff to ensure that first floor public spaces and first floor restrooms are kept cleaned. Coordinate with engineering to ensure that the lobby is maintained in a manner that ensures a safe environment.
  • Directs any complaints or concerns to the appropriate hospital personnel in an efficient manner.
  • Alerts the marketing department of the presence of any media personnel and directs all vendors to Materials Management in accordance to hospital policy.
  • Provides wheelchairs as requested following hospital policy.
  • Delivers flowers, mail and packages with accuracy.
  • Distributes visitor passes in accordance to hospital policy.
  • Distributes volunteer meal tickets appropriately and in accordance to hospital policy.
  • Maintains professionalism and confidentiality at all times.

Performs other duties as assigned.
Required Qualifications:
  • Req High school or equivalent
  • Req 1 year in customer service (preferably in a healthcare facility and/or as a Corporate Concierge setting).
  • Req Excellent public relations.
  • Req Demonstrate excellent customer service behavior.
  • Req Demonstrates excellent verbal and written communication skills.

Preferred Qualifications:
  • Pref Bilingual English/Spanish.
  • Pref Associate's degree in a related field

Required Licenses/Certifications:
  • Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
  • Req Basic Life Support (BLS) Healthcare Provider from American Heart Association

The hourly rate range for this position is $22.00 - $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
  • Notice of Non-discrimination
  • Employment Equity
  • Read USC's Clery Act Annual Security Report
  • USC is a smoke-free environment
  • Digital Accessibility

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$147982.htmld

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About University of Southern California

Sourced by ZipRecruiter

The University of Southern California (USC) is not a conventional company, but a private research university established in the heart of Los Angeles, CA, US. Founded in 1880, it's one of the oldest private research universities in California. USC operates in the education industry providing primary services of higher education, research, and community development. This prestigious institution offers a comprehensive array of undergraduate, graduate, and professional programs across various disciplines, including the humanities, social sciences, and STEM (Science, Technology, Engineering, and Mathematics). The University is guided by its commitment to foster creativity, innovation, leadership, and discovery through academic excellence.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Los Angeles , CA, US

Year founded

1880

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