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Guest Relations Associate Jobs in New York (NOW HIRING)

Compass Group

GUEST RELATIONS OFFICER

Purchase, NY · On-site

$29 - $30/hr

Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods ... Associates must portray an extremely positive and professional image; creating a five-star ...

Rapport

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods ... Associates must portray an extremely positive and professional image; creating a five-star ...

Compass Group

GUEST RELATIONS OFFICER

New York, NY · On-site

$25 - $27/hr

Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods ... Associates must portray an extremely positive and professional image; creating a five-star ...

Compass Group

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods ... Associates must portray an extremely positive and professional image; creating a five-star ...

Compass Group

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods ... Associates must portray an extremely positive and professional image; creating a five-star ...

Compass Group

GUEST RELATIONS OFFICER

Manhattan, NY · On-site

$25 - $27/hr

Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods ... Associates must portray an extremely positive and professional image; creating a five-star ...

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All JobsGuest Relations Associate JobsGuest Relations Associate Jobs in New York

Guest Relations Associate information

See New York salary details

$10

$17

$22

How much do guest relations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for guest relations associate in New York is $17.79, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest relations associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What are some common challenges faced by guest relations associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

Is guest relations a stressful job?

Guest Relations Associates often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, the level of stress varies depending on the workplace, individual resilience, and support systems in place.

What does a guest relations associate do?

A guest relations associate is responsible for providing excellent customer service to guests, addressing their needs, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and may use communication tools like phones or computers to assist guests efficiently.

What are the most commonly searched types of Guest Relations jobs in New York?

The most popular types of Guest Relations jobs in New York are:

What cities in New York are hiring for Guest Relations Associate jobs?

Cities in New York with the most Guest Relations Associate job openings:

Guest Relations Associate jobs near you
Infographic showing various Guest Relations Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,997 per year, or $17.8 per hour.

Guest Relations Associate

Bazaar Holdings Hotel Development LLC

Manhattan, NY

$22 - $25/hr

Full-time

Medical, Retirement

Re-posted 5 days ago

Job description

Description

Job Title: Guest Relations Associate

Reports To: Guest Relations Supervisor

Department: Operations - FOH

Employment Type: Hourly, Non-Exempt

Salary Range: $22.00 - $25.00 per hour, based on experience
 

About Jose Andres Group

Jose Andres Group (JAG) is a hospitality company led by Chef Jose Andres, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.


Position Summary:
The Guest Relations Associate serves as a key point of contact for guests, ensuring a seamless and positive experience from initial inquiry through reservation and follow-up. This role manages reservations across multiple platforms, maintains accurate guest information, and supports revenue goals by optimizing booking opportunities within capacity guidelines. The position acts as a liaison between guests and internal teams, communicates restaurant offerings, and proactively identifies solutions to meet guest needs. Additionally, the role supports administrative functions and requires strong organization, communication, and problem-solving skills in a fast-paced environment.


Key Responsibilities:

  • To be an agent of hospitality and seek every opportunity to help guests have a positive experience
  • Respond to reservation requests, confirm reservations and handle guest communication through email, Open Table and phone. 
  • Ensure that guest information is accurate, up to date and recorded properly. 
  • Work to reach daily reservation targets while also following restaurant guidelines for maximum capacities for time-slots.
  • Liaise between guests and with host and management teams in person, via phone and Open Table.
  • Route large group reservations and event requests to appropriate team members to follow up
  • Provide guests with information about restaurant concepts and special menus or events. 
  • Proactively offer alternatives in order to capture business.
  • Complete administrative tasks such as menu printing, office supply orders, credit card authorizations, and guest note writing.

Requirements

  • 1-2 years of applicable experience. 
  • Familiarity with Google Suite, Open Table, Tripleseat and SevenRooms is a plus.
  • Ability to take direction and work in a team environment and to work calmly and effectively under pressure.
  • Must have problem-solving abilities, be self-motivated, and be organized.
  • This position will spend most of the time seated at a desk.
  • Must be able to sit and exert well-paced mobility for up to 8 hours in length.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
  • Talking and hearing occur continuously in communicating with guests, supervisors and other employees.
  • Requires manual dexterity to use and operate all necessary equipment.   

In Return, We Offer You

  • Competitive compensation and performance-based bonus opportunities
  • Comprehensive health & wellness benefits
  • Retirement savings plans
  • Employee dining discounts
  • Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer

Jose Andres Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

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