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Guest Relations Director Jobs (NOW HIRING)

The Breakers

NY · On-site

$120 - $160/hr

The Director of Guest Relations will communicate effectively, make strategic decisions, and promote Guest Relations across various hotel departments. Flexibility with scheduling is required to meet ...

TEAM FX

Guest Relations

Fort Worth, TX · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...

TEAM FX

Guest Relations

Fort Worth, TX · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...

Team FX

Guest Relations

Fort Worth, TX · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...

TEAM FX

Guest Relations

Fort Worth, TX · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...

SMR

Guest Relations Manager

Pigeon Forge, TN · On-site

$50K - $55K/yr

Direct and assist Guest Relations team members for efficiency in early check-ins and late check ... outs to accommodate/exceed guest expectations and maximize potential revenue opportunities.

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...

TEAM FX

Guest Relations Teammate

Hunt Valley, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...

Team FX

Guest Relations Teammate

Hunt Valley, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...

TEAM FX

Guest Relations Teammate

Baltimore, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...

006 King Cash Saver

Guest Relations

Ozark, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

055 Price Cutter

Guest Relations

Coffeyville, KS · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

015 Price Cutter

Guest Relations

Aurora, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

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Guest Relations Director information

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$52.5K

$146.1K

$247K

How much do guest relations director jobs pay per year?

As of Aug 17, 2026, the average yearly pay for guest relations director in the United States is $146,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,500.00 and $195,000.00 per year, depending on experience, location, and employer.

What is the difference between Guest Relations Director vs Customer Service Manager?

AspectGuest Relations DirectorCustomer Service Manager
CredentialsExperience in hospitality, leadership skillsExperience in customer service, communication skills
Work EnvironmentHotels, resorts, luxury establishmentsRetail, corporate offices, service centers
Industry UsageCommon in hospitality and tourismWidespread across various industries
Search & ComparisonOften compared for guest experience rolesMore general, less specific to hospitality

The Guest Relations Director primarily focuses on managing guest experiences in hospitality settings, emphasizing luxury service and personalized attention. In contrast, the Customer Service Manager oversees broader customer support functions across industries, focusing on satisfaction and issue resolution. While both roles require strong communication skills and leadership, the Guest Relations Director's role is more specialized within the hospitality industry, making it distinct from the more general Customer Service Manager position.

How does a guest relations director typically collaborate with other departments to enhance the guest experience?

A Guest Relations Director works closely with various departments such as front office, housekeeping, food and beverage, and event management to ensure seamless service delivery and address guest needs efficiently. Regular interdepartmental meetings and communication are essential for anticipating guest expectations and resolving issues swiftly. By fostering strong cross-functional relationships, the Guest Relations Director can implement guest feedback and coordinate special requests, ultimately elevating the overall guest experience.

What is a guest relations director?

Guest Relations Directors are professionals responsible for ensuring exceptional guest experiences in hospitality settings like hotels, resorts, or event venues. They oversee guest services, handle complaints or special requests, and lead teams to maintain high satisfaction standards. Their role often includes training staff, developing guest service policies, and addressing any issues that arise during a guest's stay to enhance overall satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a guest relations director, and why are they important?

To thrive as a Guest Relations Director, you need a background in hospitality management, excellent customer service skills, and prior supervisory experience in guest services. Familiarity with property management systems (PMS), customer relationship management (CRM) software, and sometimes certifications like CHA (Certified Hotel Administrator) are typical requirements. Outstanding interpersonal communication, conflict resolution, and leadership abilities set top performers apart in this role. These skills are crucial for ensuring exceptional guest experiences, efficiently resolving issues, and maintaining high service standards that drive customer loyalty.
More about Guest Relations Director jobs

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What are the most commonly searched types of Guest Relations jobs?

The most popular types of Guest Relations jobs are:

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Guest Relations Director jobs near you
Infographic showing various Guest Relations Director job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Temporary. Highlights an 100% In-person job distribution, with an average salary of $146,114 per year, or $70.2 per hour.

Director - Guest Relations

The Breakers

NY • On-site

$120 - $160/hr

Other

Posted 11 days ago

Job description

Job Summary: We are seeking a strong, experienced leader to manage the overall operation of the Guest Relations department, including the Front Desk, Hybrid Call Center, and Concierge. This role ensures all departmental operations align with the company’s exceptional standards of service excellence and commitment to fostering a positive and engaging team culture. The Director of Guest Relations will communicate effectively, make strategic decisions, and promote Guest Relations across various hotel departments. Flexibility with scheduling is required to meet the operational demands of the department.

Responsibilities
  • Communicate effectively with team members and guests by use of telephone, in person, and written correspondence.
  • Represent senior management and promote Guest Relations within the hotel.
  • Evaluate guest concerns in terms of cost and benefit for optimal solutions.
  • Interact with guests, handle complaints, and ensure guest satisfaction.
  • Manage special requests and staff interactions with discretion and confidentiality.
  • Utilize payroll and staffing management systems efficiently.
  • Enforce policies, monitor customer feedback, and suggest operational improvements.
  • Maintain a positive attitude and professionalism in all interactions.
  • Provide coaching, counseling, and development opportunities to team members.
  • Ensure timely corrective action planning and accurate performance feedback.
  • Uphold grooming guidelines, conduct interviews, and keep accurate records.
  • Maximize room revenue and compensate guests for service failures when necessary.
Qualifications
  • Bachelor's degree in a relevant field is required; Master's degree is preferred.
  • Previous leadership experience in the hospitality industry.
  • Strong communication skills, both verbal and written.
  • Decision-making abilities focused on the best interests of all parties involved.
  • Customer service orientation with a focus on guest satisfaction.
  • Proficiency in payroll and staffing management systems.
  • Ability to enforce policies, monitor feedback trends, and implement improvements.
  • Excellent interpersonal skills and professionalism in all interactions.
  • Experience in coaching, counseling, and staff development.
  • Fiscal responsibility and revenue maximization awareness.
  • Willingness to represent the hotel to various stakeholders and media outlets.
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