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Guest Relations Director Jobs (NOW HIRING)

SMR

Guest Relations Manager

Pigeon Forge, TN · On-site

$50K - $55K/yr

Direct and assist Guest Relations team members for efficiency in early check-ins and late check ... outs to accommodate/exceed guest expectations and maximize potential revenue opportunities.

007 Price Cutter

Guest Relations

Seymour, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

055 Price Cutter

Guest Relations

Clinton, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

029 Price Cutter

Guest Relations

Lebanon, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

055 Price Cutter

Guest Relations

Aurora, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

010 King Cash Saver

Guest Relations

Lebanon, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

055 Price Cutter

Guest Relations

Clinton, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

024 King Food Saver

Guest Relations

Neosho, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

056 Price Cutter

Guest Relations

Waynesville, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

086 Price Cutter

Guest Relations

Marshfield, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

TEAM FX

Guest Relations Teammate

Hunt Valley, MD · On-site

The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...

085 Price Cutter

Guest Relations

Fair Grove, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

055 Price Cutter

Guest Relations

New Madrid, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

072 King Food Saver

Guest Relations

Reeds Spring, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

016 King Food Saver

Guest Relations

Cassville, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

001 Pyramid Foods

Guest Relations

House Springs, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

055 Price Cutter

Guest Relations

Cassville, MO · On-site

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager Pyramid Foods Team Objective Pyramid Foods believes in supporting our local communities and is dedicated to ...

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Guest Relations Director information

See salary details

$52.5K

$146.1K

$247K

How much do guest relations director jobs pay per year?

As of Sep 7, 2026, the average yearly pay for guest relations director in the United States is $146,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,500.00 and $195,000.00 per year, depending on experience, location, and employer.

What is a guest relations director?

Guest Relations Directors are professionals responsible for ensuring exceptional guest experiences in hospitality settings like hotels, resorts, or event venues. They oversee guest services, handle complaints or special requests, and lead teams to maintain high satisfaction standards. Their role often includes training staff, developing guest service policies, and addressing any issues that arise during a guest's stay to enhance overall satisfaction and loyalty.

How does a guest relations director typically collaborate with other departments to enhance the guest experience?

A Guest Relations Director works closely with various departments such as front office, housekeeping, food and beverage, and event management to ensure seamless service delivery and address guest needs efficiently. Regular interdepartmental meetings and communication are essential for anticipating guest expectations and resolving issues swiftly. By fostering strong cross-functional relationships, the Guest Relations Director can implement guest feedback and coordinate special requests, ultimately elevating the overall guest experience.

What are the key skills and qualifications needed to thrive as a guest relations director, and why are they important?

To thrive as a Guest Relations Director, you need a background in hospitality management, excellent customer service skills, and prior supervisory experience in guest services. Familiarity with property management systems (PMS), customer relationship management (CRM) software, and sometimes certifications like CHA (Certified Hotel Administrator) are typical requirements. Outstanding interpersonal communication, conflict resolution, and leadership abilities set top performers apart in this role. These skills are crucial for ensuring exceptional guest experiences, efficiently resolving issues, and maintaining high service standards that drive customer loyalty.

What is the difference between Guest Relations Director vs Customer Service Manager?

AspectGuest Relations DirectorCustomer Service Manager
CredentialsExperience in hospitality, leadership skillsExperience in customer service, communication skills
Work EnvironmentHotels, resorts, luxury establishmentsRetail, corporate offices, service centers
Industry UsageCommon in hospitality and tourismWidespread across various industries
Search & ComparisonOften compared for guest experience rolesMore general, less specific to hospitality

The Guest Relations Director primarily focuses on managing guest experiences in hospitality settings, emphasizing luxury service and personalized attention. In contrast, the Customer Service Manager oversees broader customer support functions across industries, focusing on satisfaction and issue resolution. While both roles require strong communication skills and leadership, the Guest Relations Director's role is more specialized within the hospitality industry, making it distinct from the more general Customer Service Manager position.

More about Guest Relations Director jobs

What cities are hiring for Guest Relations Director jobs?

Cities with the most Guest Relations Director job openings:

What are the most commonly searched types of Guest Relations jobs?

The most popular types of Guest Relations jobs are:

What states have the most Guest Relations Director jobs?

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The top searched job categories for Guest Relations Director jobs are:

Guest Relations Director jobs near you
Infographic showing various Guest Relations Director job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Temporary. Highlights an 100% In-person job distribution, with an average salary of $146,114 per year, or $70.2 per hour.

Guest Relations

Triple Crown Senior Living

Indianapolis, IN

Full-time, Part-time, Per diem

Medical, Dental, Vision, Retirement

Posted 27 days ago

Job description

Position: Guest Relations - Avalon Senior Living

Schedule: PRN, days and evenings

Location: Indianapolis, IN 46237

At Avalon Senior Living we are committed to providing compassionate, high-quality care that enriches the lives of our residents. Our team creates a welcoming environment where residents feel at home, supported, and valued. Join us and make a difference in the lives of seniors every day!

We are seeking a dedicated and compassionate Guest Relations to join our team. Guest Relations is responsible for greeting and assisting all visitors and residents in the community, answering incoming calls and directing callers to appropriate personnel. Guest Relations is committed to building ongoing relationships with residents, families, and vendors, fostering positive communication, and ensuring ongoing customer satisfaction. If you are detail-oriented, committed to excellence, and passionate about making a difference in the lives of others, we encourage you to apply!

Essential Duties:

  • Welcome residents, families, new employees, and vendors upon entrance
  • Act as the point of reference for residents and families who need assistance or information
  • Monitor visitor access and immediately report any concerns to the Executive Director
  • Ensure first-impression standards for residents and visitors in the entryway and common areas
  • Participates in and support the team in meeting resident needs
  • Prepare tour folders for prospects and walk-in tours
  • Perform administrative and clerical duties as necessary
  • Answer calls, assess callers' needs, forward calls to the appropriate personnel; assist to ensure customer needs are met appropriately and quickly

Work Experience Requirements:

  • Minimum of two (2) years of experience in a similar role, preferably in a senior living or healthcare setting
  • Enthusiasm and a positive attitude
  • Ability to juggle multiple priorities
  • Work independently, maintain confidentiality and professionalism, and be a positive leader
  • Demonstrate practical interpersonal skills as well as sound judgment and good decision-making skills
  • Maintain good working relationships with residents and co-workers
  • Proficiency in basic computer applications (e.g., Microsoft Office)
  • Willingness to perform additional duties as assigned

What We Offer:

  • We offer On-Demand Pay so you can access wages you’ve already earned between paydays. Perfect for unexpected expenses!
  • Competitive salary
  • 401(k) retirement plan (available to both full-time and part-time employees)
  • Opportunities for professional growth and development
  • A supportive, inclusive work environment where you can make a meaningful impact
  • Comprehensive health, dental, vision, and voluntary benefits for eligible full-time employees
  • The opportunity to be part of a growing, vibrant company