Guest Relations Director - LRMB About LRMB LRMB is redefining ultra-luxury residential hospitality in Miami Beach. We manage a curated portfolio of high-end residences within premier hotel programs ...
Guest Relations Director - LRMB About LRMB LRMB is redefining ultra-luxury residential hospitality in Miami Beach. We manage a curated portfolio of high-end residences within premier hotel programs ...
Salary: $75k-$85k Guest Relations Director LRMB About LRMB LRMB is redefining ultra-luxury residential hospitality in Miami Beach. We manage a curated portfolio of high-end residences within premier ...
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Salary: $75k-$85k Guest Relations Director LRMB About LRMB LRMB is redefining ultra-luxury residential hospitality in Miami Beach. We manage a curated portfolio of high-end residences within premier ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
Guest Relations
Dallas, TX · On-site
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
Guest Relations
Dallas, TX · On-site
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
Guest Relations
Fort Worth, TX · On-site
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
Guest Relations
Fort Worth, TX · On-site
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX. The Teammate is to create an exceptional experience for every guest and be sure ...
Guest Relations Manager
Pigeon Forge, TN · On-site
$50K - $55K/yr
Direct and assist Guest Relations team members for efficiency in early check-ins and late check ... outs to accommodate/exceed guest expectations and maximize potential revenue opportunities.
Guest Relations Manager
Pigeon Forge, TN · On-site
$50K - $55K/yr
Direct and assist Guest Relations team members for efficiency in early check-ins and late check ... outs to accommodate/exceed guest expectations and maximize potential revenue opportunities.
Guest Relations
Lancaster, PA · On-site
$15/hr
Overview Guest Relations Specialist (Part Time-Overnight Shift) Willow Valley Communities | Guest ... Answer calls professionally and direct inquiries appropriately * Communicate effectively with team ...
Guest Relations
Lancaster, PA · On-site
$15/hr
Overview Guest Relations Specialist (Part Time-Overnight Shift) Willow Valley Communities | Guest ... Answer calls professionally and direct inquiries appropriately * Communicate effectively with team ...
Guest Relations
Lancaster, PA · On-site
$15/hr
Overview Guest Relations Specialist (Part Time-Overnight Shift) Willow Valley Communities | Guest ... Answer calls professionally and direct inquiries appropriately * Communicate effectively with team ...
Guest Relations
Lancaster, PA · On-site
$15/hr
Overview Guest Relations Specialist (Part Time-Overnight Shift) Willow Valley Communities | Guest ... Answer calls professionally and direct inquiries appropriately * Communicate effectively with team ...
Guest Relations
Lancaster, PA · On-site
$15/hr
Overview Guest Relations Specialist (Part Time-Overnight Shift) Willow Valley Communities | Guest ... Answer calls professionally and direct inquiries appropriately * Communicate effectively with team ...
Guest Relations
Lancaster, PA · On-site
$15/hr
Overview Guest Relations Specialist (Part Time-Overnight Shift) Willow Valley Communities | Guest ... Answer calls professionally and direct inquiries appropriately * Communicate effectively with team ...
Guest Relations Specialist (Part Time-Overnight Shift) Willow Valley Communities | Guest Suites ... Answer calls professionally and direct inquiries appropriately * Communicate effectively with team ...
Guest Relations Specialist (Part Time-Overnight Shift) Willow Valley Communities | Guest Suites ... Answer calls professionally and direct inquiries appropriately * Communicate effectively with team ...
Position Summary Lead the guest relations and quality assurance for the A&K in the US source market ... Personally handle escalated issues and inform the Managing Director as appropriate. * Recommend ...
Position Summary Lead the guest relations and quality assurance for the A&K in the US source market ... Personally handle escalated issues and inform the Managing Director as appropriate. * Recommend ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...
Position Summary Lead the guest relations and quality assurance for the A&K in the US source market ... Personally handle escalated issues and inform the Managing Director as appropriate. * Recommend ...
Position Summary Lead the guest relations and quality assurance for the A&K in the US source market ... Personally handle escalated issues and inform the Managing Director as appropriate. * Recommend ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...
Guest Relations Teammate
Baltimore, MD · On-site
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...
The Guest Relations Teammate is a direct representation of FX and provides the guests first and last impression of FX Studios. The Teammate is to create an exceptional experience for every guest and ...
Guest Relations Director information
See salary details
$52.5K - $70.2K
6% of jobs
$70.2K - $87.9K
14% of jobs
$96.3K is the 25th percentile. Wages below this are outliers.
$87.9K - $105.5K
11% of jobs
$105.5K - $123.2K
17% of jobs
The median wage is $130.6K / yr.
$123.2K - $140.9K
6% of jobs
$140.9K - $158.6K
7% of jobs
$158.6K - $176.3K
7% of jobs
$188.6K is the 75th percentile. Wages above this are outliers.
$176.3K - $194K
9% of jobs
$194K - $211.6K
11% of jobs
$211.6K - $229.3K
9% of jobs
$229.3K - $247K
2% of jobs
$52.5K
$146.1K
$247K
How much do guest relations director jobs pay per year?
As of Jun 10, 2026, the average yearly pay for guest relations director in the United States is $146,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,500.00 and $195,000.00 per year, depending on experience, location, and employer.
What is the difference between Guest Relations Director vs Customer Service Manager?
| Aspect | Guest Relations Director | Customer Service Manager |
|---|---|---|
| Credentials | Experience in hospitality, leadership skills | Experience in customer service, communication skills |
| Work Environment | Hotels, resorts, luxury establishments | Retail, corporate offices, service centers |
| Industry Usage | Common in hospitality and tourism | Widespread across various industries |
| Search & Comparison | Often compared for guest experience roles | More general, less specific to hospitality |
The Guest Relations Director primarily focuses on managing guest experiences in hospitality settings, emphasizing luxury service and personalized attention. In contrast, the Customer Service Manager oversees broader customer support functions across industries, focusing on satisfaction and issue resolution. While both roles require strong communication skills and leadership, the Guest Relations Director's role is more specialized within the hospitality industry, making it distinct from the more general Customer Service Manager position.
How does a Guest Relations Director typically collaborate with other departments to enhance the guest experience?
A Guest Relations Director works closely with various departments such as front office, housekeeping, food and beverage, and event management to ensure seamless service delivery and address guest needs efficiently. Regular interdepartmental meetings and communication are essential for anticipating guest expectations and resolving issues swiftly. By fostering strong cross-functional relationships, the Guest Relations Director can implement guest feedback and coordinate special requests, ultimately elevating the overall guest experience.
What are guest relations directors?
Guest Relations Directors are professionals responsible for ensuring exceptional guest experiences in hospitality settings like hotels, resorts, or event venues. They oversee guest services, handle complaints or special requests, and lead teams to maintain high satisfaction standards. Their role often includes training staff, developing guest service policies, and addressing any issues that arise during a guest's stay to enhance overall satisfaction and loyalty.
What are the key skills and qualifications needed to thrive as a Guest Relations Director, and why are they important?
To thrive as a Guest Relations Director, you need a background in hospitality management, excellent customer service skills, and prior supervisory experience in guest services. Familiarity with property management systems (PMS), customer relationship management (CRM) software, and sometimes certifications like CHA (Certified Hotel Administrator) are typical requirements. Outstanding interpersonal communication, conflict resolution, and leadership abilities set top performers apart in this role. These skills are crucial for ensuring exceptional guest experiences, efficiently resolving issues, and maintaining high service standards that drive customer loyalty.
More about Guest Relations Director jobs
What cities are hiring for Guest Relations Director jobs? Cities with the most Guest Relations Director job openings:
What are the most commonly searched types of Guest Relations jobs? The most popular types of Guest Relations jobs are:
What states have the most Guest Relations Director jobs? States with the most job openings for Guest Relations Director jobs include:
What job categories do people searching Guest Relations Director jobs look for? The top searched job categories for Guest Relations Director jobs are:
Full-time
Posted 22 days ago
Job description
Guest Relations Director - LRMB
About LRMB
LRMB is redefining ultra-luxury residential hospitality in Miami Beach. We manage a curated portfolio of high-end residences within premier hotel programs, delivering an elevated hospitality experience that blends the privacy of luxury residential living with the personalized service of the world's finest hotels.
Our mission is to create a seamless, deeply personalized guest journey where every stay feels curated, effortless, and memorable. We are building a hospitality culture that reflects7-star service standards, anticipates guest needs before arrival, and transforms each interaction into an opportunity to exceed expectations.
The Role
We are seeking aGuest Relations Directorwho will take ownership of the entire guest journey across a portfolio of more than90 luxury residences. This leader will set the tone for service excellence, ensuring that every guest interaction-from pre-arrival planning through departure-is thoughtful, personalized, and executed at the highest level.
This role is not simply about managing daily operations; it is aboutshaping the guest experience, building a culture of exceptional service, and driving revenue through curated concierge and lifestyle offerings. The Guest Relations Manager will lead a team dedicated to delivering intuitive hospitality while cultivating meaningful guest relationships that define the LRMB brand.
Key Responsibilities
Own the Guest Journey
- Lead the full lifecycle of the guest experience, from pre-arrival preparation to post-stay follow-up.
- Implement and overseepre-arrival intelligence strategiesto anticipate guest preferences, special occasions, and lifestyle needs.
- Ensure each guest stay feels highly personalized and seamlessly executed.
Build a Luxury Service Culture
- Establish and maintain7-star hospitality standardsacross all guest interactions.
- Foster a culture of proactive, intuitive service across a team supporting90+ luxury residences.
- Lead by example in delivering warm, professional, and highly personalized hospitality.
Lead Guest Relations Operations
- Oversee daily Guest Relations operations, including front desk and concierge functions.
- Conduct team briefings to align staff on VIP arrivals, guest preferences, and operational priorities.
- Ensure service etiquette, professionalism, and guest engagement standards are consistently upheld.
Drive Revenue Through Curated Guest Experiences
- Develop and implementupsell and concierge strategiesthat enhance the guest experience while generating incremental revenue.
- Curate and promote personalized experiences including dining reservations, transportation, local experiences, wellness services, and special events.
- Build and maintain strong relationships with preferred luxury vendors and partners.
Team Leadership & Development
- Recruit, train, and mentor Guest Relations team members.
- Oversee scheduling, performance management, and professional development.
- Cultivate a motivated team aligned with LRMB's commitment to excellence.
Guest Experience & Systems Management
- Maintain accurate guest profiles within the PMS to ensure personalized service delivery.
- Manage guest communication and requests through the Alice platform.
- Ensure accurate billing and coordination of concierge services.
Continuous Improvement
- Monitor guest feedback, online reviews, and service trends to refine the guest experience.
- Identify opportunities to enhance service standards and operational efficiency.
- Actively contribute to the ongoing evolution of LRMB's luxury hospitality platform.
Skills & Qualifications
- Exceptional interpersonal and communication skills, both in person and by phone
- Fluent in written and spoken English
- Highly organized with strong multitasking and coordination abilities
- Professional, polished, and service-oriented demeanor
- Ability to thrive in a fast-paced luxury hospitality environment
- Strong leadership skills with the ability to motivate and inspire teams
- Comfortable using multiple hospitality systems and technology platforms
- Flexible availability including evenings, weekends, and holidays
- Strong knowledge of Miami's luxury dining, entertainment, and lifestyle offerings preferred
Ideal Candidate Profile
- 5+ years of leadership experience in luxury hospitality, concierge, or guest relations
- Experience inhigh-end hotel, residential hospitality, or luxury lifestyle services
- Demonstrated ability to deliverexceptional personalized service at scale
- Strong problem-solving, analytical, and decision-making abilities
- Fluency in additional languages, particularlySpanish, is a plus
- Passion for creating memorable experiences and building lasting guest relationships
Why Join LRMB
This is an opportunity to help shape the future ofultra-luxury residential hospitality in Miami Beach. Our team is building something distinctive: a service culture that blends world-class hospitality with the exclusivity and personalization of private luxury living.
If you are passionate about delivering extraordinary guest experiences and leading teams to exceed expectations, we invite you to join us in setting a new standard for residential hospitality.