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Guest Engagement Jobs (NOW HIRING)

RaceTrac

Guest Engagement Specialist

Atlanta, GA

$35K - $40K/yr

The Guest Engagement Specialist receives and resolves guest service issues in prompt, efficient, and courteous manner. This individual provides exceptional guest service and works with other ...

Marbles Kids Museum

Guest Engagement Host

Raleigh, NC · On-site

Marbles is hiring a playful, energetic, and self-motivated Guest Engagement Host! This position plays an essential role in providing memorable, engaging, welcoming, and safe experiences for all ...

Marbles Kids Museum

Guest Engagement Host

Raleigh, NC · On-site

$13.50 - $18.50/hr

Marbles is hiring a playful, energetic, and self-motivated Guest Engagement Host! This position plays an essential role in providing memorable, engaging, welcoming, and safe experiences for all ...

North Carolina

Guest Engagement Assistant

Asheboro, NC · On-site

$16/hr

In this role, the Guest Engagement Assistant connects Zoo guests with the Zoo's conservation and animal welfare initiatives through assigned Investigation Stations on-site and through the Zoo Trekker ...

Saint Francis House Inc

Guest Engagement Liaison

Boston, MA · On-site

$20.41 - $22.22/hr

Work collaboratively with other team members within the Guest Services Department to provide coverage and further engagement with guests as needed. * Proactively communicate with teammates regarding ...

St Francis House

Guest Engagement Liaison

Boston, MA · On-site

$20.41 - $22.22/hr

Work collaboratively with other team members within the Guest Services Department to provide coverage and further engagement with guests as needed. * Proactively communicate with teammates regarding ...

Great Wolf Lodge

Guest Engagement Specialist

Baraboo, WI · On-site

$15/hr

Pay: $15.00  At Great Wolf, the Entertainment Ambassador creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads Great Wolf Lodge kids' activities and ...

Utah Hockey Club

Guest Engagement Associate

Sandy, UT · On-site

$18 - $20/hr

Guest Engagement Associates are the first and most consistent point of contact for guests at the Utah Mammoth Practice Facility. This role is essential for creating a welcoming, organized, and ...

Utah Mammoth

Guest Engagement Associate

Sandy, UT

$18 - $20/hr

Guest Engagement Associates are the first and most consistent point of contact for guests at the Utah Mammoth Practice Facility. This role is essential for creating a welcoming, organized, and ...

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Guest Engagement information

See salary details

$27K

$77.8K

$136.5K

How much do guest engagement jobs pay per year?

As of Aug 26, 2026, the average yearly pay for guest engagement in the United States is $77,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $94,000.00 per year, depending on experience, location, and employer.

What is guest engagement?

Guest Engagement refers to the strategies and actions taken by businesses, especially in hospitality and service industries, to interact with and create positive experiences for their guests. This role often involves greeting guests, addressing their needs, collecting feedback, and ensuring customer satisfaction throughout their visit. Effective Guest Engagement helps build lasting relationships with guests, increases loyalty, and can lead to positive reviews and repeat business. Professionals in this field must have strong communication skills, empathy, and a focus on delivering outstanding service.

What are the key skills and qualifications needed to thrive in guest engagement?

To thrive in Guest Engagement, you need excellent customer service skills, problem-solving abilities, and often a background in hospitality or related fields. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) software, and reservation platforms is typically required. Strong interpersonal communication, empathy, and adaptability help you build rapport and respond effectively to guest needs. These skills ensure a positive and memorable experience for guests, driving satisfaction and repeat business.

How does a guest engagement professional typically collaborate with other departments to enhance the overall guest experience?

Guest Engagement professionals often work closely with teams such as front desk, housekeeping, food and beverage, and event planning to ensure guests' needs are met seamlessly. They act as a liaison, communicating guest feedback and special requests to relevant departments, and may coordinate personalized experiences or resolve issues promptly. This cross-departmental collaboration is essential for creating memorable stays and maintaining high guest satisfaction, making strong communication and teamwork key components of the role.

What is the difference between Guest Engagement vs Guest Services?

AspectGuest EngagementGuest Services
Primary FocusBuilding relationships and enhancing guest experience through proactive interactionProviding immediate assistance and resolving guest issues
Skills RequiredCommunication, interpersonal skills, customer relationship managementProblem-solving, customer service, product knowledge
Work EnvironmentHotels, resorts, entertainment venues, where interaction is ongoingFront desk, concierge, customer support areas
Common CertificationsHospitality certifications, customer service trainingCustomer service certifications, hospitality training

Guest Engagement focuses on creating meaningful relationships and enhancing the overall guest experience through proactive interactions. In contrast, Guest Services primarily involves addressing immediate guest needs and resolving issues efficiently. Both roles are vital in the hospitality industry but differ in their approach and scope.

Is guest engagement a stressful job?

Guest engagement roles often involve interacting with diverse customers, managing multiple tasks, and maintaining a positive attitude, which can be stressful during busy periods or when handling difficult guests. However, the level of stress varies depending on the work environment, workload, and individual skills in communication and problem-solving.

What is a guest engagement specialist?

A guest engagement specialist is a professional responsible for interacting with guests to enhance their experience, often in hospitality or entertainment settings. They use communication skills and customer service tools to build positive relationships, address concerns, and promote guest satisfaction. This role may require knowledge of CRM systems and a friendly, proactive approach.
More about Guest Engagement jobs

What job categories do people searching Guest Engagement jobs look for?

The top searched job categories for Guest Engagement jobs are:

Guest Engagement jobs near you
Infographic showing various Guest Engagement job openings in the United States as of August 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% In-person job distribution, with an average salary of $77,797 per year, or $37.4 per hour.

Guest Engagement Guides

WONDERS OF WILDLIFE NATIONAL MUSEUM AND AQUARIUM

Springfield, MO • On-site

Other

Re-posted 20 days ago

Job description

Guest Engagement Guide:

What we need:

Be among the first to greet our guests with a cheerful smile as you welcome them to the largest, most immersive fish and wildlife attraction in the world. Assist guests by providing genuine Ozarks hospitality and legendary service as you help them locate needed facilities and amenities as you engage them in conversation to build excitement for the adventure that awaits just around the corner!

What you may do:

Guest engagement guides are stationed at exhibits throughout the aquarium to provide information on the species and habitats showcased. As a volunteer, you will be provided with information that will help you inform our visitors about the mysteries of the deep by presenting fascinating facts, asking thoughtful questions, and telling exciting stories. This is a vital part of our mission, as it provides our visitors with a deeper understanding and connection to the living world.

  • Provide guests with educational and engaging information about the habitat, animals, and conservation messages within each gallery.
  • Assist guests at aquarium touch experiences (stingray touch and invertebrate touch).
  • Assist guests with information to make their experience world-class.
  • Opportunities to assist with special events and related activities

How this will help us:

This role helps Wonders of Wildlife extend our reach and goal to educate people of all ages through an authentic, educational, and fun celebration of wildlife conservation.

How this will help you:

Volunteers are able to explore their passions and discover new interests through versatile trainings on conservation, various exhibits, a variety of animals and much more! WOW volunteers also have many first-hand opportunities for unique experiences, retail and ticket benefits, and are celebrated during regular team member events.

Skills & Experience Needed:

  • Must be at least 16 years of age
  • Comfortable and confident speaking with the public
  • Excited to share information on animals, upcoming events, and conservation efforts
  • On-going gallery and exhibit trainings offered to build skills and confidence
  • Passionate about WOW's mission to celebrate hunters, anglers, and stewards of the land
  • Ability to stand and sit for periods of time and to move intermittently throughout the day

Availability/Time Commitment:

  • Weekly shifts preferred; Volunteers must maintain an active status consisting of 2 shifts per month
  • Volunteers self-schedule using the Better Impact app with daily opportunities to fit your busy lifestyle

Fun Fact about the Department:

Volunteers logged over 25,000 hours of service in 2021.

Volunteer Services Contact Info:

Phone: 417-709-3900

Email: wow.volunteers@wondersofwildlife.org

Website: www.wondersofwildlife.org/volunteer/

Watch our video to learn more: Docents and Guest Engagement Guides

Apply