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Remote Guest Services Jobs (NOW HIRING)

Air Combat Command

$15/hr

The primary purpose of this position is to provide front desk, guest services support for lodging operations. Learn more about this agency Duties Help * Receives and confirms room reservations by ...

Guest Services, Inc.

Reservationist - Remote

Naples, FL · On-site +1

$15 - $18.75/hr

Ability to quickly find/access data for guest assistance. * Excellent interpersonal, administrative, telephone and other communication skills. * Strong customer service abilities. Actively looks for ...

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How much do remote guest services jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for remote guest services in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Guest Services position, and why are they important?

To thrive in a Remote Guest Services role, you need excellent customer service skills, problem-solving abilities, and strong written and verbal communication, often backed by prior hospitality or call center experience. Familiarity with customer relationship management (CRM) software, online booking systems, and communication tools like live chat platforms is typically required. Patience, empathy, and adaptability are vital soft skills that help you deliver outstanding service remotely. These qualities ensure that you can efficiently address guest needs, foster positive experiences, and successfully represent your organization from a distance.

What are some common challenges faced by Remote Guest Services representatives, and how can they be managed?

Working in Remote Guest Services often involves managing high volumes of guest inquiries, resolving issues without in-person contact, and adapting to diverse communication styles. Staying organized, maintaining clear and timely responses, and utilizing digital tools efficiently can help address these challenges. It’s also important to proactively communicate with both guests and teammates, ensuring everyone’s needs are met. Many employers offer training and ongoing support to help you overcome obstacles and provide a high level of service, even when working from home.

What is a Remote Guest Services job?

A Remote Guest Services job involves assisting customers or guests virtually, typically through phone, email, or chat. Responsibilities may include handling reservations, answering inquiries, resolving issues, and providing excellent customer service. This role is common in industries like hospitality, travel, and customer support. Strong communication skills, problem-solving abilities, and familiarity with company policies are essential. It allows employees to work from home while ensuring a positive experience for guests.

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Remote Guest Services jobs near you
Infographic showing various Remote Guest Services job openings in the United States as of July 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Temporary. Highlights an 100% Physical job distribution, with an average salary of $33,971 per year, or $16.3 per hour.
Guest Services Coordinator

Guest Services Coordinator

Better Talent

Santa Barbara, CA • Remote

$25 - $30/hr

Full-time

Retirement

Posted 7 days ago

Job description

Company Overview

Paradise Retreats prides themselves in offering Santa Barbara and Montecito’s most spectacular vacation rentals. Working closely with each and every Paradise Retreats guest, their team ensures their clients are matched with the perfect residence, sitting at the height of resort-style living and equipped with a host of amenities.

Position Summary

The Guest Services Coordinator position is responsible for collecting and processing reservation payments, auditing line items for correct charges, and approving guest lists. This position will also respond to all reservation inquiries and guest requests or complaints in a prompt manner. This position will support the Property Services Coordinator by fulfilling work orders and communicating with housekeeping and other vendors, attending maintenance and housekeeping concerns, as well as responding to all guests and owner inquiries.

Key Responsibilities

  • Answers phone calls directed to both Guest Services and Property Services departments

  • Approve incoming reservations: review and approve all signed agreements, guest list and reservation-specific details.

  • Process reservation payments (initial and final).

  • Respond to all reservation inquiries, both direct and through Airbnb and VRBO, via text, email, phone (inquiries about Paradise Retreats' services, early check-in/late check-out requests, property specific questions, modifications to existing reservation dates, etc.)

  • Send access/lockbox details to all incoming guests

  • Input owner blocks if an owner does not use the owner portal

  • Coordinate with housekeeping and other vendors to resolve early check-in/late check-out requests and property issues or complaints

  • Maintain clear and concise communication with staff and guests

  • Respond to guests and property owners reported issues and or complaints at properties

  • Create work orders and dispatch technicians to resolve issues

  • Review and take necessary action on property inspection reports

  • Manage maintenance inquiries in a timely manner via phone and email

  • Schedule vendors when maintenance issues arise, or vendor assistance is needed

  • Ensure guests have access codes and resolve any access issues when needed.

  • Performs other duties as assigned by supervisor

Required Qualifications

  • A High School Diploma or equivalent is required.

  • Two (2) years of experience in property management and/or real estate, auditing, and payment processing.

  • Proficient in Excel, Word, and any other related computer programs.

  • Strong ability to multi-task and stay focused.

  • Ability to respond to time sensitive messages and emails in a professional manner

  • Proven track record of integrity and hard work

  • Bilingual in English and Spanish strongly desired

  • Professional phone vernacular

  • Positive attitude with the ability to operate under pressure

  • Strong organizational skills

  • Able to work holidays if needed

Compensation, Benefits, & ScheduleHourly Salary $25 - $30Benefits

  • Retirement benefits or accounts

Schedule Availability:

  • Option 1: Saturday only, 9:00 AM–5:30 PM, fully remote.

  • Option 2: Saturday plus one additional weekday, 9:00 AM–5:30 PM, fully remote.