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Guest Services Director Jobs (NOW HIRING)

Metro Stars Gymnastics

Guest Services Director

Omaha, NE · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the Guest Services Director, you will oversee all front-of-house operations, ensuring that every visitor receives outstanding service and that our staff is motivated and well-trained. If you're ...

Metro Stars Gymnastics

Guest Services Director

Omaha, NE

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the Guest Services Director, you will oversee all front-of-house operations, ensuring that every visitor receives outstanding service and that our staff is motivated and well-trained. If you're ...

Metro Stars Gymnastics

Guest Services Director

Omaha, NE · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the Guest Services Director, you will oversee all front-of-house operations, ensuring that every visitor receives outstanding service and that our staff is motivated and well-trained. If you're ...

Mirbeau Inn and Spa

Director of Guest Services

Plymouth, MA · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Services Director At Mirbeau, we've spent more than 25 years delivering award-winning hospitality rooted in wellness, care, and excellence. As a Forbes-rated, family-owned company, we're ...

Alaska Air Group

Director Guest Services

Honolulu, HI · On-site

$124K - $193K/yr

  • Retirement

  • PTO

Director, Station Guest Services The Director, Station Guest Services leads and drives a safe, reliable operation while maintaining the highest standards in guest services at Alaska Airlines (AS) and ...

Mirbeau Inn and Spa

Director of Guest Services

Plymouth, MA · On-site

$65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Services Director oversees the front desk team, collaborates with different departments, and ultimately ensures each guest journey is smooth, personal and memorable, with each arrival and ...

Alaska Airlines

Director Guest Services

Honolulu, HI · On-site

$162K - $251K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Role Summary The Director, Station Guest Services leads and drives a safe, reliable operation while maintaining the highest standards in guest services at Alaska Airlines (AS) and Hawaiian Airlines ...

Alaska Airlines

Director Guest Services

Honolulu, HI · On-site

$124K - $193K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Role Summary The Director, Station Guest Services leads and drives a safe, reliable operation while maintaining the highest standards in guest services at Alaska Airlines (AS) and Hawaiian Airlines ...

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Guest Services Director information

See salary details

$35K

$80.3K

$114.5K

How much do guest services director jobs pay per year?

As of Aug 15, 2026, the average yearly pay for guest services director in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest services director, and why are they important?

To thrive as a Guest Services Director, you need strong leadership abilities, extensive experience in hospitality management, and typically a bachelor’s degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management (CRM) software, and relevant certifications like Certified Hospitality Supervisor (CHS) are highly beneficial. Exceptional interpersonal skills, problem-solving abilities, and a customer-focused mindset help distinguish top performers in this role. These skills and qualities are vital for ensuring seamless guest experiences, resolving issues efficiently, and leading teams to uphold high service standards.

How does a guest services director typically collaborate with other departments to enhance the guest experience?

A Guest Services Director works closely with departments such as housekeeping, maintenance, food and beverage, and front desk to ensure a seamless and high-quality experience for guests. Regular coordination meetings and open lines of communication are essential for addressing guest feedback, resolving issues promptly, and implementing service improvements. By fostering strong interdepartmental relationships, the Guest Services Director can anticipate potential challenges and proactively create solutions that elevate overall guest satisfaction.

What does a guest services director do?

A Guest Services Director oversees the operations of guest services in a hospitality or entertainment setting, such as a hotel, resort, or event venue. Their main responsibilities include ensuring guests have a positive experience, managing guest relations staff, resolving complaints, and coordinating with other departments to meet guest needs. They also develop and implement service policies, train employees, and monitor service quality to maintain high standards. The Guest Services Director plays a key role in upholding the organization's reputation for excellent customer service.

What is the difference between Guest Services Director vs Front Desk Manager?

AspectGuest Services DirectorFront Desk Manager
ResponsibilitiesOversees guest experience, manages guest relations, and coordinates service teamsManages front desk operations, check-ins, reservations, and staff scheduling
CredentialsExperience in hospitality, leadership skills, possibly a hospitality degreeCustomer service experience, hospitality or hotel management background often preferred
Work EnvironmentHigh-level management in hotels, resorts, or large hospitality venuesFront desk area, hotel lobby, or reception area

While both roles focus on guest satisfaction, the Guest Services Director has a broader leadership role overseeing overall guest experience, whereas the Front Desk Manager handles daily front desk operations. The Director typically has more strategic responsibilities, while the Manager focuses on operational tasks.

More about Guest Services Director jobs

What cities are hiring for Guest Services Director jobs?

Cities with the most Guest Services Director job openings:

What are the most commonly searched types of Guest Services jobs?

The most popular types of Guest Services jobs are:

Who are the top companies hiring for Guest Services Director jobs?

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What states have the most Guest Services Director jobs?

States with the most job openings for Guest Services Director jobs include:

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Guest Services Director jobs near you
Infographic showing various Guest Services Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Guest Services Director

Metro Stars Gymnastics

Omaha, NE • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Metro Stars Gymnastics is looking for a dynamic and dedicated Guest Services Director to lead our customer service team and enhance the experience of every guest who visits our facility. As the Guest Services Director, you will oversee all front-of-house operations, ensuring that every visitor receives outstanding service and that our staff is motivated and well-trained. If you're passionate about creating welcoming environments and have exceptional leadership and communication skills, we want you on our team!

Responsibilities
  • Lead and manage the Guest Services team, providing coaching, training, and support to ensure high standards of customer service
  • Develop and implement customer service policies and procedures aimed at enhancing guest satisfaction and loyalty
  • Handle guest concerns and complaints promptly and effectively, ensuring resolution and satisfaction
  • Collaborate with other departments to streamline processes and improve overall operations
  • Monitor and evaluate guest services performance, providing feedback and recommendations for improvement
  • Plan and organize guest engagement initiatives and events to promote community relations

Requirements

  • Proven experience in a leadership role within customer service, preferably in a recreational or athletic setting
  • Strong interpersonal and communication skills, with a passion for creating positive experiences for guests
  • Outstanding problem-solving capabilities and the ability to think quickly in high-pressure situations
  • Experience developing training programs and materials for staff
  • Ability to work flexible hours, including evenings and weekends, as needed

Benefits

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Employee Discount
  • Health Insurance
  • Pet Insurance
  • Paid Time Off
  • Vision Insurance