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Guest Services Director Jobs (NOW HIRING)

Great Wolf Lodge

Director, Guest Services

Centralia, WA · On-site

$90K - $105K/yr

Pay: $90000  - $105000  At Great Wolf, our Director of Guest Services strives to continually improve guest and employee satisfaction, maximize the financial performance of the department ...

OMAHA ZOO GROUP

Director of Guest Services

Omaha, NE · On-site

$85K/yr

Director of Guest Services FLSA Status: Exempt Classification: Full-time Hours: One weekend day required for the first two months; schedule will then shift to primarily Monday - Friday with ...

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Lodgeworks

Director of Guest Services

Austin, TX · On-site

Director of Guest Services | LodgeWorks is actively hiring for an Director of Guest Services Who we are LodgeWorks is a privately held hotel development and management company. While our name isn't ...

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Guest Services Director information

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$35K

$80.3K

$114.5K

How much do guest services director jobs pay per year?

As of Aug 1, 2026, the average yearly pay for guest services director in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Services Director, and why are they important?

To thrive as a Guest Services Director, you need strong leadership abilities, extensive experience in hospitality management, and typically a bachelor’s degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management (CRM) software, and relevant certifications like Certified Hospitality Supervisor (CHS) are highly beneficial. Exceptional interpersonal skills, problem-solving abilities, and a customer-focused mindset help distinguish top performers in this role. These skills and qualities are vital for ensuring seamless guest experiences, resolving issues efficiently, and leading teams to uphold high service standards.

How does a Guest Services Director typically collaborate with other departments to enhance the guest experience?

A Guest Services Director works closely with departments such as housekeeping, maintenance, food and beverage, and front desk to ensure a seamless and high-quality experience for guests. Regular coordination meetings and open lines of communication are essential for addressing guest feedback, resolving issues promptly, and implementing service improvements. By fostering strong interdepartmental relationships, the Guest Services Director can anticipate potential challenges and proactively create solutions that elevate overall guest satisfaction.

What does a Guest Services Director do?

A Guest Services Director oversees the operations of guest services in a hospitality or entertainment setting, such as a hotel, resort, or event venue. Their main responsibilities include ensuring guests have a positive experience, managing guest relations staff, resolving complaints, and coordinating with other departments to meet guest needs. They also develop and implement service policies, train employees, and monitor service quality to maintain high standards. The Guest Services Director plays a key role in upholding the organization's reputation for excellent customer service.

What is the difference between Guest Services Director vs Front Desk Manager?

AspectGuest Services DirectorFront Desk Manager
ResponsibilitiesOversees guest experience, manages guest relations, and coordinates service teamsManages front desk operations, check-ins, reservations, and staff scheduling
CredentialsExperience in hospitality, leadership skills, possibly a hospitality degreeCustomer service experience, hospitality or hotel management background often preferred
Work EnvironmentHigh-level management in hotels, resorts, or large hospitality venuesFront desk area, hotel lobby, or reception area

While both roles focus on guest satisfaction, the Guest Services Director has a broader leadership role overseeing overall guest experience, whereas the Front Desk Manager handles daily front desk operations. The Director typically has more strategic responsibilities, while the Manager focuses on operational tasks.

More about Guest Services Director jobs
What cities are hiring for Guest Services Director jobs? Cities with the most Guest Services Director job openings:
What are the most commonly searched types of Guest Services jobs? The most popular types of Guest Services jobs are:
Who are the top companies hiring for Guest Services Director jobs? The top employers for Guest Services Director jobs are:
What states have the most Guest Services Director jobs? States with the most job openings for Guest Services Director jobs include:
What job categories do people searching Guest Services Director jobs look for? The top searched job categories for Guest Services Director jobs are:
Guest Services Director jobs near you
Infographic showing various Guest Services Director job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Guest Services Director

Complete Care at Corsica Hills

Centreville, MD

$50K - $55K/yr

Full-time

Re-posted 11 days ago

Job description

Guest Services Director

  • Full Time

  • Evening Shift

  • Supervisory Experience Required

  • 12 Weekends Per Year Required

  • No On-Call!

Complete Care at Corsica Hills is a pillar in the community of Centreville, MD.  We approach every day with one goal:  To improve the lives we touch through high-quality healthcare and extraordinary compassion.

Why work for us?

  • You will have the opportunity to build a career with an established, highly successful organization in a caring and compassionate environment.

  • We are committed to your growth and success.

  • Come join employees who have become family!

  • Work today, get paid today!  

Now Hiring: Guest Services Director- A resident-focused position that ensures the needs of residents are met or exceeded by performing a wide variety of customer-focused tasks that vary with facility needs. 

Responsibilities:

  • Work closely with the Admissions, nursing staff, dietary, activities, and Social Services to assist in the transition of new residents and their families to the facility.

  • Chart Document any applicable required care and/or socialization, answer call lights and handle residents’ needs as appropriate within their scope of abilities.

  • Communicate appropriately with Nurses and Aides regarding resident’s needs (i.e. medication requests, toileting, dietary needs, and any other requests that require special licensing/certifications to perform).

  • Participate in resident individual and group activities.

  • Complete other duties as requested by the Administrator and/or Director of Nursing.

Qualifications:

  • Ability to work independently or part of a group.

  • Computer knowledge.

  • One year experience in a customer service position.

  • Experience in working with vulnerable adult population or equivalent.

  • Specialized training or experience in geriatric care or gerontology is desirable.

  • Must have High school Diploma or equivalent and be able to pass a background test.

Complete Care at Corsica Hills is an equal opportunity employer.

Now Hiring: Guest Services Director

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10.23.25