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Guest Services Director Jobs (NOW HIRING)

Archer

Director of Guest Services

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Guest Services | LodgeWorks is actively hiring for an Director of Guest Services Who we are LodgeWorks is a privately held hotel development and management company. While our name isn't ...

Lodgeworks

Director of Guest Services

Austin, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Guest Services | LodgeWorks is actively hiring for an Director of Guest Services Who we are LodgeWorks is a privately held hotel development and management company. While our name isn't ...

LodgeWorks

DIRECTOR OF GUEST SERVICES

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Guest Services LodgeWorks is actively hiring for a Director of Guest Services. LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels ...

Hyatt House

DIRECTOR OF GUEST SERVICES

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Guest Services LodgeWorks is actively hiring for a Director of Guest Services. LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels ...

Archer

Director of Guest Services

Austin, TX · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Director of Guest Services | LodgeWorks is actively hiring for an Director of Guest Services Who we are LodgeWorks is a privately held hotel development and management company. While our name isn't ...

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Hilton Mystic

Director of Guest Services

Mystic, CT

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Hilton Mystic

Director of Guest Services

Mystic, CT

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Hilton Mystic

Director of Guest Services

Mystic, CT

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Auberge Collection

Director of Guest Services

Gardiner, NY · On-site

$90K - $100K/yr

The Director of Guest Services at Wildflower Farms plays a vital role in elevating the guest experience by overseeing the Itinerary Design, Front Office, and Bell & Valet teams. This leader will be ...

Auberge Collection

Director of Guest Services

Gardiner, NY · On-site

$90K - $100K/yr

The Director of Guest Services at Wildflower Farms plays a vital role in elevating the guest experience by overseeing the Itinerary Design, Front Office, and Bell & Valet teams. This leader will be ...

Auberge Collection

Director of Guest Services

Gardiner, NY · On-site

$90K - $100K/yr

The Director of Guest Services at Wildflower Farms plays a vital role in elevating the guest experience by overseeing the Itinerary Design, Front Office, and Bell & Valet teams. This leader will be ...

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Guest Services Director information

See salary details

$35K

$80.3K

$114.5K

How much do guest services director jobs pay per year?

As of Aug 14, 2026, the average yearly pay for guest services director in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest services director, and why are they important?

To thrive as a Guest Services Director, you need strong leadership abilities, extensive experience in hospitality management, and typically a bachelor’s degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management (CRM) software, and relevant certifications like Certified Hospitality Supervisor (CHS) are highly beneficial. Exceptional interpersonal skills, problem-solving abilities, and a customer-focused mindset help distinguish top performers in this role. These skills and qualities are vital for ensuring seamless guest experiences, resolving issues efficiently, and leading teams to uphold high service standards.

How does a guest services director typically collaborate with other departments to enhance the guest experience?

A Guest Services Director works closely with departments such as housekeeping, maintenance, food and beverage, and front desk to ensure a seamless and high-quality experience for guests. Regular coordination meetings and open lines of communication are essential for addressing guest feedback, resolving issues promptly, and implementing service improvements. By fostering strong interdepartmental relationships, the Guest Services Director can anticipate potential challenges and proactively create solutions that elevate overall guest satisfaction.

What does a guest services director do?

A Guest Services Director oversees the operations of guest services in a hospitality or entertainment setting, such as a hotel, resort, or event venue. Their main responsibilities include ensuring guests have a positive experience, managing guest relations staff, resolving complaints, and coordinating with other departments to meet guest needs. They also develop and implement service policies, train employees, and monitor service quality to maintain high standards. The Guest Services Director plays a key role in upholding the organization's reputation for excellent customer service.

What is the difference between Guest Services Director vs Front Desk Manager?

AspectGuest Services DirectorFront Desk Manager
ResponsibilitiesOversees guest experience, manages guest relations, and coordinates service teamsManages front desk operations, check-ins, reservations, and staff scheduling
CredentialsExperience in hospitality, leadership skills, possibly a hospitality degreeCustomer service experience, hospitality or hotel management background often preferred
Work EnvironmentHigh-level management in hotels, resorts, or large hospitality venuesFront desk area, hotel lobby, or reception area

While both roles focus on guest satisfaction, the Guest Services Director has a broader leadership role overseeing overall guest experience, whereas the Front Desk Manager handles daily front desk operations. The Director typically has more strategic responsibilities, while the Manager focuses on operational tasks.

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Cities with the most Guest Services Director job openings:

What are the most commonly searched types of Guest Services jobs?

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Who are the top companies hiring for Guest Services Director jobs?

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Guest Services Director jobs near you
Infographic showing various Guest Services Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Director of Guest Services

Archer

Austin, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

Director of Guest Services | JOB DESCRIPTION
LodgeWorks is actively hiring for an Director of Guest Services
Who we are
LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels - including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.
We're thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.
Job overview
The Director of Guest Services (DGS) is responsible for leading, supervising and managing the Front Desk, Night Audit, Accounting, Concierge, Guest Services and Reservations. This position is responsible for providing and ensuring attentive, courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing suite revenue and occupancy. The DGS is expected to develop and promote superior service skills in dealing with clients, guests and team members. The DGS is also responsible for reservation and inquiry calls, accounts payable and accounts receivable. Additional duties include working with Food and Beverage, Housekeeping and Maintenance when applicable.
Your day-to-day
  • Interview, select, train, schedule, coach and support associates, ensuring that they perform in accordance with established brand and hotel standards and consistent with LodgeWorks' core values.
  • Create specific, measurable, achievable, realistic and timely action plans to remedy guest service deficiencies.
  • Practice safe work habits, wear protective safety equipment when necessary and follow MSDS and OSHA standards.
  • Oversee the property accounting functions, including but not limited to accounts payable and receivable, house bank audits, petty cash and tax.
  • Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to the needs of the hotel.
  • Check all guests in and out in a confident, professional and personalized manner.
  • Ensure compliance of brand standard operating procedures and policies.
  • Maintain and update personnel and payroll records in compliance with LodgeWorks policies and procedures.
  • Prepare and submit all reports to the General Manager and corporate management as requested and according to scheduled due dates.
  • Communicate accurately and effectively in oral and written form with guests and associates.
  • Proactively address guest concerns by ensuring appropriate, accessible and convenient amenities and service offerings.
  • Assist in the overall F&B operation to ensure compliance and guest satisfaction.
  • Oversee vendor and personnel contract throughout your department.
  • Monitor front office financial operations and ensure compliance with accounting controls and procedures.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance; coach the team by providing specific feedback to improve performance.
  • Serve as Manager on Duty.
  • Conduct monthly one-on-one meetings, as well as departmental meetings.
  • Know, maintain and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.
  • Reviews reports and financial statements to determine divisional operations performance against budget. Work with direct reports to determine areas of concerns and establish ways to improve the department's financial performance.
  • Assist in any other task or duties as requested by management.
Who you are
  • A team player with a heart for hospitality.
  • Entrepreneurial at heart and innovative in mind.
  • A long-term thinker.
  • Customer-focused, with guests, clients and employees at the forefront of your thinking.
  • Nimble and able to adapt to change quickly.
  • Committed to sharing and togetherness and value the family mindset of our organization.
  • Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
  • An excellent communicator.
  • Naturally curious and value listening to solve problems.
  • Comfortable following directions, guidelines and work objectives.
  • Capable of exerting up to 60 pounds of force occasionally.
  • Capable of standing for an entire shift or for an extended amount of time.
  • Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
  • A plus: Practiced, with six months' related experience in hospitality or a service industry.
  • A must: Eager to be part of a great work culture and team.
Benefits
We are proud to offer competitive wages and the following benefits for full-time employees:
  • PTO
  • Hotel and restaurant discounts available at select LodgeWorks properties
  • Health, vision and dental benefits
  • 401(k) plans with matching contributions
  • Paid holidays
  • Short-term and long-term disability (company sponsored)
  • Referral bonuses
  • Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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