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Guest Services Director Jobs (NOW HIRING)

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Hilton Mystic

Director of Guest Services

Mystic, CT · On-site

$70K - $75K/yr

The Director of Guest Services at Hilton Mystic plays a vital role in ensuring guest satisfaction and maintaining high standards of service quality. This individual will oversee the daily operations ...

Auberge Collection

Director of Guest Services

Calistoga, CA · On-site

$110K - $120K/yr

... of guest satisfaction and service excellence * Create an elevated and distinctive experience for ... Collaborate with the Area Director of Experiences to promote and enhance our experiences to our ...

Solage

Director of Guest Services

Calistoga, CA · On-site

... of guest satisfaction and service excellence * Create an elevated and distinctive experience for ... Collaborate with the Area Director of Experiences to promote and enhance our experiences to our ...

Auberge Collection

Director of Guest Services

Calistoga, CA · On-site

$110K - $120K/yr

... of guest satisfaction and service excellence * Create an elevated and distinctive experience for ... Collaborate with the Area Director of Experiences to promote and enhance our experiences to our ...

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Guest Services Director information

See salary details

$35K

$80.3K

$114.5K

How much do guest services director jobs pay per year?

As of Sep 9, 2026, the average yearly pay for guest services director in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a guest services director do?

A Guest Services Director oversees the operations of guest services in a hospitality or entertainment setting, such as a hotel, resort, or event venue. Their main responsibilities include ensuring guests have a positive experience, managing guest relations staff, resolving complaints, and coordinating with other departments to meet guest needs. They also develop and implement service policies, train employees, and monitor service quality to maintain high standards. The Guest Services Director plays a key role in upholding the organization's reputation for excellent customer service.

What are the key skills and qualifications needed to thrive as a guest services director, and why are they important?

To thrive as a Guest Services Director, you need strong leadership abilities, extensive experience in hospitality management, and typically a bachelor’s degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management (CRM) software, and relevant certifications like Certified Hospitality Supervisor (CHS) are highly beneficial. Exceptional interpersonal skills, problem-solving abilities, and a customer-focused mindset help distinguish top performers in this role. These skills and qualities are vital for ensuring seamless guest experiences, resolving issues efficiently, and leading teams to uphold high service standards.

How does a guest services director typically collaborate with other departments to enhance the guest experience?

A Guest Services Director works closely with departments such as housekeeping, maintenance, food and beverage, and front desk to ensure a seamless and high-quality experience for guests. Regular coordination meetings and open lines of communication are essential for addressing guest feedback, resolving issues promptly, and implementing service improvements. By fostering strong interdepartmental relationships, the Guest Services Director can anticipate potential challenges and proactively create solutions that elevate overall guest satisfaction.

What is the difference between Guest Services Director vs Front Desk Manager?

AspectGuest Services DirectorFront Desk Manager
ResponsibilitiesOversees guest experience, manages guest relations, and coordinates service teamsManages front desk operations, check-ins, reservations, and staff scheduling
CredentialsExperience in hospitality, leadership skills, possibly a hospitality degreeCustomer service experience, hospitality or hotel management background often preferred
Work EnvironmentHigh-level management in hotels, resorts, or large hospitality venuesFront desk area, hotel lobby, or reception area

While both roles focus on guest satisfaction, the Guest Services Director has a broader leadership role overseeing overall guest experience, whereas the Front Desk Manager handles daily front desk operations. The Director typically has more strategic responsibilities, while the Manager focuses on operational tasks.

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Guest Services Director jobs near you
Infographic showing various Guest Services Director job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $80,304 per year, or $38.6 per hour.

Director of Guest Services

Loxahatchee, FL • On-site

Lion Country Safari
Traveler Accommodation • 51 - 200 employees
Learn more about Lion Country Safariexternal

Other

Medical, Dental, Life, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Director Of Guest Services

Lion Country Safari is seeking a Director of Guest Services to lead guest-facing operations and deliver exceptional guest experiences. This position oversees guest services, admissions, ticketing, front desk operations, guest relations, and service recovery while supporting operational excellence, revenue goals, and the organization's mission and values.

Duties And Responsibilities

  • Lead guest-facing operations, including admissions, ticketing, front desk, and guest services.
  • Develop guest experience standards and initiatives to improve satisfaction and performance.
  • Lead and develop department managers and staff.
  • Manage budgets, labor costs, operational resources, and departmental goals.
  • Oversee guest feedback, service recovery, and escalated concerns.
  • Collaborate with departments to support exceptional guest experiences.
  • Develop procedures, support events and seasonal operations, and drive continuous improvement.
  • Serve as a visible leader and ambassador for Lion Country Safari.

Requirements

Minimum Qualifications

  • Bachelor's degree in a related field or equivalent experience.
  • 7+ years of progressive leadership experience in hospitality, attractions, tourism, guest services, or a related industry.
  • 5+ years of experience managing managers or department leaders.
  • Experience with budgeting, operations, and employee development.
  • Strong leadership, communication, problem-solving, and organizational skills.
  • Proficiency in Microsoft Office and reporting systems.
  • Valid Florida driver's license.
  • Ability to work weekends, holidays, evenings, and flexible schedules.
  • Professionalism, sound judgment, and dependable attendance.

Preferred Qualifications

  • Experience in a zoo, aquarium, theme park, resort, attraction, or entertainment venue.
  • Experience leading large guest-facing teams.
  • Experience with guest experience, satisfaction, and reputation management.
  • Experience with budgeting, forecasting, and operational analytics.
  • CPR/First Aid certification.
  • Bilingual communication skills.

Benefits

  • Insurance coverage (medical, dental, and life)
  • 401(k)
  • Paid holidays and paid time off
  • Performance based increase and review after first 90 days
  • Employee perks
  • 40% off lunch at the restaurant
  • 30% off all retail shops
  • Free tickets to Lion Country Safari
  • Free tickets to attractions through Florida and discounts for family members
  • Free uniforms

Mission Statement

Be a leader in animal care, conservation, and education to inspire people through connections with wildlife in a fun, family-friendly environment.

About Lion Country Safari

Lion Country Safari opened in 1967 and was developed with the goal of bringing the African safari experience to families who would otherwise not be able to experience this type of adventure. The park prides itself on caring for large social groups of animals in wide open, natural habitats. The animals roam these multi-acre preserves while guests are confined to their vehicles. The resulting experience is immersive and allows for a very natural environment for guests to see and connect with some of the world's most iconic species. A visit to Lion Country Safari brings people closer to wildlife in this unique setting and supports conservation efforts to save species. Lion Country Safari is accredited by the Association of Zoos and Aquariums, the gold standard in animal care, conservation, and education, and is Palm Beach County's largest attraction.

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