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Guest Operations Director Jobs (NOW HIRING)

Workstream

NY · On-site

$100 - $125/hr

Maintain our exceptional culture and guest satisfaction * Hold team members accountable to ... As an Operations Director, you will work directly with the local Owner/Operator to execute our ...

Chick-fil-A

Operations Director

East Syracuse, NY · On-site

$23 - $30/hr

Maintain our exceptional culture and guest satisfaction * Hold team members accountable to ... As an Operations Director, you will work directly with the local Owner/Operator to execute our ...

OTG Experience, LLC

Operations Director

Houston, TX · On-site

$80 - $100/hr

Operations Director Who We Are On the Go has elevated the dining and retail experience for ... This may include staffing, development and training, food quality and presentation, guest services ...

Chick-fil-A

Operations Director

Camp Hill, PA · On-site

$25/hr

Chick-fil-A Operations Director Needed! Are you looking for a dynamic work environment where ... Maintain our exceptional culture and guest satisfaction * Hold team members accountable to ...

Chick-fil-A

Operations Director

Dallas, TX · On-site

$18 - $21/hr

An operations director is given a specific area of the restaurant to lead. Common Operation ... Addresses guest issues that may arise; consults with management regarding complex issues. Benefits ...

otg

Operations Director

Houston, TX · On-site

$90K - $100K/yr

Job Title: Operations Director Location: IAH Airport Compensation:$90k -$100k Reports to ... This may include staffing, development and training, food quality and presentation, guest services ...

OTG Exp

Operations Director

Houston, TX · On-site

$90K - $100K/yr

Job Title: Operations Director Location: IAH Airport Compensation:$90k -$100k Reports to ... This may include staffing, development and training, food quality and presentation, guest services ...

otg

Operations Director

Houston, TX · On-site

$90K - $100K/yr

Job Title: Operations Director Location: IAH Airport Compensation:$90k -$100k Reports to ... This may include staffing, development and training, food quality and presentation, guest services ...

Chick-fil-A

Operations Director

Camp Hill, PA · On-site

$25/hr

Chick-fil-A Operations Director Needed! Are you looking for a dynamic work environment where ... Maintain our exceptional culture and guest satisfaction * Hold team members accountable to ...

Chick-fil-A

Operations Director

Hurst, TX

$21 - $23/hr

Role Overview The Director of Operations is the senior operational leader responsible for driving ... Guest experience metrics * Training completion and leadership readiness * Create simple, effective ...

Chick-fil-A

Operations Director

Rochester, MN

$65K - $74K/yr

Operations Director at Chick-fil-A Chick-fil-A Rochester is growing! On November 6th we opened our ... Work flexible work schedules to support the restaurant's operations and guest demands. * Available ...

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$34K

$107.7K

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How much do guest operations director jobs pay per year?

As of Sep 8, 2026, the average yearly pay for guest operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

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Director of Guest Operations

Charlottesville, VA • On-site

Thomas Jefferson Foundation, Inc.
Museums and Historical Sites • 201 - 500 employees
Learn more about Thomas Jefferson Foundation, Inc.external

$105K - $112K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

About The Thomas Jefferson Foundation
The Thomas Jefferson Foundation has a twofold mission of preservation and education, and was incorporated in 1923 to preserve Monticello, the home of Thomas Jefferson, in Charlottesville, Virginia. Our dedicated staff leverages the power of a beautiful, resonant, and carefully preserved historic site to tell unflinching stories of America's complex origins and fitful progress toward the ideals Jefferson articulated in the Declaration of Independence. Monticello is recognized as a National Historic Landmark, a United Nations World Heritage Site and a Site of Conscience.
Director of Guest Operations (Full-time)
Reporting to the Vice President for Education and Guest Experience, the Director of Guest Operations is responsible for the following:
  • Fostering a culture placing our guests at the forefront of our decision-making. This includes the management of robust guest feedback systems and developing staff training programs to ensure that Monticello maintains its world-class guest experience ratings.
  • Managing budgets and personnel for Admissions, Guest Services, and Transportation, including three manager-level direct reports.
  • Planning operational logistics for major events, including Monticello's annual July 4th Naturalization Ceremony.
  • Setting policies for online and on-site admissions, access control, service recovery, accessibility, and wayfinding.
  • Managing Monticello's fleet of six shuttle buses, and collaborating with other departments on security screening procedures, safety programs, and DOT compliance.
Compensation:
$105,000 - $112,000
Knowledge, Skills and Abilities
  • A bachelor's degree; a master's degree in a relevant field is preferred.
  • Demonstrated director-level experience planning guest facilities, operations, and experiences at scale.
  • Strong knowledge of ticketing, admissions, and guest-facing CRM platforms, with the ability to use reporting and data export functions to drive operational decisions.
  • A passion for guest service, and demonstrated ability to cultivating an institutional culture that places guest experience first.
  • Strong business and financial acumen.
  • A record of team-driven results and effective leadership.
  • High-level analytical and project management skills, with experience managing collaborative projects.
  • The ability to anticipate how events, programs, and plans will affect guest flow — and to build plans that mitigate negative impact before it happens.
  • Excellent written and verbal communication skills, with the ability to work across a diverse range of staff and visitors.
Physical Demands
  • As a seven-day-a-week operation, this role requires availability for non-traditional shifts — evenings, weekends, and holidays — and on-call availability for emergencies.
  • Monticello sits on a mountaintop: the job requires working outdoors in all weather and walking steep, uneven terrain on a regular basis.
We provide the following benefits for our full-time employees:
  • Excellent benefits package (including medical, dental, vision, 401(k) retirement savings plan plus 6% match, life insurance, and more!).
  • Fitness club membership discount.
  • Discount in the Monticello Cafe, gift shop, and Monticello online catalog.
  • Employee Assistance Program (EAP) - free for employee and dependents.
  • $500 employee referral bonus.
If you believe this opportunity is the right fit for you, we encourage you to apply!

Apply