Guest Operations Director Jobs (NOW HIRING)

Operations Director at Chick-fil-A

Chick-fil-A Rochester is growing! On November 6th we opened our 2nd restaurant and are looking for leaders to join our team. Are you highly skilled and motivated to lead a team in a fun and loving environment? Do you thrive on providing uncommon care to both customers and team members? If yes, then Chick-fil-A is looking for you to join our team as an Operations Director.

At Chick-fil-A Rochester, we believe in teamwork and leadership development in a positive, people-focused environment. As an Operations Director, you will have the responsibility of directing the daily operations of our restaurant, ensuring compliance with company standards. Join us in achieving our vision to win hearts by providing uncommon care!

Operations:

• Lead and Support the Mission and Vision Culture.
• Support and influence the restaurant's overall operational and financial goals.
• Work flexible work schedules to support the restaurant's operations and guest demands.
• Available to work 10-hour shifts up to a 50-hour work week.
• Ability to open and close the restaurant while performing safe and secure audits.
• Strictly adhere to all Company policies and procedures.
• Hold self and team members accountable to the restaurant dress code, break and lunch meal periods, and discounts policies.
• Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.
• Manage cash accountability systems through verifying safe counts, register counts, safe deposits, and opening/closing the day on Inform.
• Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists.
• Ensure that Team Leaders/Team Members monitor dining room, restroom, parking lot, and overall facility cleanliness.
• Be a Food Safety Ambassador in your work center and on your Director on Duty shifts.
• Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.
• Ensure that Team Leaders/Members follow recipes and read tickets to accurately prepare all orders.
• Ensure that Team Leaders/Members work at a pace to maintain the restaurant's established speed of service guidelines.
• Address guest issues that may arise using the HEARD model, consults with Owner/Operator regarding complex issues.

Development:

• Prepare for and participate in weekly Director leadership meetings.
• Develop your team leaders through weekly team connects.
• Participate in weekly Director on Duty shifts in which you will lead the entire restaurant operations during this designated time frame.
• Support a recognition culture by presenting team members with an "uncommon care card" if they are exemplifying the Ear of Corn's Vision and Values.
• Perform team member interviews and select talent for your work center.
• Write and administer 90-Day and annual team member and team leader reviews.
• Prepare and participate in Monthly/Quarterly "Leader Connects" with the Owner/Operator.
• Participate in community engagement events such as school presentations, charitable events, and volunteer opportunities.

Location: Miracle Mile 330 17th Ave NW, Rochester, MN 55901, USA

Join our team at Chick-fil-A Rochester and be part of a dynamic and enthusiastic work environment. Enjoy perks such as flexible scheduling, paid time off, 401k matching, referral program, employee discount, and health insurance. This is a full-time, on-site position requiring an associate degree.

Apply now and help us continue to provide uncommon care to our customers and team members!

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they're happy because of easy access to chicken nuggets, or maybe it's because they simply love serving customers.
We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that we'd love to meet you.