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Guest Services Coordinator Jobs (NOW HIRING)

WakeMed

Guest Services Coordinator

Raleigh, NC · On-site

$15 - $19.50/hr

Overview The Guest Services Coordinator supports the Guest Services Manager in the daily operations and coordination of Guest Services programs, including information desks, surgical waiting areas ...

New

Cooley LLP

Guest Services Coordinator

San Diego, CA · On-site

$60K - $74K/yr

Guest Services Coordinator Cooley is seeking a Guest Services Coordinator to join the Facilities Team. Position summary : The Guest Services Coordinator is responsible for the conference center, food ...

Cooley LLP

Guest Services Coordinator

San Diego, CA · On-site

$60K - $74K/yr

Guest Services Coordinator Cooley is seeking a Guest Services Coordinator to join the Facilities Team. Position summary : The Guest Services Coordinator is responsible for the conference center, food ...

Cooley

Guest Services Coordinator

San Diego, CA

$60K - $74K/yr

Guest Services Coordinator Cooley is seeking a Guest Services Coordinator to join the Facilities Team. Position summary : The Guest Services Coordinator is responsible for the conference center, food ...

Kirkland & Ellis LLP.

Guest Services Coordinator

Chicago, IL · On-site

$17.25 - $22.75/hr

Guest Service Coordinates are responsible for the overall guest experience for each meeting and event from arrival to departure. The hours will generally be Monday - Friday from 8am - 5pm; however ...

ASM Global

Guest Services Coordinator

Fishers, IN · On-site

$15.75 - $20.50/hr

Guest Services Coordinator DEPARTMENT: Operations REPORTSTO: Guest Services & Security Manager FLSA STATUS: Hourly Non-Exempt LEGENDS GLOBAL Legends Global is the premier partnertothe world ...

Peverel Court Care

£13.05 - £13.30/hr

Our award-winning care home is seeking a Guest Services Coordinator to lead front of house operations and create memorable experiences for our residents and their families. At Peverel Court Care, our ...

Sun RV Resorts

Guest Services Coordinator

Greenfield Park, NY · On-site

$15.75 - $20.75/hr

We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current ...

Sun, Inc.

Guest Services Coordinator

Greenfield Park, NY

$15.75 - $20.75/hr

We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current ...

IHM Outdoors

Guest Services Coordinator

Larkspur, CO · On-site

$17 - $18/hr

Description As our Guest Services Coordinator , you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with ...

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Guest Services Coordinator information

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How much do guest services coordinator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for guest services coordinator in the United States is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $21.15 per hour, depending on experience, location, and employer.

What does a guest services coordinator do?

A Guest Services Coordinator is responsible for ensuring guests have a positive and seamless experience at a venue, hotel, or event. Their duties typically include greeting guests, managing check-ins and check-outs, handling guest inquiries and complaints, and coordinating with other departments to meet guest needs. They play a key role in maintaining customer satisfaction and often act as the main point of contact for guests. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What are the key skills and qualifications needed to thrive as a guest services coordinator?

To thrive as a Guest Services Coordinator, you need excellent customer service skills, organizational abilities, and typically a background in hospitality or related fields. Familiarity with property management systems (PMS), reservation software, and front desk operations is standard, and certifications in hospitality can be beneficial. Strong interpersonal skills, problem-solving abilities, and a calm, approachable demeanor help you excel in guest-facing situations. These skills ensure smooth guest experiences, efficient operations, and positive brand reputation in the hospitality industry.

What are some common challenges a guest services coordinator faces and how can they be effectively managed?

Guest Services Coordinators often encounter challenges such as managing high guest volumes during peak times, addressing unique or complex guest requests, and resolving conflicts or complaints promptly. Effective management involves strong communication, multitasking abilities, and maintaining a calm, solution-oriented approach under pressure. Building strong relationships with other departments—like housekeeping and maintenance—ensures guest concerns are addressed efficiently, contributing to a positive guest experience and smooth daily operations.

What is the difference between Guest Services Coordinator vs Front Desk Agent?

AspectGuest Services CoordinatorFront Desk Agent
Primary RoleCoordinates guest experiences, manages reservations, handles guest inquiriesChecks guests in/out, provides basic customer service, manages reservations
Required CredentialsHigh school diploma, customer service skills, hospitality experienceHigh school diploma, customer service skills, hospitality experience
Work EnvironmentHotels, resorts, event venuesHotels, motels, resorts
Employer & Industry UsageUsed in hospitality, event managementCommon in hospitality, travel industry

Both roles require customer service skills and hospitality experience, but the Guest Services Coordinator typically handles more complex guest interactions and coordination tasks, while the Front Desk Agent focuses on check-in/out procedures and basic guest inquiries.

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Guest Services Coordinator jobs near you
Infographic showing various Guest Services Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,924 per year, or $19.2 per hour.

Guest Services Coordinator

WakeMed

Raleigh, NC • On-site

$15 - $19.50/hr

Full-time

Posted 3 days ago

New

WakeMed rating

7.7

Company rating: 7.7 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

162nd of 895 rated healthcare providers

Job description

Overview
The Guest Services Coordinator supports the Guest Services Manager in the daily operations and coordination of Guest Services programs, including information desks, surgical waiting areas, patient communications, and volunteer services. This role serves as an operational partner and departmental liaison, ensuring exceptional guest experiences, efficient workflows, consistent service standards, and effective collaboration across WakeMed.
The Coordinator assists with operational planning, staffing and volunteer coverage, workflow coordination, guest concern resolution, incident reporting and follow-up, service recovery efforts, and implementation of departmental policies, procedures, and process improvements. The role coordinates orientation and ongoing training for staff and volunteers, supports technology and workflow updates, and maintains training and competency documentation.
The Coordinator serves as the operational lead for Guest Services volunteer programs, overseeing volunteer assignments, attendance, training records, and collaboration with Volunteer Services to support recruitment, performance management, and coverage needs.
The role also coordinates patient mail and communication processes, assists with departmental communications, and supports service continuity during the Guest Services Manager's absence. Additionally, the Coordinator monitors service quality across Guest Services locations, partners with internal departments and external vendors to address operational needs, supports emergency preparedness activities, participates in on-call/callback responsibilities as assigned, and contributes to a positive patient- and family-centered experience.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Not Applicable
Education
Associate's Degree Required
Associate's Degree Health Administration Preferred
Experience
2 Years Customer Service Required 1 Year Leadership Required

What WakeMed employees say

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About WakeMed

Sourced by ZipRecruiter

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1961

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