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SWEETHOME MB INC

Guest Service Supervisor

Myrtle Beach, SC · On-site

$38K - $45K/yr

As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you ...

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How much do guest service supervisor jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for guest service supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest service supervisor?

To thrive as a Guest Service Supervisor, you need strong leadership, customer service expertise, and experience in hospitality, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), reservation software, and sometimes certifications in hospitality management are typically required. Exceptional communication, conflict resolution, and multitasking skills help you motivate teams and ensure guest satisfaction. These skills and qualities are crucial for maintaining smooth front-of-house operations and delivering a superior guest experience.

What is the difference between Guest Service Supervisor vs Front Desk Agent?

AspectGuest Service SupervisorFront Desk Agent
CredentialsHigh school diploma; experience in customer serviceHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises guest services, manages staff, handles escalationsAssists guests at the front desk, check-in/out, reservations
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Common Search/ComparisonGuest Service Supervisor vs Front Desk Agent

The Guest Service Supervisor oversees guest services and staff, ensuring smooth operations, while the Front Desk Agent handles guest check-ins, check-outs, and reservations. The supervisor typically has more experience and responsibilities, but both roles are essential in hospitality settings.

What are some common challenges faced by guest service supervisors, and how can they be effectively managed?

Guest Service Supervisors often encounter challenges such as handling difficult guest situations, managing high volumes of guest requests during peak times, and ensuring consistent service quality among team members. Successful supervisors rely on strong communication and problem-solving skills to quickly address guest concerns while maintaining a positive atmosphere. Proactive training, clear delegation of tasks, and regular team meetings are effective strategies to foster collaboration and ensure the team delivers exceptional service, even under pressure.

Is guest service supervisor a stressful job?

A guest service supervisor role can be stressful due to managing customer complaints, overseeing staff, and ensuring guest satisfaction. The job often requires strong communication, problem-solving skills, and the ability to handle high-pressure situations, especially during busy hours or peak seasons.

What is a guest service supervisor?

Guest Service Supervisors are professionals responsible for overseeing and managing the front-line staff who interact with guests in hotels, resorts, or other hospitality settings. They ensure a high standard of customer service is provided, handle guest inquiries or complaints, and coordinate with other departments to meet guest needs. Additionally, they may train new employees, monitor daily operations, and help resolve escalated issues to ensure guest satisfaction.
More about Guest Service Supervisor jobs
What cities are hiring for Guest Service Supervisor jobs? Cities with the most Guest Service Supervisor job openings:
What states have the most Guest Service Supervisor jobs? States with the most job openings for Guest Service Supervisor jobs include:
What job categories do people searching Guest Service Supervisor jobs look for? The top searched job categories for Guest Service Supervisor jobs are:
Guest Service Supervisor jobs near you
Infographic showing various Guest Service Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Service Supervisor

Golder Hospitality

Bloomington, MN

Full-time

PTO

Posted 18 days ago

Job description

Description

Guest Service Supervisor

As the Guest Services Supervisor, you will be responsible for overseeing and working with our Front Desk Associates to provide an exceptional guest experience at all times. Our Front Desk Associates are the first impression our guests have with our business, and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.


Must be available evenings, weekends and holidays.


The primary responsibility of our Guest Service Supervisor is to effectively lead the Front Office by utilizing established performance standards to deliver outstanding customer service to our guests.


The essential functions of a Guest Service Supervisor position include: 

  • Supervise and motivate all Front Desk personnel with daily supervision to include training, and visually monitoring performance to ensure adherence to all service and productivity standards to provide full guest satisfaction.
  • Check and control room reservations, front office systems, supplies inventory and compliance with brand standards.
  • Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction.
  • Act as hotel Manager on Duty in absence of General Manager or other upper Management.
  • Ability to work while standing for extended periods of time.


Requirements

Candidates must possess the following knowledge, skills, and abilities:

  • Great attention to detail
  • Thorough organizational skills, proficient in accomplishing all tasks 
  • Considerable knowledge of computer systems for registration, reservations and backup systems
  • Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
  • Ability to read, write, speak and understand the English language to communicate with employees and guests
  • Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts 

BENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!


Education/Experience

  •  Comparable hotel size and scope of experience preferred
  • Experience with Opera Cloud or Opera is preferable but not mandatory

Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.


Apply