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Guest Service Supervisor Jobs (NOW HIRING)

Troon

Guest Service Supervisor

Flowood, MS

Key Responsibilities for the Outside Guest Services Supervisor: * Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and ...

Troon Golf

Guest Service Supervisor

Flowood, MS · On-site

Key Responsibilities for the Outside Guest Services Supervisor: * Works with the Tournament Coordinator to organize all groups/outings that are taking place on a specific day and prepares staff and ...

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How much do guest service supervisor jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for guest service supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Supervisor, and why are they important?

To thrive as a Guest Service Supervisor, you need strong leadership, customer service expertise, and experience in hospitality, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), reservation software, and sometimes certifications in hospitality management are typically required. Exceptional communication, conflict resolution, and multitasking skills help you motivate teams and ensure guest satisfaction. These skills and qualities are crucial for maintaining smooth front-of-house operations and delivering a superior guest experience.

What is the difference between Guest Service Supervisor vs Front Desk Agent?

AspectGuest Service SupervisorFront Desk Agent
CredentialsHigh school diploma; experience in customer serviceHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises guest services, manages staff, handles escalationsAssists guests at the front desk, check-in/out, reservations
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Common Search/ComparisonGuest Service Supervisor vs Front Desk Agent

The Guest Service Supervisor oversees guest services and staff, ensuring smooth operations, while the Front Desk Agent handles guest check-ins, check-outs, and reservations. The supervisor typically has more experience and responsibilities, but both roles are essential in hospitality settings.

What are some common challenges faced by Guest Service Supervisors, and how can they be effectively managed?

Guest Service Supervisors often encounter challenges such as handling difficult guest situations, managing high volumes of guest requests during peak times, and ensuring consistent service quality among team members. Successful supervisors rely on strong communication and problem-solving skills to quickly address guest concerns while maintaining a positive atmosphere. Proactive training, clear delegation of tasks, and regular team meetings are effective strategies to foster collaboration and ensure the team delivers exceptional service, even under pressure.

What are Guest Service Supervisors?

Guest Service Supervisors are professionals responsible for overseeing and managing the front-line staff who interact with guests in hotels, resorts, or other hospitality settings. They ensure a high standard of customer service is provided, handle guest inquiries or complaints, and coordinate with other departments to meet guest needs. Additionally, they may train new employees, monitor daily operations, and help resolve escalated issues to ensure guest satisfaction.
More about Guest Service Supervisor jobs
What cities are hiring for Guest Service Supervisor jobs? Cities with the most Guest Service Supervisor job openings:
What states have the most Guest Service Supervisor jobs? States with the most job openings for Guest Service Supervisor jobs include:
What job categories do people searching Guest Service Supervisor jobs look for? The top searched job categories for Guest Service Supervisor jobs are:
Guest Service Supervisor jobs near you
Infographic showing various Guest Service Supervisor job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Service Supervisor

Delta Hotels by Marriott Seattle Everett

Everett, WA

$22.07 - $25.22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Delta Hotels by Marriott Seattle Everett
3105 Pine Street
Everett, WA 98201
GUEST SERVICE SUPERVISOR
The Delta Hotels by Marriott Seattle Everett is seeking a Guest Service Supervisor who leads by example, creates a welcoming and professional guest experience, and serves as a steady, engaged presence in a bustling full-service hotel. In this role, you will balance guest reservations, inquiries, and billing while guiding the Guest Services team through all aspects of guest service operations. You will help keep things running smoothly, handle challenges with professionalism and care, and ensure every guest leaves with a positive impression.
What You'll Be Responsible For
  • Oversee Guest Service operations and support the Guest Services team during your shift
  • Provide accurate, timely, and genuinely helpful service to arriving, departing, and in-house guests
  • Lead by example by remaining visible, engaged, and ready to assist
  • Resolve guest concerns with professionalism, empathy, and effective solutions
  • Support team members through coaching, training, and day-to-day guidance
  • Accurately manage cash handling, property management system entries, and guest service procedures
  • Maintain knowledge of emergency procedures and respond appropriately when needed
  • Assist with shift coverage as needed, including night audit shifts when required
What This Role Looks Like
You are the person who keeps the Guest Services department operating without missing a step. When things get busy, you step in seamlessly and help keep thing running smoothly. You will be balancing guest interactions, team support, and staying on top of what is happening across the property all at the same time. No two shifts are identical, and that is part of what makes this role engaging. You are comfortable making decisions, staying calm under pressure, and maintaining a friendly, professional presence regardless of what is happening around you.
What We're Looking For
  • High school diploma or equivalent required
  • Minimum of one year experience in a customer service supervisory role or three years of guest service experience in a hospitality environment
  • Experience with Marriott and/or Opera property management system (PMS) preferred
  • A skilled facilitator who can motivate, support, and collaborate with the Guest Service team
  • Passion for exceptional guest service and professional guest relations
  • Strong understanding of guest service operations, property management systems, and cash handling procedures
  • Excellent listening, communication, and problem-solving skills with a guest-first mindset
  • A team-oriented leader who leads by example and thrives in a hands-on environment
  • Flexibility to work a variable schedule including nights, weekends, and holidays
Why This Role
  • Direct impact on the guest experience
  • A team and property that takes hospitality seriously
  • Opportunity to grow
  • Competitive pay and benefits package
SCHEDULE:
  • Full-time
  • Variable schedule; Must be available weekends and holidays
RATE OF PAY:
  • $22.07 to $25.22. per hour/DOE
SUPPLEMENTAL PAY:
  • Individual Incentives and Bonus Programs
BENEFITS AND PERKS:
  • Paid Time Off
  • Holiday Pay
  • Paycheck Advancement Program
  • Hotel Travel Discounts
  • Supplemental Insurance
  • Employee Assistance Program
  • Employee Meals
  • For eligible employees:
  • Insurance - Medical, Dental, Vision, Life and AD amp;D
  • 401(k) Plan with Employer Match
PHYSICAL REQUIREMENTS
Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal, communicate clearly in person and over the phone, manual dexterity to accurately handle cash, key cards, and computer systems.
Drug Free Workplace, Equal Opportunity, E-Verify Employer

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