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KidSTREAM

Guest Service Supervisor

Camarillo, CA · On-site

$21 - $22/hr

Guest Service Supervisor Title: Guest Services Supervisor Job Status: Full-time, Hourly Compensation: $21-$22/hour Reports to: Guest Service Manager Location: kidSTREAM Children's Museum 3100 E.

SWEETHOME MB INC

Guest Service Supervisor

Myrtle Beach, SC · On-site

$38K - $45K/yr

As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you ...

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How much do guest service supervisor jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for guest service supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What is a guest service supervisor?

A guest service supervisor is a hospitality professional responsible for overseeing guest interactions, ensuring high service standards, and managing front desk or customer service staff. They handle guest complaints, coordinate services, and often require strong communication and leadership skills to maintain guest satisfaction.

What are the key skills and qualifications needed to thrive as a Guest Service Supervisor, and why are they important?

To thrive as a Guest Service Supervisor, you need strong leadership, customer service expertise, and experience in hospitality, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), reservation software, and sometimes certifications in hospitality management are typically required. Exceptional communication, conflict resolution, and multitasking skills help you motivate teams and ensure guest satisfaction. These skills and qualities are crucial for maintaining smooth front-of-house operations and delivering a superior guest experience.

What is the role of a guest service supervisor?

A guest service supervisor oversees front desk operations, ensures guest satisfaction, and manages staff to deliver quality service. They handle guest complaints, coordinate with other departments, and often require strong communication and leadership skills to maintain a positive guest experience.

How to become a hotel supervisor?

To become a hotel supervisor, candidates typically need previous experience in hospitality or customer service, often starting in entry-level roles such as front desk agent or housekeeper. A high school diploma is usually required, and some employers prefer candidates with additional certifications or training in hospitality management. Developing strong leadership, communication, and organizational skills is essential for advancement to supervisory positions.

What is the difference between Guest Service Supervisor vs Front Desk Agent?

AspectGuest Service SupervisorFront Desk Agent
CredentialsHigh school diploma; experience in customer serviceHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises guest services, manages staff, handles escalationsAssists guests at the front desk, check-in/out, reservations
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Common Search/ComparisonGuest Service Supervisor vs Front Desk Agent

The Guest Service Supervisor oversees guest services and staff, ensuring smooth operations, while the Front Desk Agent handles guest check-ins, check-outs, and reservations. The supervisor typically has more experience and responsibilities, but both roles are essential in hospitality settings.

What are some common challenges faced by Guest Service Supervisors, and how can they be effectively managed?

Guest Service Supervisors often encounter challenges such as handling difficult guest situations, managing high volumes of guest requests during peak times, and ensuring consistent service quality among team members. Successful supervisors rely on strong communication and problem-solving skills to quickly address guest concerns while maintaining a positive atmosphere. Proactive training, clear delegation of tasks, and regular team meetings are effective strategies to foster collaboration and ensure the team delivers exceptional service, even under pressure.

What are Guest Service Supervisors?

Guest Service Supervisors are professionals responsible for overseeing and managing the front-line staff who interact with guests in hotels, resorts, or other hospitality settings. They ensure a high standard of customer service is provided, handle guest inquiries or complaints, and coordinate with other departments to meet guest needs. Additionally, they may train new employees, monitor daily operations, and help resolve escalated issues to ensure guest satisfaction.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers of large hotels or resort directors tend to be the highest paid, often earning six-figure salaries. These positions require extensive experience, leadership skills, and often advanced certifications, with compensation influenced by the property's size and location.
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Guest Service Supervisor jobs near you

Guest Service Supervisor

KidSTREAM

Camarillo, CA • On-site

$21 - $22/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 26 days ago

Job description

Description:


Job Description: Guest Service Supervisor

Title: Guest Services Supervisor

Job Status: Full-time, Hourly

Compensation: $21-$22/hour

Reports to: Guest Service Manager

Location: kidSTREAM Children’s Museum

3100 E. Ponderosa Drive, Camarillo, CA 93010


Summary

kidSTREAM, an emerging Children’s Museum, is seeking a dynamic, guest-focused, and collaborative Guest Services Supervisor to lead front-of-house operations and ensure an exceptional visitor experience for all guests. This role oversees daily admissions, retail operations, and guest engagement, ensuring every interaction reflects kidSTREAM’s mission of learning through play.

Working closely with cross-functional teams, the Guest Services Supervisor is responsible for building, training, and supervising a team of Guest Services Associates. This role plays a critical part in shaping the first impression of the museum—creating a welcoming, inclusive, and joyful environment for children and families.

The ideal candidate is an experienced customer service leader with strong operational skills, a passion for hospitality, and a commitment to delivering outstanding guest experiences.


Key Responsibilities

Guest Experience & Front-of-House Operations (40%)

  • Oversee daily front-of-house operations including admissions, ticketing, and guest inquiries
  • Ensure a welcoming, inclusive, and high-quality experience for all guests from arrival to departure
  • Resolve guest concerns and feedback in a professional, timely, and guest-centered manner
  • Maintain a clean, organized, and visually appealing front-of-house environment
  • Collaborate with Marketing and Programs teams to communicate daily offerings, events, and promotions to guests


Team Leadership & Staff Supervision (40%)

  • Recruit, train, schedule, and supervise a team of Guest Services Associates and volunteers
  • Provide ongoing coaching and support to ensure excellent customer service and operational consistency
  • Develop and implement training materials and standard operating procedures for front-of-house operations
  • Model best practices in guest engagement, communication, and problem-solving
  • Foster a positive, collaborative, and team-oriented work environment


Operations & Retail Support (20%)

  • Support museum store operations, including merchandising, inventory tracking, and point-of-sale transactions
  • Assist with cash handling procedures, daily reconciliation, and reporting
  • Track and report on attendance, revenue, and guest feedback metrics
  • Collaborate with leadership to improve systems, workflows, and overall guest experience




Requirements:

Qualifications

  • Minimum of 2–3 years of experience in guest services, retail, hospitality, or front-of-house operations (museum, entertainment, or family-focused environments preferred)
  • Strong leadership and team management skills, including training, scheduling, and supervision
  • Excellent communication and interpersonal skills with a friendly, professional demeanor
  • Ability to manage multiple priorities in a fast-paced, guest-facing environment
  • Strong problem-solving skills and ability to handle guest concerns with empathy and professionalism
  • Ability to work weekends, holidays, and occasional evenings
  • Valid driver’s license and ability to pass a background check required


Preferred Skills

  • Experience with POS, ticketing, or CRM systems
  • Experience in museum, nonprofit, or family entertainment environments
  • Bilingual (Spanish/English) applicants are strongly encouraged to apply
  • Ability to lift up to 40 lbs and assist with retail stocking or event setup


Our Culture & Benefits

At kidSTREAM, we believe in the power of play to transform lives. Our museum is a joyful space where curiosity is celebrated, diversity is welcomed, and families are invited to grow together. We offer a generous benefits package including:

  • Medical, dental, vision, and life insurance
  • Paid vacation, sick time, and holidays
  • Discounts on museum programs and events
  • A fun, collaborative, mission-driven work environment