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Nobu Hotel Atlanta

Guest Service Supervisor

Atlanta, GA · On-site

Description Guest Service Supervisor Nobu Hotel Atlanta | Buckhead, Atlanta, GA Nobu Hotel Atlanta is seeking an experienced, service-focused, and forward-thinking Guest Service Supervisor to support ...

New

Nobu Hotel Atlanta

Guest Service Supervisor

Atlanta, GA · On-site

Guest Service Supervisor Nobu Hotel Atlanta | Buckhead, Atlanta, GA Nobu Hotel Atlanta is seeking an experienced, service-focused, and forward-thinking Guest Service Supervisor to support the daily ...

New

CHP Holdings

Guest Service Supervisor

Phoenix, AZ · On-site

We are seeking a Guest Service Supervisor to oversee the daily operations of our guest service team. The ideal candidate will be responsible for ensuring exceptional customer service and satisfaction ...

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How much do guest service supervisor jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for guest service supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What is a guest service supervisor?

Guest Service Supervisors are professionals responsible for overseeing and managing the front-line staff who interact with guests in hotels, resorts, or other hospitality settings. They ensure a high standard of customer service is provided, handle guest inquiries or complaints, and coordinate with other departments to meet guest needs. Additionally, they may train new employees, monitor daily operations, and help resolve escalated issues to ensure guest satisfaction.

What are the key skills and qualifications needed to thrive as a guest service supervisor?

To thrive as a Guest Service Supervisor, you need strong leadership, customer service expertise, and experience in hospitality, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), reservation software, and sometimes certifications in hospitality management are typically required. Exceptional communication, conflict resolution, and multitasking skills help you motivate teams and ensure guest satisfaction. These skills and qualities are crucial for maintaining smooth front-of-house operations and delivering a superior guest experience.

What are some common challenges faced by guest service supervisors, and how can they be effectively managed?

Guest Service Supervisors often encounter challenges such as handling difficult guest situations, managing high volumes of guest requests during peak times, and ensuring consistent service quality among team members. Successful supervisors rely on strong communication and problem-solving skills to quickly address guest concerns while maintaining a positive atmosphere. Proactive training, clear delegation of tasks, and regular team meetings are effective strategies to foster collaboration and ensure the team delivers exceptional service, even under pressure.

What is the difference between Guest Service Supervisor vs Front Desk Agent?

AspectGuest Service SupervisorFront Desk Agent
CredentialsHigh school diploma; experience in customer serviceHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises guest services, manages staff, handles escalationsAssists guests at the front desk, check-in/out, reservations
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Common Search/ComparisonGuest Service Supervisor vs Front Desk Agent

The Guest Service Supervisor oversees guest services and staff, ensuring smooth operations, while the Front Desk Agent handles guest check-ins, check-outs, and reservations. The supervisor typically has more experience and responsibilities, but both roles are essential in hospitality settings.

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Guest Service Supervisor jobs near you
Infographic showing various Guest Service Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Service Supervisor

Atlanta, GA • On-site

Nobu Hotel Atlanta
1 - 10 employees
Learn more about Nobu Hotel Atlantaexternal

Full-time

Posted 2 days ago

New

Job description

Description
Guest Service Supervisor
Nobu Hotel Atlanta | Buckhead, Atlanta, GA
Nobu Hotel Atlanta is seeking an experienced, service-focused, and forward-thinking Guest Service Supervisor to support the daily operation of the Front Office and Guest Services team.
We are looking for a confident leader who takes initiative, anticipates guest needs, and understands the importance of delivering a personalized luxury experience. This is an excellent opportunity for a Guest Service Agent, Front Desk Supervisor, Front Office Supervisor, or experienced hospitality professional who is ready to take the next step in their career.
The ideal candidate will have strong knowledge and experience in luxury guest service, front office operations, guest recovery, reservations, hotel systems, cash handling, VIP services, and team leadership. Previous experience in a luxury or full-service hotel environment is strongly preferred.
Position Summary
The Guest Service Supervisor is responsible for supporting the daily operation of the Front Office and Guest Services department while ensuring guests receive exceptional service throughout their stay.
This position serves as a key operational leader during assigned shifts and is responsible for supervising Guest Service Agents, assisting with guest concerns and service recovery, monitoring front desk operations, ensuring accurate financial and guest account procedures, and maintaining Nobu Hotel standards.
The Guest Service Supervisor will work closely with the Front Office leadership team and other hotel departments to ensure guest requests, operational needs, VIP requirements, and service issues are addressed promptly and professionally.
This position is responsible for coaching and developing Guest Service Agents, supporting training initiatives, monitoring departmental standards, assisting with shift coverage and daily assignments, and holding associates accountable for established procedures and service expectations.
Essential Functions & Responsibilities
Guest Service & Front Office Operations
  • Oversee the daily operation of the Guest Services and Front Desk areas during assigned shifts.
  • Ensure all guests are warmly welcomed, acknowledged, and assisted in accordance with Nobu Hotel luxury service standards.
  • Supervise and support Guest Service Agents throughout the shift.
  • Oversee accurate and efficient guest check-in and check-out procedures.
  • Verify guest information, payment methods, credit card authorizations, room rates, and guest account information.
  • Review arrivals, departures, room assignments, special requests, and other pertinent guest information.
  • Ensure all guest requests are acknowledged, documented, communicated, and followed through to completion.
  • Monitor the lobby and Front Desk environment to ensure it remains organized, professional, and consistent with Nobu standards.
  • Ensure associates maintain appropriate appearance, professional conduct, and service standards.
  • Monitor telephone operations and ensure calls are handled according to hotel standards.
  • Ensure accurate communication of hotel services, amenities, outlets, transportation options, local attractions, and other guest information.
  • Assist with room moves, upgrades, special requests, and other operational needs.
  • Monitor room status and communicate discrepancies or operational concerns to the appropriate departments.
  • Assist with coordination between Front Office, Housekeeping, Engineering, Food & Beverage, Security, and other departments.
  • Ensure all shift responsibilities, logs, reports, and checklists are completed accurately and on time.
Guest Experience & Service Recovery
  • Anticipate guest needs and proactively identify opportunities to exceed expectations.
  • Respond promptly and professionally to guest concerns, complaints, and service recovery situations.
  • Empower associates to resolve guest concerns appropriately while maintaining established hotel guidelines.
  • Take ownership of escalated guest concerns and work with leadership to determine appropriate solutions.
  • Follow up with guests after service recovery situations to ensure satisfaction.
  • Document significant guest concerns, complaints, requests, and service recovery actions.
  • Identify recurring guest concerns and communicate trends or opportunities for improvement to Front Office leadership.
  • Ensure guest preferences and important information are accurately documented and communicated to the appropriate departments.
  • Build genuine relationships with guests while maintaining professionalism and confidentiality.
  • Support hotel initiatives designed to improve guest satisfaction, loyalty, and overall guest experience.
VIP & Special Guest Services
  • Review and monitor daily VIP arrivals, repeat guests, special occasions, and other designated guest profiles.
  • Communicate VIP arrivals and special requests to the appropriate departments and leadership.
  • Ensure VIP amenities, welcome arrangements, and special requests are completed accurately and on time.
  • Assist with personalized guest experiences consistent with Nobu standards.
  • Monitor VIP and special guest stays and proactively communicate any concerns to Front Office leadership.
  • Maintain confidentiality regarding VIP guests and sensitive guest information.
Shift Leadership & Daily Operations
  • Serve as the Front Office leadership presence during assigned shifts.
  • Conduct or assist with daily shift briefings and communicate important operational information to associates.
  • Review arrivals, departures, VIPs, groups, special events, occupancy, and other factors affecting the shift.
  • Assign and prioritize daily responsibilities based on business levels and operational needs.
  • Monitor workflow and staffing throughout the shift and communicate staffing concerns to leadership.
  • Ensure appropriate coverage of the Front Desk and Guest Services areas.
  • Monitor associate performance and provide immediate coaching when standards are not being met.
  • Ensure proper communication and handoff between shifts.
  • Review outstanding guest requests and operational issues to ensure appropriate follow-up.
  • Escalate significant guest, staffing, safety, security, or operational concerns to the appropriate leader.
  • Assist with maintaining departmental continuity during periods of high occupancy, peak arrival/departure periods, and other high-volume operations.
Cash Handling & Financial Accountability
  • Follow all hotel procedures related to cash handling, credit card transactions, deposits, and financial accountability.
  • Monitor accurate processing of guest payments and account charges.
  • Assist with balancing Front Office transactions and identifying discrepancies.
  • Ensure associates follow established cash handling and payment procedures.
  • Report financial discrepancies or irregularities to Front Office leadership.
  • Maintain confidentiality of guest financial and personal information.
  • Ensure proper documentation and completion of required financial reports and procedures.
Leadership, Training & Accountability
  • Lead by example and consistently demonstrate Nobu Hotel standards, brand standards, and Nobu Hotel core values.
  • Coach, train, and develop Guest Service Agents to achieve operational and service excellence.
  • Assist with onboarding and training of new associates.
  • Ensure associates understand Front Office procedures, SOPs, guest service expectations, hotel systems, and safety requirements.
  • Identify training gaps and communicate development opportunities to Front Office leadership.
  • Provide ongoing coaching and constructive feedback.
  • Recognize associates who demonstrate exceptional guest service and performance.
  • Address performance concerns promptly and communicate significant concerns to management.
  • Assist leadership with maintaining departmental standards for attendance, punctuality, appearance, conduct, and performance.
  • Promote teamwork, accountability, professionalism, and continuous improvement.
  • Support a positive and respectful workplace environment.
  • Ensure departmental policies and procedures are administered fairly and consistently.
Cross-Departmental Collaboration
  • Maintain strong communication with Housekeeping regarding room status, room discrepancies, priority rooms, VIP rooms, and guest requests.
  • Partner with Engineering regarding maintenance concerns affecting guest rooms and public areas.
  • Coordinate with Food & Beverage regarding guest dining requests, amenities, VIP arrangements, and special occasions.
  • Work closely with Security regarding guest safety, incidents, lost and found, and other security concerns.
  • Communicate with Sales, Events, and other departments regarding group arrivals, special events, and guest requirements.
  • Maintain effective communication with leadership regarding operational challenges, guest concerns, and departmental needs.
  • Support hotel-wide initiatives, special events, VIP experiences, and operational programs.
Safety, Security & Emergency Response
  • Follow all hotel safety, security, emergency response, and crisis management procedures.
  • Ensure associates understand emergency procedures and appropriate escalation protocols.
  • Respond appropriately to guest or associate emergencies during assigned shifts.
  • Immediately communicate safety, security, medical, or emergency concerns to the appropriate leadership or department.
  • Protect guest confidentiality and personal information.
  • Follow established procedures for lost and found, suspicious activity, guest incidents, and other security-related matters.
  • Support Security and hotel leadership during emergency situations as required.
  • Complete appropriate documentation following significant guest, safety, security, or emergency incidents.
Qualifications & Experience
  • Minimum 2-3 years of progressive hospitality or guest service experience, preferably within a full-service, upscale, or luxury hotel environment.
  • Previous experience as a Guest Service Agent, Front Desk Supervisor, Guest Services Supervisor, Front Office Supervisor, or similar leadership role preferred.
  • Previous supervisory experience in a hotel or hospitality environment strongly preferred.
  • Strong knowledge of Front Office operations, guest service, service recovery, hotel procedures, and luxury hospitality standards.
  • Experience handling guest concerns and resolving service issues professionally.
  • Experience with cash handling, credit card transactions, and guest account procedures.
  • Strong computer and technical skills.
  • Opera Cloud experience preferred.
  • Hotsos experience preferred.
  • Ability to learn and effectively utilize hotel technology and operating systems.
  • Strong leadership, communication, organization, and problem-solving skills.
  • Demonstrated ability to coach, train, and support associates.
  • Ability to prioritize multiple tasks and remain composed in a fast-paced hotel environment.
  • Ability to work independently, take initiative, and make sound decisions.
  • Strong attention to detail and follow-through.
  • Ability to communicate effectively with guests, associates, leadership, and other departments.
  • Luxury hotel or branded hotel experience preferred.
Core Competencies
The successful candidate will demonstrate:
  • Luxury Guest Service
  • Leadership & Accountability
  • Guest Recovery & Problem Solving
  • Communication & Collaboration
  • Team Development & Training
  • Operational Organization
  • Decision Making & Judgment
  • Attention to Detail
  • Professionalism & Confidentiality
  • Initiative & Proactive Thinking
  • Cross-Departmental Collaboration
  • Nobu Brand & Service Standards
Physical Requirements
  • Ability to stand and walk for extended periods throughout the hotel.
  • Ability to bend, stoop, kneel, reach, push, pull, and move throughout the property as required.
  • Ability to lift and carry up to 50 pounds as required.
  • Ability to work in a fast-paced hotel environment while maintaining a professional and positive demeanor.
  • Ability to remain on the Front Desk and Guest Services floor for extended periods.
  • Ability to respond quickly and appropriately to guest, operational, safety, and emergency situations.
  • Ability to work flexible hours, including mornings, evenings, weekends, holidays, and occasional overnight shifts as required by the business.
What We're Looking For
We are seeking a hands-on hospitality leader who understands that Guest Services is at the center of the guest experience.
The Guest Service Supervisor should not simply react to guest requests but anticipate guest needs, identify potential service issues before they escalate, and empower associates to deliver exceptional experiences.
The ideal candidate will bring strong guest service expertise, leadership ability, operational awareness, and a commitment to maintaining the high standards expected of a luxury Nobu property.
This individual should be comfortable taking ownership, making decisions, coaching associates, co

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