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Rapport Guest Services Jobs (NOW HIRING)

Rapport

GLOBAL DIRECTOR OPERATIONS

New York, NY · On-site

$160K - $180K/yr

Salary: $160000 - $180000 / year Other Forms of Compensation: bonus Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and ...

Rapport

Guest Service Ambassador

Manhattan, NY · On-site

$24 - $25.50/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from ...

Rapport

Guest Service Agent

New York, NY · On-site

$28 - $30/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from ...

Rapport

Lobby Guest Service Agent

New York, NY · On-site

$23 - $25/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from ...

Rapport

LOBBY GUEST SERVICE AGENT

New York, NY · On-site

$24 - $25/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from ...

Rapport

Guest Service Ambassador Millenium

Manhattan, NY · On-site

$24 - $25.50/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from ...

Rapport

GUEST SERVICE AMBASSADOR

Valhalla, NY · On-site

$23 - $24/hr

Salary: $23 - $24 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

Rapport

Guest Experience Ambassador

Manhattan, NY · On-site

$25 - $28/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from ...

Rapport

LOBBY GUEST SERVICE AGENT

New York, NY · On-site

$24 - $25/hr

Salary: $24 - $25 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.

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Rapport Guest Services information

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How much do rapport guest services jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for rapport guest services in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

How does a Rapport Guest Services team member typically collaborate with other departments within a hospitality environment?

Rapport Guest Services team members work closely with various departments such as front desk, housekeeping, catering, and event management to ensure guests have a seamless and positive experience. They often act as a liaison, communicating guest requests or feedback to the appropriate teams and following up to ensure issues are resolved promptly. Regular briefings and clear communication channels help facilitate teamwork, and successful collaboration is key to maintaining high service standards and guest satisfaction.

What are guest service jobs?

Guest service jobs involve assisting and interacting with customers or visitors to ensure a positive experience. These roles often include tasks such as answering questions, providing information, handling complaints, and maintaining a welcoming environment, typically requiring good communication and customer service skills.

What is the difference between Rapport Guest Services vs Front Desk Agent?

AspectRapport Guest ServicesFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service experience, hospitality training
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues
Employer & Industry UsageHotels, resorts, hospitality companiesHotels, resorts, hospitality companies
Primary FocusBuilding guest rapport, ensuring guest satisfactionCheck-in/out, reservations, guest inquiries

Rapport Guest Services and Front Desk Agents both work in hospitality settings and require similar customer service skills. However, Rapport Guest Services emphasizes building strong guest relationships and ensuring overall satisfaction, while Front Desk Agents focus more on administrative tasks like check-ins, reservations, and guest inquiries. Both roles are essential in providing excellent guest experiences but differ in their primary responsibilities.

Is guest relations a stressful job?

Guest relations roles, such as Rapport Guest Services, can be stressful due to the need to handle customer complaints, resolve conflicts, and maintain a positive experience for guests. The job often requires strong communication skills, patience, and the ability to work in fast-paced environments, which can contribute to stress levels.

What are the key skills and qualifications needed to thrive as a Rapport Guest Services professional, and why are they important?

To thrive as a Rapport Guest Services professional, you need excellent customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, office management software, and communication tools is typically required. Outstanding interpersonal skills, a positive attitude, and the ability to remain calm under pressure help individuals excel in this role. These skills are crucial for delivering memorable guest experiences, resolving issues efficiently, and maintaining a welcoming environment.

What is Rapport Guest Services?

Rapport Guest Services refers to a team or department within an organization, often in hospitality, corporate, or event settings, that specializes in providing exceptional front-of-house customer service. Their responsibilities include welcoming guests, managing reception areas, handling inquiries, and ensuring visitors have a positive and seamless experience. Rapport Guest Services staff are trained to deliver high standards of professionalism, courtesy, and personalized service to enhance the overall guest experience.
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Rapport Guest Services jobs near you
Infographic showing various Rapport Guest Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Lobby & Amenity Ambassador

Rapport Guest Services

Santa Monica, CA • On-site

$25 - $28/hr

Full-time

Re-posted 14 days ago

Job description

Job Title: Lobby & Amenity Ambassador – Santa Monica
Reporting to: General Manager

Overall Purpose of Role:
The Lead Lobby & Amenity Ambassador will serve as a primary front-of-house representative for the client’s amenity space and building lobby, delivering an elevated hospitality experience for tenants and visitors. This role is responsible for supporting both the day-to-day operations and community engagement of the amenity space, as well as enhancing the lobby arrival and visitor experience.

The client’s global amenity platform provides tenants and visitors with access to private lounges, wellness services, and social programming. The Ambassador will help ensure the space and experience at the designated property operate smoothly, professionally, and in alignment with the client’s hospitality standards.

Amenity Space Oversight:
  • Serve as the hospitality lead for the client’s Santa Monica amenity program. Create a welcoming and engaging environment for tenants and guests while supporting day-to-day logistics, administrative coordination, and community engagement within the amenity space.
  • Monitor bookings for day passes, events and services from platform members and visitors.
  • Provide light support for tenant programming and events.

Lobby & Visitor Experience:
  • When not assigned to an amenity space, the Ambassador will support the Property Management team within the building lobby. In this capacity, the Ambassador will help manage the overall lobby experience by greeting and engaging tenants and visitors, working closely with lobby security to support arrivals and provide directional assistance, and helping to maintain a professional and welcoming atmosphere.

This position is based out of a Santa Monica office building within the client’s portfolio. The role will report to the General Manager of Property Management.

Key Responsibilities:
Front-of-House & Guest Arrival Experience:
  • Serve as the first point of contact for all guests entering the building.
  • Oversee daily tracking of expected visitors and notify appropriate internal teams.

Hospitality & Guest Engagement:
  • Act as a knowledgeable resource and primary point of contact for customer questions, concerns, and general guidance.
  • Build strong relationships with tenants, guests, and partners through proactive, hospitality-driven service.
  • Anticipate guest needs and resolve issues quickly, professionally, and with a solutions-oriented mindset

Facility & Administrative Support:
  • Partner with Property Management to upkeep the amenity space.
  • Communicate daily event schedules to Property Management and security teams to ensure a seamless building-wide experience.
  • Monitor and track data related to space usage and member engagement to drive service improvements.

About You:
  • Experience in hospitality, front-of-house, concierge, or customer-facing roles.
  • Prior experience supporting events or hospitality programming preferred.
  • Strong presence and professionalism, with a natural ability to engage with guests.
  • Comfortable with basic technology, including assisting customers with building app functionality, WiFi connectivity, and guest check-in via iPad.
  • Exceptional interpersonal and communication skills.
  • Highly organized, reliable, and detail-oriented.
  • Calm under pressure and able to manage a steady flow of guest interactions.
  • Proactive, service-minded, and solutions-oriented.
  • Comfortable with a hands-on role that includes standing, walking, and light physical activity.

Policies and Procedures:
  • Adhere to the Company and the building’s policies and procedures.
  • Comply with the Reception and Lobby Ambassador Services Standard Operating Procedures (SOP) Manual and keep up to date with new information issued. Familiarize yourself with the site-specific SOPs.
  • Abide by all Security policies and procedures, including access restrictions, Fire and Life Safety information.
  • Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
  • Constant standing and walking in the building lobby throughout shift.
  • Frequent lifting and carrying up to 30 lbs.