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Rapport Guest Services Jobs (NOW HIRING)

IHM Outdoors

Guest Services Coordinator

Larkspur, CO · On-site

$17 - $18/hr

Description As our Guest Services Coordinator , you will cover routine office/clerical ... Greet and establish rapport with guests * Field resort comments, suggestions, and complaints to the ...

Wincome Hospitality

Guest Services Manager

Anaheim, CA · On-site

$79K - $85K/yr

Serve as a visible luxury host who creates genuine rapport, anticipates guest needs and models calm, discreet, professional and courteous service. * Continuously evaluate and refine the end-to-end ...

AccorHotel

Guest Services Agent

Santa Monica, CA · On-site

$32.20/hr

Accurately document guest requests, preferences, and service recovery efforts. * Handle challenging ... Strong interpersonal skills with the ability to build rapport with diverse guests and colleagues.

FAIRMONT

Guest Services Agent

Santa Monica, CA · On-site

Accurately document guest requests, preferences, and service recovery efforts. * Handle challenging ... Strong interpersonal skills with the ability to build rapport with diverse guests and colleagues.

RPM RACEWAY

Guest Services Representative

Oak Brook, IL · On-site

$16 - $19/hr

Calling all guest service wizards with a passion for fun! RPM Raceway, is on the hunt for a ... Building Rapport : Creating positive connections with people from diverse backgrounds. * Problem ...

Sun Outdoors

Guest Services Coordinator

Sarasota, FL · On-site

$15/hr

$15 per hour Overview Guest Services Coordinators handle the routine office work and administrative ... Greets and establishes rapport with guests, current and prospective residents. Fields resort ...

AccorHotel

Guest Services Agent

Santa Monica, CA · On-site

$32.20/hr

Accurately document guest requests, preferences, and service recovery efforts. * Handle challenging ... Strong interpersonal skills with the ability to build rapport with diverse guests and colleagues.

Sun Outdoors

Guest Services Coordinator

Dunedin, FL · On-site

$15 - $16/hr

$15-$16 per hour Overview Guest Services Coordinators handle the routine office work and ... Greets and establishes rapport with guests, current and prospective residents. Fields resort ...

Landers Center

Guest Services Representative

Southaven, MS · On-site

$12.25 - $15/hr

As directed by Supervisor Job Objective The Guest Services Representative helps create a hospitable ... Forms effective working relationships & rapport with customers and staff. * Secures work area ...

IHM Outdoors

Guest Services Coordinator

North Java, NY · On-site

$16/hr

Description As our Guest Services Coordinator , you will cover routine office/clerical ... Greet and establish rapport with guests * Field resort comments, suggestions, and complaints to the ...

IHM Outdoors

Guest Services Coordinator

Henderson, NY · On-site

$16/hr

Description As our Guest Services Coordinator , you will cover routine office/clerical ... Greet and establish rapport with guests * Field resort comments, suggestions, and complaints to the ...

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Rapport Guest Services information

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How much do rapport guest services jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for rapport guest services in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is Rapport Guest Services?

Rapport Guest Services refers to a team or department within an organization, often in hospitality, corporate, or event settings, that specializes in providing exceptional front-of-house customer service. Their responsibilities include welcoming guests, managing reception areas, handling inquiries, and ensuring visitors have a positive and seamless experience. Rapport Guest Services staff are trained to deliver high standards of professionalism, courtesy, and personalized service to enhance the overall guest experience.

How does a Rapport Guest Services team member typically collaborate with other departments within a hospitality environment?

Rapport Guest Services team members work closely with various departments such as front desk, housekeeping, catering, and event management to ensure guests have a seamless and positive experience. They often act as a liaison, communicating guest requests or feedback to the appropriate teams and following up to ensure issues are resolved promptly. Regular briefings and clear communication channels help facilitate teamwork, and successful collaboration is key to maintaining high service standards and guest satisfaction.

What are the key skills and qualifications needed to thrive as a Rapport Guest Services professional, and why are they important?

To thrive as a Rapport Guest Services professional, you need excellent customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, office management software, and communication tools is typically required. Outstanding interpersonal skills, a positive attitude, and the ability to remain calm under pressure help individuals excel in this role. These skills are crucial for delivering memorable guest experiences, resolving issues efficiently, and maintaining a welcoming environment.

What is the difference between Rapport Guest Services vs Front Desk Agent?

AspectRapport Guest ServicesFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service experience, hospitality training
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues
Employer & Industry UsageHotels, resorts, hospitality companiesHotels, resorts, hospitality companies
Primary FocusBuilding guest rapport, ensuring guest satisfactionCheck-in/out, reservations, guest inquiries

Rapport Guest Services and Front Desk Agents both work in hospitality settings and require similar customer service skills. However, Rapport Guest Services emphasizes building strong guest relationships and ensuring overall satisfaction, while Front Desk Agents focus more on administrative tasks like check-ins, reservations, and guest inquiries. Both roles are essential in providing excellent guest experiences but differ in their primary responsibilities.

Is guest relations a stressful job?

Guest relations roles, such as Rapport Guest Services, can be stressful due to the need to handle customer complaints, resolve conflicts, and maintain a positive experience for guests. The job often requires strong communication skills, patience, and the ability to work in fast-paced environments, which can contribute to stress levels.
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What cities are hiring for Rapport Guest Services jobs?

Cities with the most Rapport Guest Services job openings:

What states have the most Rapport Guest Services jobs?

States with the most job openings for Rapport Guest Services jobs include:

What job categories do people searching Rapport Guest Services jobs look for?

The top searched job categories for Rapport Guest Services jobs are:

Rapport Guest Services jobs near you
Infographic showing various Rapport Guest Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Guest Services Coordinator

Island Hospitality Management

Larkspur, CO • On-site

$17 - $18/hr

Full-time

Re-posted 24 days ago

Job description

Description:

As our Guest Services Coordinator, you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns.


This is a seasonal position from now to October.

Requirements:
  • Greet and establish rapport with guests
  • Field resort comments, suggestions, and complaints to the Resort Manager
  • Check guests in and out for their reservations, both at the front desk and in drive-thru kiosks
  • Help guests with their golf cart reservations and explain the rules and regulations of renting a golf cart
  • Perform general administrative duties such as answering phones, responding to emails, copying, faxing, and filing
  • Complete and maintain resort records, reports, and files
  • Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
  • Ensure office supplies are sufficiently stocked and prepare supply orders as needed
  • Assist with the preparation of marketing materials


Job Qualifications:

  • Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet
  • Excellent written and verbal communication skills
  • Readily available and approachable for all guests while providing excellent guest service
  • Prior administrative experience is preferred
  • Resort office or hotel front desk experience is a plus


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.


Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.


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