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Rapport Guest Services Jobs (NOW HIRING)

Sun, Inc.

Guest Services Coordinator

Old Mystic, CT

$16.75 - $22/hr

Job Summary Guest Services Coordinators handle the routine office work and administrative ... Greets and establishes rapport with guests, current and prospective residents. Fields resort ...

Sun RV Resorts

Guest Services Coordinator

Old Mystic, CT · On-site

$16.75 - $22/hr

Job Summary Guest Services Coordinators handle the routine office work and administrative ... Greets and establishes rapport with guests, current and prospective residents. Fields resort ...

Sun Communities

Guest Services Coordinator

Mystic, CT · On-site

$16.35/hr

Guest Services Coordinator Sun Outdoors Mystic Old Mystic, CT, US Seasonal Full Time Career Site ... Greets and establishes rapport with guests, current and prospective residents. * Fields resort ...

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Rapport Guest Services information

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How much do rapport guest services jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for rapport guest services in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

How does a Rapport Guest Services team member typically collaborate with other departments within a hospitality environment?

Rapport Guest Services team members work closely with various departments such as front desk, housekeeping, catering, and event management to ensure guests have a seamless and positive experience. They often act as a liaison, communicating guest requests or feedback to the appropriate teams and following up to ensure issues are resolved promptly. Regular briefings and clear communication channels help facilitate teamwork, and successful collaboration is key to maintaining high service standards and guest satisfaction.

What are guest service jobs?

Guest service jobs involve assisting and interacting with customers or visitors to ensure a positive experience. These roles often include tasks such as answering questions, providing information, handling complaints, and maintaining a welcoming environment, typically requiring good communication and customer service skills.

What is the difference between Rapport Guest Services vs Front Desk Agent?

AspectRapport Guest ServicesFront Desk Agent
CredentialsCustomer service experience, hospitality trainingCustomer service experience, hospitality training
Work EnvironmentHotels, resorts, hospitality venuesHotels, resorts, hospitality venues
Employer & Industry UsageHotels, resorts, hospitality companiesHotels, resorts, hospitality companies
Primary FocusBuilding guest rapport, ensuring guest satisfactionCheck-in/out, reservations, guest inquiries

Rapport Guest Services and Front Desk Agents both work in hospitality settings and require similar customer service skills. However, Rapport Guest Services emphasizes building strong guest relationships and ensuring overall satisfaction, while Front Desk Agents focus more on administrative tasks like check-ins, reservations, and guest inquiries. Both roles are essential in providing excellent guest experiences but differ in their primary responsibilities.

Is guest relations a stressful job?

Guest relations roles, such as Rapport Guest Services, can be stressful due to the need to handle customer complaints, resolve conflicts, and maintain a positive experience for guests. The job often requires strong communication skills, patience, and the ability to work in fast-paced environments, which can contribute to stress levels.

What are the key skills and qualifications needed to thrive as a Rapport Guest Services professional, and why are they important?

To thrive as a Rapport Guest Services professional, you need excellent customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, office management software, and communication tools is typically required. Outstanding interpersonal skills, a positive attitude, and the ability to remain calm under pressure help individuals excel in this role. These skills are crucial for delivering memorable guest experiences, resolving issues efficiently, and maintaining a welcoming environment.

What is Rapport Guest Services?

Rapport Guest Services refers to a team or department within an organization, often in hospitality, corporate, or event settings, that specializes in providing exceptional front-of-house customer service. Their responsibilities include welcoming guests, managing reception areas, handling inquiries, and ensuring visitors have a positive and seamless experience. Rapport Guest Services staff are trained to deliver high standards of professionalism, courtesy, and personalized service to enhance the overall guest experience.
More about Rapport Guest Services jobs
What cities are hiring for Rapport Guest Services jobs? Cities with the most Rapport Guest Services job openings:
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What job categories do people searching Rapport Guest Services jobs look for? The top searched job categories for Rapport Guest Services jobs are:
Rapport Guest Services jobs near you
Infographic showing various Rapport Guest Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Guest Services Representative

Resort Travel & Xchange

New Smyrna Beach, FL • On-site

$11.25 - $14/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

Interested in a workplace that values your contributions? Are you looking for a job that comes with travel benefits? Do you have skills in customer service you're looking to use and grow?
LaTour Hotels and Resorts (LHR) is hiring Guest Service positions at our Coconut Palms Beach Resort II in New Smyrna Beach, FL!
As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent we recognize it and we build it. As an ESOP (Employee Stock Ownership Plan) company our employees are invested in the company, meaning that when you succeed, you're working towards both the company's future and your own.
We offer membership to our travel club as a benefit to every employee after their first few months. This includes:

  • Access to deeply discounted stays at our resorts
  • Access to discounted stays at partner resorts and hotels
  • Discounts on other travel related expenses like airfare, car rental and more.
Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k), and more!
A role in Guest Services is a great way to get started with LHR. In this role you'll be working face to face with our guests to establish a positive rapport and provide excellent guest services from the first greeting through check-out. It is essential that we make guests feel welcome, that their needs are met and that any questions/problems are resolved efficiently and appropriately.
This position is vital to our operations and serves as the foundation for providing the best hospitality LHR can offer at each of it's locations.
POSITION SUMMARY
The Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately.
ESSENTIAL FUNCTIONS
The GSR:
  • Greets guests warmly and efficiently facilitates their check-in and check-out process.
  • Ensures that welcome and departure calls are being placed in accordance with company standards.
  • Anticipates guests' needs and resolves their questions/problems or refers them to the appropriate person for resolution.
  • Consistently answers all phone calls, voicemails, and emails in a positive and efficient manner.
  • Completes the shift checklists accurately and submits them to the General Manager (GM) or places them in the GM mailbox by the end of their shift.
  • Communicates often with housekeeping, kitchen, and maintenance staff on the status of all rooms and guests needs.
  • Reviews the communication log daily for pass-along information from previous shifts to ensure seamless service for maximum guest satisfaction.
  • Counts and verifies that the cash drawer is at the correct denomination and immediately reports any discrepancies to the GM.
  • Maintains a neat, clean, and organized environment.
OTHER FUNCTIONS
The GSR may also:
  • Perform concierge duties.
  • Assist with bellman duties as needed.
POSITION QUALIFICATIONS/REQUIREMENTS
Education/Credentials
  • This position requires a high school diploma or GED.
Experience
  • Customer Service experience is preferred, but not required.
LHR's Core Competencies
  • Accountability: Ability to accept responsibility and account for his/her actions.
  • Adaptability: Ability to adapt to change in the workplace.
  • Customer oriented: Ability to take care of the customers' needs while following company procedures.
  • Enthusiastic: Ability to bring energy to the performance of a task.
  • Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
  • Interpersonal: Ability to get along well with a variety of personalities and individuals.
  • Responsible: Ability to be held accountable or answerable for one's conduct.
  • Safety awareness: Ability to identify and correct conditions that affect employee safety.
  • Tolerance: Ability to work successfully with a variety of people without making judgments.
Knowledge & Skills
  • Accuracy: Ability to perform all duties accurately and thoroughly.
  • Oral Communication: Ability to communicate effectively in a positive manner with others using the spoken English word to both internal and external guests.
  • Detail Oriented: Ability to pay attention to the minute details of every task.
  • Organization: Posses the trait of being organized and methodically performs each task.
  • Friendliness: Ability to exhibit an enthusiastic demeanor towards all guests.
Other Requirements
  • Bilingual/Spanish Speaking Preferred

PHYSICAL REQUIREMENTS
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs./day)
Physical Demands
Lift/Carry
Stand
C
Walk
C
Sit
O
Handling / Fingering
C
Reach Outward
C
Reach Above Shoulder
O
Climb
O
Crawl
O
Squat or Kneel
O
Bend
C
10 lbs. or less
O
11-20 lbs.
O
21-50 lbs.
O
51-100 lbs.
N
Over 100 lbs.
N
Push/Pull
12 lbs. or less
O
13-25 lbs.
O
26-40 lbs.
O
41-100 lbs.
N
WORK ENVIRONMENT
The GSR works in a typical front office setting, with many distractions. This position may be scheduled for any shift, including weekends and holidays.

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