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Guest Service Supervisor Jobs (NOW HIRING)

Tru Lehi

Guest Service Supervisor

Lehi, UT · On-site

$18/hr

Join Our Team Tru by Hilton Lehi is seeking a motivated and guest-focused Guest Service Supervisor to lead front desk operations and help deliver an exceptional hospitality experience. This position ...

Tru Lehi

Guest Service Supervisor

Lehi, UT · On-site

$18/hr

Join Our Team Tru by Hilton Lehi is seeking a motivated and guest-focused Guest Service Supervisor to lead front desk operations and help deliver an exceptional hospitality experience. This position ...

Dimension Hospitality

GUEST SERVICE SUPERVISOR

Irving, TX · On-site

$19 - $19.50/hr

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests ...

DIMENSION MASTER

GUEST SERVICE SUPERVISOR

Baltimore, MD · On-site

$20 - $22/hr

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests ...

Tru Lehi

Guest Service Supervisor

Lehi, UT · On-site

$18/hr

Join Our Team Tru by Hilton Lehi is seeking a motivated and guest-focused Guest Service Supervisor to lead front desk operations and help deliver an exceptional hospitality experience. This position ...

DIMENSION MASTER

GUEST SERVICE SUPERVISOR

Stafford, TX · On-site

$14 - $16/hr

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests ...

DIMENSION MASTER

GUEST SERVICE SUPERVISOR

Irving, TX

$19 - $19.50/hr

The Role As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests ...

The New York Mets

Guest Service Supervisor

Queens, NY · On-site

$36/hr

Members of our Guest Service Supervisor staff serve as the department's on-the-floor leadership unit for all Guest Service Representatives in the seating bowl and all GSRs at the ballpark's main ...

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Guest Service Supervisor information

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How much do guest service supervisor jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for guest service supervisor in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Supervisor, and why are they important?

To thrive as a Guest Service Supervisor, you need strong leadership, customer service expertise, and experience in hospitality, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), reservation software, and sometimes certifications in hospitality management are typically required. Exceptional communication, conflict resolution, and multitasking skills help you motivate teams and ensure guest satisfaction. These skills and qualities are crucial for maintaining smooth front-of-house operations and delivering a superior guest experience.

What is the role of a guest service supervisor?

A guest service supervisor oversees front desk operations, ensures guest satisfaction, and manages staff to deliver quality service. They handle guest complaints, coordinate with other departments, and may assist with training and scheduling to maintain smooth service delivery.

What is the difference between Guest Service Supervisor vs Front Desk Agent?

AspectGuest Service SupervisorFront Desk Agent
CredentialsHigh school diploma; experience in customer serviceHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises guest services, manages staff, handles escalationsAssists guests at the front desk, check-in/out, reservations
Employer & Industry UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry
Common Search/ComparisonGuest Service Supervisor vs Front Desk Agent

The Guest Service Supervisor oversees guest services and staff, ensuring smooth operations, while the Front Desk Agent handles guest check-ins, check-outs, and reservations. The supervisor typically has more experience and responsibilities, but both roles are essential in hospitality settings.

What are some common challenges faced by Guest Service Supervisors, and how can they be effectively managed?

Guest Service Supervisors often encounter challenges such as handling difficult guest situations, managing high volumes of guest requests during peak times, and ensuring consistent service quality among team members. Successful supervisors rely on strong communication and problem-solving skills to quickly address guest concerns while maintaining a positive atmosphere. Proactive training, clear delegation of tasks, and regular team meetings are effective strategies to foster collaboration and ensure the team delivers exceptional service, even under pressure.

What are Guest Service Supervisors?

Guest Service Supervisors are professionals responsible for overseeing and managing the front-line staff who interact with guests in hotels, resorts, or other hospitality settings. They ensure a high standard of customer service is provided, handle guest inquiries or complaints, and coordinate with other departments to meet guest needs. Additionally, they may train new employees, monitor daily operations, and help resolve escalated issues to ensure guest satisfaction.

What is a guest services supervisor?

A guest services supervisor is responsible for overseeing the guest experience in hospitality settings such as hotels or resorts. They manage staff, handle guest complaints, ensure service standards are met, and often require strong communication and leadership skills. The role may also involve training staff and coordinating daily operations to ensure customer satisfaction.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers of large hotels or resort directors tend to be the highest paid positions, often earning six-figure salaries. These roles require extensive experience, leadership skills, and often advanced certifications, with compensation influenced by the property's size and location.

How much should a supervisor be paid?

The average salary for a Guest Service Supervisor typically ranges from $12 to $20 per hour, depending on location, experience, and the size of the establishment. Supervisors with strong customer service skills and relevant certifications may earn higher wages, especially in high-demand areas or upscale venues.
More about Guest Service Supervisor jobs
What cities are hiring for Guest Service Supervisor jobs? Cities with the most Guest Service Supervisor job openings:
What states have the most Guest Service Supervisor jobs? States with the most job openings for Guest Service Supervisor jobs include:
What job categories do people searching Guest Service Supervisor jobs look for? The top searched job categories for Guest Service Supervisor jobs are:
Guest Service Supervisor jobs near you
Infographic showing various Guest Service Supervisor job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 3% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Service Supervisor

Crowne Plaza Portland Downtown - Convention Center

Portland, OR

$22.07 - $26.48/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Crowne Plaza Portland Downtown - Convention Center
1441 NE 2nd Ave
Portland, OR 97232
GUEST SERVICE SUPERVISOR
The Crowne Plaza Portland Downtown - Convention Center is seeking a Guest Service Supervisor to join our team. The Guest Service Supervisor oversees and assists with coordination of front office operations while providing outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services, and maintaining a professional, friendly, and helpful demeanor at all times.
ABOUT US
At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build amp; renovate, own amp; operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.
We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.
STATUS:
  • Full-time
SCHEDULE:
  • Variable schedule; Must be available weekends, nights, and holidays
RATE OF PAY:
  • $22.07 to $26.48 per hour/DOE
BENEFITS AND PERKS:
  • Paid Time Off
  • Holiday Pay
  • Paycheck Advancement Program
  • Hotel travel discounts
  • Supplemental Insurance
  • Employee Assistance Program
  • Subsidized Annual Tri-Met Bus Pass
  • Complimentary Employee Parking
  • Employee Meals
For eligible employees:
  • Insurance - Medical, Dental, Vision, Life and AD amp;D
  • 401(k) with Employer Match

QUALIFICATIONS:
Knowledge of:
  • Principles of quality service delivery and providing outstanding customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
  • Standard cash handling procedures.
  • Front office operations and emergency procedures.
  • Property management system and downtime procedures.
Skills and Ability to:
  • Successfully lead, motivate and train staff.
  • Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
  • Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely.
  • Add, subtract, multiply and divide quickly and accurately.
  • Manage one’s time in order to meet productivity standards.
  • Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system.
  • Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times.
  • Acknowledge, understand and abide by company programs, policies, procedures and brand standards.
  • Present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.
Education and Experience:
  • High school diploma or equivalent.
  • One year experience in a customer service supervisory position or a minimum of three years front office experience in a hospitality environment.

PHYSICAL REQUIREMENTS:
Medium Work: Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word.
.
Drug Free Workplace, Equal Opportunity, E-Verify Employer

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