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Guest Liaison Jobs (NOW HIRING)

Onni Group

Guest Liaison

Chicago, IL · On-site

$21 - $23/hr

The Guest Liaison is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to ...

Onni Group

Guest Liaison

Chicago, IL · On-site

$23/hr

The Guest Liaison is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to ...

RH

Guest Liaison

$25 - $30/hr

About Us RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual ...

Inns of Aurora

Guest Service Liaison

Aurora, NY · On-site

The Guest Liaison role is dedicated to fulfilling various responsibilities aimed at enhancing the overall guest experience during their stay at the Inns of Aurora. This position reports to the ...

Inns of Aurora

Guest Service Liaison

Aurora, NY · On-site

The Guest Liaison role is dedicated to fulfilling various responsibilities aimed at enhancing the overall guest experience during their stay at the Inns of Aurora. This position reports to the ...

Inns of Aurora

Guest Service Liaison

Aurora, NY

The Guest Liaison role is dedicated to fulfilling various responsibilities aimed at enhancing the overall guest experience during their stay at the Inns of Aurora. This position reports to the ...

Inns of Aurora

Guest Service Liaison

Aurora, NY · On-site

The Guest Liaison role is dedicated to fulfilling various responsibilities aimed at enhancing the overall guest experience during their stay at the Inns of Aurora. This position reports to the ...

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Guest Liaison information

See salary details

$13

$23

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How much do guest liaison jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for guest liaison in the United States is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $35.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest liaison, and why are they important?

To thrive as a Guest Liaison, you need strong interpersonal skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and sometimes fluency in multiple languages are valuable technical assets. Exceptional communication, problem-solving abilities, and a welcoming attitude set top candidates apart. These skills ensure positive guest experiences, efficient issue resolution, and contribute to the overall reputation and success of the hospitality establishment.

Is guest liaison a stressful job?

Guest liaison roles can be stressful due to the need to manage guest expectations, handle complaints, and coordinate with multiple departments. Strong communication skills and the ability to remain calm under pressure are important for success in this position.

What skills are needed for guest liaison?

A guest liaison needs strong communication and interpersonal skills to effectively interact with guests and resolve issues. Organizational abilities, professionalism, and familiarity with customer service principles are also important, along with the ability to handle multiple tasks and work in a fast-paced environment.

How does a guest liaison typically collaborate with other departments in a hospitality setting?

A Guest Liaison works closely with various departments such as housekeeping, front desk, concierge, and food and beverage to ensure guests receive seamless and personalized service. They act as a central point of communication, relaying guest preferences, special requests, and feedback to relevant teams. This role often involves coordinating efforts for special occasions or resolving any issues quickly by collaborating with the appropriate staff members. Effective teamwork and strong interpersonal skills are essential for maintaining a positive guest experience.

What is the difference between Guest Liaison vs Front Desk Agent?

AspectGuest LiaisonFront Desk Agent
CredentialsCustomer service experience, hospitality certificationsCustomer service skills, hospitality certifications
Work EnvironmentHotels, resorts, event venuesHotels, motels, resorts
Employer & Industry UsageHospitality industry, event managementHospitality industry, accommodation services
Search & Comparison IntentCustomer relations, guest experienceCheck-in/check-out, guest services

While both roles focus on guest interactions, a Guest Liaison primarily manages guest relations and ensures a positive experience, often handling special requests and personalized services. A Front Desk Agent handles check-ins, check-outs, and general front desk operations. Both roles require strong customer service skills and hospitality certifications, but their daily responsibilities and focus areas differ within the hospitality industry.

What is a guest liaison?

Guest Liaisons are hospitality professionals responsible for ensuring a positive and seamless experience for guests at hotels, resorts, or events. They serve as the main point of contact for guests, addressing inquiries, resolving concerns, and facilitating special requests. Their role often includes coordinating with other departments to meet guest needs and maintaining high standards of customer service. Guest Liaisons help create a welcoming environment, ensuring guests feel valued and satisfied throughout their stay.
More about Guest Liaison jobs
What states have the most Guest Liaison jobs? States with the most job openings for Guest Liaison jobs include:
What job categories do people searching Guest Liaison jobs look for? The top searched job categories for Guest Liaison jobs are:
Guest Liaison jobs near you
Infographic showing various Guest Liaison job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $48,847 per year, or $23.5 per hour.

Guest Liaison

Onni Group

Chicago, IL • On-site

$21 - $23/hr

Full-time

Re-posted 12 days ago

Job description

Job Description:
The Guest Liaison is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
Perks & Benefits:
  • Competitive pay and a Comprehensive Benefit Package
  • Health Saving Account, Flexible Saving Account, Employee Assistance Program
  • Annual Education Allowance
  • Generous Referral Program
  • Fun and collaborative company culture with lots of team-building events
  • Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What Will You Do?
  • Handles all guest interactions with the highest level of hospitality and professionalism in both presentation and verbiage; accommodating special requests whenever possible.
  • Assist guests in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Means of communication include telephone, mail, and personal verbal conversation.
  • Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
  • Complies with Work Rules and Standards of Conduct. Reports any deficiencies within these regulations to management.
  • Works harmoniously and professionally with co-workers, supervisors, and third party vendors.
  • Unique concierge knowledge and execution. Ability to assist guest with recommendations and reservations within the capacities of food and beverage, leisure, transportation and professional service inquiries.
  • Assist guest where necessary with bringing in, delivering, and storing of luggage.
  • Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. Input and follow up on workorders.
  • Assist with hotel reservations; including quoting, creation and modification.
  • Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
  • Learn resident/guest names and anticipate needs and while exceeding expectations.
  • Availability to work unique hours including but not limited to mornings, nights, weekends, and holidays per management discretion.
  • Effectively troubleshoot and utilize conflict resolution skillsets to make point-of-contact decisions.
  • Completes required daily reports, and checklists.

What You Bring:
  • High School Degree or equivalent
  • Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
  • Excellent customer service orientation and excellent interpersonal skills
  • Excellent oral and written communication skills

Salary Range:
$21 - $23 per hour
About The Company:
Onni
For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.
AI Use:
This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.
All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.
How To Apply:
Please apply through the link on the job posting and attach your resume and any other required documents.
We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.

Apply