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Guest Liaison Jobs (NOW HIRING)

Custom Staffing

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Guest Services Liaison

New York, NY · On-site

$25/hr

Our client, a world-renowned cancer treatment and research hospital is seeking Guest Service Liaison. * This is a long-term temp position. * Teh shift is Monday - Friday 12pm - 8pm with weekend ...

Bannerhealth

Guest Services Liaison

Phoenix, AZ · On-site

Administrative Services Join our team as a Guest Services Liaison and become the welcoming face of exceptional healthcare hospitality! In this dynamic role, you'll create memorable first impressions ...

Ocean House Collection

Guest Relations Agent

Westerly, RI · On-site

$18.50 - $20.50/hr

Scope of Position The Guest Relations Agent serves as the guest liaison for both resort and non-resort services to our guests. Constantly and consistently exhibit Ocean House core values and ...

Bannerhealth

Guest Services Liaison PT

Casper, WY · On-site

As a Guest Service Liaison your duties will include greeting and assisting patients and guests and welcoming them into Masterson Place and may help guests with wayfinding and directions throughout ...

St Francis House

Guest Engagement Liaison

Boston, MA · On-site

$20.41 - $22.22/hr

Job Summary Guest Engagements Liaisons (GELs) serve as front-line staff of the St. Francis House Day Shelter. GELs engage with guests through various in-reach activities and appropriately direct and ...

Saint Francis House Inc

Guest Engagement Liaison

Boston, MA · On-site

$20.41 - $22.22/hr

Job Summary Guest Engagements Liaisons (GELs) serve as front-line staff of the St. Francis House Day Shelter. GELs engage with guests through various in-reach activities and appropriately direct and ...

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Guest Liaison information

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How much do guest liaison jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for guest liaison in the United States is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $35.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest liaison, and why are they important?

To thrive as a Guest Liaison, you need strong interpersonal skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and sometimes fluency in multiple languages are valuable technical assets. Exceptional communication, problem-solving abilities, and a welcoming attitude set top candidates apart. These skills ensure positive guest experiences, efficient issue resolution, and contribute to the overall reputation and success of the hospitality establishment.

Is guest liaison a stressful job?

Guest liaison roles can be stressful due to the need to manage guest expectations, handle complaints, and coordinate with multiple departments. Strong communication skills and the ability to remain calm under pressure are important for success in this position.

What skills are needed for guest liaison?

A guest liaison needs strong communication and interpersonal skills to effectively interact with guests and resolve issues. Organizational abilities, professionalism, and familiarity with customer service principles are also important, along with the ability to handle multiple tasks and work in a fast-paced environment.

How does a guest liaison typically collaborate with other departments in a hospitality setting?

A Guest Liaison works closely with various departments such as housekeeping, front desk, concierge, and food and beverage to ensure guests receive seamless and personalized service. They act as a central point of communication, relaying guest preferences, special requests, and feedback to relevant teams. This role often involves coordinating efforts for special occasions or resolving any issues quickly by collaborating with the appropriate staff members. Effective teamwork and strong interpersonal skills are essential for maintaining a positive guest experience.

What is the difference between Guest Liaison vs Front Desk Agent?

AspectGuest LiaisonFront Desk Agent
CredentialsCustomer service experience, hospitality certificationsCustomer service skills, hospitality certifications
Work EnvironmentHotels, resorts, event venuesHotels, motels, resorts
Employer & Industry UsageHospitality industry, event managementHospitality industry, accommodation services
Search & Comparison IntentCustomer relations, guest experienceCheck-in/check-out, guest services

While both roles focus on guest interactions, a Guest Liaison primarily manages guest relations and ensures a positive experience, often handling special requests and personalized services. A Front Desk Agent handles check-ins, check-outs, and general front desk operations. Both roles require strong customer service skills and hospitality certifications, but their daily responsibilities and focus areas differ within the hospitality industry.

What is a guest liaison?

Guest Liaisons are hospitality professionals responsible for ensuring a positive and seamless experience for guests at hotels, resorts, or events. They serve as the main point of contact for guests, addressing inquiries, resolving concerns, and facilitating special requests. Their role often includes coordinating with other departments to meet guest needs and maintaining high standards of customer service. Guest Liaisons help create a welcoming environment, ensuring guests feel valued and satisfied throughout their stay.
More about Guest Liaison jobs
What states have the most Guest Liaison jobs? States with the most job openings for Guest Liaison jobs include:
What job categories do people searching Guest Liaison jobs look for? The top searched job categories for Guest Liaison jobs are:
Guest Liaison jobs near you
Infographic showing various Guest Liaison job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $48,847 per year, or $23.5 per hour.

Guest Services Liaison

Custom Staffing

New York, NY • On-site

$25/hr

Temporary

Medical, Dental, Vision

Re-posted 2 days ago

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Job description

Our client, a world-renowned cancer treatment and research hospital is seeking Guest Service Liaison.

  • This is a long-term temp position. 
  • Teh shift is Monday - Friday 12pm - 8pm with weekend rotation and holiday coverage.
  • The pay rate is $25.00 per hour.

Description:

  • People Person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors.
  • Assist with patient appointment search using Epic software.
  • Patient navigator to assist with wayfinding.
  • Facilitate a working relationship between patients and the organization by providing excellent customer service.
  • Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns.
  • Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction.
  • Help coordinate onsite visitor registration logistics. Help manage/instruct volunteers.
  • Inventory office supplies. Light administrative duties (scanning, copying, emailing, ordering car services for patients).
  • Professionally research and or resolve concerns by deescalating issues. Demonstrate knowledge of online visitor policy/guidelines.
  • Properly assist all walk-ins seeking a second opinion. Support security staff by assisting with monitoring visitors.

Job Qualifications

  • High Level of Customer Service. Candidates with a big personality! Someone who’s smile will greet the patients the moment they walk into the hospital!
  • Someone who can professionally engage with patients by looking up their medical appointment and assist them with navigating throughout the hospital.
  • Patient Engagement – Ask the patient, “ how can I help”, listen to them, assist in the best way possible
  • Patient Navigator/director - Assist patients to their appointments
  • Assist visitors with visitor registration process
  • Someone who can multitask, professionally answers phones, computer proficient, light copying, scanning, emails, and rarely order car services for patients.
  • Types at least 45/50wpm
  • Articulates well – Speaks clearly, takes time to explain instructions or appointment details to patients

Job Requirements

  • High School Diploma / GED with 2 years of proven experience
  • Bachelor's Degree preferred