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Guest Liaison Jobs (NOW HIRING)

Custom Staffing

Guest Services Liaison

New York, NY · On-site

$25/hr

Our client, a world-renowned cancer treatment and research hospital is seeking Guest Service Liaison. * This is a long-term temp position. * Teh shift is Monday - Friday 12pm - 8pm with weekend ...

Ocean House Collection

Guest Relations Agent

Westerly, RI · On-site

$18.50 - $20.50/hr

Scope of Position The Guest Relations Agent serves as the guest liaison for both resort and non-resort services to our guests. Constantly and consistently exhibit Ocean House core values and ...

Sand Springs Country Club

Be Seen First

Assistant Wedding & Event Coordinator

Drums, PA · On-site

$35K - $40K/yr (+ commission)

Serve as a guest liaison to address inquiries and ensure satisfaction * Provide on-site support during events to manage logistics and troubleshoot issues * Assist with contract review and customer ...

Saint Francis House Inc

Guest Engagement Liaison

Boston, MA · On-site

$20.41 - $22.22/hr

Job Summary Guest Engagements Liaisons (GELs) serve as front-line staff of the St. Francis House Day Shelter. GELs engage with guests through various in-reach activities and appropriately direct and ...

Anthro SoCal

Guest Operations Driver

Ontario, CA

Monitor passenger arrival/departure updates, remaining flexible to coordinate with the Guest Liaison staff when travel delays or schedule adjustments occur * Supply Handling: Assist with the careful ...

Omni Hotels & Resorts

Loyalty Ambassador

Louisville, KY · On-site

$14.25 - $17.75/hr

This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members ...

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Guest Liaison information

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How much do guest liaison jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for guest liaison in the United States is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $35.10 per hour, depending on experience, location, and employer.

What is a guest liaison?

Guest Liaisons are hospitality professionals responsible for ensuring a positive and seamless experience for guests at hotels, resorts, or events. They serve as the main point of contact for guests, addressing inquiries, resolving concerns, and facilitating special requests. Their role often includes coordinating with other departments to meet guest needs and maintaining high standards of customer service. Guest Liaisons help create a welcoming environment, ensuring guests feel valued and satisfied throughout their stay.

What are the key skills and qualifications needed to thrive as a guest liaison, and why are they important?

To thrive as a Guest Liaison, you need strong interpersonal skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and sometimes fluency in multiple languages are valuable technical assets. Exceptional communication, problem-solving abilities, and a welcoming attitude set top candidates apart. These skills ensure positive guest experiences, efficient issue resolution, and contribute to the overall reputation and success of the hospitality establishment.

How does a guest liaison typically collaborate with other departments in a hospitality setting?

A Guest Liaison works closely with various departments such as housekeeping, front desk, concierge, and food and beverage to ensure guests receive seamless and personalized service. They act as a central point of communication, relaying guest preferences, special requests, and feedback to relevant teams. This role often involves coordinating efforts for special occasions or resolving any issues quickly by collaborating with the appropriate staff members. Effective teamwork and strong interpersonal skills are essential for maintaining a positive guest experience.

What is the difference between Guest Liaison vs Front Desk Agent?

AspectGuest LiaisonFront Desk Agent
CredentialsCustomer service experience, hospitality certificationsCustomer service skills, hospitality certifications
Work EnvironmentHotels, resorts, event venuesHotels, motels, resorts
Employer & Industry UsageHospitality industry, event managementHospitality industry, accommodation services
Search & Comparison IntentCustomer relations, guest experienceCheck-in/check-out, guest services

While both roles focus on guest interactions, a Guest Liaison primarily manages guest relations and ensures a positive experience, often handling special requests and personalized services. A Front Desk Agent handles check-ins, check-outs, and general front desk operations. Both roles require strong customer service skills and hospitality certifications, but their daily responsibilities and focus areas differ within the hospitality industry.

What skills are needed for guest liaison?

A guest liaison needs strong communication and interpersonal skills to effectively interact with guests and resolve issues. Organizational abilities, professionalism, and the ability to handle multiple tasks are also important, along with familiarity with reservation systems or customer service tools.
More about Guest Liaison jobs

What states have the most Guest Liaison jobs?

States with the most job openings for Guest Liaison jobs include:

What job categories do people searching Guest Liaison jobs look for?

The top searched job categories for Guest Liaison jobs are:

Guest Liaison jobs near you
Infographic showing various Guest Liaison job openings in the United States as of August 2026, with employment types broken down into 71% Full Time, 28% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $48,847 per year, or $23.5 per hour.

Guest Services Associate - Hilton Hotel

Willow Valley Associates, Inc.

Harrisburg, PA • On-site

$14.50 - $17.75/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Join Our Team as a Guest Services Associate in Harrisburg, PA!

Full Time Role Available! (Evening Shift, 3pm to 11pm, some weekends required)

Are you ready to bring your vibrant personality and exceptional customer service skills to a dynamic team? Willow Valley Associates is looking for a Guest Services Associate to join our Harrisburg, PA location at Hilton Garden Inn. If you thrive in a fast-paced environment and love making guests feel welcomed, this is the perfect opportunity for you!

Why You'll Love Working With Us:

  • Exciting Atmosphere: Be part of a lively team that values fun and creativity.
  • Growth Opportunities: We believe in nurturing talent and providing pathways for career advancement.
  • Team Spirit: Join a supportive and collaborative team where your contributions are valued.

What You'll Do:

  • Front Desk Superstar: Handle check-ins, check-outs, and manage guest accounts with a smile.
  • Cash Handling Pro: Maintain accurate cash drawers, post charges, and ensure secure transactions.
  • Guest Liaison: Answer inquiries about hotel services, local attractions, and make reservations.
  • Communication Whiz: Relay messages and assist with in-house communications.
  • Sales Savvy: Sell items through our convenience shops, including seasonal tickets and more.
  • Hospitality Hero: Provide a superior experience to all guests, exceeding their expectations with warm hospitality.

Qualifications:

  • Education: High School Diploma or GED.
  • Experience: 1 year of related experience or training in a similar capacity.
  • Skills: General computer skills, including Word, Excel, Outlook Email, UKG, and PEP.
  • Certifications: Hilton Brand Training required upon hire; RAMP Certification preferred but will train upon hire.
  • Safety First:Follow Willow Valley's safety policies and procedures, promoting safety and identifying areas for improvement.

Physical Demands/Environment:

  • You should be able to perform a range of tasks, from administrative duties to occasionally lifting up to 50 pounds.
  • Enjoy a bustling environment where every day is just a little different.

What else makes us special?

  • We are part of Hilton Worldwide, a global brand synonymous with quality and exceptional service. Owned and operated by our local Lancaster-based company, Willow Valley Associates Inc, we offer an array of benefits for team members including medical insurance, vision insurance, dental insurance, a matching 401(k), an employee assistance program, and a hotel discount program. We pride ourselves on fostering a fun work environment and offering opportunities for growth and development.

Join Us and Make a Difference:

At Willow Valley Associates, we believe in creating great experiences for our guests and team. If you're passionate about hospitality and ready to bring your energy to our team, apply now and be part of something special!

Willow Valley Associates is an equal opportunity employer.

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation.

As part of this position, candidates must be willing and able to work across both our Harrisburg hotel properties: Homewood Suites (3990 Tecport Dr) and the Hilton Garden Inn Harrisburg East (3943 Tecport Dr).

Apply Today!

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