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Guest Services Liaison Jobs (NOW HIRING)

Custom Staffing

Guest Services Liaison

New York, NY · On-site

$25/hr

Our client, a world-renowned cancer treatment and research hospital is seeking Guest Service Liaison. * This is a long-term temp position. * Teh shift is Monday - Friday 12pm - 8pm with weekend ...

Inns of Aurora

Guest Service Liaison

Aurora, NY · On-site

The Guest Liaison role is dedicated to fulfilling various responsibilities aimed at enhancing the ... turn down service, or other auxiliary needs * Light firepits or turn off firepits upon request

Inns of Aurora

Guest Service Liaison

Aurora, NY

The Guest Liaison role is dedicated to fulfilling various responsibilities aimed at enhancing the ... turn down service, or other auxiliary needs * Light firepits or turn off firepits upon request

Inns of Aurora

Guest Service Liaison

Aurora, NY · On-site

The Guest Liaison role is dedicated to fulfilling various responsibilities aimed at enhancing the ... turn down service, or other auxiliary needs * Light firepits or turn off firepits upon request

Saint Francis House Inc

Guest Engagement Liaison

Boston, MA · On-site

$20.41 - $22.22/hr

Francis House is the State's largest provider of day services supporting people who are at risk of ... Job Summary Guest Engagements Liaisons (GELs) serve as front-line staff of the St. Francis House ...

NO Hotel Management LLC

Hotel Liaison/ PBX

Austin, TX · On-site

$25 - $29/hr

As Hotel Liaison, you play a vital role in shaping the guest experience, ensuring all guest ... Coordinate guest services such as wake-up calls, call forwarding, conference calls, do-not-disturb ...

Heritage Pointe

Guest Services

Highland Springs, VA · On-site

$13.75 - $16.75/hr

They act as a liaison between departments and the families and patients. They will help support the ... Guest Services must be professional, personable, friendly, and able to handle a variety of ...

Richmond Post Acute

Guest Services

Richmond, VA

$14 - $17.25/hr

They act as a liaison between departments and the families and patients. They will help support the ... Guest Services must be professional, personable, friendly, and able to handle a variety of ...

Heritage Pointe

Guest Services

Colonial Heights, VA · On-site

$14.50 - $17.50/hr

They act as a liaison between departments and the families and patients. They will help support the ... Guest Services must be professional, personable, friendly, and able to handle a variety of ...

Heritage Pointe

Guest Services

Hopewell, VA · On-site

$13.25 - $16/hr

They act as a liaison between departments and the families and patients. They will help support the ... Guest Services must be professional, personable, friendly, and able to handle a variety of ...

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Guest Services Liaison information

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$41

How much do guest services liaison jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest services liaison in the United States is $23.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $35.10 per hour, depending on experience, location, and employer.

What is a guest services liaison?

Guest Services Liaisons are hospitality professionals who act as the main point of contact between guests and an organization, such as a hotel, resort, or event venue. Their primary role is to ensure guests have a positive and seamless experience by addressing their needs, answering questions, and resolving any issues that arise. They often handle check-ins and check-outs, provide information about services and amenities, and coordinate with other departments to fulfill guest requests. Strong communication and problem-solving skills are essential for this role, as it directly impacts guest satisfaction.

What are the key skills and qualifications needed to thrive as a guest services liaison?

To thrive as a Guest Services Liaison, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and office productivity tools is often required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals excel in this role. These skills ensure guests receive exceptional service, fostering positive experiences and repeat business.

How does a guest services liaison typically collaborate with other departments to resolve guest concerns?

Guest Services Liaisons work closely with various departments such as housekeeping, maintenance, and food and beverage to address guest requests and concerns efficiently. When an issue arises, the liaison communicates directly with the relevant team, tracks progress, and ensures timely resolution while keeping the guest informed. This role often acts as the central point of contact, requiring strong communication and organizational skills to coordinate efforts and deliver a seamless guest experience.

What is the difference between Guest Services Liaison vs Front Desk Agent?

AspectGuest Services LiaisonFront Desk Agent
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Primary ResponsibilitiesCoordinate guest needs, resolve issues, facilitate communicationCheck-in/out guests, handle reservations, provide information

Both roles involve customer service in hospitality settings, but the Guest Services Liaison focuses more on coordinating guest needs and resolving issues, while the Front Desk Agent handles check-ins, reservations, and direct guest interactions at the front desk.

More about Guest Services Liaison jobs

What states have the most Guest Services Liaison jobs?

States with the most job openings for Guest Services Liaison jobs include:

What job categories do people searching Guest Services Liaison jobs look for?

The top searched job categories for Guest Services Liaison jobs are:

Guest Services Liaison jobs near you
Infographic showing various Guest Services Liaison job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,847 per year, or $23.5 per hour.

Guest Services Liaison

Custom Staffing

New York, NY • On-site

$25/hr

Temporary

Medical, Dental, Vision

Re-posted 3 days ago

Job description

Our client, a world-renowned cancer treatment and research hospital is seeking Guest Service Liaison.

  • This is a long-term temp position. 
  • Teh shift is Monday - Friday 12pm - 8pm with weekend rotation and holiday coverage.
  • The pay rate is $25.00 per hour.

Description:

  • People Person with a bright smile and outgoing personality to provide professional and responsive guest services for patients and visitors.
  • Assist with patient appointment search using Epic software.
  • Patient navigator to assist with wayfinding.
  • Facilitate a working relationship between patients and the organization by providing excellent customer service.
  • Liaise with the proper personnel to provide accurate answers surrounding a patient’s questions and concerns.
  • Triage outgoing and incoming calls to provide positive patient relations and ensure satisfaction.
  • Help coordinate onsite visitor registration logistics. Help manage/instruct volunteers.
  • Inventory office supplies. Light administrative duties (scanning, copying, emailing, ordering car services for patients).
  • Professionally research and or resolve concerns by deescalating issues. Demonstrate knowledge of online visitor policy/guidelines.
  • Properly assist all walk-ins seeking a second opinion. Support security staff by assisting with monitoring visitors.

Job Qualifications

  • High Level of Customer Service. Candidates with a big personality! Someone who’s smile will greet the patients the moment they walk into the hospital!
  • Someone who can professionally engage with patients by looking up their medical appointment and assist them with navigating throughout the hospital.
  • Patient Engagement – Ask the patient, “ how can I help”, listen to them, assist in the best way possible
  • Patient Navigator/director - Assist patients to their appointments
  • Assist visitors with visitor registration process
  • Someone who can multitask, professionally answers phones, computer proficient, light copying, scanning, emails, and rarely order car services for patients.
  • Types at least 45/50wpm
  • Articulates well – Speaks clearly, takes time to explain instructions or appointment details to patients

Job Requirements

  • High School Diploma / GED with 2 years of proven experience
  • Bachelor's Degree preferred