Director Guest Service Jobs (NOW HIRING)

Extraordinary People, Exceptional Benefits on Day One

Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the outstanding opportunities we offer to extraordinary people who join our U.S. team!

Are you ready to embark on an exciting career at Paradise Point Resort in Hollister, Missouri, where the breathtaking beauty of the Ozarks meets exceptional guest experiences? Nestled along the serene Table Rock Lake, our resort offers a stunning backdrop for both guests and employees alike. We pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to grow. With a diverse range of opportunities in hospitality, recreation, and management, you'll find the perfect role to showcase your talents and skills. Join us and be part of a passionate team dedicated to delivering unforgettable experiences, while enjoying the unmatched benefits of working in such an inspiring and picturesque setting. Paradise Point Resort isn't just a place to work-it's a place to thrive.

Here's why you will love it here:

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.

• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

Key Responsibilities:

• Oversee the day-to-day operations of the Guest Services department, ensuring the highest level of service and guest satisfaction.
• Lead and inspire a team of dedicated professionals, fostering a collaborative and inclusive work environment.
• Continuously assess and enhance operational efficiencies to enhance guest satisfaction and departmental performance.
• Develop and manage departmental budgets, ensuring financial targets are met.
• Attends management meetings and conducts departmental meetings.
• Represent resort on the Front Office Cluster meetings as well as the global calls set by HGV.
• Assists with owner and guest activities and recreation as required by management.
• May be required to do other duties and special projects as assigned by the Asst. General Manager and/ or Resort General manager.
• Must be able to communicate/partner well with other departments such as housekeeping and maintenance to ensure a smooth operation of the resort.
• Monitoring and responding to the guest comments through multiple channels 

Key Skills and experience:

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma
• Minimum 5 years of Managerial experience
• Minimum of seven years of direct front desk or front office operations experience in a hospitality environment. With 4 years proven experience in a supervisory role within the department.
• Prior cash handling and computer experience required.
• Previous experience in a high-volume hotel setting

• Previous experience in a large property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree
• Timeshare industry experience

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovative driven team today.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

What makes Hilton Grand Vacations unique?

There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together.

Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you'll be making people's day every day. Whether you're creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one-your role on our resort operations Team will be essential in making lifetime memories for our guests.

Key Skills and experience:

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma
• Minimum 5 years of Managerial experience
• Minimum of seven years of direct front desk or front office operations experience in a hospitality environment. With 4 years proven experience in a supervisory role within the department.
• Prior cash handling and computer experience required.
• Previous experience in a high-volume hotel setting

• Previous experience in a large property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree
• Timeshare industry experience

Key Responsibilities:

• Oversee the day-to-day operations of the Guest Services department, ensuring the highest level of service and guest satisfaction.
• Lead and inspire a team of dedicated professionals, fostering a collaborative and inclusive work environment.
• Continuously assess and enhance operational efficiencies to enhance guest satisfaction and departmental performance.
• Develop and manage departmental budgets, ensuring financial targets are met.
• Attends management meetings and conducts departmental meetings.
• Represent resort on the Front Office Cluster meetings as well as the global calls set by HGV.
• Assists with owner and guest activities and recreation as required by management.
• May be required to do other duties and special projects as assigned by the Asst. General Manager and/ or Resort General manager.
• Must be able to communicate/partner well with other departments such as housekeeping and maintenance to ensure a smooth operation of the resort.
• Monitoring and responding to the guest comments through multiple channels