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Director Guest Service Jobs (NOW HIRING)

Great Wolf Resorts

Director, Guest Services

Baraboo, WI · On-site

$90K - $100K/yr

Maintains guest confidence by maintaining service levels; inspiring repeat visits; making the ... Previous experience at Director level at family themed resort * Ability to multi-task and ...

Great Wolf Resorts

Director, Guest Services

Baraboo, WI · On-site

$90K - $100K/yr

Maintains guest confidence by maintaining service levels; inspiring repeat visits; making the ... Previous experience at Director level at family themed resort * Ability to multi-task and ...

Great Wolf Lodge

Director, Guest Services

Baraboo, WI · On-site

$90K - $100K/yr

... our Director of Guest Services strives to continually improve guest and employee satisfaction ... Maintains guest confidence by maintaining service levels; inspiring repeat visits; making the ...

Great Wolf Lodge

Director, Guest Services

Lagrange, GA · On-site

$90K/yr

... our Director of Guest Services strives to continually improve guest and employee satisfaction ... Maintains guest confidence by maintaining service levels; inspiring repeat visits; making the ...

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All JobsDirector Guest Service Jobs

Director Guest Service information

See salary details

$35K

$80.3K

$114.5K

How much do director guest service jobs pay per year?

As of Jun 29, 2026, the average yearly pay for director guest service in the United States is $80,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Guest Service, and why are they important?

To thrive as a Director of Guest Service, you need extensive experience in hospitality management, strong leadership abilities, and often a bachelor's degree in hospitality or a related field. Familiarity with property management systems (PMS), customer relationship management tools, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you lead teams and ensure memorable guest experiences. These abilities are vital for maintaining high service standards, fostering guest loyalty, and driving positive business outcomes in a competitive hospitality environment.

How does a Director of Guest Service typically collaborate with other departments to enhance the overall guest experience?

A Director of Guest Service works closely with departments such as housekeeping, food and beverage, and maintenance to ensure seamless service delivery and guest satisfaction. Regular meetings and communication with department heads help address guest feedback, coordinate special requests, and resolve any service issues promptly. This cross-departmental collaboration is essential for creating a cohesive guest experience and ensuring that high standards are consistently met throughout the property.

What does a Director of Guest Service do?

A Director of Guest Service oversees the guest experience at hotels, resorts, or other hospitality venues. They are responsible for ensuring high standards of customer service, managing guest relations teams, handling complaints, and implementing policies to enhance guest satisfaction. This role often involves training staff, monitoring feedback, and working closely with other departments to ensure a seamless and enjoyable stay for guests. Additionally, Directors of Guest Service analyze service metrics and develop strategies to continuously improve the overall guest experience.

What is the difference between Director Guest Service vs Guest Services Manager?

AspectDirector Guest ServiceGuest Services Manager
ResponsibilitiesOversees overall guest experience strategy, manages multiple departments, develops policiesManages daily guest service operations, supervises front-line staff, handles guest complaints
CredentialsBachelor's degree, leadership experience, hospitality certificationsBachelor's degree or relevant experience, customer service skills
Work EnvironmentStrategic planning, executive meetings, cross-department collaborationFront desk, service counters, direct guest interaction
Industry UsageCommon in large hotels, resorts, cruise linesFound in hotels, resorts, entertainment venues

The main difference is that the Director Guest Service focuses on strategic leadership and overall guest experience policies, while the Guest Services Manager handles daily operations and direct guest interactions. Both roles require customer service skills and hospitality credentials, but the director's role is more senior and strategic.

More about Director Guest Service jobs
What cities are hiring for Director Guest Service jobs? Cities with the most Director Guest Service job openings:
What are the most commonly searched types of Guest Service jobs? The most popular types of Guest Service jobs are:
What states have the most Director Guest Service jobs? States with the most job openings for Director Guest Service jobs include:
What job categories do people searching Director Guest Service jobs look for? The top searched job categories for Director Guest Service jobs are:
Director Guest Service jobs near you

Director, Guest Services

Great Wolf Resorts

Baraboo, WI • On-site

$90K - $100K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Key responsibilities

  • Manages and leads the Front Office, Reservations, PBX, Bell Services, and Kids Experience departments.

  • Accomplishes human resource objectives by recruiting, selecting, training, scheduling, coaching, counseling, and disciplining employees and enforcing policies and procedures.

  • Achieves guest services operational objectives by preparing and completing action plans, implementing productivity, quality, and customer-service standards, resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.

Job description

Pay: $90000 - $100000
At Great Wolf, our Director of Guest Services strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with standards and procedures.
Join our Pack:
• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.
Benefits:
• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave
Essential Duties & Responsibilities

  • Manages and leads the Front Office, Reservations, PBX, Bell Services and Kids Experience departments
  • Accomplishes human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
  • Achieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
  • Maintains guest confidence by maintaining service levels; inspiring repeat visits; making the resort a "family tradition"
  • Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Basic Qualifications & Skills
  • Associates Degree in Hospitality, Hotel Management (or related field) or equivalent experience
  • 3+ year previous Guest Service management experience, demonstrating ability to develop comprehensive organizational plans and managing people to obtain individual and organizational goals
  • Successful completions of a criminal background check and drug screen
Desired Qualifications & Skills
  • Bachelors Degree in Hospitality, Hotel Management (or related field) or equivalent experience
  • Previous experience at Director level at family themed resort
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills
Physical Requirements
  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for long periods of time

Estimated Salary Range:
$90000 - $100000 annual base salary
An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.
Application Instructions
We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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