ZipRecruiter

Log In

1

Guest Service Assistant Jobs (NOW HIRING)

Salvation Army

Guest Service Assistant

Lexington, KY

$13/hr

Overview FUNCTION: To work in cooperation with the other staff members to assist our lodge ... Referring questions regarding admission to the Director of Guest Services * Have working knowledge ...

The Caring Place

Guest Services Assistant

Miami, FL

Guest Service Assistant Would you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody's life. The ...

next page

Showing results 1-20

People also search for

All JobsGuest Service JobsGuest Service Assistant Jobs

Guest Service Assistant information

See salary details

$12

$18

$25

How much do guest service assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for guest service assistant in the United States is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Assistant, and why are they important?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by Guest Service Assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What are Guest Service Assistants?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

More about Guest Service Assistant jobs
What cities are hiring for Guest Service Assistant jobs? Cities with the most Guest Service Assistant job openings:
What are the most commonly searched types of Guest Service jobs? The most popular types of Guest Service jobs are:
What states have the most Guest Service Assistant jobs? States with the most job openings for Guest Service Assistant jobs include:
What job categories do people searching Guest Service Assistant jobs look for? The top searched job categories for Guest Service Assistant jobs are:
Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 61% Full Time, 28% Part Time, 3% Temporary, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,813 per year, or $18.2 per hour.
Guest Service Assistant

Guest Service Assistant

The Salvation Army

Lexington, KY

$13/hr

Other

Posted 9 days ago

Salvation Army rating

6.2

Company rating: 6.2 out of 10

Based on 341 frontline employees who took The Breakroom Quiz

464th of 667 rated non-profit organizations

Job description

Guest Service Assistant

Job Locations US-KY-Lexington

Job ID

2025-13926

Category

Social Services

Type

Regular Full-Time

Overview

FUNCTION:

To work in cooperation with the other staff members to assist our lodge residents in understanding and following policies and procedures to ensure the provision of a secure environment for them and our staff.

JOB LOCATION:

Fayette County

736 W. Main Street

Lexington, KY 40508

Job Types: Full-time (1-Wednesday- Sunday 3pm-11pm), Part-time (Friday, Saturday, & Sunday, 1-1stand 1-2ndshift)

Pay: From $13.00 per hour

Work Location: In person

Responsibilities

DUTIES

  • Greet everyone entering the facility in a kind, friendly manner.

  • Upon checking in a client, give them a tour of the building

  • Read logbook upon going on duty

  • Referring questions regarding admission to the Director of Guest Services

  • Have working knowledge of Employee Procedure Manual and Residential Policy Manual

  • Circulate throughout the building and grounds every 45 minutes, making sure that rules are followed and security maintained

  • Record a head count at least 3 times per shift

  • Keep all assigned statistics up to date

  • Responsible for the cleanliness of the facility as instructed by the Director of Guest Services

  • Check on diners at each meal and monitor dining room during mealtimes, making any necessary announcements, etc.

  • Make entries in the logbook of pertinent events or information from your shift

  • Keep the hallways clear of loitering residents

  • Maintain security of lodge by monitoring the comings and goings of visitors, making sure VISITOR badges are worn and others entering area have signed in and have appropriate ID or badge

  • Responsible for covering for co-workers during absences

  • Provide other services as required for the efficient functioning of The Salvation Army

The Salvation Army’s Mission StatementThe Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its message is based on the Bible. Its ministry is motivated by the love of God.Its mission is to preach the gospel of Jesus Christand to meet human needs in His name without discrimination.

What Salvation Army employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Salvation Army logo

About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

View All Salvation Army Jobs

Apply