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Guest Service Assistant Jobs (NOW HIRING)

Lucky Strike Lanes

Guest Service Associate

Yorkville, IL

$14.50 - $17.50/hr

You'll provide exceptional service, assist with inquiries, and ensure every guest enjoys a safe and pleasant experience. A Guest Service Host's Day-to-Day * Provide excellent guest service by ...

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How much do guest service assistant jobs pay per hour?

As of May 31, 2026, the average hourly pay for guest service assistant in the United States is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Guest Service Assistant, and why are they important?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by Guest Service Assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What are Guest Service Assistants?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

More about Guest Service Assistant jobs
What cities are hiring for Guest Service Assistant jobs? Cities with the most Guest Service Assistant job openings:
What are the most commonly searched types of Guest Service jobs? The most popular types of Guest Service jobs are:
What states have the most Guest Service Assistant jobs? States with the most job openings for Guest Service Assistant jobs include:
What job categories do people searching Guest Service Assistant jobs look for? The top searched job categories for Guest Service Assistant jobs are:
Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in the United States as of May 2026, with employment types broken down into 4% As Needed, 61% Full Time, 28% Part Time, 3% Temporary, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,813 per year, or $18.2 per hour.
Guest Service Assistant - Hollywood, FL All Shifts

Guest Service Assistant - Hollywood, FL All Shifts

The Caring Place

Hollywood, FL

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Guest Service Assistant

Would you like to make a difference in the lives of those in the greatest of need? Imagine how it would feel to know that you have helped to transform somebody's life.

The Caring Place (@Miami Rescue Mission & Broward Outreach Centers) is a leading provider of services to the homeless and needy of South Florida. We are looking for like-minded, dynamic individuals to come and join our team. The Caring Place provides emergency shelter, residential programs, job training, education & computer literacy classes, healthcare, transitional housing, permanent housing, employment opportunities for homeless men, women, and children as well as programs for "at-risk" youth.

We are currently seeking full-time Guest Service Assistant(s) to monitor residents at our homeless shelters at Broward Outreach Center in Hollywood, FL. Shift(s) available: 3:00PM - 11:30PM 11:00PM - 7:30AM Including weekends and holidays as needed

Job Summary

The Guest Services Assistant (GSA) reports to the Guest Services Supervisor and monitors and oversees residential clients. The GSA will assist in new resident orientation to the program, and provide general oversight of the residents and facility in the absence of management. The GSA duties also include handling emergencies according to policies and procedures and notifying management of unusual incidents at occurrence or immediately thereafter. Will provide operational support involving graduations, staff functions, luncheons, laundry services, and transportation of clients.

Duties
  • Oversees front desk, laundry room, Guest Service CSAs and ensures clients and visitors of the Center are treated with respect and dignity
  • Routinely checks for hazardous substances and unsafe conditions in the facility and corrects immediately when possible or reports it to Supervisor or Director if unable to remedy
  • Reports maintenance problems to Supervisor
  • Helps maintain a safe, clean and secure environment for residents, employees, volunteers and visitors
  • Handles emergencies according to policies and procedures and notifies management with timely incident reports
  • Responds to emails and phone calls in a timely manner, and keeps other staff informed
  • Monitors residents throughout the Center, and ensures that all residents are treated with dignity and respect
  • Assists with orientation for new residents and volunteers
  • Listens to residents, makes decisions based on available facts using wisdom, compassion and according to company policy
  • Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
  • Must be in agreement with and sign The Caring Place Statement of Faith
  • Performs other related duties as assigned
Requirements
  • Requires a high school diploma or GED, some college level coursework in social work or knowledge of addictions and relapse prevention highly preferred
  • Must have one (1) year work experience in social services or security-related work
  • Must be of good moral character with knowledge of homelessness and addiction issues, and have the ability to lead clients by example
  • Must have good communication, computer and organizational skills with knowledge of basic facility maintenance and security
  • Must be able to multi-task and make sound decisions in a fair and compassionate manner
  • Must have good interpersonal skills to effectively interact with a diverse population and all levels of residents, employees, volunteers and guests
  • Must be able to understand, speak, read and write English and carry out oral and written instructions.
Physical Requirements
  • Must be very mobile as sitting, walking, standing, stooping, bending and reaching are required to perform essential job duties
  • Must have the ability to lift and/or carry objects weighing up to 25 pounds
  • Must be able to see, hear and speak, in order to interact with staff and the general public
  • Must be able to move around unassisted as needed to perform essential job duties
Perks and Benefits
  • Day off for Birthday/Work Anniversary
  • Employee Discounts
  • Holidays (12)
  • Paid Time Off
  • Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)
  • Company Paid Life insurance
  • 403b Retirement Plan with 3% match

Only qualified candidates will be considered. Level 2 Background Screening is required. The Caring Place (@Miami Rescue Mission and Broward Outreach Centers is a drug-free workplace and Equal Opportunity Employer.

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