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Hyatt Guest Services Jobs (NOW HIRING)

HYATT Hotels

Guest Services Agent

Mount Pleasant, SC · On-site

$17/hr

Guest Services Agent Hyatt Place Mount Pleasant Towne Centre Mount Pleasant, South Carolina Starting Pay: $17.00 per hour About Us Hyatt Place Mount Pleasant Towne Centre is a 92-room hotel located ...

HYATT Hotels

Guest Services Agent

Santa Cruz, CA · On-site

$17 - $17.50/hr

Guest Service Agent - Hospitality Career Opportunity at Hyatt Place Santa Cruz Compensation: $17.00 to $17.50 per hour plus tips, Full-Time Varies Hyatt Place Santa Cruz is seeking Guest Service ...

Hyatt

Assistant Guest Services Manager

Stowe, VT

$27 - $30/hr

The Assistant Guest Services Manager supports the daily operation of the Front Drive at The Lodge ... At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are ...

Raines Inc

Guest Services Agent

Mount Pleasant, SC · On-site

$17/hr

Guest Services Agent Hyatt Place Mount Pleasant Towne Centre Mount Pleasant, South Carolina Starting Pay: $17.00 per hour Hyatt Place Mount Pleasant Towne Centre is a 92-room hotel located in the ...

Hyatt

Bellhelp - Guest Services - Part Time

Honolulu, HI · On-site

$18.99 - $23.74/hr

Please visit our webpage at Hyatt Regency Waikiki Beach ( to understand more about the property ... Guest Services Req ID: HON006817 Hyatt is an equal employment opportunity and affirmative action ...

Hyatt

Hotel Host (Guest Service Agent)

El Paso, TX · On-site

$13.50 - $17.25/hr

Guest Services Req ID: ELP000399 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual ...

Hyatt

Hotel Host (Guest Service Agent)

Hendersonville, TN · On-site

$14 - $17.75/hr

Guest Services Req ID: HEN000253 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual ...

Hyatt

Hotel Host (Guest Service Agent)

Atlanta, GA · On-site

$14.50 - $18.25/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

San Antonio, TX · On-site

$13.75 - $17.25/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

Mount Laurel, NJ · On-site

$14.75 - $18.75/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

Fairfax, VA · On-site

$16/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

Sterling, VA · On-site

$14.75 - $18.75/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

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Hyatt Guest Services information

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How much do hyatt guest services jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for hyatt guest services in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is Hyatt Guest Services?

Hyatt Guest Services refers to the team and functions responsible for ensuring a positive and seamless experience for guests at Hyatt hotels. This includes assisting with check-in and check-out, handling reservations, addressing guest inquiries and concerns, and providing information about hotel amenities and local attractions. The goal is to enhance guest satisfaction by delivering attentive, personalized service throughout their stay. Guest services staff often act as the main point of contact for guests, helping to resolve issues and fulfill special requests.

What are some common challenges faced by Hyatt Guest Services team members, and how can they be effectively managed?

Hyatt Guest Services team members often encounter challenges such as handling high guest volumes during peak times, resolving unexpected guest concerns promptly, and maintaining a consistently positive attitude under pressure. To manage these challenges, team members typically rely on strong communication skills, teamwork, and thorough knowledge of hotel policies and local amenities. Additionally, ongoing training and support from supervisors help staff develop effective problem-solving strategies, ensuring a high standard of guest satisfaction in a dynamic hospitality environment.

What are the key skills and qualifications needed to thrive as a Hyatt Guest Services representative, and why are they important?

To thrive as a Hyatt Guest Services representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office technology is typically required. Strong communication, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure guests have positive experiences, issues are resolved efficiently, and the hotel's reputation for service excellence is maintained.

What type of jobs are entry level at Hyatt Guest Services?

Entry-level jobs at Hyatt Guest Services typically include front desk associate, bell attendant, concierge, and housekeeping staff. These roles generally require good communication skills, a friendly attitude, and the ability to work flexible hours; prior experience is often not required.
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Hyatt Guest Services jobs near you
Infographic showing various Hyatt Guest Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Guest Services Agent

HYATT Hotels

Mount Pleasant, SC • On-site

$17/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Hyatt Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

23rd of 108 rated hotels

Job description

Guest Services Agent
Hyatt Place Mount Pleasant Towne Centre
Mount Pleasant, South Carolina
Starting Pay: $17.00 per hour
About Us
Hyatt Place Mount Pleasant Towne Centre is a 92-room hotel located in the heart of Mount Pleasant, South Carolina, just minutes from historic Charleston, area beaches, and some of the region's top shopping, dining, and entertainment destinations.
As the face of our hotel, Guest Services Agents are responsible for creating exceptional first and last impressions while delivering genuine hospitality throughout every guest's stay. From welcoming guests at check-in to assisting with questions, resolving concerns, and providing local recommendations, you'll play an important role in making every stay memorable.
Whether you're beginning a career in hospitality or looking for your next opportunity, Hyatt Place offers a supportive environment with opportunities to learn, grow, and advance.
Position Summary
The Guest Services Agent is responsible for providing outstanding customer service while performing front desk operations, assisting guests throughout their stay, and ensuring Hyatt brand standards are consistently met.
This position requires excellent communication skills, professionalism, attention to detail, and the ability to multitask in a fast-paced environment.
Essential Functions
Guest Service

  • Welcome guests with a warm, genuine, and professional attitude.
  • Provide efficient check-in and check-out experiences.
  • Respond promptly to guest questions, requests, and concerns.
  • Resolve guest issues using sound judgment and excellent service recovery techniques.
  • Provide information about hotel amenities, local attractions, dining, and area events.
  • Create memorable guest experiences that encourage repeat visits and positive reviews.
Front Desk Operations
  • Process reservations, room assignments, billing, and payments accurately.
  • Answer incoming telephone calls and direct inquiries appropriately.
  • Balance cash drawer and complete required front desk reports.
  • Maintain accurate guest records using the hotel's property management system.
  • Ensure lobby and front desk areas remain clean, organized, and welcoming.
Teamwork & Communication
  • Communicate effectively with Housekeeping, Engineering, Breakfast, and Management to meet guest needs.
  • Assist with coordinating special requests and VIP arrivals.
  • Support fellow team members during busy periods and work together to ensure smooth hotel operations.
  • Participate in daily shift pass-on and maintain clear communication between shifts.
Brand Standards & Safety
  • Follow Hyatt brand standards, company policies, and operational procedures.
  • Protect guest privacy and maintain confidentiality.
  • Follow all safety, security, and emergency procedures.
  • Complete additional duties as assigned by hotel leadership.
Qualifications
Preferred Qualifications
  • Previous customer service experience required.
  • Previous hotel, retail, restaurant, or hospitality experience preferred.
  • Strong verbal and written communication skills.
  • Comfortable using computers and learning new software systems.
  • Ability to multitask while maintaining accuracy and professionalism.
  • Flexible availability, including evenings, weekends, and holidays.
What We're Looking For
The ideal candidate is:
  • Friendly and welcoming.
  • Dependable and punctual.
  • Professional and well-spoken.
  • Organized and detail-oriented.
  • Calm under pressure and able to solve problems effectively.
  • A team player with a positive attitude.
  • Passionate about delivering outstanding guest service.
Why Join Hyatt Place Mount Pleasant Towne Centre?
  • Paid Training.
  • Hyatt Employee Travel Discounts Worldwide.
  • Opportunities for career advancement within Hyatt and hotel management.
  • Positive, supportive, and team-oriented work environment.
  • Medical, Dental, and Vision Benefits (for eligible associates).
  • Paid Time Off (for eligible associates).
  • 401(k) Plan (for eligible associates).

Join Our Team
No hotel experience? No problem. If you have a passion for helping others, enjoy working with people, and are eager to learn, we'll provide the training you need to succeed.
If you're looking for a career where every day brings new opportunities to make someone's stay a little brighter, we'd love to meet you.
Apply today and become part of the Hyatt Place Mount Pleasant Towne Centre team!

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About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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