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Hyatt Guest Services Jobs (NOW HIRING)

Hyatt

Assistant Guest Services Manager

Stowe, VT

$27 - $30/hr

The Assistant Guest Services Manager supports the daily operation of the Front Drive at The Lodge ... At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are ...

Hyatt

Hotel Host (Guest Service Agent)

Atlanta, GA

$14.50 - $18.25/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

San Antonio, TX

$13.50 - $17.25/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

Mount Laurel, NJ

$14.75 - $18.75/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

Washington, DC

$17 - $21.50/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

HRI Hospitality

$14.75 - $18.75/hr

The Hyatt House and Hyatt Place are co-located spanning transient and extended-stay segments, making it an ideal setting for leaders who excel in hybrid operational models. The Guest Services Agent ...

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How much do hyatt guest services jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for hyatt guest services in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What type of jobs are entry level at Hyatt Guest Services?

Entry-level jobs at Hyatt Guest Services typically include front desk associate, bell attendant, concierge, and housekeeping staff. These roles generally require good communication skills, a friendly attitude, and the ability to work flexible hours; some positions may require a high school diploma or equivalent. Training is usually provided on the job to familiarize new employees with hotel operations and customer service standards.

What is Hyatt Guest Services?

Hyatt Guest Services refers to the team and functions responsible for ensuring a positive and seamless experience for guests at Hyatt hotels. This includes assisting with check-in and check-out, handling reservations, addressing guest inquiries and concerns, and providing information about hotel amenities and local attractions. The goal is to enhance guest satisfaction by delivering attentive, personalized service throughout their stay. Guest services staff often act as the main point of contact for guests, helping to resolve issues and fulfill special requests.

What are some common challenges faced by Hyatt Guest Services team members, and how can they be effectively managed?

Hyatt Guest Services team members often encounter challenges such as handling high guest volumes during peak times, resolving unexpected guest concerns promptly, and maintaining a consistently positive attitude under pressure. To manage these challenges, team members typically rely on strong communication skills, teamwork, and thorough knowledge of hotel policies and local amenities. Additionally, ongoing training and support from supervisors help staff develop effective problem-solving strategies, ensuring a high standard of guest satisfaction in a dynamic hospitality environment.

What are the key skills and qualifications needed to thrive as a Hyatt Guest Services representative, and why are they important?

To thrive as a Hyatt Guest Services representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office technology is typically required. Strong communication, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure guests have positive experiences, issues are resolved efficiently, and the hotel's reputation for service excellence is maintained.
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Hyatt Guest Services jobs near you
Infographic showing various Hyatt Guest Services job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 69% Full Time, 29% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Assistant Guest Experience/VIP Manager - Benefits include Medical, Dental, Vision, Free Room Nights,

Grand Hyatt Kauai

Koloa, HI • On-site

$73K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Join us for this incredible opportunity to be part of our Grand Hyatt Kauai ohana as an Assistant Guest Experience/VIP Manager at Grand Hyatt Kauai located in Poipu, Hawaii.
The Assistant Guest Experience/VIP Manager will be a contact for elite members of Hyatt's Guest Loyalty Program. This person will provide a highly impressive service experience to VIP guests while also overseeing areas within the hotel that cater to our VIP guests. This is a highly visible role within the hotel and offers the opportunity to provide the highest level of guest satisfaction at Hyatt.
Salary Range - $73,600 - $110,400
We offer excellent benefits:
  • Free room nights, Discounted and Friends & Family Room Rates
  • Medical, Prescription, Dental and Vision Insurance
  • 401k with company match
  • Paid time off
  • Paid Family Bonding Time and Adoption Assistance
  • Tuition Reimbursement
  • Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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