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Hyatt Guest Services Jobs (NOW HIRING)

HYATT Hotels

Guest Services Agent

Santa Cruz, CA · On-site

$17 - $17.50/hr

Guest Service Agent - Hospitality Career Opportunity at Hyatt Place Santa Cruz Compensation: $17.00 to $17.50 per hour plus tips, Full-Time Varies Hyatt Place Santa Cruz is seeking Guest Service ...

Hyatt

Assistant Guest Services Manager

Stowe, VT

$27 - $30/hr

The Assistant Guest Services Manager supports the daily operation of the Front Drive at The Lodge ... At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are ...

Hyatt

Bellhelp - Guest Services - Part Time

Honolulu, HI · On-site

$18.99 - $23.74/hr

Please visit our webpage at Hyatt Regency Waikiki Beach ( to understand more about the property ... Guest Services Req ID: HON006817 Hyatt is an equal employment opportunity and affirmative action ...

Hyatt

Hotel Host (Guest Service Agent)

El Paso, TX · On-site

$13.50 - $17.25/hr

Guest Services Req ID: ELP000399 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual ...

Hyatt

Hotel Host (Guest Service Agent)

Hendersonville, TN · On-site

$14 - $17.75/hr

Guest Services Req ID: HEN000253 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual ...

Hyatt

Hotel Host (Guest Service Agent)

San Antonio, TX · On-site

$13.75 - $17.25/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

Mount Laurel, NJ · On-site

$14.75 - $18.75/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

Fairfax, VA · On-site

$16/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

Sterling, VA · On-site

$14.75 - $18.75/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

Fairfax, VA

$16/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

Mount Laurel, NJ

$14.75 - $18.75/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

Hyatt

Hotel Host (Guest Service Agent)

San Antonio, TX

$13.50 - $17.25/hr

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and ... The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple ...

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Hyatt Guest Services information

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How much do hyatt guest services jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for hyatt guest services in the United States is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is Hyatt Guest Services?

Hyatt Guest Services refers to the team and functions responsible for ensuring a positive and seamless experience for guests at Hyatt hotels. This includes assisting with check-in and check-out, handling reservations, addressing guest inquiries and concerns, and providing information about hotel amenities and local attractions. The goal is to enhance guest satisfaction by delivering attentive, personalized service throughout their stay. Guest services staff often act as the main point of contact for guests, helping to resolve issues and fulfill special requests.

What are some common challenges faced by Hyatt Guest Services team members, and how can they be effectively managed?

Hyatt Guest Services team members often encounter challenges such as handling high guest volumes during peak times, resolving unexpected guest concerns promptly, and maintaining a consistently positive attitude under pressure. To manage these challenges, team members typically rely on strong communication skills, teamwork, and thorough knowledge of hotel policies and local amenities. Additionally, ongoing training and support from supervisors help staff develop effective problem-solving strategies, ensuring a high standard of guest satisfaction in a dynamic hospitality environment.

What are the key skills and qualifications needed to thrive as a Hyatt Guest Services representative, and why are they important?

To thrive as a Hyatt Guest Services representative, you need excellent customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with hotel property management systems (such as Opera or OnQ), reservation software, and basic office technology is typically required. Strong communication, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure guests have positive experiences, issues are resolved efficiently, and the hotel's reputation for service excellence is maintained.

What type of jobs are entry level at Hyatt Guest Services?

Entry-level jobs at Hyatt Guest Services typically include front desk associate, bell attendant, concierge, and housekeeping staff. These roles generally require good communication skills, a friendly attitude, and the ability to work flexible hours; prior experience is often not required.
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What cities are hiring for Hyatt Guest Services jobs?

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What job categories do people searching Hyatt Guest Services jobs look for?

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Hyatt Guest Services jobs near you
Infographic showing various Hyatt Guest Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,971 per year, or $16.3 per hour.

Guest Services Agent

HYATT Hotels

Santa Cruz, CA • On-site

$17 - $17.50/hr

Other

Re-posted 15 days ago

Hyatt Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

23rd of 108 rated hotels

Job description

Guest Service Agent – Hospitality Career Opportunity at Hyatt Place Santa Cruz

Compensation: $17.00 to $17.50 per hour plus tips, Full-Time Varies

Hyatt Place Santa Cruz is seeking Guest Service Agents to welcome and serve our guests. At Hyatt Place, our purpose is to care for people so they can be their best—where we engage with others as unique individuals so we can design and deliver personal experiences. We welcome applicants from all walks of life and are committed to maintaining a diverse and inclusive workplace.

Who This Job Will Appeal To

This role is designed for individuals who thrive in dynamic, people-oriented environments.

  • For part-time candidates: This position offers flexible scheduling options, including weekends and evenings, which is often ideal for those balancing external commitments.
  • For full-time candidates: This position is a foundational step in an exciting career in hospitality.
The Ideal Candidate For This Position

The ideal candidate is professional, energetic, and enjoys problem-solving. While we welcome anyone with a hospitality background, previous experience in a hotel environment is highly favored. We are looking for individuals who can maintain a high standard of service while managing the various technical and social aspects of the guest experience.

What You Will Be Doing
  • Delivering exceptional guest service, resolving conflicts, and ensuring guest satisfaction.
  • Performing check-in and check-out transactions utilizing computer systems and precise cash handling skills.
  • Providing service at the bar for espresso and alcoholic beverages, as well as assisting with food preparation in the kitchen.
  • Setting up and servicing meeting spaces as needed to support property events.
Why You Will Enjoy This Job

You will enjoy this role if you appreciate variety and skill-building. No two days are the same, as you will balance front office operations with food and beverage service. Additionally, the opportunity to earn tips on top of your hourly wage provides immediate financial rewards for excellent service.

Who You Will Be Working With

You will be joining a dedicated team of hospitality professionals at Hyatt Place Santa Cruz. Our team is comprised of individuals from various backgrounds who work collaboratively in a fast-paced, 24/7 environment to maintain the property's reputation for excellence.

Where This Job Could Take You

Many Guest Service Agents go on to become leaders in the hotel industry. Because this role provides experience in front desk operations, culinary service, and event logistics, it serves as a springboard for numerous career paths, including:

  • Guest Services Supervisor
  • Guest Services Manager
  • Sales or Revenue Manager
  • General Manager
Benefits
  • Competitive Pay: Starting at $17.00 per hour plus tip potential.
  • Travel Discounts: Worldwide room discounts and friends-and-family rates across Hyatt properties.
  • Career Development: Access to Hyatt's industry-leading training and internal promotion opportunities.
  • Diverse Environment: A workplace that values unique perspectives and welcomes all hospitality experience.
Qualifications
  • Customer service experience is required; previous hotel experience is preferred.
  • Must have the ability to work weekends, evenings, and holidays.
  • Requires a strong command of the English language, including speaking, reading, and writing.
  • Ability to learn quickly and work in a fast-paced position with constant guest interaction.
  • Proficiency in basic computer skills (Word, Excel, etc.).
  • Must be 18 years of age or older.

What Hyatt Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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