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Guest Service Assistant Jobs in Virginia (NOW HIRING)

Fords Garage

Service Assistant

Glen Allen, VA · On-site

$14 - $18.50/hr

Service Assistants work in the dining room maintaining and enhancing the quality of our customer ... You will ensure everyone who comes through our doors as a guest will leave as a friend by being ...

Ford's Garage

Service Assistant

Glen Allen, VA · On-site

$14 - $18.50/hr

Service Assistants work in the dining room maintaining and enhancing the quality of our customer ... You will ensure everyone who comes through our doors as a guest will leave as a friend by being ...

The Rittenhouse Hotel

Guest Service Agent

Arlington, VA · On-site

$17.25 - $22/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment ...

The Rittenhouse Hotel

Guest Service Agent

Alexandria, VA · On-site

$16 - $20.25/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment ...

Kalyan Hospitality

Guest Service Agent

Staunton, VA · On-site

The Hotel Guest Service Agent plays a pivotal role in ensuring an exceptional guest experience from ... Lift and bend as necessary to manage luggage and assist guests with their belongings. Skills: The ...

Kalyan Hospitality

Guest Service Agent

Staunton, VA · On-site

The Hotel Guest Service Agent plays a pivotal role in ensuring an exceptional guest experience from ... Lift and bend as necessary to manage luggage and assist guests with their belongings. Skills: The ...

HHM Hotels

Guest Service Agent

Alexandria, VA

$19 - $23/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Kalyan Hospitality

Guest Service Agent

Staunton, VA · On-site

$14.75 - $18.75/hr

The Hotel Guest Service Agent plays a pivotal role in ensuring an exceptional guest experience from ... Lift and bend as necessary to manage luggage and assist guests with their belongings. Skills: The ...

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Guest Service Assistant information

See Virginia salary details

$11

$18

$24

How much do guest service assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for guest service assistant in Virginia is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $20.48 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What are the most commonly searched types of Guest Service jobs in Virginia? The most popular types of Guest Service jobs in Virginia are:
What are popular job titles related to Guest Service Assistant jobs in Virginia? For Guest Service Assistant jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Guest Service Assistant jobs in Virginia look for? The top searched job categories for Guest Service Assistant jobs in Virginia are:
What cities in Virginia are hiring for Guest Service Assistant jobs? Cities in Virginia with the most Guest Service Assistant job openings:
Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,489 per year, or $18 per hour.

Service Assistant

Fords Garage

Glen Allen, VA • On-site

$14 - $18.50/hr

Other

This job post has expired today. Applications are no longer accepted.

Ford's Garage rating

7.5

Company rating: 7.5 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Description:
Ready to quit your day job and jump into the restaurant industry with us? We're not your average restaurant, and we don't want your average Service Assistant, better known as a Vibe Setter. Are you ready to have fun while building your career? We don't believe in the dull and mundane... in fact, we adamantly reject it!
As a part of our badass team (yep we said it), you'll help deliver our mission by joining a team of GOATS that, together will continue to grow the legacy of our brand and be brand stewards. The Vibe Setter is the face of our restaurant, and we take great pride in who we have representing us. Service Assistants work in the dining room maintaining and enhancing the quality of our customer service. The primary focus is assisting the Servers with food running, table clearing, and guest service. You will ensure everyone who comes through our doors as a guest will leave as a friend by being your authentic self.
Requirements:
Minimum Qualifications (with or without accommodation)
• Must possess or be able to obtain a valid food safety certification or any other food/alcohol certification, as required by state law
• Able to stand for 10 hours and lift at least 50 pounds
• Good hearing for safety and accurate communication
• Must be able to read, write and speak in English
• Must have reliable transportation
Additional Info:
Our Service Assistants are Responsible for:
• Supporting our service team to ensure they are set up for success to deliver great experiences
• Providing our guests with the highest level of service standards to create new and repeat business and avoid guest complaints
• Promoting our products to guests by communicating with extensive product knowledge on food, beverage and promotional menus.
• Assisting to ensure the dining room is set up perfectly for our guests while maintaining safety and sanitation standards
• Being aware of and abiding by all liquor service laws, including not overserving guests or serving underage Guests.
• Completing and passing all training courses require and continuing their education through additional training modules
Unique Benefits:
• Work alongside, learn and grow from fellow GOATs. Whatever your goals are in life, our goal is to make you more prepared to get there.
• Become a part of a culture that creates connections between iconic brands and guests. Join the fun and ONE TEAM culture that makes us great!
• We have a bunch of fun brands, and this role will give you discounts to eat at all of them. You also get a discount on our retail!
• We use innovative technology for easy scheduling.
• Daily pay? We got you. Have your money in your pocket as soon as the next day.
• We have an open door policy because your voice always matters.
• Refer a friend...get paid for bringing on another GOAT.
• Need medical insurance? Offered to all full-time team members.
• Get rewarded for working with us! Exclusive partnership discounts for theme parks, concerts, hotels and online shopping.

What Ford's Garage employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Ford's Garage logo

About Ford's Garage

Sourced by ZipRecruiter

Welcome to Ford’s Garage, your go to neighborhood burger and brew joint. We serve up mouthwatering All American favorites with a vintage vibe on the side. From our famous Black Angus burgers and craft beers, to our one of a kind 1920’s service station inspired dining room featuring classic Ford vehicles and Memorabilia here, Great food and good times just keep on rolling. Founded in 2012, the original Ford’s Garage opened in Fort Myers, Florida, less than a mile from Henry Ford’s winter home. Today, as an official licensee of the Ford Motor Company, We pay tribute to America’s most iconic automobile brand by offering a truly historic dining experience right down to our nostalgic auto shop uniforms and the hand hammered copper bar top at each of our locations. It’s all about the details here. Cruise in today for great food and unforgettable atmosphere.

Industry

Restaurants

Company size

1,001 - 5,000 Employees

Headquarters location

Tampa, FL, US

Year founded

2014

Social media

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